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User Empathy Podcasts

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What does it take to create experiences customers love, craft campaigns that captivate, and drive measurable results? Insights Unlocked features candid conversations with the builders, creators, and innovators driving some of the world’s most impactful digital transformations. Tailored for marketing, product, UX and CX leaders, each episode delivers actionable insights to help you create customer-first strategies and stay ahead in today’s competitive landscape. Each episode is about 30 minut ...
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VUX World

Kane Simms

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Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more. We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly. “One of the most consistently insightful and deeply respected po ...
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The Product Porch

Ryan Cantwell, Todd Blaquiere, Joe Ghali

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On The Product Porch, every topic is a product topic. Dive into casual conversations on product management and career growth, woven with pop culture and real-life insights. Each episode offers actionable takeaways as the hosts tackle pressing questions and challenges in the product field. Settle in with Joe Ghali, Ryan Cantwell, and Todd Blaquiere!
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Impressive Hosting

Jesse Friedman

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Impressive Hosting is a podcast that explores the core tenets of great WordPress hosting, from performance and security to scalability and user experience. Hosted by Jesse Friedman of WP Cloud, each episode features in-depth conversations with industry experts, developers, and hosting professionals who share insights, best practices, and real-world challenges. Whether you’re managing enterprise-level WordPress infrastructure, optimizing hosting for higher education, or scaling for high-traff ...
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Learn from the superstars turning content into cash! From social media influencers to small local businesses, people everywhere are harnessing the power of creative tools to design not just brands and content, but also deeply satisfying careers. In the Making explores the practical challenges and surprising rewards of working in this new creator economy. Join Adobe’s Teresa Au for conversations with content creators, solopreneurs, and industry experts who offer inspiration and insight for co ...
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Writers in Tech

Yuval Keshtcher

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A podcast where content strategist, UX writers, and content designers share their well-kept industry secrets. This show is brought you by the UX Writing Hub. Take our FREE UX Writing course: http://bit.ly/2PBDMWy
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Managing complex web ecosystems—whether it’s multiple websites, diverse user journeys, or varied audiences—comes with unique challenges that differ from those faced by businesses with a single focus. In this podcast, we sit down with industry leaders who navigate these complexities every day. We’ll uncover their strategies for managing teams, technologies, and stakeholder expectations, offering insights that can help you optimize your own web program. Join us as we explore what it takes to t ...
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Some people hear the phrase "technical writing" and think it must be boring. We're here to show the full complexity and awesomeness of being a tech writer. This podcast is for anyone who writes technical documentation of any kind, including those who may not feel comfortable calling themselves tech writers. Whether you create product documentation, support documentation, READMEs, or any other technical content—and whether you deal with imposter syndrome, lack formal training, or find yoursel ...
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Improve your customer interview technique by listening to someone else conducting one every week. Each episode explores a different software product from the perspective of a different user. Hopefully, this will help you to discover new perspectives, make better products and do more customer interviews for your own products.
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Arts & Ideas

BBC Radio 4

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Leading thinkers discuss the ideas shaping our lives – looking back at the news and making links between past and present. Broadcast as Free Thinking, Fridays at 9pm on BBC Radio 4. Presented by Matthew Sweet, Shahidha Bari and Anne McElvoy.
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The WP Minute+

Matt Medeiros

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For long-form interviews, news, and commentary about the WordPress ecosystem. This is the companion show to The WP Minute, your favorite 5-minutes of WordPress news every week.
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Catalyst Podcast

Launch by NTT DATA

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Catalyst, a Launch by NTT DATA podcast, puts humans at the front and center of digital transformation. Each week, we feature thought leaders who share their insights on reinventing digital experiences, enhancing customer journeys, and driving innovation in the enterprise. From platform transformation to the latest advancements in AI, our guests delve into the challenges and triumphs of digital transformation, emphasizing the critical role of human ingenuity and leadership. Learn more about L ...
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Designed Today

