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CX Decoded is our semi-monthly podcast designed to deliver insight from leaders in the customer experience and marketing industries. Each episode is designed to help you better understand the customer experience and the value it can add to your customers’ lives.
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Building a cybersecurity program is complicated. Building one that is equipped to truly enable the organization it serves is another thing altogether. Robert Wood from Sidekick Security interviews security leaders from a diverse set of organizations to talk about program transformations. From team design, technology, compliance versus security, and strategic leadership, learn about how to lead a program transformation of your own from people who have gone through it before.
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Hey, amazing parents of 5 to 12-year-olds! Do you sometimes find it challenging to navigate the journey of cultivating happy, confident, and well-rounded kiddos? Wondering if there's a way to guide them without letting the world dictate who they become? Well, you're not alone. Feeling a bit overwhelmed by the flood of info and different approaches? Who wouldn't be? As your personal development sidekick for your kids, I totally get it. In the midst of all your other responsibilities, shaping ...
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Bite-sized podcast designed for quick consumption. Each episode clocks in under 10 minutes and helps to educate listeners on gadgets, apps, games, and more. An informal and informative approach to cool tech and things we think you'd like, we highlight our favorite things to cross our path. We also like to chat about other non-tech things that we believe you'd love.
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Send us a text Lenore Skenazy, author of Free-Range Kids and president of the nonprofit Let Grow, joins me to talk about raising resilient, capable kids in a culture that often confuses supervision with safety. You’ll hear the now-famous subway story that started it all and discover why giving our kids more independence isn't risky—it's necessary. …
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In this episode of CX Decoded, Editor-in-Chief Dom Nicastro sits down with CMSWire’s VP of Research, Sarah Kimmel, to unpack top findings from two pivotal reports: the 2025 State of the CMO and the 2025 State of Digital Customer Experience. Together, they explore the evolving skill sets required of modern CMOs, the cautious return of marketing budg…
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Send us a text Is homeschooling right for your family? And how can you make learning at home more engaging—even if your kids attend traditional school? In this episode, I’m joined by Jessica Decaillon, founder of Wonder Spark Learning, a working homeschool mom and passionate educator who brings Mandarin and STEM to life through play and hands-on le…
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Send us a text In this episode of Unlock Your Child’s Full Potential, we explore a topic that’s often overlooked in the parenting world: the power of a mother’s imagination. Today’s guest is Melissa Llarena—imagination coach, mom of three boys, and author of Fertile Imagination. Through her work and personal story, Melissa challenges the belief tha…
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Send us a text In this episode of Unlock Your Child’s Full Potential, we’re diving into the world of attachment styles—what they are, how they form in early childhood, and why they matter for both parenting and romantic relationships. Our guest, Bev Mitelman, breaks down the four main attachment styles (secure, anxious, avoidant, and fearful avoida…
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Many thanks to Ruairi Walsh for coming on this week's hurling podcast. Plenty to cover. Likes, shares and comments appreciated. Agenda - Division 2, 3 and 4 league finals reflections from last weekend. - Division 1A and 1B league final previews. - Munster Minor and U20 early round reflections.
