Best Shishkin Productions Podcasts (2025)

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214: Kevin Wilkins - Turning Vision into Sustainable Impact 21:54

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8d ago21:54

21:54

Kevin Wilkins, Founder & CEO of Trepwise, shares how purpose-driven organizations can achieve sustainable impact through strategic planning, systems thinking, and organizational effectiveness. With a background at Procter & Gamble and in financial services, Kevin recounted how his experiences in post-Katrina New Orleans inspired his shift toward su…

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213: Jimi Gibson - Why Your Brand Voice Matters More Than Ever 18:04

13d ago18:04

18:04

Jimi Gibson is the Vice President of Brand Communication for Thrive Agency, a full-service digital marketing firm that has spent over 15 years helping businesses—from small local shops to large multi-location enterprises—navigate the fast-changing online landscape. In this episode of the Business Mic Podcast, he shares insights on adapting to the r…

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212: Christian LeFer - From Vision to IRS Approval: Making Nonprofits Happen Faster 21:16

15d ago21:16

21:16

Christian LeFer is the CEO and founder of Instant Nonprofit, a company that streamlines the often complex and frustrating process of starting and sustaining a nonprofit organization. Drawing inspiration from his personal connection to the Special Olympics through his developmentally disabled sister, Christian became determined to remove the bureauc…

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211: Kira Shishkin - Redesigning the News Business for a Distracted World 25:25

23d ago25:25

25:25

Kira Shishkin is the CEO and founder of Informed, a startup delivering concise, ad-free, and credible news summaries via SMS. In this episode of the Business Mic Podcast, he shares how a frustrating experience during an earthquake in San Francisco, where he struggled to find reliable information without hitting paywalls or popups, inspired him to c…

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210: Cary Prejean - Breaking the Bottleneck: A Strategic Blueprint for Sustainable Business Growth 26:55

2M ago26:55

26:55

Cary Prejean, founder of Strategic Business Advisors and a seasoned business strategist, joined The Business Mic to discuss how entrepreneurs can shift from simply running a business to intentionally designing one that supports their long-term goals, financial health, and personal satisfaction. Drawing from decades of experience in accounting, fina…

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209: Ken Rapp - Transforming Post-Sale Product Experience into Brand Loyalty 24:38

2M ago24:38

24:38

Ken Rapp, CEO and co-founder of Blustream Corporation, discusses the untapped potential in the post-sale product experience and how businesses can dramatically improve customer retention, satisfaction, and lifetime value through personalized, data-driven engagement. Blustream’s core innovation is its Product Experience AI Engine — a platform design…

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208: Filip Sardi - Designing Post-Purchase Experiences that Win Loyalty 22:54

2M ago22:54

22:54

Filip Sardi, founder of the Client Flow Movement, joined The Business Mic to explore a critical yet often overlooked part of the customer journey, what happens after the sale. Having built a career as a successful launch strategist, Filip shifted his focus from front-end sales to client retention, driven by a deep belief that “when your clients win…

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207: James Warren - From Data to Meaning: Building Empathy into Customer Experience 26:27

4M ago26:27

26:27

James Warren, Founder and CEO of Share More Stories discusses how his company is redefining how organizations understand customer and employee experiences through storytelling and AI. At the heart of this innovation is SEEQ — a research platform that stands for Stories to Engage, Explore, and Question. SEEQ helps businesses move beyond surface-leve…

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206: Jennifer Q. Williams - Delivering Satisfaction: The Customer-First Journey of Saint Louis Closet Co. 25:30

4M ago25:30

25:30

Jennifer Q. Williams, founder and owner of Saint Louis Closet Co., joined The Business Mic podcast to share her entrepreneurial journey and the philosophy behind her thriving custom closet business. Starting the company in her twenties after leaving graduate school, Jennifer transformed a natural passion for organization into a business that helps …

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205: Eli Portnoy - Why Listening to Customers Is a Superpower for Business Growth 25:53

4M ago25:53

25:53

In this episode, Eli Portnoy, founder and CEO of Back Engine, joins us to share his entrepreneurial journey and deep passion for customer experience. Eli discusses how Back Engine is revolutionizing the way B2B companies listen to their customers through high-velocity, AI-powered feedback loops. He explains the painful gap he experienced in staying…

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204: Dan Abel Jr - Crafting a Timeless Chocolate Brand Through Customer Moments 21:49

