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How exactly do high-performing talent, HR, and recruiting teams operate on a day-to-day basis? We find out through conversations with talent leaders at some of the world's most influential businesses.
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UniFirst is a North American leader in the supply and servicing of uniform and workwear programs, facility service products, as well as first aid and safety supplies and services. With more than 270 service locations, over 300,000 customer locations, and 16,000-plus employee Team Partners, the company outfits more than 2 million workers every day. …
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At Trane Technologies, finding skilled HVAC and refrigeration technicians is an ongoing challenge. Instead of waiting for talent to appear, the company decided to create it. In this episode, Courtney Abramo, Director of Talent Acquisition for the Americas at Trane Technologies, explains how her team built a four-year technician apprenticeship progr…
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Raman Malhotra leads talent acquisition and HR at Leidos, one of the largest technology and defense companies in the United States, but her journey started behind a computer as a programmer. Now, she’s bringing that same analytical mindset to one of the hardest problems in business: attracting and retaining top talent. In this conversation, Raman o…
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Caliber is one of the nation’s largest providers of automotive repair, with nearly 2,000 locations across the country. Its mission is simple but powerful: restoring the rhythm of life. That focus doesn’t just apply to customers; it also guides how Caliber hires and develops its people. Leading that charge is Jim D’Amico, Vice President of Talent Ac…
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WVU Medicine is the largest health system and private employer in West Virginia. Over the past decade, it has grown from 6 hospitals to 25 and now employs more than 35,000 people. As the state’s leading provider of advanced care from cancer to neurology to pediatrics, WVU Medicine has had to rethink how it attracts, develops, and retains talent. Le…
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At Providence Health & Services, retention isn’t just about keeping people happy. It’s a science. With more than 120,000 caregivers across 50 hospitals and 1,000 clinics, Greg Till, Chief People Officer at Providence, has built one of the most data-driven and mission-centered workforce strategies in healthcare. In this episode, Greg explains: The f…
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Jennifer Christie has built a career at the intersection of leadership, service, and transformation. From her time running presidential personnel in the White House to senior posts at American Express and Twitter, she’s now Chief People Officer at Docusign. In this episode, Jennifer explains: Why government and corporate leadership share more in co…
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Ana Moran’s story is proof that leadership can start anywhere. After immigrating from Colombia as a child, she began her career on the frontlines as a call center agent. Today, she is Chief People Officer for the U.S. Market at Foundever, leading a workforce of more than 150,000 employees. In this episode, Ana shares how her immigrant experience an…
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At Salesforce, technology and humanity are designed to evolve together. AI isn’t seen as a threat but as a tool that frees employees to focus on empathy, creativity, and leadership. In this episode, Molly Ford, VP of Talent Connection and Engagement, shares how Salesforce integrates core values like equality and volunteerism into every business pla…
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At Concentrix, a global leader in customer experience solutions, talent acquisition is closely integrated with business operations rather than functioning as a standalone department. In this episode, Jillene Jensen, Senior Director of Talent Acquisition, shares how her operations background led to a new kind of talent acquisition strategy: prioriti…
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At Marsden Services, a national provider of cleaning, security, and maintenance services, talent acquisition starts with clear and honest role-selling. In this episode, Vice President of Talent Acquisition Ashley Lynch shares how visiting worksites, understanding the day-to-day realities of each role, and setting clear expectations have helped her …
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At Legacy Health, talent acquisition is shaped by data, experimentation, and a deep understanding of people. In this episode, Travis Trautman, Director of Sourcing and Talent Acquisition, shares how his team uses mini-experiments to improve hiring speed, candidate fit, and decision-making across a highly regulated healthcare environment. With a car…
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Johnson Controls is known for making buildings smarter, safer, and more sustainable. But inside the company, there’s a different kind of transformation happening—in how they attract, hire, and prepare talent for the future of work. In this episode of Talent All-Stars, Mike Aronson— Senior Director of Global Talent Acquisition Operations—shares how …
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Ace Hardware’s hiring strategy is grounded in one core principle: a consistent, transparent experience for every candidate—regardless of outcome. In this episode, Stef Nikitas, Director of Talent Acquisition at Ace Hardware, outlines how her team developed “The Ace Way of Hiring”—a structured, brand-aligned approach that sets clear expectations for…
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Verizon is one of the biggest brands on the planet—but behind the scenes, it’s the people who keep it moving. In this episode, Steve West—VP and HR Business Partner for Consumer Sales—reflects on his own journey from recruiter to executive and shares his approach to building teams, developing talent, and leading with trust. Steve also shares: How V…
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At Delaware North, recruiting 20,000 employees annually across 200+ unique locations requires more than operational scale—it demands strategic clarity, brand cohesion, and relentless focus on candidate experience. In this episode of Talent All-Stars, Amy Duncan-Menendez, Vice President of Talent Acquisition and Global Innovation Center, and Laura M…