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Send us a text In this episode, Shane Jacob, founder of The Horsemanship Journey and creator of Stable Living Coaching, shares transformative insights into how parents can build calm, confident leadership in their homes. Using powerful principles inspired by horsemanship, Shane teaches us how to reduce anxiety, stress, and conflict while increasing…
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Too many marketers are chasing likes over results. Jim Lecinski, clinical professor of Marketing at Northwestern University and former Google executive, says it’s time to reframe the CMO role—from brand builder to growth driver. In this episode, he breaks down how to stay customer-obsessed, navigate AI-driven search and get ready for Gen Alpha befo…
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Send us a text In this episode, I’m sharing a special conversation from my mentor Wendy Snyder’s podcast, where she interviewed me about my journey with positive parenting. We discuss the transformation I experienced - from struggling with old habits to fully embracing a more intentional and connected approach. You’ll also hear about the coaching p…
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Send us a text Traditional parenting methods often don’t work for gifted kids. Their intensity, sensitivities, and deep emotions require a different approach—one rooted in understanding, connection, and support. In this episode, I sit down with Sarah Strouthopoulos, a master educator, gifted specialist, certified kids life coach, parenting coach, a…
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In this conversation, Robert Wood and Mads Bundgaard Nielsen delve into the complexities of cyber risk quantification, exploring Mads' journey into this niche field, the importance of a business-first approach to risk management, and the distinctions between compliance and effective risk management. They discuss foundational steps for initiating ri…
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Send us a text Parenting doesn’t have to feel like a constant battle. In this episode, I sit down with Sarah Rosensweet, host of The Peaceful Parenting Podcast and a parenting coach with over 20 years of experience helping families shift from conflict to connection. We dive into what peaceful parenting really looks like in everyday life—how to fost…
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Send us a text Have you ever struggled with mood swings, depression, or extreme fatigue that seemed to come out of nowhere? Maybe you've been told it’s just stress, hormones, or a chemical imbalance—but deep down, you feel there’s more to the story. Today, I’m talking with Chloe Jimenez-Peters, a transformational hypnotherapist who helps women unco…
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Send us a text Parenting teenagers comes with its own unique challenges, but it’s never too late to create meaningful connections and foster a peaceful home. In this episode, I sit down with parenting coach Janine Mushawar, who specializes in helping moms and dads build strong, connected relationships with their teens. Janine shares her personal jo…
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In this conversation, Robert Wood and Gunnar Peterson delve into the complexities of application security (AppSec), discussing its evolution, the importance of building effective AppSec programs, and the need for engaging developers in security practices. They explore the blurred lines between cloud security and application security, the role of po…
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Send us a text In this episode I’m joined by Stephanie Pinto, an emotional intelligence coach and author of "From Chaos to Connection." Together, we tackle essential concerns: Navigating emotional self-regulation Raising emotionally intelligent kids when your partner is on a different page Effectively handling meltdowns Stephanie, with her extensiv…
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Send us a text In this episode, I’m joined by Matt O'Neill, happiness coach, author, and host of The Good Mood Revolution podcast. As a father of four, Matt has dedicated his work to helping parents build happiness as a skill—even during life’s toughest moments. We explore the eight primary bad moods we all experience, how they show up in ourselves…
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Send us a text In this episode, I’m joined by Richard O’Keef, a renowned parenting educator and author of 9-1-1: What is Your Parenting Emergency?. With decades of experience teaching parenting education in communities and prisons, Richard shares his invaluable insights into the root causes of destructive behaviors like addiction, violence, and cri…
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Send us a text What if the key to helping your child overcome anxiety or challenging behaviors started with you? In this episode, Brad shares his powerful journey of self-discovery and healing, sparked by a desire to support his son. When a coach encouraged him to examine the untruths from his own childhood, Brad uncovered the profound connection b…
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In this episode of “CX Decoded,” Michelle Hawley, senior editor at CMSWire, takes a look inside the nuances of brand evolution in today’s digital word, featuring Amber Holm, CMO at Winnebago Industries and Ranu Coleman, head of marketing at PatPat. In this episode, both leaders delve into the importance of customer insights in keeping brands releva…
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Send us a text The holiday season is meant to be magical, but for many parents, it can also feel overwhelming. Between managing endless to-do lists, navigating family expectations, and trying to keep traditions alive, it’s easy for joy to take a backseat to stress. In this episode, we’ll explore practical strategies to help you embrace the holiday …
