A journey through this world and others, told with songs, stories and soundscapes. Written and performed by Rebecca Allen & David Hancox.
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David Hancox Podcasts
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The Multichannel Success Podcast - from Prospero & The Multichannel Expert
David Worby, Mark Pinkerton and David Kohn
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How to be successful in Multichannel & eCommerce - practical suggestions and advice from seasoned industry experts. We have many years of experience and we share our knowledge and discuss important multichannel issues with guests. We hope you find it interesting. Talk to us - www.prosperocommerce.com/connect We had some great feedback from you for our first season released earlier this year, so have decided to come back for a second season. As before, we’ve tried to give you a mix of strateg ...
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Building a data-driven organisation with Penelope Bellegarde - Multichannel Success Podcast S4e6
30:41
30:41
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30:41
In today's episode, we have an insightful discussion on what it takes to build a data-driven organisation. Joining us is Penelope Bellegarde, a data specialist who has worked with brands like TUI and PwC and now runs her own company, DataTouch. We explore the challenges organisations face in becoming data-driven and how AI fits into the picture. We…
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Tracking & Using Customer Intent with David Mannheim - Multichannel Success S4e5
31:13
31:13
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31:13
Today's podcast episode was a real treat as we had David Mannheim from Made With Intent join us. David talked about his career journey, from his early days in advertising to founding his own agency and writing a book. We had some light-hearted moments discussing our favorite football teams and Disney, but the core of our conversation was about cons…
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Why do Vendors oversell with Jamie Hancox - Multichannel Success S4e4
26:33
26:33
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26:33
In this episode of the Multichannel Success Podcast, David and Mark welcome Jamie Hancox, a digital guru and founder of Commerce Futures, to discuss why software vendors tend to oversell their products. Jamie shares his experience working with both merchants and software vendors, explaining that the relationship between the two can often be straine…
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Market Insights with Richard Lim - Multichannel Success S4e3
26:40
26:40
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26:40
In this episode of the Multichannel Success podcast, we dive into the world of retail economics with our special guests, Richard Lim along with David Worby. Richard, the CEO of Retail Economics, shares some optimistic news about the economy, mentioning that inflation has hit the target level of 2% and interest rates are starting to cut, which could…
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How the buying world should change with Anna Berry - Multichannel Success S4e2
29:15
29:15
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29:15
In this episode of the Multichannel Success Podcast, Mark had an insightful chat with Anna Berry, a seasoned buyer from John Lewis, and our regular co-host, David Worby, who also has a background in merchandising. We delved into how the roles of buyers and merchandisers differ yet complement each other in retail. Anna shared her journey and experie…
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The Retail Challenge with Ian Scott - Multichannel Success S4e1
30:53
30:53
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30:53
In this episode of the Multichannel Success Podcast, we dive into the post-COVID world of physical retail with Ian Scott, a renowned independent retail consultant. Ian shares insights on how the pandemic was a wake-up call for the retail industry and how human nature has driven a return to in-store shopping. We discuss the integration of digital an…
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Why you probably don't need to replatform - but why you might - Multichannel Success Podcast S3e1
44:27
44:27
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44:27
In our first podcast episode of Season 3, we dive into the world of eCommerce platforms and ecosystems. We have Deepak Anand from Shopline and Jeremy Wilson from Prospero join us to unravel the complexities of modern retail tech. We talk about the shift from monolithic platforms to flexible ecosystems, and the evolving nature of platforms into part…
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Why your conversion rate obsession is obsolete - or is it? Multichannel Success Podcast S3e2
37:55
37:55
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37:55
In this episode of 'Multichannel Success Podcast,' David Kohn had the pleasure of chatting with Mark Pinkerton from Prospero, and our special guest, Abi Hough from uu3. We dove into the evolving world of Conversion Rate Optimization (CRO) and questioned whether it's becoming obsolete. Abi, with her 20 years of consulting experience, shares fascinat…
