“Leaving the industry better than I found it”-Dave Foy Each week, Dave sits with a panel of guests to discuss the topic of the week. From Coaching for Success to Sales vs. Service, Dave talks to the industry and professional leaders that can bring their insight and knowledge to the viewers. Our W.E. A.R.E Feature airs on the third Thursday of the month and spotlights Women in Fixed Ops and how they are changing the industry and leading the charge to a better customer experience.
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Dave Foy Podcasts
Am I qualified to be here? I have been working in fixed operations since 1987 starting as a technician and moving my way up to the fixed operation director of a 7 store group. I have over 50,000 hours of experience! This podcast will deliver value that can help you reach higher levels, faster in the fixed operations world. With featured experts from all types of businesses you will gain knowledge you can immediately use to accelerate your career. fixedopsmedia.substack.com
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Content for automotive owners and operators who want to accelerate top line revenue growth by modernizing their shop.
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Car Biz Done Better CEO and automotive industry expert Sean Welsh needs 5 — or maybe 10 — minutes to share his perspective on modern automotive topics like dealership marketing, closing more leads, budget hassle, and how to see more success in the market.
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A Sustainable CT podcast. The Impact shares workshops, conversations and interviews covering a wide range of topics that are central to Connecticut communities, including civic engagement, climate resilience, affordable housing, transportation, equity and social justice.
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The Cloud Comms Summit returns to the Lansdowne Resort & Spa in Leesburg, VA, just outside Washington DC on September 11th-12th 2019! The Cloud Comms Summit offers you the unmissable opportunity to learn from the experts in the cloud communications space and engage in top notch networking with key industry players and market leaders, all in one place. This market leading event, run by Cavell Group in partnership with the Cloud Communications Alliance, is bringing the industry together in an ...
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Executive Summary In this episode of the Fixed Ops Mastermind podcast, Dave sits down with Russell Hill, a long-time industry veteran and co-founder of Fixed Ops Marketing. Russell shares his career journey, beginning with his time in dealerships and evolving into building a company that helps dealers better communicate service value to customers. …
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Executive Summary This episode of the Fixed Ops Mastermind Podcast features Russell Hill, who dives deep into trust, technology, and transformation in dealership operations. Hill highlights the shifting expectations of customers, the dangers of outdated processes, and how leaders can better align people and tools to build long-term retention. The d…
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In this episode of the Fixed Ops Mastermind Podcast, host Kyle Morissette sits down with Chuck Turck to discuss leadership, process improvement, and the evolving demands of fixed operations in today’s dealerships. Chuck shares his journey in automotive, lessons learned from years in service management, and the philosophies that have shaped his lead…
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Noise Pollution in Connecticut - John-Henry Burke Sounds Off
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40:36John-Henry Burke, Sustainable CT Fellow Extraordinaire, takes over the Big Microphone this month to make some noise about noise pollution in Connecticut. His guests include acoustician Amy Ziffer, along with our WestCOG friend Mike Towle. Our Fellows have been working hard this summer on, among many other things, assessing which communities have no…
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By Dave Foy
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ShopMonkey Interviewed: Real Talk With Travis Bickham
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43:37
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43:37Today, we’re diving into how the right shop management software can take the chaos out of your day and put more money in your pocket. Joining us is Travis Bickham, VP of Marketing at ShopMonkey, a company that stands out by making software that’s simple, powerful, and actually built around how real shops work. We’re fired up to have Travis on the s…
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Hallelujah, it's SUN DAY: Bill McKibben, Lynn Stoddard and Davida Foy Crabtree
50:59
50:59
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50:59Bill McKibben, author, educator, and tireless advocate for the earth and our environment joins us to discuss his latest initiative: Sun Day - a nationwide tribute to the sun, solar energy, and other renewable energy to take place on the autumnal equinox, September 21. Also joining us for this episode are Third Act Connecticut organizers Davida Foy …
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Can Raise A Hood’s AI Tool Turn Car Owner Anxiety Into Business?
