Best Thulani Podcasts (2025)

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#273: Redefining leadership at the intersection of transformation & technology with Stephan Siegrist 10:59

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1d ago10:59

10:59

Live from LEAD-26 in Zurich. Stephan Siegrist is a professional alpinist. He says leadership means taking the lead when situations are uncomfortable. In mountaineering one person often needs the next rope length and must make small decisions by the centimetre and larger choices every half hour. Some choices are life threatening. On a recent Nepal e…

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Die getuienis agter Jesmé Swartz se “Alles is Okay” 26:49

1h ago26:49

26:49

In hierdie in-diepte gesprek deel die sanger, liedjieskrywer, televisiepersoonlikheid én smaakmaker Jesmé Swartz openhartig oor die persoonlike verlies van haar ouma, oupa en oom — en hoe daardie seer uiteindelik gelei het tot haar nuwe treffer, “Alles is Okay”. Leer hierdie dinamiese dame beter ken en word geïnspireer deur haar storie van rou, gel…

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#272: Different Beats Better: Branding That Sells Without Selling with David Brier 28:20

3d ago28:20

28:20

Hear branding advice that shifts focus from "better" to "different." David Brier explains how branding is the art of differentiation. He shows why brands that only tweak visuals fail, and shares real cases: a failed Jaguar rebrand and a successful Napa Fresh relaunch. Learn practical steps and imagination tools. About David Brier David Brier, known…

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Jolene Martin: From "Koolkos" to Discovering the Warrior Within 27:06

6d ago27:06

27:06

Celebrated TV personality and actress Jolene Martin opens up about feeling like a failure after divorce and how God revealed the warrior within her. She shares her journey of rebuilding, running her business, facilitating Trauma Drama sessions to help GBV survivors heal, and how she rests after a busy year full of productions. We also chat about th…

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#271: How BSI Software Builds the Future: Data, AI Agents and Digital Sovereignty with Markus Brunold 21:04

15d ago21:04

21:04

This episode explains how BSI builds for data, AI agents, and digital sovereignty. Markus Brunold shares the company mission, cloud and AI model choices, and how human roles and AI agents work together. Hear concrete examples and product thinking for regulated industries like financial services. About Markus Brunold Markus Brunold is CEO of BSI Sof…

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Young Christian Influencer’s Journey with Kayla Cantares 22:51

13d ago22:51

22:51

Kayla Cantares is a vibrant Christian influencer and university student whose life burns with one mission: to make Jesus known. She shares the gospel with sincerity and boldness, reminding others through her own journey that God is able to restore you — completely. ElevatedBy Radio Pulpit

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#270: Why Human Voices Are the Secret to Digital Transformation with Alex Wunschel 28:03

17d ago28:03

28:03

Learn why human voices drive digital transformation. Alex Wunschel explains how voice builds trust, shapes culture, and makes leaders relatable. Get concrete tips to speak authentically, train voice skills, and embed audio into internal communication. Hear real examples and pitfalls to avoid in corporate communication. About Alexander Wunschel Alex…

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When God Interrupts the Noise: Princess Jodwana 21:53

21d ago21:53

21:53

Princess Jodwana joins Jenna-Leigh Bilong on Elevated for a powerful and intimate conversation that goes far beyond her new single “Ngcwele.” In this episode, Princess opens up about the sacred moments that shaped her worship, the stillness where God speaks, and the journey that formed her heart for ministry long before stages and recordings. From …

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#269: School Needs a CX Makeover: Here is How with Leonard Sommer 32:18

28d ago32:18

32:18

Leonard Sommer argues schools are stuck in an industrial model and kill creativity. He shares proven examples and methods to redesign student experience. Learn why culture, not curriculum, matters and how businesses can partner with schools to prepare future workers and protect human creativity in the AI era. About Leonard Sommer Since 2014, Leonar…

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The Things We Don’t Talk About: Healing, Identity & Women’s Stories with Marothi Kutu 19:00

