Best Stacy Nick Podcasts (2025)

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#260: Employee Understanding: A Three-Pillar Framework for Designing a Great Experience and Driving Business Success 29:44

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6h ago29:44

29:44

Annette Franz discusses her book on employee experience and emphasizes the connection between employee understanding and business success. She provides insights on culture, listening, and empathy as vital components for creating a positive workplace environment. About Annette Franz Annette Franz is a globally recognized thought leader, author, and …

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Brady Henderson on the 2-1 Seahawks and a dominant win over the Saints 40:02

5d ago40:02

40:02

ESPN’s fantastic beat reporter joins the show to review Seattle’s 44-13 win over New Orleans. They dive into Sam Darnold’s fit in Klint Kubiak’s offense, the lagging run game, Jaxon Smith-Njigba’s emergence as one of the game’s great receivers, and a big day for defense and special teams. Jacson and Brady then look forward to a TNF clash against th…

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#259: Leading High-Performing Teams: Simple Habits of Fearless Leaders: Nick James 38:56

7d ago38:56

38:56

Learn how fearless leaders build high-performing teams. Nick James shares practical habits: start with why, create psychological safety, empower people, use candid feedback, and coach individuals. He also explains his Eighty20 coaching, leading agile change, and why radical transparency and backing your team matter in fast change driven by AI and t…

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#258: Building the Future: AI, Avatars and the Power of Community 29:08

14d ago29:08

29:08

This episode explores avatars, AI, and community-driven value. Annika Kessel explains Cosmic Universe, ethical avatar design, NFTs, and community economies. Hear real risks like profile hacking and practical uses for brands, education, and mental health. Learn a human-centered view of AI and the future. About Annika Kessel Annika Kessel is a vision…

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The Gatorade moment: How CSU STRATA takes research from the lab to the marketplace 21:01

19d ago21:01

21:01

CSU STRATA Vice President of Tech Transfer Richard Magid talks about CSU isn’t just producing the next generation of professionals ready to change the world, but also the next generation of innovations ranging from disease resistant wheat varieties that protect our food supply to vaccines that protect our pets.…

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Stacy Rost on Sam Darnold’s debut and Seattle’s Week 1 loss to SF 56:02

20d ago56:02

56:02

ESPN Seattle’s excellent host joins Jacson to discuss what went right, went wrong, and how much to read into the Seahawks' opening week loss to the 49ers. How do Stacy and Jacson feel about the defense? Were fans sold a false bill of goods about the offense? Did that game adjust their expectations for the season? And what should we look for in Week…

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#257: Toward a Post-Digital Society: Where Digital Evolution Meets People’s Revolution: Antonio Grasso 33:09

21d ago33:09

33:09

Antonio Grasso offers invaluable perspectives for anyone looking to understand the intersections of technology, business, and society. By embracing a human-centric approach to digital transformation, businesses and individuals can prepare for a future where technology supports and enhances human endeavors. About Antonio Grasso is the Founder and CE…

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How are past wildfires altering the future of forests? 14:09

26d ago14:09

14:09

CSU researcher and former wildland firefighter Camille Stevens-Rumann talks about why forests aren’t bouncing back after wildfires like they used to as well as one unique (and slightly controversial) solution to the problem.By Colorado State University Marketing and Communications

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#256: Beyond the Theory: Creating Meaningful Experiences with Sam Stern 30:10

29d ago30:10

30:10

Sam Stern shares his unique perspective on bridging strategic insights with practical execution. He dives deep into the nuances of translating feedback into internal improvements at LinkedIn, highlighting the value of member voices in shaping user-centric solutions. Sam underscores the importance of emotional memory in customer experience design, e…

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#255: Fans Favorite: Bridging the Human Gap: Navigating B2B Sales Strategies with Jim Rembach 35:03

1M ago35:03

35:03

We deep dive into the interplay between artificial intelligence (AI) and human interaction in B2B sales environments. Our discussion traversed through the significance of forward-thinking, the essence of understanding customer needs, and the pivotal role of differentiation in today’s competitive market. We unravel the nuances of fostering meaningfu…