4M ago21:49

21:49

In this episode, Dan Abel Jr., Chief Chocolate Officer at Bissinger’s Handcrafted Chocolatier, shares insights into running a family-owned chocolate company with a rich 350-year heritage. He discusses the seasonal peak during Easter, how the team collaboratively creates new products, and how Bissinger’s blends tradition with innovation. The company…

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203: Palesa Nhlapo - Leading with Empathy: Redefining Customer Growth 21:55

5M ago21:55

21:55

In this episode, Palesa Nhlapo, Head of Customer Growth for the Personal Segment at FNB South Africa, explores how real impact in customer experience begins with human understanding. She shares how her team focuses on identifying and responding to pivotal life moments, such as job losses or the passing of a loved one, not merely with products but w…

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202: Marcelo Calbucci - Leveraging the PR FAQ Framework for Customer Experience Excellence 14:40

5M ago14:40

14:40

In this episode, tech and product leader Marcelo Calbucci introduces the PR FAQ framework, a strategic innovation tool developed by Amazon to refine ideas and align teams before execution. The framework—short for "Press Release and Frequently Asked Questions"—encourages organizations to work backward from a vision of success by drafting a press rel…

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201: Stefan Osthaus - Advancing Customer Experience: Certifications, Standards, and Best Practices 28:27

7M ago28:27

28:27

Stefan Osthaus is the President of the Customer Institute, a global volunteer organization dedicated to advancing excellence in customer and employee experience management. In this episode, he explains how the Institute certifies tools, methodologies, and organizations to ensure industry best practices. He highlights their new Certified Customer Ce…

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200: Borja Cuan - Mastering Customer Experience in Digital Marketing 25:50

7M ago25:50

25:50

Borja Cuan is the co-founder of Four15 Digital, a growth marketing agency with offices in California and Mexico. In this episode, he discusses how his agency helps businesses scale through platforms like Google Ads, Microsoft Bing, Meta, TikTok, and LinkedIn. Borja highlights the role of AI in digital marketing, explaining that while it enhances co…

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199: Justine Morgan - Building Authentic Customer Experiences and Powerful Brands 25:06

9M ago25:06

25:06

In this episode, we dive into the world of customer experience and brand strategy with Justine Morgan, Founder and Director of CX Ignite. Justine shares her journey from starting a data analytics company to becoming a marketing strategist and fractional CMO, helping organizations align their brand, customer experience, and business goals. Discover …

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198: Dr. Emmanuel Manyonganise - The Hyper-Personalization CX Evolution 28:05

9M ago28:05

28:05

In this episode, we welcome back Dr. Emmanuel Manyonganise, Customer Experience Strategy Advisor at Bank Albilad, who dives deep into the concept of hyper-personalization, explaining how it revolutionizes customer interactions beyond traditional personalization by leveraging real-time data, individual context, and advanced technology. He shares ins…

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197: Vance Morris - Creating Unforgettable Customer Experiences the Disney Way 20:25

9M ago20:25

20:25

Vance Morris, a former Walt Disney World leader turned entrepreneur and consultant shares insights on how he leveraged Disney's legendary customer experience strategies to build a thriving carpet cleaning business and now helps businesses create unforgettable customer experiences while commanding premium pricing. From the power of systems and scrip…

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196: Dr. Emmanuel Manyonganise - The importance of a well-defined Customer Experience strategy 26:27

11M ago26:27

26:27

In this episode, I sat down with Dr. Emmanuel Manyonganise, Customer Experience Strategy Advisor at Bank Albilad, to uncover how crafting the right customer experience (CX) strategy can transform your business. Dr. Manyonganise explains how aligning your CX strategy with your overall business goals is the key to driving real results. He also shares…

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195: Richard Ssebaggala - How leadership impacts customer experience 33:28

1y ago33:28

33:28

Richard Ssebaggala is a renowned Organization and Leadership Development consultant with a deep passion for Customer Experience. Richard shares his expertise on the often overlooked but critical connection between leadership quality and customer satisfaction. We explore how poor leadership practices can detrimentally impact the customer experience,…

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194: Wale Akinyemi - Creating Unforgettable Customer Experiences 29:59

1y ago29:59

29:59

Dr. Wale Akinyemi, an esteemed Organizational Culture Expert and the Chief Transformational Officer of PowerTalks Culture Experts, offers profound insights in this episode. He delves into the significance of fostering a customer-centric organization, emphasizing the necessity of an all-encompassing customer experience ecosystem that extends beyond …

