Best VRMA Podcasts (2025)

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Learning Through Growth, Exit, And Building Something Brand-New + VRMA 2025 Preview (With Jodi Refosco) 52:32

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26d ago52:32

52:32

In this episode, we're joined by newly minted "Pioneer" Jodi Refosco of Deep Creek Lake to talk across a wide variety of topics including growing to 500+ units, selling her business, building something new in DCL, previewing VRMA 2025 and a LOT more. Awesome bonus: use promo code ART100 to save $100 on your VRMA Registration if you purchase before …

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How VRMA Transformed from Member Feedback to Action Driven Results with Anne Gardner of VRMA 33:34

22d ago33:34

33:34

In this episode of The Vacation Rental Show, host Lynell Gordon speaks with Anne Gardner, Executive Director of VRMA, about the dramatic transformation of the vacation rental industry's largest professional association and how it's adapting to serve members in an era of rapid change. What you'll learn: How VRMA's "grand listening tour" transformed …

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Talking Operations To The Next Level As You Scale (With Michael Vialpando) 49:53

2h ago49:53

49:53

In this episode, we're chatting with Michael Vialpando of Renjoy to talk all things operations, scaling, growing and headed to the next level in their vacation rental company. Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell Michael Vialpando RenjoyBy The Art Of Hospitality Podcast

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Small-Scale Stories to Enterprise Automation with Grace Souter of Inhabit 26:07

23h ago26:07

26:07

In this episode of The Vacation Rental Show, host Lynell Gordon speaks with Grace Souter, Director of Digital Marketing at Inhabit, about the fundamental shifts in marketing strategy required as vacation rental companies evolve from boutique operations to enterprise-scale businesses. What you'll learn: How marketing messaging shifts from "unique an…

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Marketing Approach With The Four Boxes Framework, Airbnb Changes, Guest Trends In 2025 & More (With Conrad O'Connell & Adam Norko) 56:42

12d ago56:42

56:42

In this episode, we're solo dolo again to chat all things marketing, Airbnb changes (taking more of your $$), the four box framework for marketing and a LOT more... Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'ConnellBy The Art Of Hospitality Podcast

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What Does The Next OTA Success Story Look Like? (With Paul Buonopane & Jeffrey Manheimer) 52:53

19d ago52:53

52:53

In this episode, we're back with two awesome guests from "Stay" (https://staywithstay.com/): Paul Buonopane & Jeffrey Manheimer to talk all things marketplaces, OTA, direct vs control, platforms, growth, marketing and a LOT more... Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell Paul Buonopane Jeffrey Manheimer Stay…

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How Hospitality Heroes Is Revolutionizing Disaster Recovery Planning for Property Managers 36:04

15d ago36:04

36:04

In this episode of The Vacation Rental Show, host Lynell Gordon speaks with Rachele Hobbs, Sue Jones, and April Burns about their groundbreaking nonprofit initiative that's transforming how the hospitality industry approaches disaster preparedness and recovery. What you'll learn: How Hurricane Helene's impact on Western North Carolina sparked the c…

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Summer 2025 Grab Bag (With Adam Norko & Conrad O'Connell) 39:48

28d ago39:48

39:48

In this episode, we're solo dolo to chat on a grab bag of topics: AI, building apps, tech stack, marketing, how Summer 2025 went in the industry and a lot more! Don't worry - guests return next week. Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'ConnellBy The Art Of Hospitality Podcast

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The HR Secrets to Scaling Your Property Management Business with Sue Jones of HR for Vacation Rental Management Companies 37:32

1M ago37:32

37:32

In this episode of The Vacation Rental Show, host Lynell Gordon speaks with Sue Jones, founder and owner of HR4VR and the vacation rental industry's premier HR expert, about transforming property management teams through strategic human resources practices. What you'll learn: Why standardizing systems before scaling is crucial for sustainable growt…

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Hands On With Top Performing Properties Is Hard Work (With Erin Lenhardt) 50:35

