Best Writing Technical Communication Technical Writing Podcasts (2025)

1
The Fundamentals of Structuring a Multi-Step Prompt #S7E2 6:39

11h ago6:39

6:39

Welcome to ChatGPT Masterclass AI Skills for Business Success. This is Season 7, Episode 2 – The Fundamentals of Structuring a Multi-Step Prompt. In the previous episode, we introduced prompt chaining—a powerful way to guide GPT through structured, multi-step workflows. Now, we’ll go deeper into how to design effective multi-step prompts that impro…

1
Episode 458: Infinite tech debt hack and figuring out what is going on 34:00

21h ago34:00

34:00

In this episode, Dave and Jamison answer these questions: Nearly every time certain developers on the team want to address technical debt, they end up just adding more technical debt. Of course, after one round of addressing technical debt, the developers in question believe that yet another round of redesigning and refactoring is in order. This st…

1
Introduction to Prompt Chaining: What It Is and Why It Matters #S7E1 5:55

1d ago5:55

5:55

Welcome to ChatGPT Masterclass AI Skills for Business Success. This is Season 7, Episode 1 – Introduction to Prompt Chaining: What It Is and Why It Matters. In this season, we are diving deep into advanced prompt chaining—a powerful technique to make GPT interactions more structured, context-aware, and efficient. Instead of single prompts that gene…

1
Advanced Prompt Chaining – Using GPT for Multi-Step Workflows (Season 7 Introduction) #S7E0 3:13

2d ago3:13

3:13

Welcome to Season 7 of the ChatGPT Masterclass: AI Skills for Business Success. This season is all about advanced prompt chaining—a technique that lets you guide ChatGPT through multi-step workflows for more complex, structured, and context-aware responses. If you’ve ever wanted AI to think more like a human, remember previous interactions, or gene…

1
Training GPT with Company-Specific Knowledge #S6E10 6:16

4d ago6:16

6:16

In the last episode, we covered how to use GPT for real-time decision support, helping businesses analyze options and make informed choices. Now, we’ll focus on how to train GPT with company-specific knowledge to make it a true expert in your business. By the end of this episode, you will know: How to provide GPT with company-specific data. How to …

1
Using GPT for Real-Time Decision Support #S6E9 6:15

5d ago6:15

6:15

In the last episode, we explored how to customize GPT’s personality and brand voice to ensure consistent communication. Now, we’ll focus on how to use GPT for decision-making support, helping you analyze options and make informed business choices. By the end of this episode, you will know: How GPT can assist in real-time decision-making. How to str…

1
Customizing GPT’s Personality and Brand Voice #S6E8 5:56

6d ago5:56

5:56

In the last episode, we explored how to automate business workflows using GPT. Now, we’ll focus on how to make your GPT sound like your brand, ensuring consistency across all communications. By the end of this episode, you will know: How to define your brand’s tone and style for GPT. How to adjust GPT’s personality to fit your business needs. How t…

1
Automating Business Workflows with Custom GPTs #S6E7 6:24

7d ago6:24

6:24

In the last episode, we covered advanced prompt engineering techniques to refine your GPT’s responses. Now, we’re focusing on how to use custom GPTs to automate business workflows, saving you time and streamlining repetitive tasks. By the end of this episode, you will know: How to identify tasks that can be automated with GPT. How to integrate your…

1
Episode 457: How do I get off the on-call rotation and "big tech" == "big leagues"? 27:25

8d ago27:25

27:25

In this episode, Dave and Jamison answer these questions: I am a senior software engineer in a big tech/faang company and this week is my first ever on call rotation. My team is doing a lot of CI work, monitoring pipelines and support queues during on call. It is probably not as much of a hassle as on call for product teams, but for me personally o…