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40:07Today, we’re diving into how AI is changing the way shops connect with customers—before they even walk through the door. Joining us is Michael R. Peterson, founder and CEO of Raise a Hood, who brings a rare mix of Mustang-level engineering chops and Silicon Valley tech know-how to the conversation. Raise a Hood isn’t just another AI tool—it’s built…
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The June episode of our podcast will introduce some of our newest Sustainable CT Fellows: Maya Aviles, Thomas Busemeyer and Anna Hilary. We place highly qualified college students across the state’s Councils of Governments (COGs) to help cities and towns become registered, certified, or recertified with Sustainable CT during the summer. Fellows are…
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Get 10x More Google Reviews Without Emails or Texts
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28:26Today, we’re diving into how a simple tap can turn everyday customer interactions into five-star reviews and real revenue for your shop. Joining us is Dylan Allen, founder and CEO of Cheers, a company redefining how service businesses collect reviews and recognize team performance with an NFC-powered tool that’s as easy to use as it is effective. C…
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Future-Proof Your Shop with I-CAR’s Game-Changing Training Tools
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39:45Today, we're diving into how new training tech like VR and ADAS education can help your shop make more money, avoid liability, and stay ahead of the curve. Joining us are Chrisa Hickey and Mike Mertes from I-CAR, where Chrisa leads industry strategy and Mike drives innovation through cutting-edge training tools that are changing how techs learn in …
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A Conversation with Mallory Howard, the Mark Twain House & Museum
43:59
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43:59Mallory Howard is the Assistant Curator at the Mark Twain House & Museum in Hartford - which just so happens to be where we'll be having our 2025 Spring into Summer Celebration on June 4. Mallory knows more about the Twain House and Sam Clemens' time in Hartford than any one human should legally be allowed to know. Please join our May podcast for a…
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Protect Your Shop: What NASTF Says About Scan Tool Safety
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52:00Today, we're diving into the rising threat of vehicle cybersecurity and why it’s becoming a make-or-break issue for modern auto repair shops. To help us unpack this, we’re joined by Donny Seyfer, Executive Officer at NASTF—the National Automotive Service Task Force—who brings decades of shop experience and a front-row seat to how security, scan too…
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Tekmetric Interviewed: What Makes A Great Shop Management System?
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30:53Today, we’re diving into how modern shop management systems are helping auto repair shops work faster, sell more, and stress less. Joining us is Sunil Patel, the Founder and CEO of Tekmetric—a shop owner turned tech leader who built one of the industry's most powerful tools after getting fed up with outdated software in his own bays. Tekmetric stan…
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The Future of Fixed Ops w/ Dave Foy: What Shop Owners Need to Hear
34:57
34:57
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34:57Today, we’re diving into how smart technology—especially AI—is changing the game in fixed ops and helping shop owners win back their time. Joining us is Dave Foy, founder of Fixed Ops Mastermind, a seasoned industry veteran with over 40 years of dealership and service experience who’s now helping shops across the country simplify their operations a…
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A Conversation with Dave Dickson, Director of UConn CLEAR
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54:43We catch up with David Dickson, Director of the University of Connecticut Center for Land Use Education and Research - a/k/a UConn CLEAR. UConn CLEAR provides indispensable resources to land use decision makers in support of better land use decisions, healthier natural resources, and more resilient communities. Dave also happens to be a member of t…
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I wrote a news letter article a few weeks ago. I compared Tractors and AI and how their evolution are mirroring each other. It explored how the tractor did not put farmers out of jobs and how it will not put fixed ops people out of jobs!By Dave Foy
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AutoLeap Interviewed: One System to Streamline Your Auto Shop
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41:23Today, we're diving into how smart, all-in-one shop management software can help you save time, make more money, and ditch the multiple software headaches that can slow your shop down. Joining us is Amber Wright from AutoLeap, where she leads partnerships and enterprise growth—bringing a rare mix of big-league marketing know-how and real-world shop…