1M ago50:35

50:35

In this episode, we're joined by Erin Lenhardt of The Brighthouse to talk building, market focus, design of winning STRs, guest experience, investing and a LOT more... Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell The Brighthouse Erin LenhardtBy The Art Of Hospitality Podcast

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The Vacation Rental Show Trailer 2:42

1M ago2:42

2:42

The Vacation Rental Show is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of O…

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This Expert Says Almost Every Vacation Rental Manager Is Doing Design All WRONG (With Mark Lumpkin) 54:07

2M ago54:07

54:07

In this episode, we're joined by Mark Lumpkin of STR Cribs to talk all things, design, returns, performance of commodity listings vs designed listings, where most property managers fail, winning on Airbnb, how to get more bookings with design and a LOT more. Buckle up. Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell STR Cribs Mark Lumpkin…

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How Property Managers Can Lead Sustainability Efforts with Derreck Kayongo of Clean Production Action 38:16

1M ago38:16

38:16

In this episode of The Vacation Rental Show, host Lynell Gordon speaks with Derreck Kayongo, upcoming keynote speaker at Streamline Summit 2025: Soar and Executive Director of Clean Production Action, about transforming vacation rental properties through sustainable chemistry and environmental responsibility. What you'll learn: Why hotels threw awa…

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How New York's Rental Regulations Are Reshaping Real Estate with Karla Saladino of Mirador Real Estate 43:42

2M ago43:42

43:42

In this episode of The Vacation Rental Show, host Lynell Gordon speaks with Karla Saladino, Managing Partner of Mirador Real Estate, about the complex realities of New York City's rental market and the unintended consequences of housing regulations that have created a crisis of vacant inventory amid severe housing shortages. What you'll learn: Why …

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What Are Vacation Rental Managers Getting Wrong On Digital Ads? (With Amber Knight) 45:03

2M ago45:03

45:03

In this episode, we're joined by Amber Knight from BookingsCloud to talk advertising, marketing teams, budget, AI/ML, targeting and a LOT more! Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell Amber Knight BookingsCloud Editor's note: we had some minor audio issues during recording.By The Art Of Hospitality Podcast

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Five Key Principles to Successful Property Management with Ashley Ching of Inhaven 29:57

2M ago29:57

29:57

In this episode of The Vacation Rental Show, host Lynell Gordon speaks with Ashley Ching, Founder and CEO of Inhaven, about a comprehensive case study revealing why national hospitality management companies consistently fail and the five key principles that determine success in property management scaling. What you'll learn: The "4 out of 5 drive-b…

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Lessons Learned From Scaling Content Creation Marketing To 80%+ Direct Bookings (With Sarah Stahl) 49:40

2M ago49:40

49:40

In this episode, we're joined by Sarah Stahl to talk all about her experience growing a unique stays brand in Alabama, using content creators, generating brand awareness and a LOT more... Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell Sarah Stahl Website Sarah Stahl LinkedInBy The Art Of Hospitality Podcast

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The Power of Membership: Education, Advocacy, and Connection with VRMA 14:23

2M ago14:23

14:23

In this episode, VRMA Board Chair Jodi Refosco and Executive Director Anne Gardner explore how VRMA supports its members every day—not just during conferences. They share exciting updates about modular training programs, safety certifications, and upcoming webinars, including one on ADA compliance. Plus, they discuss VRMA’s reinvigorated advocacy e…

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Bridging Both Worlds: Lessons from a Vendor Who Became a Host 21:26

2M ago21:26

21:26

In this episode, VRMA Arrival podcast host Alexa Schlosser sits down with Molly Reardon, head of short-term rental growth at PointCentral and a short-term rental owner herself. Reardon offers a unique dual perspective on how technology can enhance—not replace—the human side of hospitality. She shares firsthand experiences installing smart home hard…

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Building Teams And Systems: Is This The Way To Actually Scale And Grow? (With Marisa Grover) 54:56

2M ago54:56

54:56

In this episode, we're joined by Marisa Grover to talk all things "markets", systems, Airbnb vs direct, working in your own backyard, and a LOT more. Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell Marisa Grover Follow Marisa on Instagram Home On The RangeBy The Art Of Hospitality Podcast

