We are the COO coaches to help you successfully scale in this new world where efficiency is as important as growth. Remember when valuations were 3-10x ARR and money wasn’t free? We do. Each week we share our experiences and bring in scale up experts and operational leaders to help you navigate both the burning operational issues and the larger existential challenges. Beth Ayers is the former COO of Peak AI, NewVoiceMedia and Codilty and has helped raise over $200m from top funds - Softbank, ...
…
continue reading
Brandon Mensinga Podcasts

1
77. How does AI change the approach to professional development?
33:44
33:44
Play later
Play later
Lists
Like
Liked
33:44In this episode we discuss: How does AI change the approach to professional development? We are joined by Anna Tavis, Clinical Professor and Chair of the Human Capital Management Department at NYU’s School of Professional Studies. Love The Operations Room? Please support us by rating and reviewing it here. We chat about the following with Anna Tavi…
…
continue reading
In this episode we discuss: Authenticity in Leadership. We are joined by Matthew Stone, from ME Consulting and Creating Liberating Working Cultures. Love The Operations Room? Please support us by rating and reviewing it here. We chat about the following with Matthew Stone: What message are you sending when you cancel a one-on-one — and is it the on…
…
continue reading
In this episode we chat about what's going on in our lives, share some life changing news, and announce the new seasoned approach. Going forward, we'll be releasing 10 episodes at a time, starting June 5th 2025. Join our WhatsApp community: https://chat.whatsapp.com/J8w0bDV0pBtHUPzlvmzTgb Stay tuned! This podcast uses the following third-party serv…
…
continue reading
In this episode we discuss: the art and science of 1 to 1 meetings. We are joined by Dr. Steven Rogelberg, CEO, Board Member, Editor, Author, Chief Talent Officer, Director. Love The Operations Room? Please support us by rating and reviewing it here. We chat about the following with Steven Rogelberg: Are your one-on-ones actually driving engagement…
…
continue reading

1
73. Building an AI First Organisation Part 2
55:54
55:54
Play later
Play later
Lists
Like
Liked
55:54In this episode we discuss: Unlocking AI for Non-Technical Leaders. We are joined by Charlie Cowan, Founder of Kowalah and author of "How To Sell Tech" and “The Revenue Operations Playbook”. Love The Operations Room? Please support us by rating and reviewing it here. We chat about the following with Charlie Cowan: Is AI more accessible than we thin…
…
continue reading

1
72. Is the COO the Single Source of Truth?
52:40
52:40
Play later
Play later
Lists
Like
Liked
52:40In this episode we discuss: Is the COO the single source of truth? We are joined by Eric Collins, Investor, Serial Entrepreneur, CEO & Founding Member at Impact X Capital investing in underrepresented entrepreneurs; Author of We Don’t Need Permission (amzn.to/3Qp6G9d); & Host of Channel 4's The Money Maker. Love The Operations Room? Please support …
…
continue reading

1
71. Proactive Mental Health Strategies for Leaders
47:44
47:44
Play later
Play later
Lists
Like
Liked
47:44In this episode we discuss: How to tackle mental health in an organization. We are joined by Chris Hatfield, Mindset & Well-being Coach. Love The Operations Room? Please support us by rating and reviewing it here. We chat about the following with Chris Hatfield: What if naming your anxiety was the first step to taking back control? How can leaders …
…
continue reading
In this episode we discuss: Jumpstarting your workplace culture. We are joined by Eric Stone, International Keynote Speaker | Award Winning Author | Expert in Building High-Performance Cultures | Empowering Leaders to Drive Engagement & Transform Workplaces Love The Operations Room? Please support us by rating and reviewing it here. We chat about t…
…
continue reading
In this episode we discuss: Making AI happen in 2025 for your organization. We are joined by Charlie Cowan, Author of "How To Sell Tech" and “The Revenue Operations Playbook”. Love The Operations Room? Please support us by rating and reviewing it here. We chat about the following with Charlie Cowan: How can professionals stay updated in an era wher…
…
continue reading

