Best Servicenow Platform Podcasts (2025)

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AI That Actually Works: Turning ServiceNow From “Implemented” to “Impactful” 27:39

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1h ago27:39

27:39

Host Andy Whiteside is joined by Fred Reynolds and Kristen McDonald to unpack how to get real outcomes from ServiceNow, not just another go-live. The crew recaps Gartner’s recognition across six tech workflow segments, then dives into where AI delivers value today and what foundations you need in place first. In this episode: Why many ServiceNow or…

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Episode 15: Emil D. Atanassov, VP Internationalization & Accessibility Engineering @ ServiceNow 1:33:54

5d ago1:33:54

1:33:54

AI, Accessibility, and Global User Experience at Scale In this episode, Emil Atanassov, VP of Internationalization and Accessibility Engineering at ServiceNow, shares his unconventional journey from studying American history to leading global engineering teams at one of the world’s most innovative SaaS companies. Hosts Paula McGrath and Bruno Herrm…

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Fuelling the future 19:46

12d ago19:46

19:46

Our experts explore how AI makes dynamic pricing smarter, balancing regulation, profit, and customer experience in a changing UK energy market.By CGI UK

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Rethinking risk: how insurance is transforming through uncertainty 18:41

22d ago18:41

18:41

Explore how the insurance industry is transforming in response to uncertainty – rethinking resilience, risk and the role of people in successful change.By CGI UK

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Episode 14: Peter Reynolds, CEO @ memoQ 1:03:03

1M ago1:03:03

1:03:03

Exploring the Future of Language Tech with AI and Customer-Centric Approaches In this episode, Peter Reynolds, CEO of memoQ, shares his journey from social work to leading a cutting-edge translation technology company. Hosts Paula McGrath and Bruno Herrmann engage with Peter in a comprehensive discussion about memoQ's strategic focus and the exciti…

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Debugging Developer Productivity in an AI-native World with Aravind Putrevu (CodeRabbit) 52:34

1M ago52:34

52:34

In this episode of ShipTalk, Chinmay Gaikwad sits down with Aravind Putrevu, Head of Developer Relations at CodeRabbit, and dives into the evolving landscape of AI in software development. Aravind shares insights on the influence of AI tools across the software development lifecycle, from coding and code reviews to automation and security. Aravind …

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DORA, DevEx, and the Role of AI with Nathen Harvey (Google Cloud) 39:40

2M ago39:40

39:40

In this kickoff episode of ShipTalk Season 4, Dewan sits down with Nathen Harvey, DORA Lead and Developer Advocate at Google Cloud, to explore how DevOps metrics and AI are transforming software delivery. From his early days in DevOps to leading the DORA initiative, Nathen shares lessons from open-source communities, the role of culture, and how AI…

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Bringing clarity to the cloud: how AIOps controls the complexity 18:46

2M ago18:46

18:46

Discover how AIOps brings control, visibility and intelligence to cloud operations – simplifying complexity and powering sustainable transformation.By CGI UK

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Voice AI and the Future of Customer Engagement with 3CLogic 48:49

2M ago48:49

48:49

In this milestone 50th episode of Syncing with ServiceNow, host Andy Whiteside and co-host Fred Reynolds are joined by Guillaume Seynhaeve (G) from 3CLogic to explore how Voice AI is transforming customer service and the contact center experience. They discuss 3CLogic’s Voice AI Hub, its deep integration with ServiceNow, and how enterprises can str…

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Episode 13: Tommaso Rossi, Director of Localization @ Spotify 1:27:05

2M ago1:27:05

1:27:05

Empowering Localization with AI and Cultural Insight: A Conversation with Tommaso Rossi In this engaging episode, Tommaso Rossi, Director of Localization at Spotify, joins hosts Paula McGrath and Bruno Herrmann to explore the innovative intersection of AI, culture, and ethics in the localization industry. Don't miss Tommaso Rossi's insights on AI's…