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Building Your Property Management Sales Funnel with Annie Holcombe of NextPax 19:13

2M ago19:13

19:13

In this episode of The Vacation Rental Show, host Lynell Gordon speaks with Annie Holcombe, Director of Technical Supply Partnerships at NextPax, about building sustainable property management businesses through strategic business development and mindful technology selection. What you'll learn: Why every team member should be trained in business de…

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Are You Setup For Success With Your Marketing Efforts? 24:06

2M ago24:06

24:06

In this episode, we're solo to talk all things marketing, direct booking fees, investment, margin and even more. Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'ConnellBy The Art Of Hospitality Podcast

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Creating Standout Guest Experiences with Mark Lumpkin of STR Cribs 32:52

3M ago32:52

32:52

In this episode of The Vacation Rental Show, host Lynell Gordon speaks with Mark Lumpkin, Sales Director at STR Cribs, about creating standout guest experiences in today's evolved vacation rental market where basic accommodations no longer generate premium returns. What you'll learn: The "heads and beds" strategy: how to legally convert garages and…

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Marketing vs Operations: What Do The Best Vacation Rental Managers Do To Grow? (With Chad Blankenship & Alex Husner) 49:23

3M ago49:23

49:23

In this episode, we're joined by Alex Husner AND Chad Blankenship to talk all things growth, marketing vs ops, revenue, pricing, brand building, consulting services for VRMs and a LOT more! Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell Chad Blankenship Alex Husner Alex & Annie Podcast Directly Alex…

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What Operations Software Can Do To Make Your Business Run Better (With Simon Seroussi) 49:06

3M ago49:06

49:06

In this episode, we're joined by Simon Seroussi from SuiteOp to talk all things operations, software, PMS vs bolt-on tools, running a PM company, tech, investor software companies and more! Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell SuiteOp About SimonBy The Art Of Hospitality Podcast

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What I Wish I Knew: Lessons from Vacation Rental Leaders 6:45

3M ago6:45

6:45

In this compilation episode of The Vacation Rental Show, host Lynell Gordon examines the critical lessons that industry veterans wish they had learned earlier in their careers, featuring insights from leaders who built successful businesses through both triumphs and costly mistakes. What you'll learn: Jonathan Fonvielle's homeowner selection matrix…

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Exploring Digital Advertising From A New Perspective (With Anthony Chiaravallo) 55:07

3M ago55:07

55:07

In this episode, we're joined by advertising expert Anthony Chiaravallo of Vallo Media to talk all things paid ads, industry experts, growth, focusing on the right channels, data collection and a LOT more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Vallo Media Anthony Chiaravallo…

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The New Rules for Maximizing Vacation Rental Income 9:03

3M ago9:03

9:03

In this compilation episode of The Vacation Rental Show, host Lynell Gordon examines the fundamental shifts in vacation rental revenue strategy, featuring insights from industry leaders who are rewriting traditional approaches to pricing, upselling, and business protection through strategic advocacy. What you'll learn: How Bryant Loy's flexible min…

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How Luxury Hospitality Is Built on Human Connection with Kory Rankine of Escape Luxury Hospitality 43:02

3M ago43:02

43:02

In this episode of The Vacation Rental Show, host Lynell Gordon speaks with Kory Rankine, founder of Escape Luxury Hospitality, about building authentic luxury experiences in Miami's highly competitive vacation rental market while maintaining the human touch that technology threatens to replace. What you'll learn: How daily manual outreach of 30 ne…

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Checking Back In On Growth, Working On The Right Projects & "Here Goes Nothin" (With Matt Landau) 52:57

3M ago52:57

52:57

In this episode, we're joined (again) to chat again with Matt Landau on his new ventures, Here Goes Nothin, growth, new horizons, focus, investments into people, leadership and a LOT more... Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Matt Landau Here Goes NothinBy The Art Of Hospitality Podcast

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The Top Real Estate Investors NEED Vacation Rental Managers? (With Shawn Moore) 52:37