1
68. First Team Loyalty: The Key to Executive Success
53:24
53:24
Play later
Play later
Lists
Like
Liked
53:24In this episode we discuss: how to implement the first team concept. We are joined by Cassie Young, General Partner at Primary Venture Partners, and seasoned SaaS CRO/CCO. Love The Operations Room? Please support us by rating and reviewing it here. We chat about the following with Cassie Young: How can leaders ensure that their "first team" priorit…
…
continue reading
In this episode we discuss: What is a COO's strengths and gaps? We are joined by Divinia Knowles, The COO Coach. Love The Operations Room? Please support us by rating and reviewing it here. We chat about the following: How do COOs turn their knowledge gaps into strengths through experience? What can personality tests like the Enneagram teach us abo…
…
continue reading
In this episode we discuss: What is a COO's strengths and gaps? We are joined by Divinia Knowles, The COO Coach. Love The Operations Room? Please support us by rating and reviewing it here. We chat about the following: How do COOs build trust with key decision-makers while staying behind the scenes? What’s the secret to thriving in a role that dema…
…
continue reading
In this episode we discuss: a COO's journey to a Google exit. We are joined by Shane Harris, Former COO @ Cameyo. Love The Operations Room? Please support us by rating and reviewing it here. We chat about the following with Shane Harris: What role does sustainable growth, cash flow positivity, and dynamic budgeting play in a company’s success? How …
…
continue reading

1
64. The Essential Guide to Intellectual Property
44:53
44:53
Play later
Play later
Lists
Like
Liked
44:53In this episode we discuss: Patents and IP strategy for Scaleups. We are joined by Jon Calvert, IP strategy expert. Love The Operations Room? Please support us by rating and reviewing it here. We chat about the following with Jon Calvert: How can startups effectively protect their innovations through intellectual property (IP)? What are the key dif…
…
continue reading
In this episode we discuss: What you need to know about ESOPs. We are joined by John Fraser, Financial Director for PEAK. Love The Operations Room? Please support us by rating and reviewing it here. We chat about the following with John Fraser: How can companies effectively educate employees to ensure the success of their ESOPs? What steps should o…
…
continue reading
In this episode we discuss: How to prepare for an IPO. We are joined by Trecilla Lobo, Chief People Officer, board member, advisor, and mentor to other people leaders. Love The Operations Room? Please support us by rating and reviewing it here. We chat about the following with Trecilla Lobo: How can your organisation prepare early for the IPO journ…
…
continue reading

1
61. How do you create a high performance culture?
43:09
43:09
Play later
Play later
Lists
Like
Liked
43:09In this episode we discuss: How do you actually create a high performance culture? We are joined by Andrew Richardson, Managing Partner at Foundation Partners Love The Operations Room? Please support us by rating and reviewing it here. We chat about the following with Andrew Richardson: What does high performance truly mean in the context of your o…
…
continue reading

1
60. The State of the European Venture Market
40:41
40:41
Play later
Play later
Lists
Like
Liked
40:41In this episode we discuss: The State of the European Venture Market. We are joined by Simon Menashy, Partner at MMC Ventures. Love The Operations Room? Please support us by rating and reviewing it here. We chat about the following with Simon Menashy: The European VC market’s significant changes in the last few years. Sustainable growth prioritised…
…
continue reading

1
59. What should a marketing tech stack look like in 2024?
42:06
42:06
Play later
Play later
Lists
Like
Liked
42:06In this episode we discuss: what should the marketing tech stack look like in 2024. We are joined by Mark Farnell, Head of Marketing Operations at DeepL. Love The Operations Room? Please support us by rating and reviewing it here. We chat about the following with Mark Farnell: How is AI impacting marketing operations? Where to start with building a…
…
continue reading

