MSP Insider is your backstage pass to everything Managed Service Providers really care about. Forget the fluff—this is where we tackle the real challenges, share unfiltered advice, and dive into the stories that make the MSP world tick. From scaling your team to navigating the chaos of ticket management, we cut through the noise with insights that actually matter. Featuring industry leaders, battle-tested pros, and the occasional war story, every episode is packed with the strategies and too ...
…
continue reading
MSP Insider Podcasts
This podcast is where we discuss different ways to run your I.T. business whether you are a one-person shop or leading a growing IT Service provider. This is the place for you.
…
continue reading
Join the brightest SolarWinds minds and IT industry influencers, as they cut through the jargon and give you the tools you need to grow and keep your tech knowledge razor-sharp. Come with questions—leave with actionable steps and practical insights. Have ideas for future episodes or topics? Tweet us @ SolarWinds using #TechPod.
…
continue reading
Raising Tech is your guide to understanding the role technology plays in your community, where to invest to transform culture, and how to bring your team and residents along the journey. Tune in to explore the latest tech trends, dive into hot topics, and hear from industry experts, community leaders, and innovative vendors shaping the senior living tech landscape. Each episode is packed with practical insights and real-world stories to help you spark change and level up your community’s tec ...
…
continue reading
“Behind every thriving MSP/MSSP is a founder who cracked the growth code—these are their stories.” Founder-led IT leaders share exactly what it takes to break revenue plateaus, eliminate bottlenecks, and build MSP/MSSPs and other companies in the IT space that scale without founder burnout. Hosted by Chris Larcade, fractional CRO and growth strategist, each episode delivers actionable insights, battle-tested strategies, and unfiltered stories from the IT CEOs shaping the industry’s future.
…
continue reading
00:00.23 seconds : CLICK! or TAP! That's how long it takes to lose all of your information these days.There is more information stored on cell phones and computers than ever before, and it is much more important than it used to be. Know Tech Talk host Barbara Paluszkiewicz is known for her ability to present highly technical information in a clear and easy to understand manner, educating business owners and executives on how to keep their business data SAFE and SOUND. Data breaches, Cyber-At ...
…
continue reading
Insight and analysis with a Scottish focus from political commentators from The Courier, The Press & Journal, the Evening Telegraph and the Evening Express.
…
continue reading
Learn about the history of Scottish politics and its iconic building in this new series created for children! Only on Fun Kids - listen on DAB Digital Radio in London and across the UK online at funkidslive.com
…
continue reading
The Defender’s Log Podcast: Stories from the Cybersecurity Frontlines The Defender’s Log is your front-row seat to the real-world battles shaping today’s cybersecurity landscape. Hosted by seasoned professionals, each episode brings you face-to-face with the sharpest minds in digital defense, MSP/MSSP founders, CISOs, threat researchers, and architects, who are redefining what it means to secure our connected world. From zero-trust frameworks to ransomware takedowns, from DNS hardening to in ...
…
continue reading
1
The MSP Mindset Shift: From Technician to CEO
51:53
51:53
Play later
Play later
Lists
Like
Liked
51:53Discover why operational excellence is the ultimate key to scaling your MSP and how transforming your mindset from technician to CEO can redefine your growth trajectory. Summary: In this episode, we sit down with Heather Mathis to explore the crucial steps MSPs must take to evolve from chaos to control. Using her expertise in supply chain and logis…
…
continue reading
1
Inside DNS Threat Intelligence: Tim Adams on Privacy, Security & Innovation
51:22
51:22
Play later
Play later
Lists
Like
Liked
51:22In this episode of The Defender’s Log, host David Redekop sits down with Tim Adams, DNS threat intelligence expert and founder of ScoutDNS, to uncover the evolving world of DNS security. From his early days running a wireless network integrator to building a resilient DNS resolver service, Tim shares lessons in innovation, resilience, and the art o…
…
continue reading
1
Dundee University principal Nigel Seaton, one year after crisis
52:24
52:24
Play later
Play later
Lists
Like
Liked
52:24Our extended featured interview with Professor Nigel Seaton marks what could be a major turning point for Dundee University. One year after the financial crisis hit the headlines, is the university safe? What happens next? And does he regret taking that call to take on the difficult job? The Courier editor David Clegg joins political journalists Al…
…
continue reading
What does real work-life balance look like in tech? In this honest and funny conversation, Sean Sebring and Chrystal Taylor share stories from their sabbaticals, burnout moments, and how they learned to unplug — for real this time.