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Michael-Shawn Dugar on Seattle’s dominant preseason win and his new book “The Franchise” 1:20:30

1M ago1:20:30

1:20:30

The Athletic’s sensational beat reporter joins the show to break down his new book chronicling the LOB-era Seahawks (2:50) and talk Pete Carroll’s legacy in Seattle through the eyes of those players (17:11). They then dive into Mike Macdonald’s building heading into year two (34:31) and the Seahawks’ emphatic preseason win over the Chiefs (46:52). …

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Unringing the bell: Researcher works to understand, heal the brain following concussions 23:28

1M ago23:28

23:28

Colorado State University researcher Jaclyn Stephens is the director of the College of Health and Human Sciences BRAINSTORM Lab, where she studies adolescents and adults with sports-related concussion, along with more severe forms of traumatic brain injury. She recently spoke to CSU's The Audit about the short and long-term impacts of concussion, w…

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#254 Winning Inside to Win Outside: The EX-CX Connection with Francesca Di Meglio 32:07

1M ago32:07

32:07

How do you build customer experience (CX) that truly matters? Start by winning inside—through employee experience (EX). In this episode, Francesca Di Meglio reveals how human connections, trust, and empathy fuel transformation in both HR and CX. It’s a masterclass in real leadership in the age of AI. The Top 3 Key Learnings 1. EX is the foundation …

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#253: Fans favorite: Mastering Digital Transformation with Marcus Köhnlein 30:43

2M ago30:43

30:43

In this episode, we discuss the role of leadership in guiding these transformations and explore how customer experience is evolving in the digital age. About Marcus Köhnlein Partner at Tactical Management Partner at Quarero Marketing Accelerator Partner at Quarero AG Partner at Taskforce Solutions Ltd / 360workx GmbH Resources LinkedIn Top Voice : …

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Danny Kelly on Tory Horton, Mike Macdonald & the keys to an A+ fantasy league 1:06:21

2M ago1:06:21

1:06:21

The Ringer’s NFL and Fantasy Football expert joins Jacson to recount their appearance on Mina Kimes' live show (2:20), discuss how to level up your fantasy league (7:01), and what to expect from the Seahawks in 2025 (22:22). Purchase Cigar Thoughts Red Zone stogies right here: https://anthonyscigars.com/product-line/Cigar-thoughts-ct https://CigarT…

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#252: It’s Not Just Tech: Why People Drive Real Transformation with Bernd Ziethen 21:07

2M ago21:07

21:07

In this episode, we explore the truth behind real transformation with Bernd Ziethen, an experienced CEO, HR consultant, and headhunter. Bernd shares that while technology is advancing fast — especially with AI — true business success depends on leadership, culture, and human connection. He explains that even the best tech tools will fail without st…

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Ben Solak on the Anatomy of an NFL Champion 53:04

2M ago53:04

53:04

ESPN’s phenomenal analyst sits down with Jacson to discuss whether the 2024 season has set a blueprint for future Super Bowl success and the non-negotiable of NFL excellence (10:53). They also break down the contender tiers in the league headed into 2025 in terms of which teams, if any, are positioned to dethrone the Eagles (25:38). Finally, they w…

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#251: Fans favorite: Mastering the Art of Customer Experience: Insights from the CEO of the CXPA 29:41

2M ago29:41

29:41

Greg Melia emphasizes that empathy and curiosity are the foundation of effective customer experience (CX). He believes that organizations must design systems proactively—through tools like journey mapping and predictive analytics—rather than relying solely on reactive fixes. Melia highlights the importance of understanding customer motivations and …

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Griffin Sturgeon on Nick Emmanwori’s ceiling and which rookies stand out on tape 1:51:27

2M ago1:51:27

1:51:27

Seattle Overload’s domestic tape guru Griffin Sturgeon joins the show to talk replacing Geno with Sam Darnold (8:40), what to expect from Klint Kubiak as OC (23:31), how good the Seahawks defense can be in 2025 (48:07), and a healthy debate on Nick Emmanwori as a prospect (1:17:48). Griffin and Jacson also dive into the rest of Seattle’s draft clas…

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#250: Jumpstart Your Workplace Culture 22:33