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Unpacking the Future of Automotive Data with Debbie Reynolds, the Data Diva
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42:04Join Joe Toscano, Debbie Reynolds, and Alex Rapp as they delve into the intersection of automotive technology, data privacy, and the future of transportation. This episode uncovers vital insights into the rapid digital transformation within the automotive industry, exploring challenges like consumer trust, data security, and the evolving skill sets…
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The Future of Technology & Automotive Coaching with Maryann Croce
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41:55
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41:55In this episode of the Leadfoot Automotive Podcast, Maryann Croce shares her wealth of experience in transforming single shop ownership through strategic technology integrations and strong leadership principles. Discover how business owners can leverage digital solutions to enhance operational efficiency, improve customer trust, and reclaim their t…
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This week on Fixed Ops Mastermind we are joined by Scott Brown, technician & owner of Connie & Dick’s Auto Service Center, as well as manager of Diagnostic Network! Tune in as he dives into making the most of the collaborative relationship between dealers and independent shops! Where to find Scott Brown: https://www.connieanddicks.com/ https://diag…
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This week on Fixed Ops Mastermind - WE ARE : AI author & Keynote speaker, Sharon Gai, is joining us! Tune in as she gives us a masterclass in ecommerce, and the future of incorporating AI to streamline your business! Where to find Sharon: https://www.sharongai.com/ https://www.linkedin.com/in/sharongai This episode is brought to you by: UVeye: Reyn…
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Automotive Training: Engage, Educate, and Adapt with Justin Allen
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47:12In this episode, join us with industry expert Justin Allen as we delve into the transformative landscape of automotive technology and education. Discover insights on the rising importance of Advanced Driver Assistance Systems (ADAS), the generational shift in technician skill sets, and how embracing modern technology can enhance shop culture and op…
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This week on Fixed Ops Mastermind we are joined by Mike Wiant, Regional Sales Representative of Shelby American and Fox Factory Vehicles! Tune in as he dives into the importance of introducing young minds to the possibilities of a career in the trades! Where to find Mike Wiant: https://www.shelby.com/en-us/ https://vehicles.ridefox.com/ https://www…
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Data Privacy for Cars: Insights from CEO Andrea Amico
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38:14In this episode of the Leadfoot Automotive Podcast, we dive into the transformative realm of automotive data privacy with Andrea Amico, founder and CEO of Privacy for Cars. Discover how innovative tools not only safeguard sensitive customer data but also enhance dealership profitability, driving an ROI of 4 to 10 times the initial investment. As th…
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In Conversation with Danielle Chesebrough, First Selectman of Stonington
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52:16
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52:16Danielle Chesebrough knows a thing or two about responsible investments. She's the First Selectman of Stonington and a member of Sustainable CT's Board of Directors. And before holding these notable positions, Danielle spent eight years as a Senior Analyst of Investor Relations with the United Nations Global Compact. We ask her (among many other in…
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Join Joe Toscano and Alex Rapp as they dive into an insightful conversation with Jon Cabak, co-founder of Detect Auto, a pioneering platform empowering automotive repair shops through innovative technology. Discover how Jon's journey from creating a smart fan led to the development of tools that enhance efficiency, streamline operations, and increa…
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Business Intelligence with Alex Caradonna
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46:30This week on Fixed Ops Mastermind we are joined by Alex Caradonna, account executive at Targit! Tune in as he explores the possibilities of innovating Dealer Management Systems, Customer Relationship Management platforms, and much more with specialized industry solutions! This episode is brought to you by: Targit Reynolds & Reynolds UVeye . . . Fol…
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This week on Fixed Ops Mastermind we are joined by Jeremiah Shaw, Founder & CEO of Grovity Leadership! Tune in as he delves into everything he has learned through professional development in the industry, and gives us a masterclass in how everyone can be better leaders for their team! This episode is brought to you by: Targit UVeye Reynolds & Reyno…
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Is Online Repair Scheduling Right For Your Shop?
