Best Lightspeed Tech Systems Podcasts (2025)

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#define: sheer resistance (Friends) 1:42:41

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23m ago1:42:41

1:42:41

On this seventh iteration of our award-worthy game show filled with obscure jargon, fake definitions, and expert tomfoolery: past winners battle to determine the champion of champions. (Also, Adam.) Join the discussion Changelog++ members save 6 minutes on this episode because they made the ads disappear. Join today! Sponsors: Tiger Data – Postgres…

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Episode 239 - Outages, AI Bills, and the Shutdown's Impact on Schools 34:01

1h ago34:01

34:01

Join Josh and Mark on this week’s K‑12 Tech Talk as they break down the real-world effects of the federal government shutdown on schools, walk through a new federal AI bill (the GARD Act) and discuss major service outages that disrupted classrooms — including Chromebook/Google login problems, recent AWS and Entra incidents, and how districts should…

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The world of open source metadata (Interview) 1:43:59

17h ago1:43:59

1:43:59

Andrew Nesbitt builds tools and open datasets to support, sustain, and secure critical digital infrastructure. He’s been exploring the world of open source metadata for over a decade. First with libraries.io and now with ecosyste.ms, which tracks over 12 million packages, 287 million repos, 24.5 billion dependencies, and 1.9 million maintainers. Wh…

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Building trust in AI, one conversation at a time 14:39

5d ago14:39

14:39

It's been proven that showing customers what AI can do is the key to earning their trust. In this episode, Ruth O’Brien, Senior Director of AI Support at Intercom, talks with Matt Leggett, CX AI & Digital Director at The Access Group, about how support teams can help customers overcome hesitation around AI. They explore the pivotal role simulation,…

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The overlooked power of URLs (News) 7:30

3d ago7:30

7:30

Ahmad Alfy explains how URLs are state containers, Shrivu Shankar shares how he uses every Claude Code feature, Yusuf Aytas laments how AI broke technical interviews, Wu Xiaoyun tells how he saved TikTok $300k during his internship, and TOON is a new serialization format to save us some LLM tokens. View the newsletter Join the discussion Changelog+…

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We see dead projects (Friends) 1:18:33

9d ago1:18:33

1:18:33

It’s a FRIGHT…when your record a podcast with dead projects all around. Tech debt, poor choices, timing, market shift, and optimizing for the wrong things are all lurking around waiting to pop out at you! Just don’t forget to push record. Join the discussion Changelog++ members save 6 minutes on this episode because they made the ads disappear. Joi…

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Episode 238 - How to Implement Student MFA 56:20

7d ago56:20

56:20

Holy MFA, Batman! This week, the guys discuss the sentencing of the individual behind the PowerSchool data breach, the recent AI weapons detection system that mistook a bag of chips for a gun and prompted police response, and Mark's Batman mask. Yes, it's Halloween time! The main segment is an interview with the tech team from Tahoe-Truckee Unified…

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Live from Pioneer: How a unified Customer Agent will transform the entire customer lifecycle 17:02

10d ago17:02

17:02

What if every customer interaction – from sales to success – could be handled seamlessly by one Customer Agent? In this episode, Franka Martinovic, Director of Customer Support at Intercom, sits down with Rati Zvirawa, Director of Product Management at Intercom, to discuss the bold vision behind this reality we're moving towards with Fin. They disc…

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Agentic infra changes everything (Interview) 2:03:40

7d ago2:03:40

2:03:40

Adam Jacob joins us to discuss how agentic systems for building and managing infrastructure have fundamentally altered how he thinks about everything, including the last six years of his life. Along the way, he opines on the recent AWS outage, debates whether we’re in an AI-induced bubble, quells any concerns of AGI and a robot uprising, eats some …

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Code like a surgeon (News) 8:24

10d ago8:24

8:24

The Dead Internet Theory dies, Geoffrey Litt tries to code like a surgeon, Matt Sephton thinks spreadsheets are great for UI design, Nate Meyvis advocates for front-end maximalism, Hemant Pandey thinks 9-5 employment is a great option for most, David Miranda compares React to Backbone in 2025. View the newsletter Join the discussion Changelog++ mem…