Dillon Winspear

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Designed Today brings you insights to help bridge the world of Design & Business. I’ve centered my career on being the bridge between the “design eye” and the “business mind”. Learn how you can improve your design, branding, marketing, and advertising skills all in one place. In this show, we’ll explore the startup world, flexing the entrepreneurial muscles, from a User Experience perspective.
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The quality of our relationships reflects the quality of our lives. As human beings, we are created to relate to others in healthy ways. Empathy allows us to understand one another's emotions, needs, wants and desires, which allows for a sense of human connectedness. In the best of relationships, emotions, triggers, needs, wants and desires are honored by all parties. However, when we are dealing with those with high narcissistic traits, we often discover a lack of boundaries, tremendous emo ...
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Insights to innovation. Together we dig in with industrial designers, professors, business leaders, and entrepreneurs to extract the hidden tips, techniques, and mind-states that drive the act of creating sustainably. If you love Design, this is the place to be. If you acknowledge the challenges ahead for humanity and want to make a difference, you are in the right place. If you are infinitely curious about the world around you and love stumbling upon morsels of inspiration, this is the plac ...
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Thanks Pressable for supporting the show! Get your special hosting deal at https://pressable.com/wpminute Become a WP Minute Supporter & Slack member at https://thewpminute.com/support In this episode of The WP Minute+ podcast, Matt Medeiros and Kamil Rextin discuss the evolution of Kamil’s agency, 42 Agency, and its focus on demand generation and …
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Episode web page: https://bit.ly/46FFJbA ----------------------- Episode summary: In this episode of Insights Unlocked, we dive deep into the intersection of customer research, growth strategy, and fast decision-making with Asia Orangio, founder and CEO of DemandMaven. Host Lija Hogan, principal of experience research strategy at UserTesting, guide…
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What happens when one of the world’s leading analysts on customer service and conversational technologies sits down to unpack the future of AI? We explore the profound implications of AI adoption with Ian Jacobs, VP, Lead Analyst at Opus Research. We discuss how AI is transforming contact centres and customer service operations, from agent augmenta…
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In this solo episode, Kate shares an update on her content update progress. She also reflects on Sarah Walker’s interview (S3:E18) and the concepts of Asteya, giving great service, and going the extra mile. I’ve continued my work to update the KnowledgeOwl Support Knowledge Base to align with major navigation and UI changes that we rolled out in De…
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Kim Curley lives by the phrase “we are humans that go to work, we are not workers that go home to human.” Kim is the Global OCM Leader at NTT DATA and is dedicated to finding human-first AI solutions. This week Kim joins Tammy to discuss change management and AI. Kim shares tips on how she gets people to move past the fear of change and the winning…
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Ever wonder if product management is really different in hardware versus software? In this episode, hosts Ryan Cantwell and Joe Ghali dig into the nuances — and the common ground — between these two worlds. From myths about MVPs and iteration to the very real challenges of supply chains, tooling, and long development cycles, they unpack what makes …
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Alessandra Canavesi, Head of Digital Marketing & Customer Experience at AXA, sits down with Jules to share her perspective on managing multicultural teams and building authentic connections with sophisticated investors. She explains how her team navigates the tension between global consistency and local nuance, the art of tailoring communications f…
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Thanks Pressable for supporting the show! Get your special hosting deal at https://pressable.com/wpminute Become a WP Minute Supporter & Slack member at https://thewpminute.com/support In this episode of The WP Minute+ podcast, Phil Thompson from Pressable discusses the importance of human connection in customer support, the challenges of handling …
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Episode web page: https://bit.ly/3K2NcZn ----------------------- Episode summary: In this episode of Insights Unlocked, Joe Chernov, a seasoned B2B marketing leader and Executive in Residence at Battery Ventures, joins host Johann Wrede to unpack the modern CMO’s biggest trap—playing out of position. Joe shares the pivotal career moment that pulled…