1
Advanced Prompt Engineering for Custom GPTs #S6E6 6:26

8d ago6:26

6:26

In the last episode, we covered how to fine-tune responses and improve output quality. Now, we’ll go even deeper by learning how to craft highly effective prompts to get the best possible responses from your custom GPT. By the end of this episode, you will know: How to structure prompts to get precise answers. How to use role-based prompting for be…

1
Fine-Tuning Responses: How to Improve Output Quality #S6E5 6:55

9d ago6:55

6:55

In the last episode, we covered how to add background knowledge to your custom GPT to make it more informed. Now, we focus on how to refine and fine-tune responses to make them more accurate, relevant, and useful. By the end of this episode, you will know: How to refine instructions for better accuracy. How to adjust response style and formatting f…

1
Adding Background Knowledge: How to Make GPT More Informed #S6E4 6:09

10d ago6:09

6:09

So far, we’ve covered how to create a custom GPT and refine its instructions. Now, it’s time to take it a step further by giving your GPT access to important background knowledge. By the end of this episode, you will know: What background knowledge is and why it matters for custom GPTs. How to upload and integrate files into your GPT. How to ensure…

1
Understanding Custom Instructions: How to Shape GPT’s Behavior #S6E3 6:32

11d ago6:32

6:32

In the last episode, we went through how to create your own custom GPT. Now, it’s time to refine its behavior to ensure it responds exactly how you want. By the end of this episode, you will know: How to write clear and effective instructions for your GPT. How to control its tone, depth, and style of responses. How to refine and test your instructi…

1
The craft of technical writing with Marcia Riefer Johnston 52:59

12d ago52:59

52:59

📣 Special announcement: The Not-Boring Tech Writer team (Kate and Chad) will be at Write the Docs Portland in May. Thanks to KnowledgeOwl's sponsorship, they’ll be wearing KnowledgeOwl and The Not-Boring Tech Writer t-shirts and giving out The Not-Boring Tech Writer stickers. If you're attending WTD Portland this year, please say hi to Kate and Cha…

1
Getting Started: How to Create a Custom GPT #S6E2 6:04

12d ago6:04

6:04

In the last episode, we covered what a custom GPT is and why businesses should use it. Now, it's time to move from theory to action. Today, we’ll go through the step-by-step process of creating your own custom GPT. By the end of this episode, you will know: How to access the custom GPT creation interface. How to define the purpose of your GPT. How …

1
Tech Writing in the AI Era — A Deep Dive with Josh Bean from Amazon 17:10

13d ago17:10

17:10

Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360.…

1
What is a Custom GPT and Why Should You Use It? #S6E1 5:31

13d ago5:31

5:31

So far, we’ve covered how to use ChatGPT for different business applications. But now, we’re taking it to the next level. This season is all about Custom GPTs—AI assistants you can tailor for your specific needs. If you’ve ever felt that ChatGPT is helpful but not quite specialized enough for your business, then custom GPTs are the solution. By the…

1
Notes and discussion for Jonathan Warner's <i>More Than Words: How to Think About Writing in the Age of AI</i> 59:40

14d ago59:40

59:40

This post has notes and questions for discussion for More Than Words: How to Think About Writing in the Age of AI, published in February 2025 by Jonathan Warner. Warner's book, which explores what we lose when we outsource writing to AI, is the first book in the AI Book Club: A Human in the Loop.By Tom Johnson

1
Freelancers: Creating Portfolios and Marketing Materials with ChatGPT #S5E10 6:30

14d ago6:30

6:30

Freelancers need to market themselves effectively to attract new clients. A well-crafted portfolio, strong outreach messages, and engaging marketing content can make a huge difference in standing out from the competition. However, writing these materials from scratch takes time and effort. Today, I will show you how to use ChatGPT to build a compel…

1
Dr. Sarah Gunning on the Learning Curve for Nonprofit Proposal Writers 12:59

15d ago12:59

12:59

Dr. Sarah Gunning of Towson University joins the podcast to discuss her recent article "How Do Nonprofit Proposal Writers Learn Their Jobs? Results of a Nationwide Survey and Interviews." Visit https://tenminutetechcomm.com/ for a transcript of the episode. Email [email protected] for more information on the show!…

