Best Switchfly Podcasts (2025)

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Weekend Getaways: How to Maximize Short Trips with Loyalty Perks 19:20

Play Pause

7d ago19:20

19:20

In this episode of Travel Buddy, the hosts dive into the growing trend of weekend getaways and microcations, sharing personal stories and insider strategies for making the most of short trips. They explore how Millennials and Gen Z travelers are driving demand for more frequent, experience-rich escapes that fit into busy lifestyles. The discussion …

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Loyalty Status and Travel Trends: What Matters Most to Modern Travelers 36:56

19d ago36:56

36:56

In this episode of the Travel Buddy podcast, presented by Switchfly, hosts Ian Andersen and Rachel Satow examine how generational shifts are redefining travel loyalty. Through a mix of industry data and personal perspective, they focus on what Gen Z and millennials value in rewards, what skepticism persists, and which trends will shape the future o…

1
Employee Retention Strategies in a Changing Market 27:06

28d ago27:06

27:06

In episode 27 of the Travel Buddy podcast, Rachel Satow is joined by Ian Andersen and Ashley Martinez to explore how organizations can better engage and retain their workforce amid rising turnover and shifting employee expectations. They discuss key drivers of disengagement, trends like wellness tourism, and how travel rewards are becoming an essen…

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The Impact of Loyalty Programs on Business Performance 29:05

3M ago29:05

29:05

In episode 26 of the Travel Buddy podcast, James Houchin and Rachel Satow explore the crucial role loyalty programs play in enhancing business performance. They discuss the dynamics of loyalty ecosystems, personalized marketing, and the benefits of integrating travel experiences into loyalty offers. This episode offers insightful strategies for lev…

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Emerging Travel Trends for 2025 27:12

4M ago27:12

27:12

In this exciting episode of the Travel Buddy podcast by Switchfly, we explore emerging travel trends for 2025 with special guests Ashley Martinez and Rachel Satow. They discuss how artificial intelligence and technology are reshaping travel planning and personalization. From innovative travel tech like neighborhood insights to the rise of domestic …

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Switchfly All-Hands Highlights 16:20

4M ago16:20

16:20

In this episode of the Travel Buddy Podcast, we sit down with Nowell Outlaw from Switchfly to discuss the outcomes of their recent 2025 All-Hands meeting in Denver. Learn more about Switchfly's remarkable growth, strategic directions, and their transformation from a tech company into a full-fledged travel service provider. Nowell provides insights …

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Customer Loyalty through Tech, Personalization, and Emotional Engagement with Loyalty360 23:33

6M ago23:33

23:33

In this episode of the Travel Buddy podcast, we delve into the intriguing dynamics of customer loyalty with Carly Stemmer Ivory, VP Research Analyst at Loyalty360. Join us as we explore the challenges brands face in keeping pace with changing consumer expectations and the role of technology in personalizing customer experiences. Discover insights i…

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Quitting It All and Traveling for 6 Months 23:08

7M ago23:08

23:08

In episode 22 of the Travel Buddy podcast, Nowell Outlaw, CEO of Switchfly, shares his transformative experience of quitting his job and traveling for six months through South America. Outlaw recounts the life-changing journey, offering insights into the value of unplugging from routine and embracing the unknown with his family. This episode promis…

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Using AI to Plan Travel 19:03

7M ago19:03

19:03

In episode 21 of the Travel Buddy podcast, Nowell Outlaw explores how artificial intelligence is revolutionizing travel planning. He delves into the practical use of AI tools like Claude to create efficient and detailed travel itineraries, even for destinations you're unfamiliar with. This episode is packed with insights that will enhance the way y…

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True Remote Work 16:44

8M ago16:44

16:44

In this episode of Travel Buddy we sit down with Switchfly's CEO Nowell Outlaw to discuss the realities of true remote work. We explore lifestyles that go beyond the norm including what it's like traveling the world while maintaining a job. Gain insights on the logistics and challenges of balancing work and travel from diverse locations, along with…

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How JetBlue is Transforming Vacation Packages and Customer Experience 23:52

8M ago23:52

23:52

In this episode, we sit down with Jamie Perry, President of JetBlue's travel product subsidiary, and Nowell Outlaw, CEO of Switchfly. The conversation dives deep into JetBlue's strategic evolution in travel products, highlighting how they are reshaping the perception of packaged vacations. Jamie shares insights on industry trends, the innovative ap…

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The Strategic Importance of Employee Travel: Wellbeing 42:05

8M ago42:05

42:05

In episode 18 of the Travel Buddy podcast, host James Houchin welcomes special guest Laura Mazzullo from Eastsidestaffing.com to discuss how travel benefits can significantly enhance employee wellbeing and boost organizational success. They explore the impact of travel on employee engagement, the changing work culture in the U.S., and the strategic…

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The Benefits of Air Carriers and Travel Packaging 19:22

8M ago19:22

19:22

In episode 17 of the Travel Buddy Podcast, Nowell Outlaw, CEO of Switchfly, discusses the benefits of air carriers and travel packaging, as well as how Switchfly's technology makes dynamic packaging effortless. Airlines navigate razor-thin margins by creating additional revenue streams through travel packages, featuring hotels, cars, and activities…

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Should You Use a Travel Agent? 13:30

9M ago13:30

13:30

In this episode of the Travel Buddy Podcast, Switchfly CEO, Nowell Outlaw, explores the often overlooked benefits of working with travel agents in the digital age. As travel enthusiasts might forego agents in favor of DIY online bookings, Nowell shares his invaluable insights and experiences that highlight the practical advantages and cost-saving s…

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Travel Loyalty for Financial Services Startups 15:49