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36:20Delve into the next wave of automotive repair with this podcast episode featuring Steven Fafel, co-founder of AutoOps. Join us as we explore how intelligent scheduling software revolutionizes the auto repair booking process, drawing parallels between industries and addressing the unique challenges automotive shops face. Discover essential insights …
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A Leader That Grows Leaders with Jami Alexander
44:31
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44:31This week on Fixed Ops Mastermind - WE ARE : Regional Manager at Meineke, Jami Alexander, is joining us! Tune in as she gives us a masterclass in leadership and industry training, learned through her success in transforming and scaling businesses! This episode is brought to you by: Reynolds & Reynolds Automotive Warranty Network Inc. UVeye . . . Fo…
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Chris Cotton's Insights: Thriving in the Digital Era of Auto Repair
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45:08
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45:08Rev up your automotive knowledge with Chris Cotton! Learn how tech innovations like digital vehicle inspections are reshaping the industry and boosting profits in shops. Discover insights on AI, cloud systems, and new strategies to stay ahead. Check our our newsletter!By Joe Toscano & Alex Rapp
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This week on Fixed Ops Mastermind: Wayne Bridges of Toyota of Puyallup, and Brooklynne Morse of Scott Honda of West Chester, join us to discuss the benefits of mentorship programs within the industry and how to maximize their impact! Where to find Wayne Bridges: https://www.toyotaofpuyallup.com/ https://www.linkedin.com/in/wayne-bridges-auto Where …
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The Hidden Costs of Collision Repair: Why Shops Are Losing Money & How to Fix It
41:24
41:24
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41:24Welcome back to the Leadfoot Automotive Podcast, where we help shop owners and operators leverage technology to earn more and stress less. Today, we’re diving deep into one of the biggest challenges facing collision repair shops—paint and material costs—and how negotiating with insurance companies can feel like an uphill battle. Our guest is Yanni …
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A Conversation with Senator Tony Hwang of Connecticut's 28th Senate District
53:57
53:57
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53:57The Connecticut League of Conservation Voters calls Hwang “the only Republican Senator who has consistently supported major climate legislation, emphasizing practical, nature-based solutions that promote responsible stewardship of the lands, forests, wetlands, and waterways of the state.” We find out why his reputation for common sense, bi-partisan…
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Skilled Trades with Cindy Barlow & Andrew Brown
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57:37This week on Fixed Ops Mastermind: we are joined by Director of Industry Relations at WyoTech, Cindy Barlow - and Co-Found / CEO of Toolfetch, Andrew Brown! Join us as we discuss careers trajectory within the skilled trades, and how we can better attract and retain our new talent! This episode is brought to you by: Petra Automotive Products PartsEd…
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Consulting Success with Don Andres, Owner & President of Auto SCT Consulting & Training
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53:36
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53:36This week on Fixed Ops Mastermind we are joined by Don Andres, Owner & President of Auto SCT Consulting & Training! Tune in as he shares his tips for success in consulting and leadership from a fulfilling career in automotive! Where to find Don Andres: https://www.autosctconsulting.com/ https://www.linkedin.com/in/don-andres-8876448 This episode is…
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Meet the Host: Joe Toscano, Former Googler Turned Family Business Man
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15:30In this episode of the Leadfoot Automotive Podcast, hosts Alex Rapp and Joe Toscano discuss Joe's background in technology and his transition to the automotive industry. Joe shares insights from his experience at Google, his advocacy work, and how he aims to help small and mid-sized automotive businesses adapt to technological changes. The conversa…
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Meet the Host: Alex Rapp, Gearhead Digitizing Automotive Businesses
20:27
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20:27In this episode of the Leadfoot Automotive Podcast, hosts Joe Toscano and Alex Rapp discuss the integration of technology in automotive shops, focusing on Alex's journey from a technology enthusiast to an operations manager at Gateway Auto. They explore the transformation of Gateway from a traditional paper-based operation to a digital powerhouse, …
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Leadfoot Podcast: The Ultimate Guide to Tech for Your Shop
