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The Community Lounge is a place where community managers from video games studios and publishers tell their story of how they got into the role, talk about the challenges they face, and share tips to help other community managers.
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Starting & Sustaining originally began as a book and spreadsheet (https://get.startingandustaining.com) created to help people start software businesses. That evolved into candid discussions with people involved in software businesses in one way or another. Focused primarily on the trials and tribulations of launching and running a software business, Starting & Sustaining attempts to break down the hurdles to help you build and launch your own software business with less pain and fewer mistakes.
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Today’s guest is Dennis Abe, a community manager at King in Sweden. Dennis has held various roles in the video game industry, including time in Japan as a game designer and esports commentator. His unconventional journey—from awkward introvert and indie game studio intern in Tokyo to respected community manager—reflects the power of curiosity, pers…
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Today’s guest is Nicolas Nottin, a seasoned community developer with over 15 years of experience in the video game industry. Nico is currently the Lead Community Developer at Tribo Games in Germany. His career spans major studios including Square Enix, Creative Assembly, and InnoGames, where he’s cultivated deep expertise in building and managing v…
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In this episode, I talk about how I'm using podcasting as a business tool. Not as a guest, not to promote my product, not as an advertiser, but as a way to build up and strengthen my network amongst my "Ideal Customer Profile" in the video games industry. Mentioned in this episode: Feature Upvote, my SaaS product The Community Lounge, the podcast I…
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Today’s guest is Hichem Taleb, a seasoned community professional experienced in managing communities for notable games like Lego Builder’s Journey, Microsoft Flight Simulator, and Ghost Recon Wildlands. Currently, Hichem provides mentorship and consulting to indie studios and solo developers. In this episode, we define the role of a Community Marke…
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Today’s guest is Thomas Schramm, Community Manager at Sky E Red in Germany, where he’s helping shape the launch of their debut game, Battle Frontier. Thomas’s path into the games industry is anything but typical—what began as a childhood hobby in online Halo communities eventually turned into a full-time career in community management. We talk abou…
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Today’s guest is Erik Jakobsson, a community manager at Paradox Interactive in Sweden, where he leads a team of ambassadors. Erik's journey into the gaming industry is unique—he started by running a fan Discord server that was eventually acquired by Paradox, leading to his first role in community management. We chat about growing and moderating lar…
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Today’s guest is Kayla Goullaud, an experienced community manager who has worked on EverQuest 2, Forza Motorsport, and the Forza Horizon franchise. She also spent years with the Xbox Live Policy and Enforcement team, tackling everything from player bans to community safety. We chat about the complexities of game community management, the challenges…
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I want to tell you what's happening with my product, Feature Upvote, over the last year or so. I've dramatically changed the positioning, to be a feedback management platform for the video games industry. Here's the story of why I repositioned - and how I did it. Check out the new "video games industry"-focused Feature Upvote home page.…
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This is a very short episode to announce that we've reached the end of season one. SEASON TWO IS COMING SOON! Thank you to everybody involved. Thank you to the eight guests who gave very freely and generously of their time to be on the show. Thank you for listening and thank you to anybody who helped share the word about what I'm doing with the Com…
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Today’s guest is Carolin Wendt, author of The Pocket Mentor for Game Community Management, and currently Lead International Community at CD PROJEKT RED. We chat about why and how Carolin wrote her book on community management. And Carolin gives some great tips for people wanting to break into community management. Games mentioned in this episode: C…
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Today I chat with Florian Rohde, currently Community & Player Support Lead at YAGER. We talk about how as a community manager, you can support your colleagues to do their job in the best way possible while shielding them from all the unnecessary noise. Games mentioned in this episode: The Cycle, The Cycle: Frontier, CrossFire Europe, Summoners War,…
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Today I chat with Ellinor Bergman, CEO & Co-Founder of Speldosa Interactive. Ellinor tells us her journey into community management - and how a crisis situation at her previous job led her - somewhat unexpectedly - into her current role as CEO. Games mentioned in this episode: MonsterWash, Project Shoreline, Totally Accurate Battle Simulator (aka T…
