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User Retention Podcasts

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Apptivate is a show that explains app marketing, one expert at a time. It's produced by retargeting specialist Remerge, focusing on the challenges and advancements in the ever-evolving world of mobile marketing. Every week, we interview marketing game-changers and app experts to share industry insights and real-life lessons, covering optimization, incrementality, creative strategy, data science, and more. Subscribe now to stay on the cutting edge of app marketing strategy.
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A podcast dedicated to helping businesses improve their customer engagement. Covering growth, retention, technical, and industry trend topics, brought to you by OneSignal, the world's most popular customer engagement solution used by 1+ million businesses sending more than 10 billion daily messages.
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Welcome to the Customer Retention Podcast — your go-to show for actionable insights on growing and retaining your SaaS customers using GoCSM and the HighLevel platform. Each episode dives into practical strategies, real success stories, and proven systems to reduce churn, boost engagement, and scale your customer success operations. Whether you’re a SaaS founder, agency owner, or CSM, you’ll get clear, no-fluff advice you can use immediately.
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Retention Masterclass

John Koetsier, Peggy Anne Salz

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Post-acquisition marketing is massively undervalued. So much marketing to date has been acquisition-focused. Now the top marketers on the planet are turning to customer experience and user retention. We interview them and share their secrets with you.
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Startup Insights

AJ Davis

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Startup Insights is a podcast for entrepreneurs interested in building businesses that solve real problems. We tell stories about early stage startups and how they've used user research to shape their product and strategy. We interview entrepreneurs and researchers who have come to understand their customers through interviews, surveys, and other techniques. Our guests highlight specific examples of how their businesses conduct research - and what they've learned along the way.
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Welcome to the SharePoint Maven Podcast — where you can learn a new SharePoint tip in less time than it takes to drink your first cup of coffee! Whether you’re an overwhelmed administrator looking for answers, or simply a user who needs help implementing and adapting to SharePoint and Microsoft 365, this podcast is a quick, approachable, free resource designed to build your confidence in your SharePoint abilities. Each week, you can catch Greg right here sharing updates, providing step-by-st ...
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Welcome to the Mobile User Acquisition Show, in which we talk about how to use mobile user acquisition strategies to grow your app quickly and capital-efficiently. Each episode includes strategies, tips and pointers from the leading edge of mobile user acquisition that can help you unlock tremendous growth for your app.The Mobile User Acquisition Show is produced by the team at RocketShip HQ. With 8 figure UA spends managed and over 10,000 ads produced, we deliver profitable growth for break ...
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Onboarding Therapy

Arrows Podcast Network

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Customer onboarding in B2B SaaS is changing fast, but the resources for onboarding teams? Not so much. That's why we're kicking off Onboarding Therapy, a podcast that tackles the real challenges onboarding teams face every day.
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Subscription League

Purchasely, Olivier Destrebecq, Jeff Grang, Nicolas Tissier

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Welcome to the Subscription League podcast hosted by Purchasely, a world-class no-code Growth Platform for Subscription Apps. Drawing on the industry experience of Purchasely’s three award-winning founders, we sit down with CEOs, innovators, and experts to discuss hands-on experiences, pitfalls, and actionable insights and strategies for success. This podcast aims to guide you through your app subscription business journey.
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SaaS Therapy

BrainStorm

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Get comfy. It's time for "SaaS Therapy," with industry veterans Todd Kirk and Casey Trujillo – the podcast for customer-facing teams in SaaS. Casey and Todd leverage their experience working between software vendors and their clients to help you master your SaaS customer relationships. They dig into the complexities of client relationships, offer expert insights, and share proven strategies for overcoming common challenges. It's not just a podcast—it's a masterclass in nurturing and enhancin ...
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A Perfect Blend: Customer Retention is MB Usable Security's customer retention-focused podcast. We'll brainstorm and strategize how brands can use the CUVE Framework, the Wine Vat Approach, to increase customer retention. CUVE stands for Customer Experience, Usable Security aka user-friendly cybersecurity, Voice/Conversational AI, and data-driven Experimentation. Sometimes we'll have guests on to brainstorm how they can use emerging technologies [like Robotic Process Automation (RPA), voice ...
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Thoughtcast