1
Episode 456: Will I look bad on the job market if I'm a crypto developer and struggling to go from management back to dev work 31:39

15d ago31:39

31:39

In this episode, Dave and Jamison answer these questions: Hey, I am a web developer getting bored of the regular development work. I am interested in finance and the monetary system and due to the overlap of finance and engineering I feel down the Bitcoin rabbit hole and even spiked interest in crypto like Solana and Sui. I am pretty sure most of c…

1
Real Estate: Writing Property Descriptions and Ads with ChatGPT #S5E9 6:41

15d ago6:41

6:41

In real estate, first impressions matter. A well-written property description can attract buyers, generate interest, and drive sales. However, many real estate professionals struggle with writing compelling listings that stand out. Today, I will show you how to use ChatGPT to create engaging property descriptions, write high-converting real estate …

1
157. The Rise of Autonomous AI Agents and What It Means for Technical Writers 36:51

16d ago36:51

36:51

🔍 Episode Overview In this episode, Ellis explores how AI agents, especially autonomous AI agents, are reshaping the landscape of technical communication. What are they? How do they differ from traditional AI tools? And crucially, what does their rise mean for technical writers? Blending two recent blog posts, Ellis walks us through emerging tools …

1
Service-Based Businesses: Writing Proposals and Contracts with ChatGPT #S5E8 6:48

16d ago6:48

6:48

If you run a service-based business, crafting professional proposals and contracts is crucial for securing clients and maintaining clear agreements. However, writing these documents from scratch takes time and effort. Today, I will show you how to use ChatGPT to draft compelling client proposals, write clear service agreements, and streamline contr…

1
E-commerce: Automating Customer Support Chats with ChatGPT #S5E7 5:25

17d ago5:25

5:25

Season 5, Episode 7 – E-commerce: Automating Customer Support Chats with ChatGPT Welcome and Introduction Welcome to ChatGPT Masterclass AI Skills for Business Success. This is Season 5, Episode 7 – E-commerce: Automating Customer Support Chats with ChatGPT. In e-commerce, quick and effective customer support can make or break a sale. Customers exp…

1
Hospitality: Generating Travel Tips and Local Guides with ChatGPT #S5E6 6:18

18d ago6:18

6:18

The hospitality industry thrives on exceptional guest experiences. Whether you run a hotel, a tour company, or a vacation rental, providing personalized travel recommendations can make a huge difference in customer satisfaction. However, creating high-quality travel guides, recommendations, and tips takes time and effort. Today, I will show you how…

1
Tech Startups: Simplifying Technical Concepts for Customers with ChatGPT #S5E5 5:56

19d ago5:56

5:56

Many tech startups struggle to explain their complex products and services to customers in a way that is easy to understand. Whether it’s a new software, AI tool, or SaaS platform, potential customers often feel overwhelmed by technical jargon, making it harder to convert interest into sales. Today, I will show you how to use ChatGPT to break down …

1
Nonprofits: Writing Grant Proposals and Fundraising Emails with ChatGPT #S5E4 5:50

20d ago5:50

5:50

Nonprofit organizations depend on funding to continue their work, but writing compelling grant proposals and fundraising emails can be challenging and time-consuming. Many organizations struggle to clearly communicate their mission, justify their need for funding, and engage donors effectively. Today, I will show you how to use ChatGPT to draft per…

1
Education: Creating Lesson Plans and Summaries with ChatGPT #S5E3 5:56

21d ago5:56

5:56

Teachers, trainers, and educators spend a lot of time planning lessons and summarizing key points for students. However, this process can be time-consuming and repetitive. Today, I will show you how to use ChatGPT to generate structured lesson plans, create summaries, and improve the efficiency of teaching materials. By the end of this episode, you…