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When you're hiring cleaners, commercial real estate brokers, and everyone in between—in dozens of countries—your recruiting strategy has to be both scalable and local. Danielle Kensinger, VP of Global Talent Acquisition at Cushman & Wakefield, shares how her team customizes talent acquisition strategies by region, role, and urgency—without losing s…
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What happens when you drop a former agency recruiter into a hypergrowth environment with no budget, no ATS—and 15,000 hires to make? Joe Leno, Senior Director of Recruiting at Leaf Home, shares the inside story of how he scaled a grassroots recruiting operation into a full-fledged TA engine that powers one of the largest home improvement companies …
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How do you recruit top-tier dentists and hygienists for 1700+ practices—when demand far outweighs supply? Tyler Micenheimer, SVP of Talent Acquisition & Workforce Planning at Heartland Dental, breaks down how his team tackles competitive hiring—matching top talent to the practices where they’ll thrive. Tyler shares: Why Heartland built its own scho…
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What if your talent team was the key to unlocking tens of millions in revenue? At Lockheed Martin, that’s not a hypothetical. John Heyliger, VP of Talent Acquisition & Workforce Transformation, shares how his team recruits high-stakes technical talent at scale—while avoiding costly hiring mistakes and proving their value in terms business leaders a…
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How is IKEA keeping voluntary turnover under 23%—in an industry where 40-60% is the norm? In this episode, Neena Potenza, Chief People Officer at IKEA US, reveals the values-first approach that drives co-worker loyalty, leadership development, and cultural consistency across thousands of frontline and corporate team members. Neena shares: How IKEA …
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Southwest Airlines has a team of 200 people whose sole responsibility is to source the company’s “secret sauce”: its people. That team’s leader? Greg Muccio, who started his career as a struggling salesman—before pivoting to agency recruiting and eventually joining Southwest in 2001. It took him seven tries to land his first leadership role, but th…
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Most HR leaders want a seat at the table. But what does it take to get there? As the Chief People Officer at Skillsoft—and a former consultant for brands like Comcast, Johnson & Johnson, and Coca-Cola—Ciara Harrington believes the best CPOs think like business executives first, and HR leaders second. In this episode, she explains what true transfor…
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What happens when your frontline workforce spans 20,000 locations—and your clients control the environment? Raúl Valentín, EVP & CHRO of ABM Industries – one of the world’s largest providers of facility, engineering, and infrastructure solutions – explains how he keeps people-first leadership at the heart of a massive, distributed workforce. From l…
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Most CEOs say people are their most important asset. Marcus Lemonis lives it. The Camping World CEO, Beyond Executive Chairman, and host of “The Fixer” on Fox shares why HR and Talent Acquisition leaders play such critical decision-making roles at his companies – and what up-and-coming HR and TA pros must do to earn their CEO’s trust. He also opens…
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Have you ever seen a leader enthusiastically roll out a “best practice”–without asking whether those practices actually fit the organization? In this episode of Talent All-Stars, Beverly Propst, SVP - Human Resources at Fortune 500 electrical and tech distributor Graybar, shares why even the most widely accepted strategies can fail if they don’t al…
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What does it take to build a high-performing organization that lives its values—not just plasters them on a poster? Brian Riley, VP of Global Talent Acquisition and HR Shared Services at Riot Games, shares how the gaming company refreshes, embeds, and operationalizes its values across the entire hiring lifecycle. From behavioral interview kits to i…
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What does it look like to evolve your talent strategy while sitting at the center of the AI revolution? Just ask Sarah Tilley. As SVP of Global Talent Management and Acquisition at ServiceNow, Sarah oversees a large-scale but agile operation that processed 1.7 million applications last year alone. In this episode, she shares how her team uses AI no…
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What if the best way to lead isn’t by having all the answers—but by asking better questions? Brian Glaser, Google’s Vice President and Chief Talent and Learning Officer, shares a leadership philosophy grounded in humility, agility, and experimentation. From his early days at JetBlue Airways to shaping Google’s leadership school, Brian explains how …
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Jason Pistulka didn’t wait for permission—he just started solving the real problem. As AVP of Talent Acquisition at HCA Healthcare, Jason helped scale a recruiting organization that hired hundreds of people per day and turned a fragmented HR operation into a well-oiled, data-driven machine. In this episode, Jason talks about the bold moves he made …
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"Aggressive listening." "Favorite self." "Bionic leadership." Claire Macintyre, SVP & Chief People Officer at Sam’s Club, uses several memorable metaphors in this fascinating conversation about technology, culture, and leading people through rapid (and sometimes scary) change. ​​She shares why the best HR leaders are equal parts manager and mentor—…
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The best talent acquisition leaders don’t just get great people in the door—they motivate them to “think like owners”. That’s been the mantra for Claire Berkley during her time as Head of Talent Acquisition at Poshmark–a leading fashion resale marketplace that’s navigated an IPO, acquisition, and major market shifts. In this episode, Claire shares …
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What if you could spot team members getting ready to leave—before they even say a word? At Amdocs, Employment Practice Lead Victoria Myers built exactly that: an early warning system that flags flight risks—driving a 45% internal mobility rate and making internal hiring faster and smarter. In this episode, Victoria shares how she made it happen, pl…