…
continue reading
1
MSP Growth Secret: Niche Down to Scale Up
1:00:08
1:00:08
Play later
Play later
Lists
Like
Liked
1:00:08Tired of juggling multiple verticals with little payoff? Discover why choosing the right niche could be your ticket to explosive MSP growth. Summary: In this episode, Joe Rojas dives deep into the hard truths that MSPs face when stuck in the debilitating cycle of tackling too many verticals. Learn how focusing on customer experience, mastering your…
…
continue reading
1
112. Why Kyle Rand Believes Love is Greater Than Dementia
40:55
40:55
Play later
Play later
Lists
Like
Liked
40:55In this heartfelt and visionary episode of Raising Tech, Matt Reiners welcomes his longtime friend and VR trailblazer, Kyle Rand, CEO and Co-founder of Rendever. From ice cream-fueled volunteer days to industry-shaping innovations, Kyle shares his deeply personal journey into senior living and how Rendever is redefining aging with virtual reality. …
…
continue reading
1
Scottish prisons overcrowding crisis – featured interview
26:52
26:52
Play later
Play later
Lists
Like
Liked
26:52Scottish prisons are creaking at the seams with inmates, and staff are bearing the brunt. Some prisoners are being released in a third “emergency” pressure release. Phil Fairlie of the Scottish Prison Officers Association joins us to explain what it’s like on the front line. We also look at the latest stories behind the headlines, including a glimm…
…
continue reading
1
MSP Growth Secrets: Unveiling the VCIO's True Role
53:32
53:32
Play later
Play later
Lists
Like
Liked
53:32Are MSPs unknowingly setting themselves up for failure with their VCIO strategies? Dive into the often misunderstood role of VCIOs and uncover the truth behind strategic growth. Summary: Join us in this eye-opening episode as we explore the real impact of VCIOs on MSP growth. Brent Lacy shares invaluable insights from his vast experience in the ind…
…
continue reading
1
111. Resident Exclusive- A Guide to Apple Health App
13:10
13:10
Play later
Play later
Lists
Like
Liked
13:10In this episode, Alex Reckard, technician with the Parasol Alliance Tech@Home program, gives a practical, easy-to-follow walkthrough of the Apple Health app. Designed with senior users in mind, this episode explores how the app tracks vital wellness metrics like activity, sleep, heart rate, mindfulness, and more. Alex also breaks down the powerful …
…
continue reading
1
Defending the Digital Frontline: Ransomware, AI, and Real-World Lessons | Alexander Rau
43:47
43:47
Play later
Play later
Lists
Like
Liked
43:47In this gripping episode of The Defender’s Log, host David Redekop sits down with Alexander Rau, Partner in Cybersecurity at KPMG, to explore the intense world of cyber incident response. From ransomware attacks and business email compromises to AI-driven ransom negotiations, Alexander shares firsthand experiences from the cyber frontlines, reveali…
…
continue reading
1
Inverness asylum, culture war and Russian threat to the north
27:13
27:13
Play later
Play later
Lists
Like
Liked
27:13From Russian aggression, to culture wars in the aisles of a Dundee Hobbycraft, this week’s Stooshie covers ground. We start with a catch up after Scottish Parliament recess and what we gleaned from a few days in Whitehall and Westminster. Defence is a hot topic, with German planes using RAF Lossiemouth and big questions about the threat from Russia…
…
continue reading
1
How XCtium Climbed to #9 on MSP 501: Russ Reeder's Vision for the Future
25:14
25:14
Play later
Play later
Lists
Like
Liked
25:14📍"XTIUM's CEO Russ Reeder shares his vision for scaling the company both organically and through strategic mergers and acquisitions. Discover how AI is shaping their future and the journey that propelled them to rank #9 on the prestigious MSP 501 list. Recorded live at the MSP Summit in Orlando. 🔗 Learn more about the summit: MSP Summit 2025 Overvi…
…
continue reading
1
Scaling Your MSP: Why Curiosity Beats Being Right
1:11:00
1:11:00
Play later
Play later
Lists
Like
Liked
1:11:00Ever wonder why your MSP isn't scaling as fast as you'd like? Discover the transformative power of curiosity over the need to always be right, and learn how to truly differentiate your MSP. Summary: In this episode of MSP Insider, we're cutting through the industry noise to reveal how MSPs can grow smarter by embracing curiosity and focusing on wha…