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In this episode, we cover four standout products from SwitchBot that streamline smart home and personal device management. First up, the SwitchBot Hub 2 integrates infrared remote controls and automation, featuring a Swiss-made temperature/humidity chip, adaptive light sensor, and Matter compatibility for easy integration with Apple HomeKit. Users …
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Send us a text Ever feel like you’re doing everything right but still struggling with family health issues? This episode is a must-listen! I sat down with Sandie Gascon, a certified integrative healing practitioner, to explore how a holistic approach can transform your family's wellness journey. Here’s what we discuss: The importance of identifying…
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In this episode, we dive into the Reolink Altas PT Ultra, a cutting-edge 4K battery-powered security camera that offers exceptional features for residential and commercial use. With its stunning 4K resolution, ColorX technology for vivid night vision, and long-lasting battery life of up to 500 days in PIR Trigger mode, this camera is designed for c…
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In this episode, we discuss the myFirst Camera 50, a unique device designed for children aged 5-12 that blends creativity with technology. With features like a 20MP rear camera, 1080P video recording, and built-in AI for photo and video editing, kids can easily capture their surroundings and express themselves. The camera promotes safety with a chi…
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Send us a text In this heartfelt episode, I sit down with Ruthie Aurand, a fellow certified positive parenting coach, to discuss her transformative journey from traditional, reactive parenting to embracing a compassionate, mindful approach. Ruthie shares her raw and honest story, detailing the shifts she experienced as both a mom and a coach. We ex…
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In this episode, we explore the Yaber T2 Plus projector, a compact powerhouse offering exceptional features for home entertainment and beyond. With 450 ANSI lumens and 1080p FHD resolution, users can enjoy brilliant visuals on screen sizes ranging from 40 inches to 120 inches, making it perfect for movie nights or soccer matches. The device support…
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In this episode, we review two meat thermometers: the ThermoMaven F1 and the F1 Turbo. Both offer 0.5-second reading times and ±0.5°F accuracy certified by NIST, ensuring precise cooking. The F1 features IP67 waterproofing, a magnetic back, and a smart backlight, while the F1 Turbo includes an auto-rotating display and a built-in bottle opener. Des…
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In this episode, we dive into the features of the WaterH Boost Bottle, a smart hydration companion designed to keep you on track with your daily water intake. With a generous 32-ounce capacity and automatic hydration tracking, this bottle sends timely reminders to help you maintain optimal hydration. Its triple-walled stainless steel construction k…
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Send us a text In this episode, we’re diving into the heart of positive parenting with our second key pillar: intentional communication. If you’re just joining us, I recommend checking out Episode 70 first, where we explore the foundational “paradigm shift” that sets the stage for all positive parenting tools. There, we discuss the different parent…
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In this episode of CX Decoded, host Dom Nicastro, editor-in-chief of CMSWire, dives into the future of AI in customer service with insights from three leading experts in the field. This episode brings together discussions from two separate CMSWire TV "Beyond the Call" interviews, featuring Barry Cooper, president of NICE’s CX Division; Tom Laird, C…
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In this conversation, Robert Wood, CEO of Sidekick Security, interviews Tyler Healy, CISO of DigitalOcean, discussing the evolution of security leadership, the importance of security as an enabler for business growth, and the dynamics of building a security team. They explore the challenges of engaging with customers, fostering internal relationshi…
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Send us a text Ever find yourself struggling to stay calm in those heated parenting moments? This episode dives into the why behind our reactivity when our kids misbehave. Join me and energy healing specialist Natalie Bedard as we explore the link between our nervous system and parenting responses. Natalie shares accessible techniques to bring safe…
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Send us a text In this episode, Dr. Janice Cohn, a seasoned psychotherapist and author, joins the conversation to explore how we can help children cultivate compassion, empathy, and moral courage in a world often overshadowed by incivility and violence. Dr. Cohn shares practical strategies for fostering kindness in kids, emphasizing the importance …
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Send us a text In this episode, we dive into the three major parenting styles—autocratic, permissive, and democratic—and how understanding each can help you create stronger connections with your children. I’ll share practical tips for shifting away from control-based or overly lenient approaches, and toward a democratic parenting style rooted in mu…
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Send us a text In this episode, I sit down with Veenu Keller, a Life Coach, Behavior Specialist, and host of the *Redefine Parenting* podcast. Veenu brings over two decades of experience working with families to transform the way they communicate, discipline, and connect with their children. With her focus on emotional awareness and empowering kids…
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