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Unlocking ServiceNow Lens: On-Screen Intelligence Meets Generative AI 19:02

2M ago19:02

19:02

In Episode 49 of Syncing with ServiceNow, host Andy Whiteside is joined by Mike Sabia and John Dahl for an in-depth discussion on ServiceNow Lens—a powerful new capability that uses generative AI to extract and act on data directly from your screen. The team explores how Lens empowers support agents and developers by instantly capturing error messa…

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From Windows Kernel to AI-Native Platforms: Scaling Engineering Teams and Systems with Puneet Saraswat 41:12

3M ago41:12

41:12

In this special season 3 finale of ShipTalk, host Dewan Ahmed sits down with Puneet Saraswat, VP of Engineering at Harness, for an inspiring conversation about engineering leadership, system design, and the evolution of software delivery. What You'll Learn: Career Journey: Follow Puneet's path from discovering programming in a hot computer lab in N…

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Has Your CRM Kept Up? Reinventing Customer Success with ServiceNow 29:10

3M ago29:10

29:10

In this episode of Syncing with ServiceNow, Andy Whiteside, Fred Reynolds, and Mike Sabia dive deep into ServiceNow’s evolving role in the CRM landscape. From its CSM roots to its growing capabilities in sales, field service, and AI-driven customer experience, the team explores how ServiceNow is redefining what CRM means in a digital-first world. T…

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Episode 12: Emma Keane, Head of Localization @ Balsam Brands 1:36:00

3M ago1:36:00

1:36:00

Emma Keane on Language, Culture, and Global Expansion at Balsam Brands In this insightful episode, Emma Keane, Head of Localization at Balsam Brands, joins Paula McGrath and Bruno Herrmann to share her journey and expertise in the localization industry. Emma's passion for languages and her role in expanding Balsam Brands' global reach are at the he…

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Top Takeaways from Knowledge 2025 25:18

4M ago25:18

25:18

n this episode of Syncing with ServiceNow, host Andy Whiteside is joined by Fred Reynolds, Practice Lead for XenTegra’s Modern Apps team, and Mike Sabia, Master Architect, for a deep dive into the major highlights from ServiceNow’s Knowledge 2025 conference. From AI breakthroughs to customer success stories, the team unpacks: Why AI + Data + Workfl…

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Is your operating model fit for the future? The foundation for organisational transformation 19:06

4M ago19:06

19:06

Explore how modern operating models help align your organisational strategy with successful delivery and transformation – forming a key foundation of your digital backbone.By CGI UK

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SovereignOps in action: Critical National Infrastructure built on resilience, talent and trust 11:46

4M ago11:46

11:46

We discuss how CGI SovereignOps is helping UK organisations secure critical services and data through full control, future-ready technology, and local skills.By CGI UK

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Surviving today, thriving tomorrow: how a digital backbone enables future-fit organisations 10:36

4M ago10:36

10:36

Discover how an end-to-end digital backbone approach to digital transformation empowers organisations to evolve, stay resilient, overcome challenges, and achieve strategic outcomes.By CGI UK

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Episode 11: Petra Angeli, Head of Product and Solutions Enablement @ Acolad 1:27:15

4M ago1:27:15

1:27:15

Petra Angeli on Navigating AI and Human Expertise in Localization Join us as we dive into the future of localization with Petra Angeli, Head of Product & Solutions Enablement at the Acolad Group. In this episode, Petra shares her unique journey from video game enthusiast to a leader in localization, emphasizing the critical role of human expertise …

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Virtualizing Kubernetes: Efficiency and Developer Experience with Lukas Gentele from Loft Labs 37:24

5M ago37:24

37:24

In this episode of the ShipTalk podcast, co-host Eric Minick talks with Lukas Gentele, co-founder and CEO of LoftLabs, about revolutionizing Kubernetes infrastructure through virtualization. Lukas shares his entrepreneurial journey starting from age 16 and explains how his company pivoted to create vcluster, a technology that virtualizes Kubernetes…