…
continue reading
1
Inside The Courier's parole reform campaign
21:02
21:02
Play later
Play later
Lists
Like
Liked
21:02On this week's episode, The Courier's campaigns editor Sean O'Neill joins The Stooshie to talk about the Voice for Victims campaign which pushed for changes to legislation to improve the parole system for victims and their families. Sean discusses why this is so important and how locals let down by the system inspired the campaign. And most importa…
…
continue reading
1
Scaling MSPs: The AI Blueprint for Success
53:19
53:19
Play later
Play later
Lists
Like
Liked
53:19In an ever-evolving tech landscape, MSPs can't afford to get AI wrong. Discover the strategy that turns AI into your competitive edge. Summary: In this episode of MSP Insider, we explore the intersection of AI and managed service providers with expert Warren Schuitema. Learn how AI isn't just a buzzword but a transformative tool for growth and effi…
…
continue reading
1
Cyber Warriors & Digital Shadows: Insights from Canada's Cybersecurity Leader | Sami Khoury
49:22
49:22
Play later
Play later
Lists
Like
Liked
49:22In this episode of The Defender’s Log, host David Redekop sits down with Sami Khoury, the Head of the Canadian Centre for Cyber Security, for an inside look at the battle to protect national infrastructure from unseen digital threats. From his beginnings as a research engineer in 1992 to leading one of Canada’s most critical cybersecurity agencies,…
…
continue reading
1
110. How Organic Marketing is Evolving with Tanner Zoromski
21:40
21:40
Play later
Play later
Lists
Like
Liked
21:40In this episode of Raising Tech, host Matt Reiners welcomes Tanner Zoromski, Chief Revenue Officer and SEO Director at Pantelope, for an insightful dive into the ever-evolving world of organic marketing, search, and SEO in the age of AI. From watershed SEO updates to how large language models (LLMs) are reshaping search behaviors, Tanner explains w…
…
continue reading
1
The Chameleon stalker's political impact, and a look ahead to Lib Dem conference as Alex Cole Hamilton sets sights on the Highlands
26:30
26:30
Play later
Play later
Lists
Like
Liked
26:30We look at a hard-hitting series about the institutional failures which added to an abuse survivor’s ordeal in the Highlands. The Stooshie delves into the repercussions of The Chameleon, published by the P&J. We look at the political impact, the need for big changes and how survivors can be better protected. Scottish Lib Dem leader Alex Cole Hamilt…
…
continue reading
In this special mini episode of SolarWinds TechPod, hosts Chrystal Taylor and Sean Sebring sit down again with Matai Wilson to unpack the latest AI innovations announced during SolarWinds Day. Discover how SolarWinds is building the future of autonomous IT operations, from proactive remediation and Root Cause Assist (RCA) to an Agentic Framework th…
…
continue reading
1
Justin Gilliam's Journey Into the MSP World | Bacheler Technologies Story
24:38
24:38
Play later
Play later
Lists
Like
Liked
24:38Justin Gilliam of Bacheler Technologies shares his journey into the MSP space. From early challenges to building a thriving business. Tune in to hear how he carved his path and what's next for his MSP adventure. Full Video Podcast Link: https://youtu.be/j9LGAnUc5UU --------------------------------------------------- Connect with us! ---------------…
…
continue reading
1
Stop Hiding Behind Tickets: The Human Element of MSP Success
54:30
54:30
Play later
Play later
Lists
Like
Liked
54:30Discover why hiding behind ticket portals is costing your MSP dearly and how human connections can propel your growth. Summary: In this episode of MSP Insider, industry veteran Joshua Jones shares insights from his journey through MSPs ranging from 10 to 800 employees. Learn how aligning sales and technical teams and prioritizing human connections …
…
continue reading
The SNP conference is being held in Aberdeen this weekend, and there’s an election around the corner. SNP MP Graham Leadbitter joins the Stooshie to look at the big talking points. We cover the ever-present focus of independence, the policies getting people talking and the challenges for John Swinney. And we look at the political challenge from a b…
