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Leading for Business Excellence

PMI - Process Management International

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PMI’s podcast, Leading for Business Excellence, brings you inspiring stories from leaders who share their experiences gained around the globe and across a multitude of sectors. Hear how Business Excellence is a key part of being a great leader, and how it has enabled our guests to achieve outstanding results. Find out more about Business Excellence and how to transform your organisation at pmi.co.uk
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Curiosity separates good leaders from great ones. Are you asking the questions to truly understand how work gets done across your organisation? Sue Thexton, Group Leader at Harris Computer is a seasoned business leader with decades of experience guiding teams and organisations across the UK, Europe, and beyond. Sharing her insights on the power of …
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Richard Best, Director of Improvement at University Hospitals Plymouth NHS Trust, shares how standardising work across 42 admin teams unlocked not only financial savings but also happier teams, reduced …
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. This minisode features Hayley Glasby-Ringham, Associate Partner at KPMG, as she shares how her organisation navigated a “Transformation with a capital T" - a full-scale, end-to-end change across processes, systems, and c…
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What happens when Continuous Improvement is led from the frontline, not just the boardroom? In this episode, Alex Donaldson and Ben McCready, Process Improvement Managers from Scottish and Southern Electricity Networks (SSEN) share how their BQF award-winning ‘Perform’ programme is equipping managers to lead change in one of the world’s fastest gro…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Richard Best, Director of Improvement at University Hospitals Plymouth NHS Trust, shares how his teams use improvement huddle boards to build skills, share learning, and boost coaching confidence - prov…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Anu Kalia shares how Continuous Improvement has become part of the fabric at Tesco. From onboarding new colleagues to embedding CI in transitions and day-to-day operations, he explains how a culture of …
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, experienced board director Helen Mahy shares practical advice on what non-executive directors focus on to understand an organisation’s health. From financial control to executive quality and early signa…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Tony Tielen, former Group Director of Operational Excellence at Smiths Group plc, shares how data-driven decisions, talent incubation, and inclusive behaviours are helping shape a more balanced future. …
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What does it take to embed improvement into the fabric of a global organisation? Anu Kalia, Global Process Excellence Lead at Tesco, shares how a long-term commitment to Continuous Improvement is delivering impact at scale, earning them the 2025 BQF Award for Excellence in CI Culture (Service). From onboarding and talent attraction to leadership be…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, PMI’s Rich Seddon challenges traditional thinking on productivity, arguing that old models no longer serve today’s societies. From economic systems to resource scarcity, he explores the critical role of…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, experienced board director Helen Mahy shares a candid take on what’s really changing in boardrooms, from true diversity of thought to the powerful role of the chair. Plus, why being the “best fit” isn’t…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Jason Hill, founder of Hill Helicopters, shares why product innovation should start with a deep understanding of customer need, not just a good idea. Hear how decades of listening, refining, and real-wo…
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Are you ready to navigate the changing landscape of transformation where AI is more than a buzzword? Hayley Glasby-Ringham, Associate Partner at KPMG, shares practical insights from the frontline of large-scale change. Hayley explains how AI is reshaping the way organisations approach transformation, and why technology alone won’t deliver success. …
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Steve Vaid, CEO of Money Advice Trust, shares insights from his first 90 days in leadership. From meeting every employee to fostering a culture of problem-solving, Steve discusses how listening, data, a…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, PMI’s Managing Partners challenge us to think beyond quick wins, explaining why true sustainability relies on systems thinking, thoughtful design, and equipping people with the skills to evaluate impact…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this episode, former Global Head of Process Experience at Tesco, Laura McLaren shares why successful change is about understanding people as much as it is about managing projects. From Oyster cards to neuroscience, sh…
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Featuring Richard Best Director of Improvement, University Hospitals Plymouth NHS Trust & Deputy Director of Quality Improvement for Specialised Commissioning, NHS England What’s getting in the way of real, lasting improvement in your organisation? Is it time? Buy-in? Or just too much variation in how your teams are led? From streamlining thousands…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this episode, Neurodiversity Trainer and Consultant Rosie Brighty shares practical advice on how standardised processes can be made more inclusive for neurodivergent team members. From visual cues to logical file stru…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast. In this minisode, Jason Hill, Chairman and Chief Engineer at Hill Helicopters, discusses the art of designing processes that evolve with a business. From manufacturing every component in-house to managing data and workflows, Ja…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast. In this minisode, PMI's Susannah Clarke, Kate Smith and Rich Seddon explore the risks of digital transformation without a clear purpose. Are businesses falling into the trap of letting technology drive the process, rather than …
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Is your transformation strategy energising your people, or exhausting them? Transformation expert and BQF Non-Executive Director Laila Iftikhar-Ali shares practical insights for leaders looking to drive meaningful change without leaving their teams behind. Drawing on years of cross-sector experience, Laila explores how to build psychological safety…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast. In this minisode, Helen Mahy, Chair of the NextEnergy Solar Fund and Non-Executive Director at SSE plc and Gowling WLG, shares why modern boards must go beyond the boardroom. How do great leaders balance strategic oversight wit…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast. In this minisode, Jamie Bowen, Head of ESG and Improvement at Chevron Group, shares insights into overcoming challenges when scaling business improvement across a growing organisation. How do you sustain Continuous Improvement …