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People, platforms, and the future of work: ServiceNow as a strategic enabler 16:26

5M ago16:26

16:26

Explore how organisations can create meaningful transformation with ServiceNow, aligning strategy, AI, and users’ needs to unlock long-term value.By CGI UK

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Empowered agents and personalised support: transforming service desk experiences 12:21

5M ago12:21

12:21

Discover how organisations can evolve their service desks to deliver more than just IT support – empowering agents, personalising service, and blending the best of human and AI.By CGI UK

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AI in Financial services: A conversation with Schroders 24:33

5M ago24:33

24:33

In this new podcast episode in our AI for Industry series, our host, banking expert, Sean Devaney explores the potential of artificial intelligence in financial services industry. He’s joined by Charlotte Wood, Global Head of AI and Innovation at leading asset manager, and CGI client, Schroders.By CGI UK

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Episode 10: Coral Diez-Carbajo, GenAI Solutions Strategist @ Acclaro 1:12:44

5M ago1:12:44

1:12:44

Unlocking AI Potential in Language Management with Coral Diez-Carbajo In this episode, we welcome Coral Diez-Carbajo, GenAI Solutions Strategist at Acclaro, to explore the evolving landscape of language management. Hosted by Paula McGrath, CEO of International Achievers Group, and Bruno Herrmann, leading AI-enriched content strategist, the conversa…

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Meet TMLabs’ App Factory and DeepL® Integration Lead, Christian Zyweck with Julian Furey 18:40

6M ago18:40

18:40

Send us a text 🎙️ Welcome to the second episode of TMChats' Season 2! In this episode, TMChats’ host and ServiceNow Certified Technical Architect Julian Furey interviews TMLabs’ App Factory and DeepL® Integration Lead, Christian Zyweck. Tune in to explore DeepL® Translator Service Spoke Pro by TMLabs for ServiceNow – an innovative spoke developed b…

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Unleashing AI's Potential for Business Transformation 43:10

6M ago43:10

43:10

In episode 45 of "Syncing with ServiceNow," host Andy Whiteside delves into the transformative powers of AI in business with a distinguished panel including Mike Sabia and John Dahl. The discussion explores the three tiers of AI—Analytical, Generative, and Agentic—and their roles in enhancing business operations. The episode uncovers how businesses…

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ShipTalk S03E08 - From Motocross to Microservices (Kyle Galbraith, CEO of depot.dev) 40:28

6M ago40:28

40:28

In this episode, Dewan sits down (virtually) with Kyle Galbraith, co-founder of Depot, to explore his unique journey from motocross videographer to startup founder. Kyle shares how his early experiences in film and programming shaped his approach to solving technical problems, and why he co-founded Depot to tackle the challenge of slow build proces…

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Fail fast, learn fast: how to create a culture of innovation 14:19

6M ago14:19

14:19

How can your business encourage bold thinking while maintaining stability? What does it take to turn employees’ new ideas into smarter, scalable solutions? Listen to this episode of our Talking Transformation series to uncover our insights for long-lasting innovation.By CGI UK

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DevOps Decoded: Navigating the ServiceNow Ecosystem with Ron Gidron 46:59

6M ago46:59

46:59

In this edition of ShipTalk podcast, Ron Gidron, CEO of X Type, discusses the unique challenges of DevOps in platform-based environments like ServiceNow, emphasizing the complexities of managing multiple code bases and environments. He highlights the importance of visibility, governance, and automation in modern software development, sharing insigh…

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Episode 09: Kerstin Berns, Managing Partner @ berns language consulting 1:19:26

6M ago1:19:26

1:19:26

Navigating the Language Industry: Career Pathways, AI, and Data Management Join us in this insightful episode as we sit down with Kerstin Berns, managing partner of Berns Language Consulting, to delve into the dynamic world of language consulting. Hosted by Paula McGrath, CEO of International Achievers Group, and co-hosted by Bruno Herrmann, this e…

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AI in Higher education - Part 2 18:47