…
continue reading
1
Xperteks Big Reveal: Marcial Velez Drops New Innovations at MSP Summit
36:19
36:19
Play later
Play later
Lists
Like
Liked
36:19Marcial Velez from Xperteks shares inspiring stories and unveils innovative solution live from the MSP Summit. 📍 Recorded live at the MSP Summit in Orlando. 🔗 Learn more about the summit: MSP Summit 2025 Overview: https://themspsummit.com/ Full Video Podcast Link: https://youtu.be/kR2sn_A3hIg --------------------------------------------------- Conn…
…
continue reading
1
The Growth Myth: Why Most MSPs Fail at Scaling
48:11
48:11
Play later
Play later
Lists
Like
Liked
48:11By MSP Insider
…
continue reading
1
An Educator's Guide to DNS Threats with Josh Kuo
57:12
57:12
Play later
Play later
Lists
Like
Liked
57:12Is your company's most critical blind spot hiding in plain sight? While most security teams focus on firewalls and web traffic, attackers are increasingly using the internet's phonebook—the Domain Name System (DNS)—as a secret backdoor for malware delivery, data theft, and command and control. In this episode of The Defenders Log, host David Redeko…
…
continue reading
1
109. What You Need to Know About Cybersecurity in Senior Living
15:36
15:36
Play later
Play later
Lists
Like
Liked
15:36In this critical episode of Raising Tech, host Amber Bardon is joined by two of Parasol Alliance’s finest: Sean Sheldrake and Jake Wigfield-Gorka. Together, they dive into what an MSSP (Managed Security Services Provider) is and why it really matters for senior living communities. From phishing attacks to insurance compliance, this episode sheds li…
…
continue reading
Maurice Golden is calling time on dog thieves. He hopes a new law that could seem them caged for five years will pass its first Scottish Parliament hurdle. In the Stooshie, the North East MSP sets out why dog theft is different and describes surprising links to organised crime gangs. First, the team discusses the impact of placing asylum seekers at…
…
continue reading
1
108. Resident Exclusive- Smart Devices: Amazon Alexa vs Google Nest
8:35
8:35
Play later
Play later
Lists
Like
Liked
8:35Resident Technology Assistant Michael Lynn breaks down the pros, cons, and practical uses of today’s most popular smart home devices: Amazon Alexa and Google Nest. Whether you’re considering a smart assistant for yourself or helping a loved one get started, this episode is a clear, jargon-free guide to what each platform offers and how to decide wh…
…
continue reading
1
MSP Growth Secrets: Inside the Journey to $100M
1:01:35
1:01:35
Play later
Play later
Lists
Like
Liked
1:01:35Are you ready to transform your MSP's growth trajectory? In this episode, Tim Conkle shares powerful insights that challenge conventional wisdom and unlock unprecedented success. Summary: Join us as Tim Conkle, CEO of The 20 MSP, reveals the hard truths and strategic insights that propelled him from a struggling small business owner to a leader of …
…
continue reading
1
Labour conference preview as leadership campaign hits Scotland
23:40
23:40
Play later
Play later
Lists
Like
Liked
23:40Labour MP Graeme Downie talks to us about the health of the party before conference begins in Liverpool. He was in Dunfermline with deputy leadership candidate Lucy Powell this week, after the resignation of Angela Rayner. What do MPs think of Keir Starmer’s leadership? How are they fighting Reform’s advance? And what is the mood in Scottish Labour…
…
continue reading
1
Inside the MSP Summit: Kelly Danziger on Informa's Vision for the Channel & MSP Summit
35:18
35:18
Play later
Play later
Lists
Like
Liked
35:18In this exclusive interview, Kelly Danziger—General Manager and VP of Channel at Informa Tech—shares her journey into the tech space and the strategic direction Informa is taking to elevate the Channel Partners Expo and MSP Summit. 🎙️ Topics Covered: Kelly's path to leadership in the channel space How Informa is shaping the future of MSPs through i…
…
continue reading
1
MSP Growth Breakdown: Why Most Sales Strategies Fail
1:11:43
1:11:43
Play later
Play later
Lists
Like
Liked