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Today I chat with Christian Jürgensen, currently working as a community management specialist at InnoGames. Christian's story into community management is unique. Christian was working as a film producer in LA, he moved to Brazil, and then he was brave enough to jump at an opportunity that let him start a new career in community management. Games m…
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In today's chat, Lyn Dang and I talk about the danger of burnout for community managers, about streaming with authenticity, and about appearing at physical events. And Lyn tells us her 3 rules for community management. Games mentioned in this episode: Summoner's War, Palia, Emberward Find Lyn on LinkedIn. If you are a student aspiring to be in the …
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Today Gabriel Sanchewski tells us about his journey from avid gamer to community manager. Gabriel and I talk about how he even before he was officially a community manager, he would just roll up his sleeves and create the community resources he noticed were missing. And we hear about how Gabriel came to create and run The Break Room, a private Disc…
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Today's guest is Jeremy Fielding, currently working at Stunlock Studios on V Rising, a vampire survival action RPG. Jeremy and I chat about how community management took him from Florida to a small city in Sweden, how you learn to be a community manager, and what the upward career path for community managers can look like. Games mentioned in this e…
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Today my guest is James Croucher, currently working at tinyBuild on games such as DUCKSIDE, Sand, and the Hello Neighbor series. James talks about running a community where everyone is a subject matter expert, what he looks for when hiring a community manager, and why he prefers serving the community on games that he actually plays. Games mentioned…
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I was recently a guest on The Gross Profit podcast, hosted by James Kennedy. In that interview, James and I talked about our business heros, and well, it seemed to me that the conversation was a perfect fit for this podcast too. So, with James's permission, I'm sharing with you here the entire episode of The Gross Profit podcast in which I was inte…
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I'm the guest on my own podcast! A year ago, Ben Pages joined my company, Feature Upvote, to be our marketing manager. Ben had questions about the early days of Feature Upvote, and how this product came to be. He also wanted to know the origin of my low-stress approach to running a business. We thought, why keep this conversation to ourselves? Why …
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I chat with Maeva Cifuentes, founder and CEO of Flying Cat Marketing, an SEO and content marketing agency. We discuss Maeva's journey from freelance translator to CEO of a successful marketing agency. Maeva also shares with us some practical SEO tips. Mentioned in this episode: Maeva's company, Flying Cat Marketing Maeva on LinkedIn Product-led SEO…
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My frequent guest co-host Ed Freyfogle tells us about his recent marketing endeavours, including one that was inspired by April Dunford's "toilet talk". Toilet talk, you ask? All will be revealing during this episode. Mentioned in this episode: Steve’s company, Feature Upvote Ed’s company, OpenCage Geomob website April Dunford's "Toilet talk" Ed's …
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We have two guests interviewing each other! I invited two friends of the podcast, Andy Brice, and Robin Warren, to chat with each other about what it's like running a lifestyle business in 2022 compared to, say, 10 years ago. Although both Andy and Robin run what they call lifestyle businesses, they've taken different approaches, based on what they…
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I chat with Marc Jenkins, founder of 16by9, a small web studio that focuses on building WordPress sites. Marc and I talk about what its like to start and build up this type of company, and how, with some careful thinking, you can avoid letting your business become something you never wanted it to be. Mentioned in this episode: Marc's web studio, 16…
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I catch up with my frequent co-host, Ed Freyfogle, after a long summer break. Amongst other topics, we discuss how bad customer support will lose you customers. We also talk about yet more payment problems - a common theme on this podcast, and for SaaS businesses in general. Mentioned in this episode: Steve’s company, Feature Upvote Ed’s company, O…
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Something a bit different in this episode: we're playing an episode of the new Pushing to Production podcast, where Ed Freyfogle was the guest. It's a conversation about the technical stack Ed's product runs on. Lots of insightful discussion of the tech decisions you need to make in an API-based business. Mentioned in this episode: Pushing to Produ…
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