10M ago15:49

15:49

In this episode of Travel Buddy, we explore the critical role of travel loyalty programs for financial services startups with host and CEO Nowell Outlaw. Discover how Switchfly’s innovative PRO platform allows these startups to swiftly integrate travel perks, boosting customer engagement and growth. Whether you’re a financial startup seeking rapid …

1
Save Thousands on Travel with Dynamic Packaging 13:34

11M ago13:34

13:34

In this episode of the Travel Buddy podcast, host Nowell Outlaw, CEO of Switchfly, uncovers the secrets of dynamic packaging in travel. He discusses how travelers can save thousands of dollars by bundling flights, hotels, and rental cars through specialized platforms. Listeners will gain valuable insights into navigating the travel industry and max…

1
AI and Machine Learning in Travel (feat. Ravneet Ghuman, Head of Data Science) 29:14

11M ago29:14

29:14

In this episode of Travel Buddy, host Ian Andersen is joined by Ravneet Ghuman, the head of data science and machine learning at Switchfly. Together, they explore the significant role of AI and machine learning in the travel industry, discussing how these technologies enhance customer experiences and streamline operations. This episode delivers val…

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Travel Loyalty: Single-source or Aggregator? 17:48

12M ago17:48

17:48

In this episode of Travel Buddy, Switchfly CEO Nowell Outlaw dissects the dynamics of travel loyalty programs from a vendor perspective. He highlights the distinctions between single-source and aggregator solutions and the impact on customer experience. This episode offers valuable insights into the role of AI and ML in enhancing travel solutions, …

1
Summer Events and the Promise of Travel 35:09

1y ago35:09

35:09

In this episode of Travel Buddy, James and Ian discuss their recent experiences at conferences and the growing desire for travel and experiences. They highlight the accessibility and affordability of travel, the shift towards remote work and digital nomadism, and the abundance of information and resources available for planning trips. They also tou…

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Introducing Switchfly PRO (feat. Nowell Outlaw, CEO) 20:28

1y ago20:28

20:28

Welcome to Travel Buddy, presented by Switchfly. In this episode, we are joined by Nowell, the CEO of Switchfly, as we explore the complexities and innovations of building white-label travel platforms. Learn about the intricacies of credit card processing, global travel solutions, and Switchfly’s unique offerings, including the new Switchfly PRO. W…

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Introducing Switchfly Go (feat. Nowell Outlaw, CEO) 16:19

1y ago16:19

16:19

In this episode of Travel Buddy, presented by Switchfly, we dive into the evolving landscape of employee benefits with guest Nowell, CEO of Switchfly. Discover how incorporating travel and leisure into wellness programs can enhance mental health and employee motivation. Nowell shares insights on Switchfly’s innovative travel solutions, leveraging m…

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Designing a Winning Travel Rewards Program 28:24

1y ago28:24

28:24

This episode of the Travel Buddy podcast, presented by Switchfly, dives into the intricacies of designing a successful travel rewards program. Host James Houchin, alongside Ashley Martinez, the head of global sales for Switchfly, explores the importance of travel loyalty, the process of engaging customers with a rewards program, and strategies for …

1
Understanding APIs and Why They Matter 33:27

1y ago33:27

33:27

This episode of the Travel Buddy podcast, hosted by Switchfly, features a deep dive into the importance and functionality of APIs (Application Programming Interfaces) in the digital travel industry. Mark Smith, a senior director of engineering at Switchfly, joins the show to explain how APIs serve as the backbone for travel technology companies, en…

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Customer Rewards vs. Customer Loyalty 37:33

1y ago37:33

37:33

This episode of the Travel Buddy podcast dives into the distinctions between travel rewards and loyalty programs. Hosts discuss the short-term benefits of rewards aimed at boosting sales versus the long-term advantages of cultivating brand loyalty for consistent customer engagement. The conversation touches on the ROI of loyalty programs, the impac…

1
Transforming Rewards and Recognition with Travel 29:09

1+ y ago29:09

29:09

This episode of the Travel Buddy podcast, presented by Switchfly, dives into how travel rewards can transform employee rewards and recognition programs. James and Ian discuss the evolving workforce, driven by changing expectations among millennials and Gen Z regarding work-life balance and employee benefits. They highlight the importance of travel …

1
Top Travel Tips 27:20

1+ y ago27:20

27:20

In episode four of the Travel Buddy podcast by Switchfly, the discussion revolves around practical travel tips, focusing on the mechanics of planning and booking a trip. Topics include starting the booking process, assessing different booking avenues such as online travel agents (OTAs), direct bookings, and the importance of using loyalty and rewar…

1
AI and Automation in Travel 23:46

1+ y ago23:46

23:46

In this episode of Travel Buddy presented by Switchfly, the team delves into the realm of AI and automation in the travel industry. From the broad definitions of automation to the specific applications in different sectors of travel, the conversation explores the significance of leveraging technology to enhance traveler experiences. Highlighting th…

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Gift Card Economics 19:23

1+ y ago19:23

19:23

In this episode of the Travel Buddy podcast, hosts James and Ian delve into the world of gift cards in the travel industry. They discuss the current state of travel, the growing popularity of gift cards, and the need for travel brands to offer a variety of options alongside gift cards. The hosts explore the economics of gift cards, including take r…

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Introducing Travel Buddy 24:48

1+ y ago24:48

24:48

In this first episode of the Travel Buddy podcast presented by Switchfly, hosts James and Ian delve into the exciting world of travel, rewards, and loyalty. They share personal stories, discuss the role of Switchfly in the travel industry, and explore the differences between employee and customer rewards. Join them as they provide valuable insights…