1:11:43Are you an MSP struggling to grow despite your best efforts? Learn why traditional sales practices might be holding you back and discover strategic insights to transform your business. Summary: In this episode of MSP Insider, we dive deep into the complexities of MSP sales and why many fall short of their growth targets. Paul Lloyd, an industry vet…
…
continue reading
1
A Developer's Guide to Life: Passion, Legacy & The "Foggy Staircase" of a Tech Career | Will Earp
42:55
42:55
Play later
Play later
Lists
Like
Liked
42:55"Am I going to spend my life trying to get the thing that I need, or am I going to spend my life doing the thing that I want?" In this deeply insightful episode of The Defender's Log, host David Redekop sits down with Will Earp, a veteran developer whose career journey began with an Amiga 600 in 1998. They explore the profound philosophy that has g…
…
continue reading
1
107. The AI Culture Shift with Steve Mika
37:38
37:38
Play later
Play later
Lists
Like
Liked
37:38Host Amber Bardon sits down with Steve Mika, the commercial lead for Data & AI at Fresche Solutions, a Microsoft-focused data and AI consulting firm. Together, they break down the current and future state of AI in senior living, focusing on realistic, strategic implementation that can drive outcomes. Steve dives deep into how senior living operator…
…
continue reading
1
Aberdeen asylum controversy, and Kevin Stewart MSP interview
40:55
40:55
Play later
Play later
Lists
Like
Liked
40:55Asylum seekers are being moved from hotels to student halls of residence - what do people in Aberdeen think? Why is the Home Office being so terrible at explaining what’s happening? We look at a Reform/Tory turf war in an SNP target seat. And what do changes to the law mean for victims of crime? SNP MSP Kevin Stewart also joins to go over his high …
…
continue reading
Matai Wilson, Senior Director for Product Management at SolarWinds, joins TechPod to explore the evolving landscape of AI technology. The conversation delves into the challenges of building AI technology, the exciting future of AI in IT operations, and the upcoming features and tools SolarWinds is developing to enhance user experience and operation…
…
continue reading
1
Cyber Insurance Unveiled: What Every MSP Must Know
51:13
51:13
Play later
Play later
Lists
Like
Liked
51:13Cyber threats are evolving, and so is the landscape of insurance for MSPs. Are you prepared to protect your business from the unseen risks of the digital age? Summary: Join us for an enlightening conversation with Joe Erle from C3 Insurance as we delve into the complexities of cyber insurance for MSPs. Discover how proper risk transfer can safeguar…
…
continue reading
In this live episode of MSP Unplugged, we catch up with Ken Patterson from Todyl, recorded on-site at PAX8 Beyond. Ken shares how Todyl is helping MSPs simplify and strengthen their security stack through an all-in-one platform approach—empowering providers to deliver enterprise-grade protection with ease and efficiency. Full Video Podcast Link: ht…
…
continue reading
1
The battle for energy, and flags, as everyone comes to Aberdeen
22:20
22:20
Play later
Play later
Lists
Like
Liked
22:20We look at the big Offshore Europe conference on the energy industry, hearing how there might be grounds for optimism despite upheaval. Business journalist Kelly Wilson describes the changes over time and the mood in the “energy capital” of Aberdeen. Also in the Granite City, Nicola Sturgeon was there to promote her book. Political journalist Denny…
…
continue reading
1
EP 284 Get Your Stuff Together with Better Tracker
49:31
49:31
Play later
Play later
Lists
Like
Liked
49:31In this episode of MSP Unplugged, we sit down with Kevin Lancaster from Channel Program to explore a game-changing new tool designed to streamline operations for MSPs — Better Tracker. If you've ever felt overwhelmed by vendor chaos, missed follow-ups, or scattered data, this episode is your wake-up call. Kevin breaks down why traditional tracking …
…
continue reading
Ever feel like your MSP's growth has stalled? Or that you keep planning but not executing? Discover the shocking truth behind why MSPs fail to grow and what you can do about it. Summary: In this episode, Colin Knox from Gradient MSP joins us to discuss the fundamental barriers that hold MSPs back from achieving their full potential. Whether it’s th…