29d ago19:00

19:00

We sit down with author and executive producer Marothi Kutu, whose debut book The Things We Do Not Talk About has been called a warm hug, a mirror, and a brave invitation to face ourselves. Marothi opens up about writing through shame, heartbreak, motherhood, mental health, and the silent battles many women carry. We explore the power of vulnerabil…

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#268: AI Won't Fix Bad CX But It Will Expose It with Rajat Chawla 25:53

1M ago25:53

25:53

This episode shows how AI magnifies both strengths and gaps in customer experience. Rajat Chawla explains why AI exposes bad CX, how invisible effortless experiences look, and what leaders must do on culture, accountability, and journey design using Taco Bell, KLM, and Starbucks examples. About Rajat Chawla Some highlights about Rajat Chawla: - Asi…

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Prayers & Power Moves with Davina Bemako 26:54

1M ago26:54

26:54

This week, Elevated with Jenna-Leigh Bilong features Davina Bemako — fintech leader, founder of The Prayer Brunch, and mentor to young women across Africa. She shares how faith fuels her ambition, how she empowers women in business and fashion, and how she navigated the pain of losing loved ones while holding onto God. A powerful, real conversation…

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#267: Mastering CX and Digital Innovation: Global Insights 36:52

1M ago36:52

36:52

In this engaging episode Gregorio Uglioni welcomes Hussein M. Dajani, a visionary leader in customer experience and digital transformation. Hussein shares his journey through various leadership roles, highlighting his impactful work at Red Bull, Nissan, and Deloitte Digital. He discusses the importance of customer-centric strategies and the integra…

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#266: The Heart Of Service: a Blueprint For Human-Centric Ai In Customer Service 29:04

2M ago29:04

29:04

This episode dives into The Heart of Service, a practical guide to human-centered AI in customer service. Nick explains real stories, change management, measuring AI impact, frontline listening, ethics, and tools leaders can use. Good for CX leaders, managers, and practitioners. About Nick Glimsdahl Nick Glimsdahl is a trusted advisor to customer s…

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Open Heaven, Open Heart: Ps Collen Maluleke in Conversation 26:21

2M ago26:21

26:21

Ps Collen Maluleke joins Jenna-Leigh Bilong on Elevated as he reflects on A Decade of Open Heaven. From the realities of ministry, creating new music, to seeing the vision come to life – this is an openhearted conversation you don’t want to miss! ElevatedBy Radio Pulpit

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#265: Winning Leadership Buy-In: Aligning CX with Business Goals 25:03

2M ago25:03

25:03

Gregorio Uglioni sits down with senior customer experience manager Patty Soltis to explore the intricate dynamics of convincing the C-suite to embrace customer experience initiatives. Patty shares invaluable insights on aligning CX efforts with business strategies, understanding executive priorities, and demonstrating the true value of CX to drive …

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A Sound for Generations: Tikae Maestro on Purpose & Praise 28:54

2M ago28:54

28:54

A timeless conversation with Tikae Maestro, a visionary shaping a worship sound that echoes across generations. Rooted in faith and driven by purpose, Tikae blends African expression with soulful worship to inspire hearts and future creatives. We dive into legacy, calling, and the sound that God is birthing for this generation - including his power…

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#264: B2B or B2C: Time to Level Up in CX with Ben Phillips 28:14

2M ago28:14

28:14

Ben Phillips, a 20-year CX professional, explains how B2B customer experience differs from B2C, highlights key B2B moments, and gives real examples of fixing and leveraging accounts. He also shares practical training ideas: translate leadership strategy into frontline actions and use short, authentic formats like podcasts. About Ben Phillips Ben is…

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Thokozani Masike: Singing His Way to God 25:23

2M ago25:23

25:23

"I come from a family of people who don't go to church" Thokozani Masike, soloist of Amachule Worship, shares his inspiring journey with God and music. He also chats about their new song "Ancient of Days" - a powerful anthem of faith you don't want to miss! ElevatedBy Radio Pulpit

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#263: People, Platforms, and the Truth About CX 33:53

2M ago33:53

33:53

In this episode, Gregorio Uglioni dives deep into the world of brand love with Professor Aaron Ahuvia, a leading expert in the field. If you're curious about how emotional connections with brands are formed and why they matter for your business, this episode is a must-listen. Discover the science behind brand love, the strategies top companies use …