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Why you don't need an SI - Multichannel Success podcast S3e3
39:54
39:54
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39:54
Today David Worby & Mark Pinkerton from Prospero are with Kevin Murray from Infinity, and today we're diving into a juicy topic: why sometimes you may not need a Systems Integrator (SI). We're unravelling the mystery of what an SI is, how the role has evolved, and the shifting landscape of technology that's changing the game for retailers. From dis…
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Why you need more channels.....or not - Multichannel Success podcast S3e4
38:57
38:57
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38:57
This episode with David Kohn and Dan Burnham, together with David from Prospero about the ins and outs of eCommerce channels. We dove into the nitty-gritty of marketplaces, comparison shopping sites, affiliates, and the rising star of social commerce. Dan gave us the lowdown on how these channels are shaking up the digital shopping world, with a sp…
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Why you will fail without AI - Multichannel success podcast S3e5
37:27
37:27
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37:27
This episode dives into the necessity of AI in retail and beyond with Co-founder of Snowplow Analytics, Alex Dean together with David & Mark from Prospero. Alex shares how they help brands understand customer behaviour through data. The discussion covers retail's growing data focus post-COVID, the importance of data teams, and the acceleration of A…
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Efficiency is your new superpower & it’s not just about growth Multichannel Success podcast S3e6
38:04
38:04
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38:04
In this episode, we dove into why efficiency is becoming the new superpower for retailers. We had the pleasure of chatting with James Brooke, CEO of SWEFT, David Kohn, a regular contributor, and Michael Robinson, Chief Product Officer at SWEFT together with Mark Pinkerton from Prospero. They shared insights on the challenges retailers face post-pan…
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Why Agile is dead - Multichannel podcast S3e7
34:52
34:52
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34:52
In this episode, David Kohn from the multichannel expert, David Worby, and Mark Pinkerton of Prospero engage in a lively discussion about Agile methodology, its relevance in eCommerce, and whether it's on its last legs. They delve into the Agile mindset, the challenges of defining project visions and endpoints, and the balance between Agile's itera…
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Optimising Digital & Physical - The Multichannel Success Podcast S2E6 - with Paul McDermott from Matalan
34:47
34:47
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34:47
What do we mean by Multichannel and how should retailers optimise physical and retail for success? This episode features Mark Pinkerton from Prospero, David Kohn from the Mulitchannel Expert and Paul McDermott from Matalan. www.prosperocommerce.com https://www.prosperocommerce.com/podcast-transcript-s2e6-multichannel-sychronising-digital-and-physic…
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HR the Digital Challenge - The Multichannel Success podcast S2E5 with James Minter from Harrington Tame
36:53
36:53
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36:53
S2E5 - In this episode, we discuss HR - the Digital Challenge with James Minter from Harrington Tame. David Kohn from the Multichannel Expert and Mark Pinkerton from Prospero discuss the issues with James Minter from Harrington Tame. We dove into what 'digital' really means for us—hint: it's all about the customer—and how the game has changed from …
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Improving Culture & Process - The Multichannel Success Podcast S2E4
31:32
31:32
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31:32
S2E4 - In this episode, we discuss Digital Culture and Process and how to improve it. Join us as David Kohn from The Mulitchannel Expert and David Worby, unpack the fusion of digital culture and process in today's biz landscape on the Multi-Channel Success Podcast. How culture should be inculcated into daily routines. transcript is here: https://ww…
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Understanding Headless Commerce - The Multichannel Success Podcast S2E3 with Vikram Saxena from Better Commerce
33:48
33:48
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33:48
S2E3 - Headless eCommerce In today's podcast, we're unpacking the game-changer in eCommerce: headless commerce. Imagine your business agile like never before, with a back-end that powers up every device and platform your customers use. David Worby and Vikram Saxena explain how ditching the one-size-fits-all approach for a modular system can revolut…
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Better Digital Strategy & Planning - The Multichannel Success podcast S2E2
31:25
31:25
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31:25