1
Episode 455: UX designer without a mentor and I get bored too easily and stressed too easily 33:00

22d ago33:00

33:00

In this episode, Dave and Jamison answer these questions: A listener named Dakota asks, I’m a UX designer, and I’m constantly looking for growth opportunities. I’m having trouble finding mentors to help challenge me, as every time my boss/senior designer leaves the company, I assume their work and we don’t backfill their spot or my old position. Th…

1
Healthcare: Writing Appointment Reminders and Patient FAQs with ChatGPT #S5E2 6:09

22d ago6:09

6:09

In the healthcare industry, clear communication is essential. Patients need timely reminders, and medical staff often receive repetitive questions. However, handling these tasks manually takes up valuable time that could be used for patient care. Today, I will show you how to use ChatGPT to automate appointment reminders, create patient-friendly FA…

1
Writing Product Listings and Promotions with ChatGPT #S5E1 5:57

23d ago5:57

5:57

A well-written product listing can be the difference between a sale and a lost customer. However, many businesses struggle to create compelling descriptions that highlight their product’s value and attract buyers. Today, I will show you how to use ChatGPT to craft engaging product listings and promotions that drive more sales. By the end of this ep…

1
Building Better Customer Relationships with AI #S4E10 5:10

25d ago5:10

5:10

Strong customer relationships lead to repeat business, referrals, and long-term brand loyalty. However, staying connected with customers takes time and effort. Today, I will show you how to use ChatGPT to build meaningful customer relationships by personalizing communication, responding quickly, and providing value at every stage. By the end of thi…

1
Tracking and Organizing Leads and Sales Data with ChatGPT #S4E9 4:50

26d ago4:50

4:50

Managing leads and sales data efficiently is essential for business growth. However, keeping track of customer interactions, follow-ups, and sales performance can quickly become overwhelming. Today, I will show you how to use ChatGPT to organize leads, automate follow-ups, and extract key sales insights to optimize your process. By the end of this …

1
Kate sounds off on mice and iterating 17:56

26d ago17:56

17:56

📣 Special announcement: The Not-Boring Tech Writer team (Kate and Chad) will be at Write the Docs Portland in May. Thanks to KnowledgeOwl's sponsorship, they’ll be wearing KnowledgeOwl and The Not-Boring Tech Writer t-shirts and giving out The Not-Boring Tech Writer stickers. If you're attending WTD Portland this year, please say hi to Kate and Cha…

1
Structured Technical Writing Process: Insights from Luke Bayler 21:41

27d ago21:41

21:41

Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360.…

1
Gathering Customer Feedback Using ChatGPT #S4E8 5:02

27d ago5:02

5:02

Customer feedback is essential for improving products, services, and overall business performance. However, collecting and analyzing feedback can be time-consuming and difficult to interpret. Today, I will show you how to use ChatGPT to create customer surveys, analyze feedback, and extract key insights to improve your business. By the end of this …

1
Episode 454: Tracking productivity? and my CTO is ChatGPT 28:11

29d ago28:11

28:11

In this episode, Dave and Jamison answer these questions: I’m a manager on a Product team. I’ve been asked by upper management to measure “story points completed per developer per sprint” and display the results publicly each sprint to motivate lower-performing employees. I explained why, according to Scrum, I don’t think this is a good idea. But I…

1
Creating Product Demos and Sales Scripts with ChatGPT #S4E7 6:22

29d ago6:22

6:22

A strong product demo or sales script can make the difference between a customer saying yes or walking away. Today, I will show you how to use ChatGPT to create structured, persuasive, and engaging product demos and sales scripts that convert leads into customers. By the end of this episode, you will know how to write a compelling product walkthrou…