4M ago52:37

52:37

In this episode, we chat with Shawn Moore of Vodessey on picking the right properties, spending on guest experience, and why the top investors love using property managers... Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Vodessey Shawn Moore Vacation Rental Revolution Podcast What the Hell Is a Lifestyle Asset?: How To Build…

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How Right to Rent Is Building STR Defense Networks with Scott Leggat of Inhabit 30:13

4M ago30:13

30:13

In this episode of The Vacation Rental Show, host Lynell Gordon speaks with Scott Leggat, Director of Government Advocacy and Affairs at Inhabit, about the revolutionary advocacy strategies protecting vacation rental businesses from increasing regulatory threats while maximizing revenue streams that OTAs are systematically capturing. What you'll le…

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Scaling A Luxury Vacation Rental Management Business The Smart Way (With Caleb Hannon) 55:29

4M ago55:29

55:29

In this episode, we chat with North Carolina's very own Caleb Hannon on all things growth, scaling a business, partnerships, AI, local hospitality vs service and a LOT more... Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Caleb Hannon Stay Lake NormanBy The Art Of Hospitality Podcast

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How Safety-First Strategies Are Preventing Vacation Rental Tragedies with Justin Ford of Breezeway 41:59

4M ago41:59

41:59

In this episode of The Vacation Rental Show, host Lynell Gordon speaks with Justin D. Ford, Director of Short Term Rental Safety and Certification Programs at Breezeway, about the critical safety protocols that property managers must implement to protect guests and avoid devastating liability. Justin Ford explores the evolving landscape of vacation…

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Revisiting Accessible Vacation Rentals & Vrbo's New Features (With Lorraine Woodward) 47:37

4M ago47:37

47:37

In this episode, we bring back Lorraine Woodward to give us an update on all things accessible travel, how the vacation rental industry is embracing accessible properties, how Vrbo is helping and a LOT more! Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Lorraine Woodward Becoming rentABLE Vrbo - More Travel…

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How $2 Per Reservation Is Scaling Vacation Rental Advocacy with David Krauss of Rent Responsibly 34:12

4M ago34:12

34:12

In this episode of The Vacation Rental Show, host Lynell Gordon speaks with David Krauss, CEO of Rent Responsibly, about the launch of the Right to Rent Collaborative, a new 501(c)6 trade association designed to transform how the vacation rental industry approaches advocacy and community organization. David Krauss explores a transformative shift in…

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How AI Is Actually Helping Property Managers Right Now 22:59

4M ago22:59

22:59

In this episode of the VRMA Arrival podcast, David Stephens, lead data scientist at TravelNet Solutions, cuts through the AI hype to share what short-term rental operators really need to know. From guest messaging and marketing to revenue management and sentiment analysis, Stephens explains where AI adds true value and where it still needs a human …

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Breaking Down The Future Of The Franchise Vacation Rental Business Models (With Michelle Marquis & Jessica Singer) 52:05

4M ago52:05

52:05

In this episode, we're joined by industry legend Michelle Marquis and Jessica Singer to talk all things franchise, growth, brand awareness, the future of the industry and a LOT more... Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Michelle Marquis Jessica Singer Grand Welcome Franchise…

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How Tech-Free Stays Are Redefining Hospitality with Eric D. Moeller of Freewyld 27:37

4M ago27:37

27:37

In this episode of The Vacation Rental Show, host Lynell Gordon sits down with Eric Moeller, CEO of Freewyld, to discuss his innovative "Wyld Mode" concept and strategies for balancing technology use in vacation rentals while maintaining essential business operations. Eric Moeller explores a revolutionary approach to vacation rental management focu…

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Exiting Digital Marketing To Go All-In On Vacation Rental Growth (With Mike Sebastian) 53:42

5M ago53:42

53:42

In this episode, we're joined by Mike Sebastian who tells us his story on selling his digital marketing agency, investing into Vacation Rentals, moving to better serve guests and a LOT more... Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Mike Sebastian Build Your HideawayBy The Art Of Hospitality Podcast