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Great leaders don’t just walk in and start making changes—they listen, learn, and then lead. Jason Desentz, Chief Human Resources Officer at Toshiba America, has built a career on this principle. From consulting to leading HR at major corporations, he has mastered the balance between business impact and cultural legacy. In this episode, Jason share…
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What’s Vanguard’s secret talent acquisition superpower? Turning their mission into an irresistible recruiting pitch. Tiffany Haley, Head of Global Talent Acquisition at Vanguard, shares why the best recruiters are those who genuinely believe in what they're selling. In this episode, Tiffany explains how she coaches her team to leverage empathy, pas…
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When scaling a global tech giant like Intel, talent isn't just important—it's mission critical. Cindi Harper, VP of Human Resources, Talent Planning, and Acquisition at Intel, learned this firsthand when a plant manager gave her a career-defining wake-up call: Without the right people in place, he warned her… the entire operation grinds to a halt. …
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Can you break traditional management structures and still drive exceptional results? Steve O'Brien, SVP of People Solutions at Syneos Health, proves it's possible with his innovative "decoder ring" approach to talent leadership—managing 25 direct reports without a single scheduled one-on-one meeting. In this episode, Steve explains how he balances …
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Today’s Talent All-Star was recently on the other side of the talent acquisition table, and he came away from that experience with some shocking insights. Jay Olson, Director of Global Talent Acquisition at Medtronic, had spent years perfecting the art of hiring. But recently, his time as a candidate gave him an entirely new perspective. Which led …
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Ready for the remarkable story of a talent all-star who rose from cleaner to C-level leader… in the very same office? Bettina Deynes, Global CHRO at Carnival Corporation, leads a 160,000-person team in one of the world’s most dynamic industries. In this episode, she shares her incredible journey from janitor to HR executive, the importance of self-…
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Want to build a world-class team? Start by thinking like a business leader. Melanie Steinbach has led talent teams for several major brands—McDonald’s, Cameo, and now MasterClass—and she knows that talent strategy goes well beyond the common perception of HR. In this episode, Melanie shares how she aligns hiring decisions with business growth, the …
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How do you turn a retention crisis into a talent acquisition triumph? Scott Sell, Mercy’s Chief Talent Acquisition Officer, unpacks the strategies that helped this Midwest healthcare leader slash turnover and attract mission-aligned talent. Discover why Mercy prioritizes candidate experience as fiercely as patient care—and how their bold shift from…
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Recruiting in healthcare is extremely competitive – but with the right strategy, it’s possible to stand out from the crowd. In this episode, Yvette Hansen, Director of Talent Acquisition at Baylor Scott & White Health, shares how her team bought back 10,000 hours by automating key steps, allowing recruiters to focus on sourcing top talent. Yvette a…
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What happens when your strategic plan meets an unpredictable reality? Rose Sheehan, Chief People Officer at Hartford HealthCare, knows all about pivoting under pressure. From leading her team through COVID-19 to addressing the Great Resignation, Rose has built a dynamic HR function focused on agility, innovation, and purpose. In this episode, Rose …
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When Jacquie Liddell stepped into her new role as VP of Talent Acquisition at Mass General Brigham, she had no idea her first day would coincide with the start of Massachusetts' COVID-19 lockdown. Instead of a typical onboarding experience, she was thrust into the heart of a healthcare crisis – and forced to quickly staff a field hospital, hire nur…
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COVID-19 completely rewrote the recruiting rules – especially in the restaurant and retail sectors. So how can hospitality companies adapt and thrive, post-pandemic? Today, you’ll learn the playbook used by Marci Sigmund, VP of Talent Acquisition at Cracker Barrel, whose team hires up to 100,000 team members per year. Marci shares: How she’s combat…
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What are the keys to attracting and retaining top-notch talent in a highly competitive, demanding industry? We put that question to Lashonda Bighaus, VP of Talent Acquisition at AccentCare – a leading provider of hospice, personal, and home care with 30,000 employees nationwide. In this episode, Lashonda shares her journey from staffing agency recr…
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What key themes emerge when you talk to some of the best and brightest talent leaders working today? Join host Dave Travers as he highlights our guests’ most valuable insights in this special “Best Of” episode. Featuring clips from top talent leaders at companies like eBay, FedEx, and Nike, Dave distills four key lessons to elevate your talent stra…
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How do you create a talent culture that scales with your business growth? Katie Czerepak, Head of Talent for Bain Capital’s Tech Opportunities Team, shares insights from her experience helping dozens of fast-growing teams source and develop talent. You’ll learn how she came to embrace a career in HR after initially resisting it, how she approaches …
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How do you build a meaningful career in talent acquisition? For Paula Radloff, former VP of Talent Acquisition at Nike and Starbucks, it’s all about picking your spots and making bold moves. In this episode, Paula reveals the career-defining lessons she’s learned while leading talent teams at some of the world’s most iconic brands. Paula also share…
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