7M ago18:47

18:47

How is AI shaping higher education and cybersecurity from campus to industry? Experts from Cardiff University and CGI discuss how AI and data science are being used to create innovative solutions to cyber security and societal challenges.By CGI UK

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Strengthening Security with MFA: Insights and Implementations 24:15

7M ago24:15

24:15

Join Andy Whiteside and guests Mike Sabia and Fred Reynolds where we dive deep into the pivotal topic of multi-factor authentication (MFA). As ServiceNow gears up for its new Yokohama release, enforcing MFA becomes not just a recommendation but a necessity. Our experts discuss the criticality of MFA in safeguarding your digital infrastructure, how …

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AI for Industry: The real-world AI adoption journey 9:23

7M ago9:23

9:23

In this podcast episode our experts discuss how AI adoption has evolved from early caution to real-world impact, driving productivity, insights and transformation, and they look at the challenges faced across industries.By CGI UK

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Write It Down: Brendan O'Leary from Prefect.io 38:12

7M ago38:12

38:12

Brendan O’Leary shares his journey from helping GitLab scale to IPO to his current role at Prefect.io, focusing on Pythonic orchestration. He explains why Prefect chose Python and how orchestration tools like Prefect complement CI/CD platforms like GitLab CI/CD and Harness in DevOps workflows. We discuss the evolution of Developer Relations, its RO…

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Episode 08: Morana Peric, Director of Localization @ DeepL 1:31:25

7M ago1:31:25

1:31:25

The Future of Localization with Morana Perić, Director of Localization at DeepL In this episode, we welcome Morana Perić, Director of Localization at DeepL, as she joins hosts Paula McGrath and Bruno Herrmann to explore the dynamic intersection of localization and AI technology. Discover how Morana's diverse experiences have shaped her approach to …

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AI in Higher Education 26:01

7M ago26:01

26:01

Experts from Anglia Ruskin University and CGI discuss how AI-human collaboration is reshaping Higher Education, enabling personalised learning, research innovation, and adaptive skills for future careers.By CGI UK

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Episode 07: Nicola Dorrington, Senior Manager of Global Localization Strategy @ GetYourGuide 1:37:34

9M ago1:37:34

1:37:34

Navigating Global Localization with Nicola Dorrington In this episode of the Top Voices Podcast, Nicola Dorrington, the mastermind behind Global Localization Strategy at Get Your Guide, joins hosts Paula and Bruno to explore how her international experiences have shaped her approach to localization and team management. This episode is a must-listen…

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Syncing with ServiceNow: 5 reasons ServiceNow is among Fortune World’s Best Workplaces 13:59

9M ago13:59

13:59

At ServiceNow, we make the world work better for everyone. These aren’t just words—they demonstrate who we are through our actions every day. The extraordinary power of our people is at the core of every innovation, team achievement, and spark of creativity, as well as how we make the world work better for everyone. That’s why we’re incredibly hono…

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Episode 06: Edwin Trebels, Translations Director @ Philadelphia Church of God 1:25:59

10M ago1:25:59

1:25:59

Discover the intersection of mission-driven language management and technology with AI and human insight. In this episode, Edwin Trebels joins hosts Paula McGrath, CEO of International Achievers Group, and Bruno Herman, renowned industry leader, to explore the unique challenges and innovations in language management for a global nonprofit organizat…

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ServiceNow's Five-Year Low-Code Leadership in the Gartner Magic Quadrant 14:05

10M ago14:05

14:05

In this episode of Syncing with ServiceNow, hosts Eddie McDonald and Mike Sabia dive into ServiceNow's recent recognition as a leader in the 2024 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms. For the fifth consecutive year, ServiceNow has been acknowledged for empowering organizations with low-code tools designed to meet tod…

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The Right Time for Adoption: DevOps Trends with Cerbos' Alex Olivier 39:06