S2E2 - Digital Strategy & Planning It's David Worby on the mic with Mark Pinkerton, and we're unpacking digital strategy in this week's MultiChannel Success Podcast. We discuss why it's more than just marketing—it's your business's game plan for the digital world, aligning with your big-picture goals. We're talking the need for everyone to chip in,…
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Results from the Prospero annual survey discussed by Mark Pinkerton and David Worby from Prospero with David Kohn from The Multichannel Expert. Is the lustre of Black Friday rubbing off? Listen to hear what our survey says. Blog post is here: https://www.prosperocommerce.com/our-annual-black-friday-research-trust-is-declining-but-multichannel-is-ba…
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Lowering the costs of returns - The Multichannel Success Podcast S2E1- with Peter Hietala from Easycom
25:12
25:12
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25:12
S2E1 - Lowering the cost of returns. Join us on the Multi-Channel Success Podcast as we dive into reducing return costs with EasyCom's founder, Peter Hietala. Discover innovative strategies for retailers!" For some retailers, returns in some categories can run at 70%. David Worby & Mark Pinkerton from Prospero lead the conversation. Transcript is h…
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In this episode of Multichannel Success, we discuss Customer Retention - we share our experience combining strategic approaches to digital with practical day-to-day execution. We are David Worby and Mark Pinkerton from Prospero and David Kohn of The Multichannel Expert. https://www.prosperocommerce.com/who https://themultichannelexpert.co.uk/…
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Season 1 Episode 2 - Customer Acquisition
29:16
29:16
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29:16
In this episode of Multichannel Success we discuss Customer Acquisition. Through our experience combining strategic approaches to digital with practical day-to-day execution we hope we have knowledge of interest to our listeners. We are David Worby & Mark Pinkerton from Prospero and David Kohn of The Multichannel Expert. https://www.prosperocommerc…
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Season 1 Episode 3 - Social Media with Ben Muir from Unsociable
23:39
23:39
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23:39
In this episode we discuss Social Media for Custome Acquisition. In the Multichannel Success Podcast we share our experience combining strategic approaches to digital with practical day-to-day execution. We are Mark Pinkerton from Prospero and Ben Muir of Unsociable. https://www.prosperocommerce.com/who https://unsociableagency.com/…
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Season 1 Episode 4 - Customer Experience (CX)
30:42
30:42
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30:42
In this epdisode we discuss Customer Experience and the role it plays. In the Multichannel Success Podcast we share our experience combining strategic approaches to digital with practical day-to-day execution. We are Mark Pinkerton & David Worby from Prospero & David Kohn of The Multichannel Expert https://www.prosperocommerce.com/who https://themu…
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Season 1 Episode 5 - Trading Effectiveness.
37:00
37:00
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37:00
In this episode we discuss Trading Effectiveness. In the Multichannel Success Podcast we share our experience combining strategic approaches to digital with practical day-to-day execution. We are Mark Pinkerton & David Worby from Prospero & David Kohn of The Multichannel Expert https://www.prosperocommerce.com/who https://themultichannelexpert.co.u…
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Saeson 1 Episode 6 - Data Analytics & Insight
39:28
39:28
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39:28
Today we discuss Data Analytics and Insight. In the Multichannel Success Podcast, we share our experience combining strategic approaches to digital with day-today execution. We are Mark Pinkerton and David Worby from Prospero & David Kohn from the Multichannel Expert Prospero Commerce The MultiChannel Expert…
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Season 1 Episode 7 -Technology & Systems with Liam Quinn from Vervaunt
36:29
36:29
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36:29
In this episode we discuss Technology & Systems. In the Multichannel Success Podcast we share our experience combining strategic approaches to digital with practical day-to-day execution. We are Mark Pinkerton & David Worby from Prospero & special guest Liam Quinn from Vervaunt. https://www.prosperocommerce.com/who https://themultichannelexpert.co.…
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Chapter Two of The Unreal Book. Songs, narration and soundscapes will take you to another world.By Rebecca Allen & David Hancox
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The first chapter of The Unreal Book: a musical journey into the murky mysteries of a fantasy noir multiverse. Follow the story of Finn Legrange, a scientist looking for another reality, trapped within her own experiment.By Rebecca Allen & David Hancox
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