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193: Andreea Coca - Using Data-driven Insights to Navigate the CX Landscape 20:01

1+ y ago20:01

20:01

Andreea is the Customer Experience & Quality Manager at Pluxee. In this episode, she shares valuable insights into the power of data-driven strategies in navigating the complex CX landscape. During our discussion, we explore various aspects, from comprehending customer preferences to refining service delivery, highlighting the utilization of data i…

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192: Claire Boscq - Enhancing Customer Experience Through Workplace Feng Shui 24:37

1+ y ago24:37

24:37

Claire Boscq is a keynote speaker and creator of the BizShui™ Method. In this episode, Claire shares invaluable insights on breaking into the world of keynote speaking and finding your niche topic. She also highlights how the BizShui™ Method can revolutionize businesses, offering unparalleled customer experiences by blending Feng Shui principles wi…

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191: Federico Cesconi - Strategies for Effective Customer Experience Management 22:56

1+ y ago22:56

22:56

Federico Cesconi is the co-founder of Sandsiv, a software-as-a-service solution, powered by Artificial Intelligence (AI), to help companies around the world to properly measure Customer Experience (CX) and actively manage Customer Journey (CJ). In this episode, Federico shares his expertise and insights into the profound impact of Customer Experien…

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190: Gregorio Uglioni - Unveiling 2023's Trends and Transformations in CX Insights 22:49

1+ y ago22:49

22:49

Gregorio Uglioni is the Head of Business Transformation at Kantonsspital Winterthur, a seasoned leader in driving impactful business and digital transformations. With a solid track record in delivering measurable results, Gregorio brings a wealth of expertise in business strategy, digital transformation, customer experience, and leadership to the f…

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189: Qaalfa Dibeehi - Sustainability and Customer Experience 30:27

1+ y ago30:27

30:27

Qaalfa Dibeehi serves as the Managing Partner at Human2outcome (H2O), a firm specializing in behavioral transformation through corporate education, training, and executive coaching. His leadership extends from his previous role as the Dean of the Customer Experience Leadership Institute, overseeing cultural change at Majid Al Futtaim, a global cong…

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188: Shorouk Ali - Enhancing CX through Customer Insights Mastery 28:57

1+ y ago28:57

28:57

Shorouk Ali is a dedicated researcher and seasoned CX professional boasting over a decade of expertise across diverse industries such as Banking, F&B, Real Estate, Consulting, and Healthcare. In this episode, she delves into the crucial role of customer insights and their impact on enhancing the customer experience. Gain valuable insights on levera…

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187: Micheu Njiru - Key principles for developing a customer-centric culture 22:21

2y ago22:21

22:21

Micheu Njiru is the Director of Customer Excellence at KCB Bank Group. With a wealth of experience, Micheu is a dedicated advocate for fostering unparalleled customer experiences within business landscapes. He shares invaluable insights, drawing from his expertise in strategically implementing technology and cultivating a culture of excellence. Dur…

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186: Ilenia Vidili - Unveiling the Path to Customer-Centric Transformation 26:26

2y ago26:26

26:26

Ilenia Vidili, is a dedicated customer-centricity advisor, renowned keynote speaker, and the author behind "Journey to Centricity." Drawing from a rich tapestry of experience spanning over a decade across business-to-consumer and business-to-business companies, Ilenia identified a significant disconnect between organizations and their stakeholders.…

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185: Waleed AlHamdan - Building an Organization Around Customer Needs 26:41

2y ago26:41

26:41

In this episode, we delve into the realm of customer-centricity with Waleed AlHamdan, a seasoned CX professional whose career spans pivotal roles in both local and international organizations. From Vice President and Director to Board member and Strategy consultant, Waleed's expertise shines through various senior management positions and co-foundi…

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184: Andrew Tsuro - How to influence an audience through effective communication 31:51

2y ago31:51

31:51

Andrew Tsuro is a thrice distinguished Toastmaster (DTM) and TEDx coach, who brings a wealth of experience and expertise to the table. In this episode, Andrew unpacks the art of structuring a speech or presentation that not only engages the audience but also compels them to take action. Andrew’s insights reveal the power of effective communication …

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183: Dr. Lucy Kiruthu - The role of every individual in delivering an exceptional experience 22:15