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Jesse Friedman and Jamie Marsland explore why 70% of WordPress users are DIYers, yet hosting companies focus on agencies. They discuss strategies for supporting DIY success, leveraging educational content, and avoiding the race-to-the-bottom pricing that hurts the entire ecosystem. Jamie WP Jamie Marsland Pootlepress @pootlepress WP101 WordPress.or…
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Gartner's Magic Quadrant for Conversational AI platforms is back in 2025! This is a must-watch for CX leaders seeking to make informed decisions about their AI tech stack. Here, we provide deep technology market analysis for artificial intelligence in customer experience. Whether you're looking to build AI chatbots, AI agents, Retrieval Augmented G…
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In this episode of Impressive Hosting, Jesse Friedman sits down with Jamie Marsland, head of WordPress YouTube at Automattic, to explore the evolution of WordPress education and hosting. With over 12 years of experience training 5,000+ people on WordPress, Marsland shares insights from his journey from in-person training to building a successful Yo…
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Rika Nakazawa is a firm believer in the magic of the universe. That magic, according to Rika, comes from something she calls organic intelligence. This week on Catalyst, Tammy sits down with Rika, the Chief Commercial Innovation Officer at NTT, to discuss the future of innovation, sustainability and space technology. Rika explains how this concept …
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Thanks Pressable for supporting the show! Get your special hosting deal at https://pressable.com/wpminute Become a WP Minute Supporter & Slack member at https://thewpminute.com/support In this episode of The WP Minute+ podcast, Toby and Kurt explore the complexities of running a WordPress agency. They discuss the challenges posed by aggressive sale…
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Episode web page: https://bit.ly/3UXulRJ ----------------------- Episode summary: In this episode of Insights Unlocked, host Lija Hogan sits down with Jake Burghardt, author of Stop Wasting Research and ex-Amazon and ex-Microsoft. Together, they dive into one of the most overlooked challenges in customer research: why so much valuable insight never…
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As one of the world’s largest car manufacturers, Toyota is giving its machines a voice using AI as a trusted partner to transform how cars are built and serviced. In this episode, we speak with Kordel France, Principal AI Engineer & AI Architect at Toyota, to uncover how artificial intelligence is reshaping production and maintenance globally. We e…
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In this episode, I talk with Sarah Walker, a technical writer and yoga instructor, about how yoga principles like establishing foundations, respecting people’s time, and embracing practice over perfection can transform your approach to technical writing and help you create more mindful, user-centered documentation. Sarah and I discuss her path into…
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Jesse Friedman talks with Chris Reynolds from Pantheon, and together they explore the evolving role of developer relations in WordPress hosting. From organizational structure challenges to community contribution responsibilities, the two discuss how DevRel teams bridge customer needs with product development while giving back to the WordPress ecosy…
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Thanks Pressable for supporting the show! Get your special hosting deal at https://pressable.com/wpminute Become a WP Minute Supporter & Slack member at https://thewpminute.com/support In this episode of The WP Minute+ podcast, Kurt and Toby discuss their favorite business and non-business books, exploring themes of leadership, project management, …
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This week on Catalyst, Tammy is joined by the singular Sindhu Srivastava. Sindhu grew up in a small town in India then went on to study at the prestigious Indian Institutes of Technology and Wharton and is now the CEO of three companies - We Crush Events, Meaningful Data and We Crush AI. In this conversation Sindhu gets vulnerable with Tammy about …
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Some say internal product managers aren’t doing “real” product work. Ryan, Todd, and Joe aren’t buying it. In this episode, they dig into the differences between internal and external product management, and why shifting your mindset, not your products, can give your career the biggest boost. External PMs get the spotlight with customer growth, rev…
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Episode web page: https://bit.ly/4fEzKXi ----------------------- Episode summary: In this thought-provoking episode of Insights Unlocked, host Lija Hogan is joined by Tara May, CEO of Spirit Tech—a pioneering tech company where more than 90% of the staff are autistic. Together, they explore what it truly means to create inclusive workplaces, the bu…