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Inside VRMA's New Government Affairs Council 18:25

5M ago18:25

18:25

In this episode of the VRMA Arrival podcast, VRMA Board Chair Jodi Refosco sits down with Tiffany Edwards of Weatherby Consulting to discuss the formation of VRMA’s new Government Affairs Council and what it means for the vacation rental industry. They explore why the council was created, how it consolidates previous advocacy committees, and what m…

1
Paving Your Unique Path To Vacation Rental Management Growth (With Ginger Harrelson & Hunter Harrelson) 55:06

5M ago55:06

55:06

In this episode, we're thrilled to have both Ginger Harrelson & Hunter Harrelson to about their unique path to success in Alabama, regulations, OTAs vs "the little guys" and a LOT more... Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Hunter Harrelson Ginger HarrelsonBy The Art Of Hospitality Podcast

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The Entrepreneur's Mindset with Jon Sexton 36:36

5M ago36:36

36:36

In this episode of The Vacation Rental Show, host Lynell Gordon interviews Jon Sexton, a serial entrepreneur who has successfully built businesses across multiple industries. Jon's entrepreneurial journey began when he moved to Nashville in 1996 pursuing music while working as a personal trainer. His fitness business grew from a solo operation to o…

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Building Features That Make A Difference For Vacation Rental Managers & Hosts (With Pierre-Camille Hamana) 55:09

5M ago55:09

55:09

In this episode, we're thrilled to be joined again by Pierre-Camille Hamana of Hospitable to talk about product features, new pricing tools, building for Vacation Rental hosts and managers and a LOT more... Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Pierre-Camille Hamana Hospitable…

1
The 911 Lifeline Every Vacation Rental Needs 13:00

5M ago13:00

13:00

In this episode of the VRMA Arrival podcast, Onita Mihaly, senior director of brand marketing at Ooma, discusses the company's role in improving short-term rental (STR) safety with its VoIP-based landline service.

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The Psychology of Value-Adds with RevMax's Revenue Experts Desiree Garcia & Maureen Shilling 35:11

5M ago35:11

35:11

In this episode of The Vacation Rental Show, host Lynell Gordon speaks with RevMax co-founders Desiree Garcia and Maureen Shilling, who bring over 40 years of combined revenue management expertise. They discuss the evolving vacation rental marketplace in 2025, sharing insights on adapting to market changes and maximizing revenue through strategic a…

1
The Legacy Of A Local Business Built With Family Values (With Jonathan Fonvielle) 43:20

5M ago43:20

43:20

In this episode, we chat with Jonathan Fonvielle from Atlantic Vacation Homes on growth, marketing, brand, a long company and local history and a lot more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Jonathan Fonvielle Atlantic Vacation HomesBy The Art Of Hospitality Podcast

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Maximizing Vacation Rental Profits with Bryant Loy of Brett Robinson 33:29

5M ago33:29

33:29

In this episode of The Vacation Rental Show, host Lynell Gordon speaks with Bryant Loy, Director of Revenue Management and Distribution at Brett Robinson Vacation Rentals, about leveraging data analytics to optimize pricing strategies and maximize revenue in the vacation rental industry while maintaining strong homeowner relationships. What you'll …

1
Building The Right Team Through Delegate & Elevating (With Blendi Muriqi) 50:55

5M ago50:55

50:55

In this episode, we chat with Blendi Muriqi on building teams, delegation, short-term rental staffing needs, AI vs personal touch and a LOT more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Blendi Muriqi Delegate.coBy The Art Of Hospitality Podcast

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Selecting the Right Properties and Homeowners with Jonathan Fonvielle of Atlantic Vacation Homes 34:22

6M ago34:22

34:22

In this episode of The Vacation Rental Show, host Lynell Gordon speaks with Jonathan Fonvielle, Business Development Director at Atlantic Vacation Homes, a seasoned family business operating in the seasonal market of Gloucester and Rockport, Massachusetts. What you'll learn: How to effectively communicate with homeowners to set realistic expectatio…