1
58. Decoding Option Grants: What You Need to Know
44:48
44:48
Play later
Play later
Lists
Like
Liked
44:48In this episode we discuss: Executive compensation and option grants. We are joined by Daniel Harris, Exec Compensation Partner. Love The Operations Room? Please support us by rating and reviewing it here. We chat about the following with Daniel Harris: What to consider when negotiating equity packages. What are the different equity schemes, such a…
…
continue reading
In this episode we discuss: What leadership lessons we can learn from the military. We are joined by Ben Read, Founder & CEO of Redeployable, and Andy Wright, Consultant. We chat about the following with Ben Read and Andy Wright: How can trust and delegation enhance command and control in leadership? What behaviours and actions are essential for bu…
…
continue reading
In this episode we discuss: How to hire for excellence. We are joined by James King, Author of 'Accelerating Excellence'. Love The Operations Room? Please support us by rating and reviewing it here. We chat about the following with James King: How can we align talent identification with individuals' strengths, interests, and values to maximise perf…
…
continue reading

1
55. How do you build trust across an organisation?
49:21
49:21
Play later
Play later
Lists
Like
Liked
49:21In this episode we discuss: How do you build trust across the organisation? We are joined by Nellie Wartoft, CEO, Founder of Tigerhall and Chair of the Executive Council for Leading Change. Love The Operations Room? Please support us by rating and reviewing it here. We chat about the following with Nellie Wartoft: Why trust is a crucial element in …
…
continue reading

1
54. How to successfully scale from 2 million to 2 billion
50:28
50:28
Play later
Play later
Lists
Like
Liked
50:28In this episode we discuss: The Evolution of a COO: From Doing to Coaching. We are joined by Andrew Robb, Marketplace & Technology Executive, Board Member & Investor Love The Operations Room? Please support us by rating and reviewing it here. We chat about the following with Andrew Robb: What does it take to scale a company? How does the role of th…
…
continue reading
In this episode we discuss: What can companies do to become more inclusive, equitable and diverse? We are joined by Audrey ROOFEH, Founder & CEO Mariana Strategies-Tory Burch Foundation Fellow-DEIA lead Love The Operations Room? Please support us by rating and reviewing it here. We chat about the following with Audrey Roofeh: What are the crucial c…
…
continue reading
In this episode we discuss: When it is the right time to quit. We are joined by Eleena Broadfoot, Advisor and Executive Coach. Love The Operations Room? Please support us by rating and reviewing it here. We chat about the following with Eleena Broadfoot: What are the important factors to consider when deciding to leave a job. Adding value to the bu…
…
continue reading
In this episode we discuss: fractional COO, is it worth it? We are joined by Karina Mikhli, Founder, Fractionals United. Love The Operations Room? Please support us by rating and reviewing it here. We chat about the following with Karina Mikhli: What is the role of a fractional COO? How difficult is it to find a role as a fractional COO? What is cr…
…
continue reading
In this episode we discuss: how to be a COO in today's complex world. We are joined by Jennifer Geary, Seasoned C-Suite executive across multiple industries and roles from fractional COO to Managing Director. Author of bestselling books How To Be a COO, CRO, CPO and CSO. Love The Operations Room? Please support us by rating and reviewing it here. W…
…
continue reading

1
49. How To Stop Your Company From Drowning In Information
47:34
47:34
Play later
Play later
Lists
Like
Liked
47:34In this episode we discuss: the challenges of asynchronous communication in a remote-first organisation. We are joined by Jeremy Slater, COO at Bob W. We chat about the following with Jeremy Slater: How to do asynchronous communication well Managing information overload Why you need to invest in robust knowledge management -- hint: impacts customer…
…
continue reading
48. How to present and not suck In this episode we discuss presentation skills and storytelling. We are joined by Jonathan Zatland, Operating Partner at Forme Partners. We chat about the following with Jonathan Zatland: Secrets to crafting narratives that captivate. How authenticity can transform your leadership narratives Why your presentations ar…
…
continue reading