Onething Design Studio

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Thoughtcast by Onething is an experience design podcast that looks to take a unique angle on an age-old format. We’re bringing everything from hotly discussed topics, to diamonds in the rough, and deconstructing it all, from every angle possible. We aim to provide discussion on the topics which can help everyone in some way through storytelling.
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DTC POD: How The Best Brands Are Built

Ramon Berrios, Blaine Bolus

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DTC POD is a podcast about all things direct to consumer. We cover everything for starting, growing, and optimizing eCommerce stores and DTC (or D2C) brands. We talk with founders, marketers, platforms, creators and marketing & growth agencies to cover topics like brand building, social media, influencer marketing, website conversion, paid media, Facebook ads, consumer trends, email marketing, and more. If you're interested in the stories behind your favorite consumer brands, this podcast is ...
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Master the CompTIA Server+ exam with the Server+ Audio Course—your complete audio companion for learning server hardware, administration, security, storage, and troubleshooting. Each episode breaks down the official exam objectives into clear, practical lessons designed for listening and learning on the go. You’ll gain a deep understanding of physical and virtual server environments, network integration, performance monitoring, and disaster recovery planning—all explained in simple, direct l ...
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Welcome to The HighLevel Experience: Disruptor Diaries, your number one source for motivation, inspiration, and clarity for achieving success with HighLevel. Our podcast aims to inspire you through the stories of successful agencies, Saaspreneurs, and high-level affiliates, focusing not only on their achievements but also on their journey to get there. Tune in every week for a fresh dose of the latest HighLevel feature updates in our weekly segment, where we geek out over the newest tools an ...
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EngageCast is a one-of-its-kind podcast series that brings to light riveting growth stories powered by WebEngage. Every episode features a conversation with top growth and marketing practitioners and entrepreneurs in the B2C space. Our stories cover the true essence of growth marketing, user engagement and retention, customer experience, entrepreneurship and a lot more.
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The Nova Communities Podcast is your resource for tips, tools, and insights for associations, user groups, and nonprofits. Whether you're a Board Member, Community Manager, volunteer, or staff person, we know that shared experience has the potential to inspire passion and positive action. Each week, we will take you behind the scenes with successful influencers in the industry to share tips and their experiences building and empowering communities. Do you want insights and actionable steps t ...
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When someone leaves your organization, what happens to all the files they created in SharePoint and OneDrive? In this episode, I explain how Microsoft 365 handles that data. BLOG REFERENCES What happens to SharePoint Files when the user leaves the organization? NEED HELP? Want to confidently navigate SharePoint and Microsoft 365? Enroll in my revam…
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65 - Reputation First: The Agency Growth Hack No One Talks About Gandhi, a former head chef turned SaaS innovator. Alok shares his fascinating journey from the bustling kitchens of India and Australia to becoming a co-founder of High Level Freaks and the mastermind behind several AI-powered tools like Local Ranker AI, Leadcon AI, and Loyalty App. T…
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In this episode, Ted Shachtman talks about his discovery of the Mental Atlas Method, an imaginative new approach designed to strengthen memory retention. He explains how the method works, why it’s different from traditional techniques, and even guides Mike Rohde through a live trial so listeners can experience the process in real time. Sponsored by…
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Oisin O'Connor is the CEO and co-founder of Recharge, the leading subscription management platform powering 75% of all Shopify subscriptions. Under his leadership, Recharge has become a critical infrastructure partner for over 30,000 brands, reaching 100 million subscribers and $100 million ARR. In this episode of DTC Pod, Oisin pulls back the curt…
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Looking to level up your SharePoint skills? In this episode, I share the best ways to learn SharePoint - whether you’re just starting out or want to become a true power user. BLOG REFERENCES Best ways to learn SharePoint NEED HELP? Want to confidently navigate SharePoint and Microsoft 365? Enroll in my revamped On-Demand SharePoint and Microsoft 36…
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James Dickins, Team Lead of Technical Support at Gamelight, joins Taylor Lobdell to discuss how rewarded UA and behavioral targeting shape user acquisition in 2025’s privacy-first landscape. From the company’s laser-eyed cat mascot to the mechanics of lookalike models, James explains how his team balances precision with ethics and how algorithms ar…