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Kaizen! Mop-up job (Friends) 1:47:36

13d ago1:47:36

1:47:36

It’s our first Kaizen after the big Pipely launch in Denver and we have some serious mopping to do. Along the way, we brainstorm the next get-together, check out our new cache hit/miss ratio, give Pipely a deep speed test, discuss open video standards, and more! Join the discussion Changelog++ members save 5 minutes on this episode because they mad…

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Episode 237 - Drone Debrief, Google Inactive Accounts, and MOREnet 1:05:20

15d ago1:05:20

1:05:20

In this episode, we debrief last week’s Campus Guardian Angel interview, dig into Google’s new policy to delete inactive accounts after two years, and reflect on the recent AWS/DNS outage that impacted services. Then, K12TechPro's Hayden the New Guy brings multiple on‑site interviews from the MOREnet conference! Tech Department Salary Survey View t…

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Live from Pioneer: AI is a long overdue promotion for customer service 14:54

18d ago14:54

14:54

AI is giving customer service a long-overdue promotion. But what does that really mean? In this episode, Leanne Harte, Senior Manager of Customer Support at Intercom, sits down with Guneet Singh, VP of Customer Experience and Care at AppFolio, to discuss how AI is transforming support from a cost center into a growth engine. They unpack how to reth…

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Bringing Atuin to the desktop (Interview) 56:39

15d ago56:39

56:39

Ellie Huxtable’s magical shell tool, Atuin, won developers’ hearts by syncing, searching, and backing up our shell history with ease. Now Ellie is tackling the desktop with a GUI built to help teams make their workflows repeatable, shareable, and reliable. Join the discussion Changelog++ members get a bonus 2 minutes at the end of this episode and …

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The science behind developer flow states (News) 6:47

17d ago6:47

6:47

Csaba Okrona lays out exactly what Flow is (then shows you how to engineer your way back to it), a smart vacuum turned against an innocent hacker, Matz and the Ruby core team step up to steward RubyGems, Simon Willison things Claude Skills could be bigger than MCP, and Luke Plant looks at technical debt from a more positive perspective. View the ne…

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There will be bleeps (Friends) 1:41:45

20d ago1:41:45

1:41:45

Mike McQuaid and Justin Searls join Jerod in the wake of the RubyGems debacle to discuss what happened, what it says about money in open source, what sustainability really means for our community, making a career out of open source (or not), and more. Bleep! Join the discussion Changelog++ members get a bonus 2 minutes at the end of this episode an…

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Episode 236 - Can Drones Make Schools Safer? 1:11:47

22d ago1:11:47

1:11:47

On Episode 236 of K12 Tech Talk, we discuss California’s new law to protect students using AI chatbots and revisit Campus Guardian Angel, a startup building drone-based responses for active shooter scenarios. The episode features an in-depth interview with Justin Marston (CEO/co-founder) and Bill King (Chief Tactical Officer/co-founder) from Campus…

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Live from Pioneer: AI is handling complexity we never thought it could 24:09

25d ago24:09

24:09

We used to believe only humans could solve messy, high-stakes customer problems. But what happens when AI Agents prove they can do this too? In this episode, Declan Ivory, VP of Support at Intercom, and Natalie Hurst, Senior Director of Customer Success at Nuuly, unpack how, with AI handling ever more complex customer interactions, the world of cus…

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Fin Conversations Ep4: Fin Procedures in practice 11:15

26d ago11:15

11:15

Ruth O’Brien, Senior Director of AI Support at Intercom, and Declan Ivory, VP of Customer Support at Intercom, dive into Fin Procedures – a powerful new way for Fin AI Agent to handle complex, multi-step queries. Hear how Intercom’s own support team is using Procedures in practice, and the impact customers are seeing so far – from higher resolution…

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Spec-driven development with Kiro (Interview) 1:25:20

22d ago1:25:20

1:25:20

We’re joined by Deepak Singh from the Kiro team. Kiro is AWS’s attempt at building an AI coding environment to take you from prototype to production. It does that by bringing structure to your agentic workflow with spec-driven development. Their aim: the flow of AI coding, leveled up with mature engineering practices. Join the discussion Changelog+…