2y ago22:15

22:15

Dr. Lucy Kiruthu is a CX thought leader with a PhD in Strategic Management. As a lead consultant at Evolve CX, she has led over 110 CX projects and trained over 12,000 staff. She is a founding member of ICX-Kenya and a consultant with Stanford Seed Business Transformation program. In this episode, we discuss the important role that every individual…

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158: Three Voicemails Outside Brooklyn, New York 55:44

2y ago55:44

55:44

Chris & Alexei talk conforming, delivery specs, video games, and more! Call ~THE COLD LINE~ and ask a question: 332-333-4361 (we might play it on the show!) send yr questions to @sizzlereelgang on ig and twitter (or sizzlereelgang at gmail.com) and follow @shishkinproductions on tiktok

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157: Chris’s Crazy Week + Monster Draft w/ Amy Gasaway (@aimestocheese) 48:00

2y ago48:00

48:00

Chris & Alexei are joined by Amy Gasaway (@aimestocheese) to talk Chicago, Chris’s Crazy Week, monsters, and more! Call ~THE COLD LINE~ and ask a question: 332-333-4361 (we might play it on the show!) send yr questions to @sizzlereelgang on ig and twitter (or sizzlereelgang at gmail.com) and follow @shishkinproductions on tiktok…

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156: WGA Strike Is Over! + Crashing The Boards XIII w/ Daniel Kouba (@driftingphoto) 1:12:02

2y ago1:12:02

1:12:02

Chris & Alexei are joined by Daniel Kouba (@driftingphoto) to talk end of WGA strike, new iPhone camera tech, and more! Call ~THE COLD LINE~ and ask a question: 332-333-4361 (we might play it on the show!) send yr questions to @sizzlereelgang on ig and twitter (or sizzlereelgang at gmail.com) and follow @shishkinproductions on tiktok…

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155: Film Unions Draft, Chris Is Using AI, and Strike Talks Heat Up! 47:46

2y ago47:46

47:46

Chris & Alexei talk going to screenings, getting back to cutting actual sizzle reels, gambling on the strike, and more! Call ~THE COLD LINE~ and ask a question: 332-333-4361 (we might play it on the show!) send yr questions to @sizzlereelgang on ig and twitter (or sizzlereelgang at gmail.com) and follow @shishkinproductions on tiktok…

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182: Pauline Kariuki - Fostering a customer centric culture through employee engagement 29:28

2y ago29:28

29:28

Pauline is an accomplished Customer Experience Professional, Trainer, Consultant, and Coach with over 15 years of corporate experience in financial services, management consulting, and humanitarian services. In this episode we discuss the various ways in which businesses can foster a customer-centric culture through employee engagement, aiming to c…

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154: Which Celeb Can Walk Your Dog?, Wes Anderson Loves Tiktok, and Amy’s Game Is Back w/ Amy Gasaway (@aimestocheese) 1:07:43

2y ago1:07:43

1:07:43

Chris & Alexei are joined by Amy Gasaway (@aimestocheese) to talk Barrymore/Maher, celebs auctioning themselves off for healthcare, Winning Time’s weird finale, and more! PLUS another installment of ~AMY’S GAME~! Call ~THE COLD LINE~ and ask a question: 332-333-4361 (we might play it on the show!) send yr questions to @sizzlereelgang on ig and twit…

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181: Jill Raff - EX2CX the secret formula to Business Success 24:31

2y ago24:31

24:31

Jill is a globally recognized expert, amongst the Top 150 Global Customer Experience Thought Leaders and Inﬂuencers, who teaches companies how to Transform Transactions into Interactions™ through her methodology connecting the employee experience (EX) to the customer experience (CX) – EX2CX®. In this episode, we discuss the relationship between Emp…

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180: Nicolas Callegari - Measuring Customer Experience the right way 34:39

2y ago34:39

34:39

Nicolas is an award-winning Accredited Customer Experience Master (ACXM) and Research Professional with a 21-year track record that spans several years of experience in IT, Financial Services, Healthcare, Consumer Electronics, Hospitality, Entertainment, Video on Demand, and Pay-TV. In this episode we discuss the state of Customer Experience now an…

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179: Evas Bazirakakye Kizza - Why Customer Experience is every Employee's job 24:28