2M ago22:33

22:33

What does it take to create a workplace where people thrive, expectations are high, and trust is real? In this episode, Eric Stone shares practical advice from his book Jumpstart Your Workplace Culture. From leadership values to employee development, you’ll walk away with powerful tools to transform your organization. The Top 3 Key Learnings 1. Cul…

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Why do Palisade peaches, Pueblo chiles matter so much to Colorado consumers? (ENCORE EPISODE) 12:21

3M ago12:21

12:21

Agriculture is big in Colorado, and a recent survey from the Colorado Department of Agriculture shows that Coloradans care a lot — not only about how their food is grown, but where it’s grown. CSU agricultural economist Dawn Thilmany spoke to The Audit about why the buy local movement matters so much to consumers.…

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#249: Fans favorite: Leading a Human-Centric Digital Transformation 29:20

3M ago29:20

29:20

In this episode, we deep dive into what digital transformation truly means. Roy emphasizes that it’s not just about technology; it’s about reimagining both the work and the ways of working to produce a customer-centric business transformation. He shares compelling examples from contact centers and airlines to illustrate how digital tools can be ena…

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The Customer Experience World Games 2025 with Tom DeWitt 10:04

3M ago10:04

10:04

The CX Goalkeeper Podcast joins the Customer Experience World Games 2025. With the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2025. These are brief interviews that share the experiences of outstanding individuals who help charities improve. Customer Experience professionals worldwide come together to s…

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Evolving Personalization: The Secrets to Staying Ahead in CX 22:53

3M ago22:53

22:53

In collaboration with CCW Europe Summit 2025: CCW Europe Summit 2025 unites CX pioneers to solve today’s challenges and shape tomorrow’s solutions. Dive into next-gen AI, journey redesign, and customer-centric growth with leaders from Google, Nestlé, Ryanair, and more. Spot are limited! Join the event join the movement: Use the discount code CXGOAL…

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Gregg Bell's top 3 training camp storylines for Seattle 1:12:29

3M ago1:12:29

1:12:29

The News Tribune’s Seahawks beat reporter sits down with Jacson to give his reaction to the trades involving Geno Smith and DK Metcalf (2:53) before giving us the three things he’s looking for most closely in training camp (22:34). Join them as they talk about a new approach to the OL, whether Seattle is designing an offense to hide Sam Darnold’s w…

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Fan Favorite: Recalibrating Leadership for the Infinite Game 32:16

3M ago32:16

32:16

In collaboration with CCW Europe Summit 2025: CCW Europe Summit 2025 unites CX pioneers to solve today’s challenges and shape tomorrow’s solutions. Dive into next-gen AI, journey redesign, and customer-centric growth with leaders from Google, Nestlé, Ryanair, and more. Spot are limited! Join the event join the movement: Use the discount code CXGOAL…

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The Customer Experience World Games 2025 with Michael Brandt 8:16

3M ago8:16

8:16

The CX Goalkeeper Podcast joins the Customer Experience World Games 2025. With the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2025. These are brief interviews that share the experiences of outstanding individuals who help charities improve. Customer Experience professionals worldwide come together to s…

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Aha! Moments That Change Everything 20:56

3M ago20:56

20:56

In collaboration with CCW Europe Summit 2025: CCW Europe Summit 2025 unites CX pioneers to solve today’s challenges and shape tomorrow’s solutions. Dive into next-gen AI, journey redesign, and customer-centric growth with leaders from Google, Nestlé, Ryanair, and more. Spot are limited! Join the event join the movement: Use the discount code CXGOAL…

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The Customer Experience World Games 2025 with Thulani Ncube 9:28

3M ago9:28

9:28

The CX Goalkeeper Podcast joins the Customer Experience World Games 2025. With the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2025. These are brief interviews that share the experiences of outstanding individuals who help charities improve. Customer Experience professionals worldwide come together to s…

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Revisited: Unleashing the Power of Experience Management 32:08

4M ago32:08

32:08

In collaboration with CCW Europe Summit 2025 CCW Europe Summit 2025 unites CX pioneers to solve today’s challenges and shape tomorrow’s solutions. Dive into next-gen AI, journey redesign, and customer-centric growth with leaders from Google, Nestlé, Ryanair, and more. Spot are limited! Join the event join the movement: Use the discount code CXGOALK…