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The great software quality collapse (News) 8:45

24d ago8:45

8:45

Denis Stetskov describes how we’ve “normalized catastrophe” in the software industry, Meta is officially handing React and React Native over to a foundation, The New Stack reports on GitHub’s Azure migration priority, Miguel Grinberg benchmarks Python 3.14, and The Oatmeal’s Matthew Inman published his take on AI art. View the newsletter Join the d…

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A new direction for AI developer tooling (Friends) 1:29:52

27d ago1:29:52

1:29:52

Elixir creator, José Valim, is throwing his hat into the coding agent ring with Tidewave –a coding agent for full-stack web development. Tidewave runs in the browser alongside your app, but it’s also deeply integrated into Rails and Phoenix. On this episode, José tells us all about it. Also: his agent flow, YOLO mode, an MCP hot take, and more. Joi…

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Episode 235 - Middle Schoolers are the Best! 50:16

29d ago50:16

50:16

In this episode, Josh and Chris discuss the impact of personal device bans, noting increased Google Docs traffic and the creative ways students attempt to access unblocked games. Chris shares insights into managing content filtering and the ongoing battle with unwanted websites. Finally, Chris interviews Brian Edwards, Director of Educational Strea…

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Inside Pioneer 2025: Exploring what's next for customer experience 16:54

1M ago16:54

16:54

Intercom's Senior Director of AI Support, Ruth O’Brien, and VP of Customer Support, Declan Ivory, recap Pioneer, our summit for AI customer service leaders. They cover the announcement of Fin 3, the best-performing AI Agent capable of handling the most complex queries, our vision for a Customer Agent future, ideas on AI as a convergent force, and m…

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Vite documentary companion pod (Interview) 1:12:22

29d ago1:12:22

1:12:22

Our friends at Cult.Repo launch their epic Vite documentary on October 9th, 2025! To celebrate, Jerod sat down with Evan You to discuss Vite’s adoption story, why he raised money to start VoidZero, how developer documentaries get made, open source sustainability, and more. Join the discussion Changelog++ members save 6 minutes on this episode becau…

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The best coders should exit the feed (News) 7:42

1M ago7:42

7:42

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npm under siege (what to do about it) (Friends) 1:35:20

1M ago1:35:20

1:35:20

Over the past two months, we’ve seen some of the most serious supply chain attacks in npm history: phishing campaigns, maintainer account takeovers, and malware published to packages with billions of weekly downloads. What is going on?! What can we do about it? Our old friend, Feross Aboukhadijeh, joins us to help make sense of it all. Join the dis…

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Episode 234 - What happens when a student account is compromised? 40:54

1M ago40:54

40:54

This episode covers significant developments including the confirmed merger of Chrome and Android, the FCC's proposed changes to the E-rate program affecting school bus Wi-Fi and hotspots, and a critical discussion on controlling student account spamming and its associated risks like internal spam, data exfiltration, and privilege escalation. Refer…

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Reinventing Python tooling with Rust (Interview) 1:43:20

1M ago1:43:20

1:43:20

Charlie Marsh built Ruff (an extremely fast Python linter written in Rust) and uv (an extremely fast Python package manager written in Rust) because he believes great tools can have an outsized impact. He believes it so much, in fact, that he started an entire company that builds next-gen Python tooling. On this episode, Charlie joins us to tell us…

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Hiring only senior engineers is killing companies (News) 6:41

1M ago6:41

6:41

Andrew Churchill thinks companies should really be hiring junior engineers, Addy Osmani announces Chrome DevTools MCP, GitHub lays out a roadmap to fend off npm attacks, Jerry Liu builds an app that generates a timeline of your day’s activities, and Sean Goedecke attempts to define “good taste” in the context of software engineering. View the newsl…

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Inside Oxide (Friends) 1:10:48

1M ago1:10:48

1:10:48

Bryan Cantrill and Steve Tuck, the co-founders of Oxide, are on the pod live (to tape) from the stage at OxCon. Jerod and I were invited to Oxide’s annual internal conference to meet the people and to hear the stories of what makes Oxide a truly special place to work right now. The best part was this on-stage discussion with Bryan and Steve. Enjoy!…