1
47. What are the priorities for COO's in 2024? Part 2
47:17
47:17
Play later
Play later
Lists
Like
Liked
47:17In this episode we discuss: The Future COO in Tech Companies. We are joined by Tony Olvet and Andrea Siviero from IDC. We chat about the following: How do COOs navigate the evolving landscape of digital transformation while ensuring organisational stability? What are the key priorities for COOs in 2024, and how do they drive strategic thinking beyo…
…
continue reading
In this episode we discuss: Board Relationships. We are joined by Helen Hopper and Joy Harcup, authors of book, The Art and Psychology of Board Relationships. We chat about the following: Unravelling Boardroom Dynamics: What's Really at Stake? The Power of Psychological Safety: A Boardroom Imperative? Self-Awareness: The Boardroom Game Changer? Mas…
…
continue reading
In this episode, we discuss performance management and getting the most from your teams. We are joined by Jessica Zwaan, Author of the best-selling book, Built for People, and COO of Talentful. We chat about: Can traditional performance reviews truly capture an employee's value? Are OKRs just a trendy buzzword or a real strategy for driving company…
…
continue reading
In this episode, we discuss usage-based pricing, seat pricing, maximising margin and customer expansion. We are joined by Mark Stiving, Founder of Impact Pricing. We chat about: What exactly is usage-based pricing? How do we correlate pricing metrics with how customers are using the product? What are the criteria and considerations when choosing th…
…
continue reading

1
42. Is it possible to pivot to profitability?
47:38
47:38
Play later
Play later
Lists
Like
Liked
47:38In this episode, we discuss: Is it possible to pivot to profitability? We are joined by Libby Penn, she is the COO of Improbable. We chat about the following: What's the COO's role in the pivot to profitability What are the right bets to make in a business? How should we balance profitability and growth? What is the importance of well-documented da…
…
continue reading
In this episode, we discuss: The life-ruining power of routines. We are joined by Markham Heid, he is a Journalist with TIME and New York Times. We chat about the following: How do we optimise our lives without falling into the trap of routine? Do we need routine and structure to be productive? Are you busy because it’s necessary? What’s the right …
…
continue reading

1
40. Why does community matter for organisations?
33:00
33:00
Play later
Play later
Lists
Like
Liked
33:00In this episode, we discuss: Why does community matter for organisations? We are joined by Jaclyn Pascocello, she is the founder of Fabrik. We chat about the following: What are the trends in people and the connections they are building and want to build? Where should the L&D budget be spent? Is it part of the company's responsibility to help foste…
…
continue reading

1
39. What are the priorities for COO’s in 2024?
44:18
44:18
Play later
Play later
Lists
Like
Liked
44:18In this episode we discuss: What are the priorities for COO’s in 2024? We are joined by Cameron Herold, he is the founder of the COO Alliance and author of the Second in Command. We chat about the following: What are the priorities for COO’s in 2024? How should we think about budgets this year? How is the COO role changing? What are the commonaliti…
…
continue reading
In this unique episode, Bethany Ayers and Brandon Mensinga share their personal stories. This episode is simply titled: Life Lessons. Bethany and Brandon are experienced scale-up COO’s and the co-hosts of the Operations Room. We chat about the following lessons: Know where you want to go Lean into the fear Don’t try to be somebody else Focus on the…
…
continue reading
In this episode we discuss: Which HRIS do I need? We are joined by Matt Bradburn, Founder & CEO of the People Collective. We chat about the following: What are our views on Rippling? Personio? Factorial? BambooHR? HiBob? What is a good vendor choice for a scaling company of a few hundred people that wants something that is very customisable? What i…
…
continue reading

1
36. What does a good COO framework look like?
34:28
34:28
Play later
Play later
Lists
Like
Liked
34:28In this episode we discuss: What does a good COO framework look like? We are joined by Simon Wakeman, former COO of TPXimpact and creator of the B3 Framework. We chat about the following: Are investment bets the responsibility of the COO? What is an operating model? What is minimum viable governance? How much process is too much process? How to bes…
…
continue reading