2y ago24:28

24:28

Evas is the Customer Experience and Relationship Manager of UMEME Ltd. She is on a mission to create positive customer experiences and build authentic client/stakeholder work relationships. Businesses frequently make the mistake of centralizing all customer service obligations in a single department. In reality, the entire organisation contributes …

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153: What Do Linklater, Korine, and a “Millionaire” YouTube Editor Have To Do With The Future Of Cinema? 59:14

2y ago59:14

59:14

Chris & Alexei talk philosophy, Aggro Dr1ft, the changing landscape of “content”, and more! Call ~THE COLD LINE~ and ask a question: 332-333-4361 (we might play it on the show!) send yr questions to @sizzlereelgang on ig and twitter (or sizzlereelgang at gmail.com) and follow @shishkinproductions on tiktok…

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178: Michael Brandt - Why are Customer Surveys dying? 20:08

2y ago20:08

20:08

Michael is a Customer Experience (CX) Strategist and Certified Customer Experience Professional (CCXP) with many years of experience implementing CX programs in global multicultural organizations. He is also a Founder Member and Ambassador for the DACH region for the European Customer Experience Organization (ECXO) In this episode, we talked about …

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152: Fall+Winter Trend Forecast w/ Luis Domingo (@loopy.doop) 44:25

2y ago44:25

44:25

Chris & Alexei are joined by Luis Domingo (@loopy.doop) to talk Selena Gomez, check in on our original 2023 design predictions, torn ACL’s, and more! Call ~THE COLD LINE~ and ask a question: 332-333-4361 (we might play it on the show!) send yr questions to @sizzlereelgang on ig and twitter (or sizzlereelgang at gmail.com) and follow @shishkinproduc…

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151: “Cameraless” Production + First B&H Experience 46:03

2y ago46:03

46:03

Chris & Alexei talk POV action cams, Logan Paul’s hi-brow cinema critique, The Great SanDisk Erasal Of 2023, and more! Call ~THE COLD LINE~ and ask a question: 332-333-4361 (we might play it on the show!) send yr questions to @sizzlereelgang on ig and twitter (or sizzlereelgang at gmail.com) and follow @shishkinproductions on tiktok…

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150: Chris (and Brian) VERSUS Mystery Director w/ Brian Maxwell Mann (@BrianMaxMann) 1:30:05

2y ago1:30:05

1:30:05

Chris & Alexei are joined by Brian Maxwell Mann (@BrianMaxMann) to talk box office inflation, Chris’s skyrocketing views, a MYSTERY edition of Chris VERSUS, and more! Call ~THE COLD LINE~ and ask a question: 332-333-4361 (we might play it on the show!) send yr questions to @sizzlereelgang on ig and twitter (or sizzlereelgang at gmail.com) and follo…

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177: Chantel Botha - Using Journey Maps to deliver better Customer Experience 25:19

2y ago25:19

25:19

Chantel Botha is the author of "The Customer Journey Mapping Field Guide" and the founder of BrandLove. She helps business leaders to empower their teams to live their brand proudly. Chantel is passionate about closing the gap between what a brand promises and delivers in reality. In this episode, we discuss the fundamentals of a Journey Map and ho…

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149: Who Can Get More Views?, Background Actor Body Scans, and Film Festivals Galore 1:05:22

2y ago1:05:22

1:05:22

Chris & Alexei talk crowd-sourced animation, Motorica AI, metrics competitions, and more! Call ~THE COLD LINE~ and ask a question: 332-333-4361 (we might play it on the show!) send yr questions to @sizzlereelgang on ig and twitter (or sizzlereelgang at gmail.com) and follow @shishkinproductions on tiktok…

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🔥 SIZZLIN' SUMMER VACATION 🔥 2:53

2y ago2:53

2:53

We're on vacation, see ya next week 😎 http://sizzlereelgangthewebsite.com [email protected] COLD LINE, LEAVE A VOICEMAIL 332-333-4361

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176: Rosebella Abok & Anne Nyachomba Mwangi - The Transformative Value of Employee Experience 35:58

2y ago35:58

35:58

Rosebella Abok is the Global Head of Customer Experience for ENGIE Energy Access (Africa). Anne Nyachomba Mwangi is the Head of customer for Nexleaf Analytics. When Customer Experience (CX) and Employee Experience (EX) are managed appropriately, they can provide long-term benefits to an organization. According to studies, 85% of businesses found th…