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64 - From Reviews to Retention: Elevate Your Agency's Game In this episode of the HighLevel Experience Podcast, host Vit Muller sits down with Jason Orban, a seasoned entrepreneur and the mastermind behind GHL Power Tools. Jason shares his journey from web design and digital marketing to creating innovative tools for the HighLevel platform. The dis…
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In this episode, Cara Holland shares her move from social work to graphic recording and the development of graphic recording training in response to a need she identified at the beginning of her journey. She discusses how her art has evolved through various stages, provides insights into AI, explains why the unique process of graphic facilitation h…
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Want to get more out of Microsoft Teams? In this episode, I share my top 5 favorite apps you can add to Teams to streamline work, save time, and keep your team productive. BLOG REFERENCES Top 5 Microsoft Teams Apps you can add to increase productivity NEED HELP? Want to confidently navigate SharePoint and Microsoft 365? Enroll in my revamped On-Dem…
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In this episode, Nishant Jain shares his transition from being a neuroscience PhD student to the Sneaky Artist who translates the essence of everyday life through quick, expressive drawings of people in public spaces. He reveals how stories, laughter, and reflections became his loudest form of storytelling. Sponsored by The Reflective Travel Sketch…
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Zeke Bronfman is the co-founder and CEO of The Absorption Company, a brand pioneering highly bioavailable supplements engineered for optimal nutrient absorption. With a background in health and wellness entrepreneurship—including a previous successful beverage exit—Zeke leads a team on a mission to address a major gap in supplement efficacy by focu…
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Planning to share files or sites with people outside your organization? In this episode, I cover the best practices for external sharing in SharePoint Online - so you can keep your data secure while making collaboration easy. BLOG REFERENCES SharePoint Online External Sharing Best Practices NEED HELP? Want to confidently navigate SharePoint and Mic…
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In this episode, Katya Balakina shares her incredible journey from drawing in her early years to becoming a journalist in Russia during a hard time for the country. She shares her discovery of graphic recording at art school and winning an art contest, which gave her the confidence to pursue art full-time. In this discussion, Katya offers valuable …
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Shilpa Reddy, CMO of Down Under School of Yoga and former Marketing VP at Acorns, maps her journey from fintech to wellness and explains why the same principles drive both: make time-tested tools accessible, and build a community that keeps people engaged. She breaks down her three-stage marketing flywheel, and shows why marketers must dismantle th…
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In this episode of SaaS Therapy, Todd and Casey welcome Jillian Betlick, Senior Manager of Community and Customer Advocacy at Calendly. They discuss the importance of community in business, how to build and manage a successful community, and the nuances of community engagement. Jillian shares her insights on finding community champions, measuring s…
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Need to build a checklist for your team? In this episode, I share seven different ways you can create checklists using SharePoint and Microsoft 365 tools—so you can stay organized no matter what your task or project needs. BLOG REFERENCES 8 ways to create a checklist in SharePoint and Microsoft 365 NEED HELP? Want to confidently navigate SharePoint…
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63 - Unlocking AI's Potential for Local Business Growth Welcome back to the HighLevel Experience Podcast, hosted by Vit Muller. In this episode, we have a special guest, Declan O'Reilly, also known as the GHL Wizard or HighLevel Jesus. Declan is renowned for his expertise in leveraging AI to transform local businesses. Join us as we dive into the w…
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Not sure how to set up retention labels properly? In this episode, I break down the three main settings in Microsoft Purview retention labels, explaining what each does and how they help you manage content lifecycle and compliance with ease. BLOG REFERENCES 3 Retention Label Settings in Microsoft Purview NEED HELP? Want to confidently navigate Shar…
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Danielle Kidney is the founder of The Creative Pack, a Los Angeles-based agency specializing in packaging design for CPG and DTC brands. With over two decades of experience in the industry—including work with Tesco and a diverse portfolio of well-known consumer brands—Danielle brings a wealth of expertise in every aspect of packaging, from strategy…
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Alejandro Hernandez, Senior CRM Notifications and Lifecycle Specialist at Babbel, explains how AI and human creativity intersect to drive retention in language learning. He shares how Babbel uses ecosystem segmentation, predictive models, and deep links to re-engage millions of learners worldwide. From predicting churn with behavior signals to ensu…