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Christ Consciousness and Caring Communities with Thulani Ngwenya 33:10

2M ago33:10

33:10

On today’s episode, we have Thulani Ngwenya, a wellness and spiritual coach, author, and founder of AltarPOS — a faith-based platform transforming how communities give and support one another. He shares how faith and technology can work together to keep Ubuntu alive, showing that even as giving becomes digital, compassion remains at the heart of it…

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#262: Retail Reinvented: People, Platforms, and the Truth About CX with Melissa Moore 28:17

2M ago28:17

28:17

Melissa Moore shares real retail stories, training tips, and practical views on customer centricity, employee experience, AI, and TikTok shop. Listeners get honest lessons on execution, people-first leadership, and building consistent retail experiences across channels. About Melissa Moore Melissa Moore is an award-winning Retail Consultant and Edu…

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Peace That Defies Understanding - Caitlyn De Beer 31:15

3M ago31:15

31:15

Caitlyn De Beer, bestselling author, life coach, and motivational speaker, shares how surrendering our brokenness to God creates a beautiful picture of resilience for our children, and a roadmap for finding peace that only comes from Him. Through her journey—from studying psychology to coaching 600+ women across 13 countries—she reveals the power o…

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#261: Fans Favorite: Mastering Design Thinking: Igniting Innovation and Supercharging Transformation with Michael Lewrick 33:30

3M ago33:30

33:30

In this episode, Greg sits down with Michael Lewrick, bestselling author and design thinking expert, to unravel how the mindset of design thinking—beyond just tools—can spark innovation, drive transformation, and elevate business performance. Michael dives into real-world cases, shares his "50 tools" framework, explores how to measure innovation us…

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"Gifted in Faith, Moving with Sound" - Bafundzie 19:42

3M ago19:42

19:42

Johannesburg-based recording artist and worship leader Bafundzie joins Elevated to share her powerful testimony and passion for ministry. From her beginnings in opera to leading worship at Yonder Worship Center and Jesus This, Jesus That, Bafundzie's music carries anointing and authenticity. She discusses he faith, musical journey and latest releas…

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#260: Employee Understanding: A Three-Pillar Framework for Designing a Great Experience and Driving Business Success 29:44

3M ago29:44

29:44

Annette Franz discusses her book on employee experience and emphasizes the connection between employee understanding and business success. She provides insights on culture, listening, and empathy as vital components for creating a positive workplace environment. About Annette Franz Annette Franz is a globally recognized thought leader, author, and …

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#259: Leading High-Performing Teams: Simple Habits of Fearless Leaders: Nick James 38:56

3M ago38:56

38:56

Learn how fearless leaders build high-performing teams. Nick James shares practical habits: start with why, create psychological safety, empower people, use candid feedback, and coach individuals. He also explains his Eighty20 coaching, leading agile change, and why radical transparency and backing your team matter in fast change driven by AI and t…

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#258: Building the Future: AI, Avatars and the Power of Community 29:08

4M ago29:08

29:08

This episode explores avatars, AI, and community-driven value. Annika Kessel explains Cosmic Universe, ethical avatar design, NFTs, and community economies. Hear real risks like profile hacking and practical uses for brands, education, and mental health. Learn a human-centered view of AI and the future. About Annika Kessel Annika Kessel is a vision…

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From Darkness to Deliverance - Dene Cohen 30:02

4M ago30:02

30:02

On today’s episode of Elevated with Jenna-Leigh Bilong, we’re joined by Dene Cohen — a woman who has walked through the world of demonology ministry, all the way from South Africa to New Zealand. Dene shares her powerful testimony of faith, freedom, and God’s transformative work in her life. This conversation is raw, inspiring, and a reminder that …

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#257: Toward a Post-Digital Society: Where Digital Evolution Meets People's Revolution: Antonio Grasso 33:09

4M ago33:09

33:09

Antonio Grasso offers invaluable perspectives for anyone looking to understand the intersections of technology, business, and society. By embracing a human-centric approach to digital transformation, businesses and individuals can prepare for a future where technology supports and enhances human endeavors. About Antonio Grasso is the Founder and CE…