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17:09In this episode of the Leadfoot Automotive Podcast, hosts Joe Toscano and Alex Rapp introduce their mission to help automotive shops leverage technology for improved efficiency and profitability. They discuss their backgrounds, the challenges faced by shop owners in finding reliable tech reviews, and the unique insights they bring from their own ex…
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This week on Fixed Ops Mastermind we are joined by Randy Nowell, Executive Director of Commercial Operations at Czinger Vehicles! Tune in as we explore the ins and outs of high performance hypercars, and the future of the automotive industry! Where to find Randy Nowell: https://www.czinger.com/ https://www.linkedin.com/in/randynowell This episode i…
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Customer Focused Service Drives with Gregory Uland & Jeremy Stephens
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57:31This week on Fixed Ops Mastermind: Gregory Uland of Reynolds and Reynolds , and Jeremy Stephens of Bozard Ford Lincoln, joins us to speak about how we can better orient our service drives to meet the customers' needs, thus further driving success! Where to find Gregory Uland: https://www.reyrey.com/ https://www.linkedin.com/in/greg-uland Where to f…
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Barbie The Welder with guest Barbie Parsons
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49:37This week on Fixed Ops Mastermind WE ARE: Master Craftsman and published fine art sculptor Barbie The Welder joins us to share her journey to success through passion and perseverance! Where to find Barbie The Welder: https://www.barbiethewelder.com/ https://www.linkedin.com/in/theogbarbie . . . Follow Fixed Ops Mastermind: https://www.linkedin.com/…
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The IMPACT Goes to the 25th CT League of Conservation Voters Environmental Summit
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56:48This year marked the 25th Anniversary Annual Environmental Summit. Hosted by the Connecticut League of Conservation Voters, it was a milestone in bringing together advocates, lawmakers, policy experts, and passionate community members to chart the future of Connecticut’s environmental movement. And the IMPACT was there - interviewing, witnessing, a…
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Listen To Your Customer with Tom Kline, Founder of Better Vantage Point
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27:39This week on Fixed Ops Mastermind we are joined by Tom Kline, published author and founder of Better Vantage Point! Tune in as we discuss the impact of listening and empathizing with your customers, in addition to compliance and risk mitigation! Where to find Tom Kline: https://bettervantagepoint.com/ https://www.linkedin.com/in/tompkline This epis…
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A.I., Data, & the Death of SAAS with Todd Smith, CEO of QoreAI
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1:02:36This week on Fixed Ops Mastermind we are joined by Todd Smith, CEO of QoreAI, to speak about how crucial it is for business efficiency to start utilizing A.I for your data as soon as possible! Where to find Todd Smith: https://www.qoreai.com/about-us https://www.linkedin.com/in/toddlearsmith . . . Follow Fixed Ops Mastermind: https://www.linkedin.c…
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This week on Fixed Ops Mastermind, we bring you a special end-of-year special compiling all of our best bits from 2024’s catalog! Join us for our hand-picked highlights as we usher in the new year! . . . Follow Fixed Ops Mastermind: https://www.linkedin.com/company/fixed-ops-mastermind/ https://www.facebook.com/fixedopsmastermind https://www.instag…
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This week on Fixed Ops Mastermind WE ARE: DIY Content Creator Jennifer Cline, and WE ARE host & coaching professional Katie Mares, join us to speak about how important it is for women to push the boundaries of traditionally male-dominated spaces! Where to find Jennifer Cline: https://www.youtube.com/channel/UChC6QjpxVs3IDmDuR9XMb3w https://linktr.e…
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A Conversation with Laura Francis, Interim Director of South Central Regional COG
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52:08Laura Francis, Interim Director of South Central Regional Council of Governments, joins us to discuss the role of COGs in achieving Connecticut's sustainability goals. With 30 years of experience in Durham town government (15 as First Selectman), Laura brings a wealth of knowledge and experience to any table. And that's a good thing, too, because s…
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This week on Fixed Ops Mastermind we are joined by Elizabeth Lotardo - a consultant, training creator, and author of her new book: Leading Yourself. Tune in as we discuss how changing your mindset surrounding your job can transform your life! Where to find Elizabeth Lotardo: https://www.elizabethlotardo.com/ https://www.linkedin.com/in/elizabethlot…
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