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Jesse interviews Chris Reynolds, developer advocate at Pantheon, exploring how empathetic development and technical support experience shape enterprise WordPress hosting. They discuss developer relations as "customer zero," innovative content publishing solutions, and how understanding actual customer challenges drives better platform development a…
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NTT DATA’s CEO on staying true to his values as he leads the company into the future In this episode from the archives Tammy is joined by NTT DATA’s Global CEO Abhijit Dubey. Abhijit and Tammy discuss the importance of remaining grounded as a leader and Abhijit shares tips on how to overcome imposter syndrome - yes, CEOs can experience imposter syn…
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Thanks Pressable for supporting the show! Get your special hosting deal at https://pressable.com/wpminute Become a WP Minute Supporter & Slack member at https://thewpminute.com/support In this episode of The WP Minute+ podcast, Toby and Kurt discuss the journey of agency ownership. They explore the transition from feeling like a hobbyist to establi…
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Episode web page: https://bit.ly/4fEzKXi ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- Episode summary:This week on Insights Unlocked, Nathan Isaacs sits down with Gwen Hammes, co-CEO of CRO…
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In this solo episode, Kate shares an update on her content update progress. She also reflects on Manny Silva’s interview (S3:E14), Ryan Macklin’s interview (S3:E16), and Liz Argall’s interview (S3:E13) and the importance of learning even when we don’t have explicit reasons to do so. I’ve continued my work to update the KnowledgeOwl Support Knowledg…
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Jesse continues his conversation with Gravity Form's Matt Medeiros, exploring podcast hosting, content ownership, and RSS feeds. Jesse and Matt discuss how WordPress agencies can leverage content strategies, navigate the risks of platform dependence, and why open-source publishing provides critical independence for businesses. WP Minute Transistor.…
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Benoit Berthoux on the opportunities and risks of founding a startup in the age of AI In early 2023 Benoit Berthoux saw that generative AI was expanding possibilities for how people work. Benoit wanted to develop a tool that implemented seamlessly into their workflows instead of adding yet another tool. From this Mindy was born, helping people harn…
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Ever wonder how to position yourself in a job search the same way you’d position a product? In this episode, Todd Blaquiere and Joe Ghali welcome back resume and storytelling expert Nils Davis to talk about how product managers can stand out in a crowded job market by running their job hunt like a go-to-market strategy. We cover why resumes should …
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Thanks Pressable for supporting the show! Get your special hosting deal at https://pressable.com/wpminute Become a WP Minute Supporter & Slack member at https://thewpminute.com/support In this episode of The WP Minute+ podcast, Kurt and Toby discuss various aspects of running a WordPress agency, including productivity, work-life balance, client com…
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Episode web page: https://bit.ly/3Jjar14 ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- Episode summary:In this episode of Insights Unlocked, host Nathan Isaacs sits down with Talia Wolf—foun…
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In this energising and honest episode finale, Jules and Allison dig into the real-world dynamics of agility in practice—beyond the buzzwords. From unpacking the myth of self-organization to naming the creeping dangers of technical debt, they explore what truly drives high-performing teams. Together, they take on: Why self-organising teams aren’t fr…
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In this episode of Impressive Hosting, Jesse Friedman talks with Matt Medeiros from Gravity Forms about defining community in WordPress hosting. They explore what "WordPress community" really means, different ways to contribute beyond code, and why hosting companies need deeper agency partnerships that focus on mutual success rather than just resel…
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Leslie Shannon on why if you’re trying to replicate the physical world in the digital realm you’re doing it wrong This week on Catalyst Tammy sits down with Jeopardy winner, author of Virtual Natives and Head of Trend and Innovation Scouting for Nokia, Leslie Shannon. Leslie has a deep passion for combining technology and art and is now working to …
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Thanks Pressable for supporting the show! Get your special hosting deal at https://pressable.com/wpminute Become a WP Minute Supporter & Slack member at https://thewpminute.com/support In this episode of The WP Minute+ podcast, Kurt and Toby discuss various challenges and responsibilities in the WordPress development space, including user error, so…