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The Customer Experience World Games 2025 with Neal Topf 9:40

4M ago9:40

9:40

The CX Goalkeeper Podcast joins the Customer Experience World Games 2025. With the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2025. These are brief interviews that share the experiences of outstanding individuals who help charities improve. Customer Experience professionals worldwide come together to s…

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Governance for CX Success: Uniting Teams and Tech for Seamless Collaboration 20:56

4M ago20:56

20:56

In collaboration with CCW Europe Summit 2025: CCW Europe Summit 2025 unites CX pioneers to solve today’s challenges and shape tomorrow’s solutions. Dive into next-gen AI, journey redesign, and customer-centric growth with leaders from Google, Nestlé, Ryanair, and more. Spot are limited! Join the event join the movement: Use the discount code CXGOAL…

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Are restaurants putting their money where their mouth is when it comes to your health? 25:31

4M ago25:31

25:31

CSU researcher Megan Mueller talks about the impact that restaurants and our food environment can have on our food choices and our health.By Colorado State University Marketing and Communications

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The Future of Aged Care: How Ohana is Changing Home Healthcare 31:53

4M ago31:53

31:53

This episode is a powerful conversation with Peter Nicholson about transforming home healthcare through Ohana. Discover how his personal mission and professional background are creating real change in aged care, training caregivers with purpose, and helping older adults live with dignity. About the Guest Peter Nicholson is Managing Director of ALTK…

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E44: Deep Dive: The Emotional Center w/ Alec Charriez & PJ Bastura - PART 2 1:08:15

4M ago1:08:15

1:08:15

🧬 Welcome back to the Deep Dive the Centers Series! In this series, we dive deep into each Human Design center, and discover how the energy shows up for us in our real lives. For each panel, we have two people with the center Defined and two with the center Undefined, so we can explore our similarities and differences. On this episode, we are so ex…

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Revisited: Never Lose an Employee Again with Joey Coleman 34:48

4M ago34:48

34:48

We are revisiting one of the most downloaded episodes of the CX Goalkeeper Podcast; we were joined by Joey Coleman, an expert in customer experience and the author of "Never Lose an Employee Again." This insightful discussion peeled back the layers of employee experience, its impact on customer experience, and how businesses can excel in both. Top …

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How the Queer Memory Project is archiving LGBTQ+ history (ENCORE EPISODE) 20:18

4M ago20:18

20:18

As we head into Pride Month, The Audit revisits an episode in which CSU's Tom Dunn talks about the creation of the Queer Memory Project, an online archive dedicated to preserving LGBTQ+ history.By Colorado State University Marketing and Communications

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YOU ARE THE BOSS: BECOME THE MANAGER YOU WANT TO BE 21:18

4M ago21:18

21:18

Are you truly the leader you want to be—or just reacting under pressure? In this powerful episode, Sabina Nawaz shares hard-earned insights from decades of coaching CEOs and writing her new book, You Are the Boss. Discover how to navigate leadership challenges and lead with intention, clarity, and care. About the Guest Sabina Nawaz is an elite exec…

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E43: Deep Dive: The Emotional Center w/ Alec Charriez & PJ Bastura - PART 1 1:14:12

4M ago1:14:12

1:14:12

🧬 Welcome back to the Deep Dive the Centers Series! In this series, we dive deep into each Human Design center, and discover how the energy shows up for us in our real lives. For each panel, we have two people with the center Defined and two with the center Undefined, so we can explore our similarities and differences. In this episode, we are so ex…

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Energizing Teams, Delighting Customers: Stacy Sherman on Doing CX Right 22:32

5M ago22:32

22:32

In this compelling episode of the CX Goalkeeper Podcast, Gregorio Uglioni invites Stacy Sherman to delve into the heart of customer experience (CX) and leadership. Known for her mantra of “Doing CX Right,” Stacy shares her journey, emphasizing the human aspect of businesses and the crucial role of leadership in fostering a culture of engagement and…