10M ago39:06

39:06

In this episode of ShipTalk, host Dewan Ahmed sits down with Alex Olivier, the CPO and Co-founder of Cerbos, to explore the evolving landscape of DevOps and the critical role of authorization in modern software development. With a wealth of experience designing enterprise solutions, Alex shares his insights on how to balance developer productivity …

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Episode 05: Alex Katsambas, Snr Head of Copy Creation & Localization @ FARFETCH 2:11:46

10M ago2:11:46

2:11:46

Mastering Localization, AI Integration, and Global Content Strategies In this engaging episode, we welcome Alex Katsambas, Senior Head of Copy Creation and Localization at FARFETCH, to explore the cutting-edge strategies that drive success in the localization industry. Alex shares his journey from a language enthusiast to a leading figure at FARFET…

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Syncing with ServiceNow: New research: The changing role of IT leadership in organizations 23:44

11M ago23:44

23:44

AI is changing everything, including IT leaders’ to-do lists. Nearly every team across the modern enterprise—from HR to public relations to customer service to engineering—is using AI to get work done, according to recent ServiceNow research on the changing role of IT leadership in the AI era. As a result, IT leaders have been propelled to center s…

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Syncing with ServiceNow: C-suite point of view: Top 5 challenges to AI adoption 28:44

11M ago28:44

28:44

Generative AI (GenAI) has disrupted how virtually every organization operates. In fact, 81% of organizations around the globe plan to increase their AI spend next year, according to the Enterprise AI Maturity Index by ServiceNow and Oxford Economics. But are they fully prepared to tap into the opportunities? Host: Andy Whiteside Co-host: Mike Sabia…

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AI in Justice 32:35

11M ago32:35

32:35

Our expert Adam Kobeissi explores AI's potential in the justice system with Matthew Cain, the Chief Digital Information Officer (CDIO) at the Crown Prosecution Service (CPS). They discuss the role of AI (Artificial Intelligence), exploring its benefits, challenges, and practical applications in bringing prosecutions.…

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Syncing with ServiceNow: How to reduce MTTR by helping people get out of their own way 43:05

12M ago43:05

43:05

IT experiences regular waves of innovation, most recently with generative AI. Meanwhile, IT’s core imperatives remain constant. Year after year, Enterprise Management Associates (EMA) research consistently ranks reducing the frequency, duration, and impact of incidents and outages as the top operational objective for IT. That goal holds true for or…

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Episode 04: Simon Hodgkins, CMO @ Vistatec 1:17:00

12M ago1:17:00

1:17:00

Don't miss Simon Hodgkins on leading with integrity, exploring client-centric strategies, and workplace culture in localization. In this episode, we're joined by Simon Hodgkins, CMO of Vistatec and founder of the Think Global Forum to discuss client-centric strategies and the balance between innovation and tradition in the localization industry. Qu…

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How talent intelligence platforms will change HR 28:59

1y ago28:59

28:59

Artificial intelligence has long enabled advanced capabilities in HR, such as automated video interviews and predictive analytics for recruitment, learning and performance management. But AI adoption has accelerated rapidly in recent years, thanks to the rise of talent intelligence platforms that apply AI to every step in the talent management proc…

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Syncing with ServiceNow: HR leaders will Drive Business Transformation 13:21

1y ago13:21

13:21

In Episode 38 of "Syncing with ServiceNow," your host Eddie McDonald, filling in for Andy Whiteside, dives into a crucial conversation on how HR leaders are at the forefront of business transformation. Joined by Mike Sabia, XenTegra's certified master architect, the duo explores a recent blog post titled "Survey Finds HR Leaders Will Drive Business…

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Episode 03: Yulia Sannikova, Senior Manager of Localization @ Degreed 1:05:31

1y ago1:05:31

1:05:31

In this engaging episode, Paula McGrath, CEO of International Achievers Group, and co-host Bruno Herrmann, a renowned localization expert, sit down with Yulia Sannikova, the Senior Manager of Localization at Degreed. Yulia shares her inspiring journey from a translator to a leader in localization, navigating through various roles in different organ…