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In this episode of SaaS Therapy, hosts Todd Kirk and Casey Trujillo celebrate their podcast's success while discussing effective customer training strategies. They explore the new features of Outlook, emphasizing the importance of change management and user comfort. Todd shares best practices for engaging training sessions, highlighting the need to…
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Meenakshi Lala is the CEO of UrbanStems, an online floral gifting company that designs, sources, and delivers high-quality, curated bouquets and gifts across the U.S. She brings over two decades of operational experience from leading brands in fashion and retail such as Alice + Olivia, Juicy Couture, and Elie Tahari. Her expertise in scaling comple…
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Is Microsoft handling your backups — or should you be doing more? In this episode, I break down what’s built into SharePoint Online, what it protects you from, and whether a third-party backup is worth considering. BLOG REFERENCES Do we need to back up documents in SharePoint Online? NEED HELP? Want to confidently navigate SharePoint and Microsoft …
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62 - Empowering Women in SaaS: Building Community and Business with HighLevel In this episode of the HighLevel Experience Podcast, host Vit Muller sits down with Kristine L’Estrange, a dynamic force in the HighLevel community. Kristine is known for her work with L’Estrange Digital Marketing in New Zealand and her initiative, Women of GHL. The conve…
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In this episode of SaaS Therapy, Todd Kirk and Casey Trujillo welcome back Ashley DeKerlegand to discuss the Action Mapping framework, a method for enhancing customer education and driving behavior change. The conversation explores the importance of measurable goals, the challenges faced in customer education, and the need for cross-functional coll…
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Running low on SharePoint storage and not sure what to do next? In this episode, I share practical options for storing files outside of SharePoint — without losing access, security, or control. BLOG REFERENCES Where to store files when you run out of Storage in SharePoint Online NEED HELP? Want to confidently navigate SharePoint and Microsoft 365? …
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Advi Bishnoi, Head of Consulting at Social Plus, argues that in 2025, retention has overtaken acquisition as the real growth engine for apps. From Ulta Beauty to Harley Davidson, Advi has helped brands turn community features into measurable revenue streams. In this episode, he explains why micro-communities and in-app social layers transform loyal…
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In this episode of SaaS Therapy, Todd and Casey dive into the intricacies of change management, focusing on the ADKAR framework and introducing their own ADOPT framework. They discuss the importance of awareness, desire, knowledge, and participation in driving successful software adoption. The conversation emphasizes the need for effective communic…
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Love Kanban boards? So do I! In this episode, I cover four different ways you can build Kanban-style boards using Microsoft 365 tools like Planner, Lists, and more — so you can manage tasks visually and stay organized. BLOG REFERENCES 4 ways to create Kanban Boards in Microsoft 365 NEED HELP? Want to confidently navigate SharePoint and Microsoft 36…
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Natan Bershtel is the Director of Business Development at Pelagic, a fractional supply chain partner for growing brands and CPG companies. Before Pelagic, Natan spent nearly 20 years as a public school teacher before joining and eventually running his family’s contract packaging business—where he worked with iconic names like Seed, Liquid IV, Celsi…
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61 - Maximizing Affiliate Success: Strategies for HighLevel Users In this special episode of the HighLevel Experience Podcast, host Vit Muller welcomes Jonah Tuska, the Manager of HighLevel Affiliate Channels. Jonah shares his insights on scaling affiliate channels, the opportunities within HighLevel's affiliate program, and the innovative strategi…
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In this episode of SaaS Therapy, Todd and Casey engage with Sarah Scheibner, a member of the TechSmith Advisory Board, to discuss the importance of customer feedback, change management, and effective communication in software implementation. Sarah shares her experiences with TechSmith and highlights the need for software vendors to prioritize user …
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Not sure when your retention period actually kicks in? In this episode, I walk through the four options Microsoft Purview gives you to define the start of the retention clock — and how each one can impact your compliance strategy. BLOG REFERENCES 4 Options that define the Start of the Retention Period NEED HELP? Want to confidently navigate SharePo…