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Gregg Rosenthal on the 2025 Seahawks Draft Class 50:49

5M ago50:49

50:49

NFL Network’s offseason guru breaks down the Seahawks draft with Jacson, giving his thoughts on Grey Zabel, Nick Emmanwori, Elijah Arroyo, and Jalen Milroe among others (14:38). The two also discuss whether Seattle’s draft class changes their place among the NFL’s would-be contenders (43:07). Purchase Cigar Thoughts Red Zone stogies right here: htt…

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Workforce Management in the Digital Age 23:44

5M ago23:44

23:44

This episode is a goldmine for leaders, CX professionals, and anyone working in contact centers. Irina Hollatz, workforce management (WFM) expert and podcast host of “WFM Unfiltered,” shares powerful insights on how workforce management impacts customer satisfaction, how AI can support—not replace—humans, and why empathy and process are key to digi…

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Camille Dungy’s book, “Soil,” digs into poetry, plants, parenthood and the pandemic (ENCORE EPISODE) 25:21

5M ago25:21

25:21

An encore episode featuring CSU Distinguished Professor, writer and poet Camille Dungy speaking about using her garden to explore issues of history, race, sustainability and motherhood in her book "Soil: The Story of a Black Mother's Garden."By Colorado State University Marketing and Communications

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Best Of: Simplification at the Core: Lou Carbone on Refining Business Strategies 28:29

5M ago28:29

28:29

In the ever-evolving customer experience landscape (CX), the CX Goalkeeper Podcast stands out by bringing thought leaders and industry pioneers to discuss the future of customer engagement and leadership. This "best of" is no exception, featuring an insightful conversation with Lou Carbone, a trailblazer in experience management and the founder of …

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The CX Leadership Blueprint: Build It Right from Day One 27:42

5M ago27:42

27:42

In Episode 233 of the CX Goalkeeper Podcast, host Gregorio Uglioni speaks with Sarah Caminiti, Head of Customer Service in the US at Acam and the host of the Epical Growth podcast. This episode dives deep into foundational leadership and how it shapes strong CX teams and business results. Sarah shares powerful, real-life insights on building empowe…

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The Disney Magic: Lessons Every Business Can Use Today 28:39

6M ago28:39

28:39

Released date: April 2025 Episode Number: 233 Name of the guest: Vance Morris Why You Can't-Miss This Episode In this magical episode, Vance Morris shares powerful customer experience strategies straight from the Disney playbook. As a former Disney cast member and a business owner who successfully adapted these strategies into non-glamorous industr…

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E42: Deep Dive: The Spleen Center w/ Nathalia Gilek & PJ Bastura - PART 2 1:08:26

6M ago1:08:26

1:08:26

Welcome back to the Deep Dive the Centers Series! In this series, we dive deep into each Human Design center, and discover how the energy shows up for us in our real lives. For each panel, we have two people with the center Defined and two with the center Undefined, so we can explore our similarities and differences. In this second half of the disc…

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How history may help solve the maritime mystery of ‘milky seas’ 21:14

6M ago21:14

21:14

Imagine being a sailor in the 1700s and suddenly in the pitch black of the night, the sea begins to glow a fluorescent green, illuminating the ocean like a giant nightlight. Today, this peculiar occurrence is known as “milky seas,” but more than 300 years later researchers still don’t know much more about the phenomenon than those sailors did. Now …

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The Way of Working Changed: Building Human-Centered Companies 28:31

6M ago28:31

28:31

In this inspiring episode of the CX Goalkeeper Podcast, Luke Jamieson shares his bold vision for the future of work, customer experience, and employee engagement. From human-centered organizations to the power of authenticity and observability in CX, Luke’s energy, ideas, and real-life stories will challenge the way you think about leadership, work…

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The AI-Powered Data Revolution: What Leaders Need to Know 23:09

6M ago23:09

23:09

Discover how to harness AI and cloud technology to revolutionize your data strategy. Aravind Nuthalapati explains how businesses can leverage AI-driven insights, overcome cloud migration challenges, and position themselves for competitive success. About the Guest Aravind is a Cloud Technology Leader specializing in big data and cloud technologies, …