…
continue reading
1
Understanding Microsoft Zero Trust DNS with Aditi Patange
46:33
46:33
Play later
Play later
Lists
Like
Liked
46:33In this episode of the Defenders Log, we have Aditi Patange from Microsoft alongside our hosts, David Redekop and Francois from Adam Networks, for an in-depth discussion on Zero Trust DNS, a new enterprise security feature within Windows 11. Aditi shares her background in computer engineering and product management and how his work contributes to c…
…
continue reading
1
106. Integrating Tech to Empower Residents and Staff with Heather Tussing
19:11
19:11
Play later
Play later
Lists
Like
Liked
19:11Matt Reiners sits down with Heather Tussing, President of The Aspenwood Company, to explore how innovation, strategy, and a people-first approach are shaping the future of senior living. With over two decades of experience in the industry, Heather shares lessons learned, evolving technology trends, and how Aspenwood is thoughtfully embracing tech w…
…
continue reading
The Stooshie team is refreshed from our summer break … in which we did a lot of work. Things that got in the way of cocktails by the pool include: Golf course chats with Donald Trump Protests outside hotels for asylum seekers from Aberdeen to Perth The rise of Reform, and trouble for Tories Investigations into the future of Dundee university. All t…
…
continue reading
1
EP 283 Summer Recap & What's Next for MSP Unplugged
46:15
46:15
Play later
Play later
Lists
Like
Liked
46:15We're back in the studio! After a summer packed with live recordings, travel, and behind-the-scenes hustle, we're kicking things off with a full recap episode. In this laid-back session, we catch you up on everything we've been working on—both personally and professionally. From summer takeaways to future goals, hear what's on deck for MSP Unplugge…
…
continue reading
1
MSP Leadership: Why Emotional Intelligence is the Game Changer
55:31
55:31
Play later
Play later
Lists
Like
Liked
55:31Are you clinging to outdated MSP strategies while the industry is evolving faster than ever? Discover the pathways to turn technical hurdles into business growth and redefine your service offering for 2025 and beyond. Summary: In this episode of MSP Insider, Jeffrey Newton interviews special guest Sean Freeman to unearth the changes MSPs must embra…
…
continue reading
1
105. Resident Exclusives- Backups, Storage, and the Cloud
14:03
14:03
Play later
Play later
Lists
Like
Liked
14:03In this practical and informative episode, Tech@Home technician James Peck walks listeners through everything they need to know about backing up and managing files on their smartphones and other devices. From cloud storage to flash drives, James outlines simple, user-friendly methods to keep your digital memories safe and your devices running smoot…
…
continue reading
It's CSOC o'clock! In this episode, we dive into the high-stakes world of cyber defense with the manager of cybersecurity operations at a critical infrastructure organization. From ransomware threats and zero-day exploits to the rise of nation-state-backed Advanced Persistent Threats (APTs), our guest reveals how security teams manage 24/7 threats,…
…
continue reading
1
EP 282 Putting MSPs First – GTIA's New Era
26:37
26:37
Play later
Play later
Lists
Like
Liked
26:37In this episode of MSP Unplugged, we sit down with Dan Wensley, CEO of GTIA, to unpack the powerful transformation of the Global Technology Industry Association. Dan shares how GTIA is shifting from certification-focused roots to becoming a purpose-built, community-first nonprofit dedicated to helping MSPs, vendors, and IT professionals thrive. We …
…
continue reading
1
The Future of MSPs: Adapt or Disappear by 2025
56:20
56:20
Play later
Play later
Lists
Like
Liked
56:20The reality for MSPs is stark—80% may vanish by 2025 if they don't adapt. Are you among them, or are you ready to break free from the status quo? Summary: In this eye-opening episode, we dive deep into the harsh truths MSPs need to face to ensure survival and growth. Discover how your current strategy could be holding you back and the steps you nee…
…
continue reading