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Louis Tanguay, founder and managing director of App Growth Summit, traces his arc from music magazine founder to film marketer to architect of a global mobile industry community now marking its 100th event. Louis explains why mobile marketers keep missing the basics: custom product pages, team silos, overreliance on AI and how AGS forges authentic …
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In this episode of SaaS Therapy, Todd Kirk and Casey Trujillo welcome Bill Wilson, a B2B pricing strategist, to discuss the intricacies of pricing strategies in SaaS businesses. Bill shares his journey from software engineering to pricing strategy, emphasizing the importance of understanding customer needs and the dynamics of pricing within organiz…
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59 - Achieve More by Doing Less: The Millionaire Flywheel and the Four-Hour Workday Strategy In this enlightening episode of the HighLevel Experience Podcast, host Vit Muller sits down with Danny Clarke, a platinum-level SaaS entrepreneur from the UK. Danny is the mastermind behind Hello Freedom and Easy Peasy Business, and he's on a mission to rea…
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In this episode of SaaS Therapy, Todd and Casey welcome Randy Hulme from Qualtrics to discuss the intricacies of customer success in the public sector. Randy shares insights from his extensive experience at Qualtrics, including impactful speakers at their events, the importance of creating a positive team culture, and strategies for managing divers…
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This episode explains how misconfigured network interface cards (NICs) and VLAN settings can disrupt server connectivity. We cover issues such as incorrect VLAN tagging, mismatched speed and duplex settings, and disabled interfaces. The discussion includes how multi-NIC configurations require careful planning for load balancing, redundancy, or VLAN…
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This episode focuses on diagnosing network connectivity failures by examining IP assignment, name resolution, and routing paths. We explain how DHCP misconfigurations can lead to incorrect or missing IP addresses, how DNS issues prevent hostname resolution, and how routing problems can block communication between subnets or external networks. We pr…
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This episode covers how incorrect configurations and missing dependencies can prevent services from starting or functioning correctly. We discuss common causes, such as incorrect file paths, insufficient permissions, or disabled services. Identifying these issues often requires checking configuration files, logs, and service dependencies. Practical…
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This episode explains how dependency issues and update conflicts can cause application or service failures. We discuss scenarios where software relies on specific versions of libraries, frameworks, or drivers, and how updates can inadvertently break functionality by replacing or removing required components. The importance of maintaining compatibil…
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This episode addresses troubleshooting operating system and application problems, including failed logins, service outages, and patch installation errors. We explain how authentication misconfigurations, expired credentials, or corrupted profiles can block user access, while incomplete or incompatible patches can destabilize services. We connect th…
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This episode examines how partition and file system errors can impact server operations. We explain problems such as partition misalignment reducing performance, corruption preventing access to data, and boot failures caused by damaged boot sectors or missing system files. The discussion includes how these issues can originate from improper setup, …
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This episode focuses on diagnosing problems with host bus adapters (HBAs) and storage controllers, which are critical for connecting servers to storage devices. We discuss symptoms of adapter failure, such as intermittent connectivity, degraded performance, and device detection errors. Configuration mismatches, outdated firmware, and driver incompa…
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This episode covers how to identify and resolve storage-related failures in server environments. We explain symptoms such as inability to mount volumes, significantly degraded read/write speeds, and corrupted files. Common causes include failing drives, controller faults, cabling issues, and file system corruption. Real-world and exam-relevant exam…
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This episode explains how RAID misconfigurations can lead to degraded performance, data loss, or complete array failure. We discuss common causes such as incorrect drive order, mismatched drive sizes, incompatible RAID levels for the workload, and improper rebuild procedures. The importance of verifying configuration settings against vendor guideli…
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This episode examines how to use visual and auditory indicators to troubleshoot hardware problems. We discuss interpreting status LEDs, reading LCD panel error codes, and recognizing abnormal sounds such as failing fans or clicking drives. The importance of detecting unusual smells, like burnt circuitry, as a sign of component failure is also cover…
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