1
Upselling and Cross-Selling Strategies with ChatGPT #S4E6 5:03

1M ago5:03

5:03

Increasing sales does not always mean finding new customers—sometimes, it means maximizing value from existing ones. Today, I will show you how to use ChatGPT to craft strategic upselling and cross-selling messages that increase revenue without sounding pushy. By the end of this episode, you will know how to write compelling upsell offers, suggest …

1
Handling Customer Complaints and Tough Questions with ChatGPT #S4E5 6:10

1M ago6:10

6:10

Dealing with customer complaints and tough questions professionally is crucial for maintaining a good reputation and building customer trust. However, finding the right words to respond calmly and effectively can be challenging. Today, I will show you how to use ChatGPT to craft professional, empathetic, and solution-focused responses to customer c…

1
Creating Training Materials for Your Team with ChatGPT #S4E4 5:22

1M ago5:22

5:22

Training employees effectively is key to improving efficiency, productivity, and consistency in any business. However, creating structured, clear, and engaging training materials can be time-consuming. Today, I will show you how to use ChatGPT to generate training guides, onboarding documents, and instructional materials for your team. By the end o…

1
Improving Customer Support with ChatGPT #S4E3 5:20

1M ago5:20

5:20

Providing fast, helpful, and professional customer support is essential for business success. However, responding to inquiries manually can be time-consuming and inconsistent. Today, I will show you how to use ChatGPT to automate and enhance customer support, helping you provide quick, high-quality responses that improve customer satisfaction. By t…

1
Episode 453: Why did my company build an internal LinkedIn and how do I not get stagnant in my skills? 31:34

1M ago31:34

31:34

In this episode, Dave and Jamison answer these questions: Greetings! I work at a research company with ~500 engineers and scientists. My company started promoting this new portal they setup that is like a private linkedin. You can fill up the profile they setup for you and apply for positions within the company. Why is my company doing this? They e…

1
Personalizing Customer Follow-Ups with AI #S4E2 6:02

1M ago6:02

6:02

Following up with potential customers, existing clients, or past leads is essential for maintaining relationships and closing sales. However, generic, robotic follow-ups can reduce engagement and even push people away. Today, I will show you how to use ChatGPT to craft personalized follow-up messages that feel authentic and drive better responses. …

1
Drafting Sales Pitches and Cold Outreach Emails with ChatGPT #S4E1 5:42

1M ago5:42

5:42

Sales outreach is one of the most important parts of growing a business, but crafting a clear, compelling, and persuasive pitch can be challenging. Today, I will show you how to use ChatGPT to draft effective sales pitches, write cold outreach emails, and improve response rates. By the end of this episode, you will know how to structure a sales ema…

1
We’re all responsible for content accessibility with Kenzie Woodbridge 45:57

1M ago45:57

45:57

📣 Special announcement: The Not-Boring Tech Writer team (Kate and Chad) will be at Write the Docs Portland in May. Thanks to KnowledgeOwl's sponsorship, they’ll be wearing KnowledgeOwl and The Not-Boring Tech Writer t-shirts and giving out The Not-Boring Tech Writer stickers. If you're attending WTD Portland this year, please say hi to Kate and Cha…

1
Art of Simplification : Bridging the Gap Between Products and People with Matthew Olapade 9:14

1M ago9:14

9:14

Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360.…

1
Season 4 Introduction - AI for Sales and Customer Support – How to Use ChatGPT for Sales 3:24

1M ago3:24

3:24

This season is all about using AI to improve sales and customer support—helping you generate leads, close deals, and provide better service with less effort. If you work in sales, customer support, or business development, this season will teach you how to use AI to write better outreach emails, follow up with leads, and automate customer communica…

1
Tracking and Measuring Marketing Campaign Results with ChatGPT #S3E10 5:56

1M ago5:56

5:56

Creating content and running campaigns is only part of the process—you also need to track performance, measure success, and optimize future campaigns. Today, I will show you how to use ChatGPT to analyze campaign performance, interpret key metrics, and generate reports to improve marketing results. By the end of this episode, you will know how to t…

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