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast. In this minisode, Jason Hill, Chairman and Chief Engineer at Hill Helicopters, discusses the critical role of leadership in driving innovation and business growth. What does it take to keep your team on track while scaling your…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast. In this minisode, join Laura McLaren, Global Head of Process Excellence at Tesco, and PMI’s Susannah Clarke as they discuss the benefits of gamification. How can you bring your improvement initiatives to life in a way that enga…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast. Join Jamie Bowen, Head of ESG and Improvement at Chevron Group and PMI’s Susannah Clarke as they discuss the importance of empowering others to make decisions and take ownership. What steps can you take today to foster a cultur…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast. In this minisode, Emma Howard Boyd CBE, speaks with PMI’s Susannah Clarke about the impact of gender diversity on organisational performance. How does gender diversity enhance decision-making and innovation within your organisa…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast. In this minisode, join Steve Vaid, CEO of Money Advice Trust, and PMI’s Susannah Clarke as they explore the power of small, iterative improvements. How can testing on a small scale drive big impact, both for customers and teams…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast. In this thought-provoking minisode, PMI’s Susannah Clarke and Karen Leftley discuss a crucial yet often overlooked element of professional growth: the power of a strong, supportive network. How are you investing in your network…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast. In this minisode, join PMI’s Susannah Clarke in conversation with Ali Bolton about how apprenticeships have evolved beyond traditional school-leaver programmes to support professionals at all stages of their careers. Ali shares…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast. In this minisode, join Laura McLaren, Global Head of Process Excellence at Tesco, as she shares why diversity is a key strength in her global teams. Laura discusses the value of in-country leads, the power of human connections,…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. Join PMI’s Susannah Clarke in the studio with Jamie Bowen, the visionary Head of ESG and Improvement at Chevron Group, as he challenges the conventional view of ESG practices as mere compliance and data reporting, advoca…
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Are you truly leading your teams or just keeping things moving? Rethink how you lead, improve, and align your teams for success with our latest episode of Leading for Business Excellence. Ron Darnell, Senior Quality Manager at Siemens Energy Wind Power, invites us into his leadership journey, sharing the highs and the missteps that have shaped his …
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. This minisode features Steve Vaid as he reflects on his journey of leading a cultural transformation from the charity sector to financial services. Discover how a relentless focus on the customer, from Net Promoter Score…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. This episode features Paul Hayward from CooperVision as he shares how listening and engaging with team members at all levels has fostered a culture of curiosity to drive meaningful process improvement across his organisa…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we revisit our interview with Tom Greenwood, Group CEO at Helios Towers, as he discusses how the company is driving local community impact through education, digital inclusion, and initiatives to promot…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we revisit an early interview with David Callaghan, former Senior Vice President of Oracle EMEA and President of the British Quality Foundation until 2019. David shares how businesses can use their uniq…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Tony Tielen, Group Excellence Director at BQF award winning Smiths Group PLC shares why effective change management and stakeholder engagement are key to driving sustained improvements. He highlights ho…
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To celebrate 40 years of PMI transforming goals into results, this episode of Leading for Business Excellence focuses on the key challenges our leadership team see: maximising inputs, fuelling growth and balancing value. Host Susannah Clarke is joined by Rich Seddon, Kate Smith, and Rebecca Seddon to have a frank and open discussion about the chall…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Rosie Brighty, Neurodiversity Trainer and Consultant at Divergent Consulting, as she shares how balancing structure with flexibility can make your processes more inclusive, and more effe…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Tony Tielen, Group Excellence Director at BQF award winning Smiths Group PLC shares how fostering a safe, inclusive environment is essential to driving quality and empowering teams to embrace Continuous…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Paul Hayward from CooperVision shares insights on workplace challenges and how a hands-on Lean training program empowered leaders to guide their teams in quality-driven, data-informed decision-making, c…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, BQF President Karen Leftley shares her observations on how organisations are navigating the journey to quality excellence. She explains why there’s no one-size-fits-all approach and underscores the powe…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Vince Desmond, CEO of the Chartered Quality Institute as he explores the evolving role of quality professionals from reactive quality management to proactive enablement. Listen to the fu…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. Our guest Paul Hayward at CooperVision, joined us shortly after having led his team to success at the BQF UK Excellence Awards, where they took home the prestigious Excellence in Continuous Improvement Culture award. Joi…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we are joined by Linda Linteau, Head of Global Continuous Improvement for SGRE Service, the global market leader in offshore wind power. Linda discusses how combining Lean Six Sigma and Agile methodolog…
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Balancing support with effective challenge; creating an inclusive environment where all board members feel seen; enabling the diversity of the thinking the business needs to lead with agility. Which would you prioritise as a Non-Executive Director (NED)? Join us for an enlightening conversation with Helen Mahy CBE, Chair of the NextEnergy Solar Fun…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Rosie Brighty, Neurodiversity Trainer and Consultant at Divergent Consulting, as she shares a personal challenge from her journey with dyslexia and dyspraxia. Her story underscores the v…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Vince Desmond, CEO of the Chartered Quality Institute as he explains the leadership challenges faced in not-for-profit organisation, emphasising the crucial role of a supportive communit…
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Have you ever paused to consider how well you're truly listening? In his first 90 days as CEO at Money Advice Trust, Steve Vaid prioritised understanding employee experiences and customer feedback. By identifying key themes and strategic priorities, he’s set the organisation on a path to success through business excellence. A customer-centric focus…
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