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Voices of Oxide (Interview) 1:16:14

1M ago1:16:14

1:16:14

Voices of Oxide on the pod! Cliff Biffle (engineer), Dave Pacheco (engineer), and Ben Leonard (designer) are on the show today. Jerod and I were invited to Oxide’s annual internal conference called OxCon to meet the people and to hear the stories of what makes Oxide a truly special place to work right now. Cliff Biffle is working on all Hubris and …

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Episode 233 - Teenagers Using AI Companions? 1:07:59

1M ago1:07:59

1:07:59

Episode 233 discusses the newest tensions between AI and schools: teenagers using AI companions and alarming incidents tied to platforms like Character.ai that have drawn federal attention. Josh talks about his student MFA pilot using Clever, how onboarding works (and how MFA can be network-aware to reduce classroom friction), and using student-led…

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Smooth scaling: How Intercom manages 500+ product launches a year 23:53

2M ago23:53

23:53

In this episode of The Ticket, Ruth O’Brien, Senior Director of AI Support, is joined by Sean Reid, New Product Introduction Program Manager, and Beth-Ann Sher, Senior Knowledge Manager, to unpack how Intercom handles 500+ product launches a year. They share how the NPI (New Product Introduction) process enables both Fin and human teammates to deli…

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An escape route from YAML hell (News) 6:45

2M ago6:45

6:45

Adolfo Ochagavía believes we’re approaching the problem of configuration from a flawed starting point, Annie Mueller hits us with a wakeup call about how she reads beginner tutorials, Brian Kihoon Lee spends some time meditating on taste, Namanyay thinks vibe coding is coders braindead, and Can Elma speculates on why AI helps senior engineers more …

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Linux Fest in Texas! (Friends) 1:19:17

2M ago1:19:17

1:19:17

Carl George joins the show to talk about Texas Linux Fest, Omarchy, Linux desktop environments, configuring Linux, and more. Use the code CHL15 for 15% off your ticket to Texas Linux Fest. Join the discussion Changelog++ members get a bonus 10 minutes at the end of this episode and zero ads. Join today! Sponsors: CodeRabbit – AI-native code reviews…

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Episode 232 - Killer Drones, Google Outages & AI Whack‑A‑Mole 49:00

2M ago49:00

49:00

On Episode 222, we unpack a busy week in school tech: a nationwide Google outage that disrupted Chromebook logins, new Sophos data showing improving ransomware recovery and falling ransom payments, and CETA’s annual report putting AI at the top of state priorities. The conversation dives into the controversial campus drone pilot approved in Florida…

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Flowing with agents (Interview) 2:05:58

2M ago2:05:58

2:05:58

Everything is changing. Adam is joined by his good friend Beyang Liu from Sourcegraph — this time, talking about Amp (ampcode.com). Amp is one of the many, and one of Adam’s favorite agentic coding tools to use. What makes it different is how they’ve engineered to it to maximize what’s possible with today’s frontier models. Autonomous reasoning, ac…

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Lessons from Vanta: Scaling support through trust, education, and AI innovation 30:24

2M ago30:24

30:24

In this episode of The Ticket, Vanta’s Director of Customer Support, Margarita Wilshire, joins Intercom’s Senior Director of Human Support, Bobby Stapleton, to share how her team blends human expertise, customer education, and AI innovation to deliver fast, trustworthy, and scalable support – while keeping customer experience at the heart of everyt…

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Just enough automation (News) 7:30

2M ago7:30

7:30

Zach Gates quantifies the value of automating things, Albania’s new prime minister names an AI “minister” to his Cabinet, Eckart Walther launches Really Simple Licensing (RSL) along with some big names on the web, Vishnu Haridas praises UTF-8’s design, and Justin Searls disagrees with last week’s headline story about AI coding tools and shovelware.…

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Episode 231 - Our Top 5 Trending Back-to-School Topics 56:03