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#256: Beyond the Theory: Creating Meaningful Experiences with Sam Stern 30:10

4M ago30:10

30:10

Sam Stern shares his unique perspective on bridging strategic insights with practical execution. He dives deep into the nuances of translating feedback into internal improvements at LinkedIn, highlighting the value of member voices in shaping user-centric solutions. Sam underscores the importance of emotional memory in customer experience design, e…

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#255: Fans Favorite: Bridging the Human Gap: Navigating B2B Sales Strategies with Jim Rembach 35:03

4M ago35:03

35:03

We deep dive into the interplay between artificial intelligence (AI) and human interaction in B2B sales environments. Our discussion traversed through the significance of forward-thinking, the essence of understanding customer needs, and the pivotal role of differentiation in today's competitive market. We unravel the nuances of fostering meaningfu…

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#254 Winning Inside to Win Outside: The EX-CX Connection with Francesca Di Meglio 32:07

4M ago32:07

32:07

How do you build customer experience (CX) that truly matters? Start by winning inside—through employee experience (EX). In this episode, Francesca Di Meglio reveals how human connections, trust, and empathy fuel transformation in both HR and CX. It's a masterclass in real leadership in the age of AI. The Top 3 Key Learnings 1. EX is the foundation …

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#253: Fans favorite: Mastering Digital Transformation with Marcus Köhnlein 30:43

5M ago30:43

30:43

In this episode, we discuss the role of leadership in guiding these transformations and explore how customer experience is evolving in the digital age. About Marcus Köhnlein Partner at Tactical Management Partner at Quarero Marketing Accelerator Partner at Quarero AG Partner at Taskforce Solutions Ltd / 360workx GmbH Resources LinkedIn Top Voice : …

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#252: It's Not Just Tech: Why People Drive Real Transformation with Bernd Ziethen 21:07

5M ago21:07

21:07

In this episode, we explore the truth behind real transformation with Bernd Ziethen, an experienced CEO, HR consultant, and headhunter. Bernd shares that while technology is advancing fast — especially with AI — true business success depends on leadership, culture, and human connection. He explains that even the best tech tools will fail without st…

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#251: Fans favorite: Mastering the Art of Customer Experience: Insights from the CEO of the CXPA 29:41

5M ago29:41

29:41

Greg Melia emphasizes that empathy and curiosity are the foundation of effective customer experience (CX). He believes that organizations must design systems proactively—through tools like journey mapping and predictive analytics—rather than relying solely on reactive fixes. Melia highlights the importance of understanding customer motivations and …

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#250: Jumpstart Your Workplace Culture 22:33

5M ago22:33

22:33

What does it take to create a workplace where people thrive, expectations are high, and trust is real? In this episode, Eric Stone shares practical advice from his book Jumpstart Your Workplace Culture. From leadership values to employee development, you'll walk away with powerful tools to transform your organization. The Top 3 Key Learnings 1. Cul…

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From Soccer to Song with Keith Reign 31:39

6M ago31:39

31:39

Worship leader and Gospel artist Keith Reign shares his powerful journey of learning to trust God’s timing through life’s unexpected detours. From the heartbreak of a career-ending soccer injury to discovering his true calling in music ministry, Keith reminds us that even in our winter seasons, God is quietly preparing us for purpose. He also talks…

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#249: Fans favorite: Leading a Human-Centric Digital Transformation 29:20

6M ago29:20

29:20

In this episode, we deep dive into what digital transformation truly means. Roy emphasizes that it's not just about technology; it's about reimagining both the work and the ways of working to produce a customer-centric business transformation. He shares compelling examples from contact centers and airlines to illustrate how digital tools can be ena…

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Stanton Europa’s Journey from Cape Flats to Creative Agency 17:50

6M ago17:50

17:50

“We’re not all bad or all about the violence.” These are the words of Stanton Europa — a graphic designer who grew up on the Cape Flats and chose not to be defined by his environment. In this compelling episode of Elevated with Jenna-Leigh Bilong, Stanton opens up about life in a community too often reduced to headlines, and how creativity became h…