1
35. Is wellbeing a complete waste of time?
52:36
52:36
Play later
Play later
Lists
Like
Liked
52:36In this episode we discuss: Is wellbeing a complete waste of time? We are joined by Gethin Nadin, cited as one of HR’s Most Influential Thinkers and author of the bestseller “A Work In Progress: Unlocking Wellbeing to Create More Sustainable and Resilient Organisations.” Bethany and I discuss: What is the COO’s role in solving workplace stress? Wha…
…
continue reading

1
34. How do you build an organisation to compete with Google?
43:58
43:58
Play later
Play later
Lists
Like
Liked
43:58In this episode we discuss: How do you build an organisation to compete with Google? We are joined by Omid Ashtari, ex-COO of Streebees and President of Citymapper. We chat about the following with Omid: How do you think about organisational structure? How proactive should you be in anticipating organisational challenges? What is the highest impact…
…
continue reading

1
33. How do you scale from 100 employees to IPO?
46:03
46:03
Play later
Play later
Lists
Like
Liked
46:03In this episode we discuss: How do you scale from 100 employees to IPO? We are joined by Mark Logan, ex-COO of Skyscanner and currently Chief Entrepreneurial Advisor to the Scottish Government We chat about the following with Mark: What are the foundations of scale? How do you prevent command and control from creeping in? What goes wrong with organ…
…
continue reading

1
32. What can VC and PE backed operators learn from each other?
1:00:38
1:00:38
Play later
Play later
Lists
Like
Liked
1:00:38In this episode we discuss: What can VC and PE backed operators learn from each other? We are joined by Sam Smith, the founder & MD of PepTalks, a training provider for private equity backed CEOs and their management teams. We chat about the following with Sam: What are the types of PE companies? How are company valuations determined? How does the …
…
continue reading

1
31. How do you build a business that is smarter than you?
36:53
36:53
Play later
Play later
Lists
Like
Liked
36:53In this episode we answer the question: How do you build a business that is smarter than you? Our guest is Jennifer Sundberg, the co-CEO of Board Intelligence and author of Collective Intelligence. We discuss the following with Jennifer: Why is it so hard to get great conversations in business review meetings? How do you get good at asking the righ…
…
continue reading

1
30. Why is hybrid working an inclusivity issue?
45:31
45:31
Play later
Play later
Lists
Like
Liked
45:31In this episode we unpack the topic of: Why is hybrid working an inclusivity issue?. We talked with Brian Elliott, he is the co-founder of Future Forum, author of the bestseller How the Future Works: Leading Flexible Teams to do the Best Work of Their Lives We then discuss the following with Brian: What does the data say on return to work and the p…
…
continue reading

1
29. What is it like being COO of a private equity backed business?
52:28
52:28
Play later
Play later
Lists
Like
Liked
52:28In this episode we unpack the topic of: What is it like being COO of a private equity backed business? We are joined by Pete Harris, COO of Pipedrive. Bethany and I discuss: When are we at our best? Our worst? What are we passionate about in a business context? What is our why? We then discuss the following with Pete: Why the title COO versus CRO o…
…
continue reading
In this episode we unpack the topic of: Do product leaders make good COO's? with Martyn Fagg, COO of Tillo and Matt Jones COO at ex-COO at ParentPay. Bethany and I discuss the following: What does a good product leader look like? What does a good product manager look like? We then discuss the following with Martyn and Matt: How did the transition t…
…
continue reading
In this episode we unpack the topic of: How do you tame a visionary CEO? with Rob Liddiard, B2B SaaS Founder (acquired 2022); Reformed Lawyer. Bethany and I discuss the following: Forecasting in 2024 Simplifying performance management Surfacing issues in leadership Documenting the processes of the company We then discuss the following with Rob: Is …
…
continue reading