2M ago56:03

56:03

On this episode, Josh, Chris, and Mark unpack their top five back-to-school trends shaping K-12 technology in 2025. Topics include shifting budgets and funding pressures, rising costs for materials and software, widespread school cell phone policies and bell-to-bell enforcement, the rapid expansion of AI tools in classrooms (including Notebook LM a…

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Why AI coding claims don't add up (News) 8:53

2M ago8:53

8:53

Mike Judge breaks down why he doesn’t believe the AI coding claims add up, the folks behind Cactoide create an open source alternative to Meetup / Eventbrite, Ryan Farley tells the story of how RSS beat Microsoft, Dominik Szymański ditched Docker for Podman (and thinks you should too), and Stripe announces a new layer 1 blockchain called Tempo. Vie…

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Episode 230 - Office 365 or Google Workspace or BOTH? 44:49

2M ago44:49

44:49

On this episode, the guys are back together with Mark sharing a story about a tech emergency during his recent Alaskan cruise vacation. This episode covers current events, including a potential cut in federal Title 1 funding and the elimination of all Title 2, 3, and 4 funding in a proposed House of Representatives budget. Chris, Josh, and Mark cel…

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XO Ruby is hitting the road (Interview) 1:32:03

2M ago1:32:03

1:32:03

Jim Remsik has lived on the bleeding edge (but also the heart’s center) of the Ruby world for decades. This fall, he’s organizing six (yes, SIX) XO Ruby confs all around the United States. On this episode, Jim joins us to reminisce about the early days of Ruby and Rails, share what he’s learned from so many years of organizing events, and invite al…

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Next.js is infuriating (News) 8:14

2M ago8:14

8:14

Dominik Meca is infuriated by Next.js, Josh Bressers explains why open source is just one person, Huon Wilson describes the usefulness of “Copy as cURL”, Herman Martinus re-licenses Bear, and Nawaz Dhandala unpacks why dependency bloat is such a pervasive problem. View the newsletter Join the discussion Changelog++ members support our work, get clo…

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Action absorbs anxiety (Friends) 1:22:54

2M ago1:22:54

1:22:54

Arun Gupta, now a “free agent” after his surprise exit from Intel, joins us to discuss how he’s dealing with his first job hunt since the 1990s. Along the way, we talk about agentic coding strategies, what GPT-5’s release implies about the future, and more. (US buys 10% of Intel)++ Join the discussion Changelog++ members get a bonus 12 minutes at t…

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Episode 229 - MagicSchool, Esports, and Update Issues 59:26

2M ago59:26

59:26

Josh and Chris recap the hectic second week of school, covering Chromebook rollouts, Clever headaches, cell‑phone bans, and a recent ChromeOS update rollback. They also ask the question "Is Esports a sport?" The episode highlight? A candid interview with Adeel Khan, founder and CEO of MagicSchool. Adeel shares MagicSchool's origin story, how MagicS…

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Python documentary companion pod (Interview) 1:54:19

2M ago1:54:19

1:54:19

Our friends at Cult.Repo launched their epic Python documentary on August 28th, 2025! To celebrate, we sat down with Travis Oliphant –creator of NumPy, SciPy, and more– to get his perspective on how Python took over the software world. Stick around for the twist ending! We set aside Python and dissect Travis’ big idea to make open source projects f…

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Fin Conversations Ep3: The blueprint for scaling AI in customer service 20:04

3M ago20:04

20:04

In this episode, Senior Director of AI Support Ruth O’Brien and VP of Support Declan Ivory take you inside part two of Intercom’s AI Agent Blueprint: "Scale it." They share lessons from being the first support team in the world to deploy a generative AI agent and dive into the organizational shifts that make scaling the impact of AI possible. From …

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Omarchy 2.0: Best Linux setup ever? (News) 7:41

3M ago7:41

7:41

Elon Musk and xAI take on Microsoft, DHH ships version 2 of Omarchy (his love letter to Linux), Glyn Normington on managing developer’s block, Mitchell Hashimoto declares that all Ghostty contributions must disclose AI tooling, the United States government takes a 10% stake in Intel, and Adam Derewecki thinks we should do things that don’t scale, t…