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Episode web page: https://bit.ly/45oE6gF ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- Episode summary: In this episode of Insights Unlocked, host Nathan Isaacs chats with Chris Silvestri, f…
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The AI arms race in customer experience just got serious. We’re joined by industry legends Nerys Corfield (Injection Consulting), Jon Arnold (J Arnold & Associates), and Henry Iversen (boost.ai) to unpack one of the biggest AI moves in recent memory: NiCE’s $955M acquisition of Cognigy. We break down what this deal means for the future of AI-first …
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Learn how Ryan Macklin's "empathy advocacy" framework helps you design documentation that works for users in all emotional states (e.g. anxious, frustrated, exhausted, and curious/distractible) rather than assuming everyone comes to your docs in a perfect state of clarity. Ryan and I discuss his unique path into technical writing, starting from his…
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In this episode of Impressive Hosting, Jesse Friedman continues his conversation with SEO expert Joe Hall about essential WordPress hosting tools, customer support quality, and how AI is reshaping SEO. They explore bundled plugins like Yoast, the importance of knowledgeable hosting support, AI Overviews' impact on search traffic, and technical cons…
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Alicia Graham on how Claimable is using AI to help people appeal denied health claims Alicia Graham has seen firsthand how unjust health insurance denials have impacted people across the United States. Enter Claimable, a product that helps individuals challenge denied health claims. With an 80% success rate and a record of helping people get covera…
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Ever get told to “focus on outcomes, not outputs”... and then left with absolutely no clue what to do next? You’re not alone. Too many product thought leaders drop this phrase like it’s gospel, but rarely explain how to apply it. It’s a slogan, not advice, and it leaves real product managers stuck. This episode is the antidote. We break down what “…
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Thanks Pressable for supporting the show! Get your special hosting deal at https://pressable.com/wpminute Become a WP Minute Supporter & Slack member at https://thewpminute.com/support In this episode of The WP Minute+ podcast, Kurt and Toby discuss the complexities of pricing, client relationships, and ethics in agency work. They explore the balan…
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Episode web page: http://bit.ly/472L2m0 ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- What do magicians and marketers have in common? A lot more than you think. In this episode of Insights U…
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In Part 2 of this thought-provoking conversation, host Julian Tedstone welcomes back Alison from Quantum of Value for a candid exploration of the deeper issues surrounding Agile methodologies in digital transformation. Together, they take on a pressing question: What’s going wrong with Agile? From disillusionment at the boardroom level to ineffecti…
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In this episode of Impressive Hosting, Jesse Friedman interviews SEO expert Joe Hall about WordPress hosting and technical SEO. They discuss WordPress's built-in SEO advantages, Core Web Vitals performance metrics, the importance of caching and CDNs, and why custom CMSs often create more problems than they solve for search optimization. Joe Hall Go…
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At the first ever live Catalyst event Tammy and Sean Jantzen discuss driving digital innovation at UPS Sean Jantzen is the king of shipping for shipping. 24 years ago he started out as an intern at UPS and is now the Vice President of Applications Development. In the first ever live Catalyst recording from Nexus 2025, Tammy sits down with Sean to d…
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Thanks Pressable for supporting the show! Get your special hosting deal at https://pressable.com/wpminute Become a WP Minute Supporter & Slack member at https://thewpminute.com/support In this episode of The WP Minute+ podcast, Matt is joined by Sandra Kurze to discuss the unique offerings of Greyd, a comprehensive suite of tools designed for web a…
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From the hype cycle around AI to the real-world constraints enterprises face when adopting new tech, we explore the opportunities shaping the future of business communications in this episode. We’re joined by Jon Arnold, an independent tech analyst, for a conversation about the shifting landscape of enterprise communications. We talk about analysts…
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Episode web page: https://bit.ly/4kYTrdD ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode, we sit down with UX veteran and startup advisor Oksana Kovalchuk to explore the common…
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