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The Customer Experience World Games 2025 with Tom DeWitt 10:04

6M ago10:04

10:04

The CX Goalkeeper Podcast joins the Customer Experience World Games 2025. With the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2025. These are brief interviews that share the experiences of outstanding individuals who help charities improve. Customer Experience professionals worldwide come together to s…

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Evolving Personalization: The Secrets to Staying Ahead in CX 22:53

6M ago22:53

22:53

In collaboration with CCW Europe Summit 2025: CCW Europe Summit 2025 unites CX pioneers to solve today's challenges and shape tomorrow's solutions. Dive into next-gen AI, journey redesign, and customer-centric growth with leaders from Google, Nestlé, Ryanair, and more. Spot are limited! Join the event join the movement: Use the discount code CXGOAL…

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Living for Eternity: Rozelle Pienaar’s Worship-Filled Mission 29:14

6M ago29:14

29:14

In a world obsessed with the here and now, it's easy to forget we were made for eternity. In this powerful episode of Elevated, Jenna-Leigh sits down with Rozelle Pienaar — a young woman shaped by faith from her early days growing up on a YWAM base, now a dedicated maths teacher with a deep passion for worship. Rozelle shares how she lives missiona…

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Fan Favorite: Recalibrating Leadership for the Infinite Game 32:16

6M ago32:16

32:16

In collaboration with CCW Europe Summit 2025: CCW Europe Summit 2025 unites CX pioneers to solve today's challenges and shape tomorrow's solutions. Dive into next-gen AI, journey redesign, and customer-centric growth with leaders from Google, Nestlé, Ryanair, and more. Spot are limited! Join the event join the movement: Use the discount code CXGOAL…

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“Christianity is not vibes — it’s relationship.” - Godson Zek 28:09

6M ago28:09

28:09

Gospel artist Godson Zek opens up about the dangers of surface-level faith, the silent battles young people face, and his own journey through suicidal thoughts. From engineering to ministry and now education, he shares what restored his life — and how you can find lasting purpose too. ElevatedBy Radio Pulpit

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The Customer Experience World Games 2025 with Michael Brandt 8:16

6M ago8:16

8:16

The CX Goalkeeper Podcast joins the Customer Experience World Games 2025. With the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2025. These are brief interviews that share the experiences of outstanding individuals who help charities improve. Customer Experience professionals worldwide come together to s…

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Aha! Moments That Change Everything 20:56

6M ago20:56

20:56

In collaboration with CCW Europe Summit 2025: CCW Europe Summit 2025 unites CX pioneers to solve today's challenges and shape tomorrow's solutions. Dive into next-gen AI, journey redesign, and customer-centric growth with leaders from Google, Nestlé, Ryanair, and more. Spot are limited! Join the event join the movement: Use the discount code CXGOAL…

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Jesus & Global Worship – with Kingdmusic 32:18

6M ago32:18

32:18

Kingdmusic joins Jenna-Leigh Bilong to share the heart behind his viral hit Jesus and its brand-new multilingual version with Brazilian worship artist Luma Elpidio. We talk about more than music — we speak on fatherhood, identity, and what it means to live boldly for Christ in a divided world. Tune in for a conversation filled with testimony, purpo…

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The Customer Experience World Games 2025 with Thulani Ncube 9:28

6M ago9:28

9:28

The CX Goalkeeper Podcast joins the Customer Experience World Games 2025. With the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2025. These are brief interviews that share the experiences of outstanding individuals who help charities improve. Customer Experience professionals worldwide come together to s…

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Revisited: Unleashing the Power of Experience Management 32:08

7M ago32:08

32:08

In collaboration with CCW Europe Summit 2025 CCW Europe Summit 2025 unites CX pioneers to solve today's challenges and shape tomorrow's solutions. Dive into next-gen AI, journey redesign, and customer-centric growth with leaders from Google, Nestlé, Ryanair, and more. Spot are limited! Join the event join the movement: Use the discount code CXGOALK…