Best Procedural Generation Podcasts (2025)

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Fin Conversations Ep5: End of Year Review 2025 16:50

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1d ago16:50

16:50

In our last episode of 2025 Bobby Stapleton, Senior Director of Human Support at Intercom, is joined by Franka Martinovic, Director, Customer Support, Intercom, to reflect on a year of rapid change for Intercom’s support team. They discuss how AI has shifted support from a reactive function to a consultative, revenue-driving motion, what it takes t…

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Regulatory Fragmentation in Europe and Its Risks for Patient Access and Safety: Subcontracting Work Flow Steps of In-House Diagnostic Procedures 19:50

2h ago19:50

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Raymond Nistor-Gallo, Kurt Zatloukal, Karin Schwenoha. Regulatory Fragmentation in Europe and Its Risks for Patient Access and Safety: Subcontracting Work Flow Steps of In-House Diagnostic Procedures. Clinical Chemistry, Volume 71, Issue 12, December 2025, Pages 1202–1211. https://doi.org/10.1093/clinchem/hvaf123…

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Transdermal GFR Signals a New Horizon in Renal Diagnostics 12:03

28m ago12:03

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Vrajesh Pandya. Transdermal GFR Signals a New Horizon in Renal Diagnostics. Clinical Chemistry, Volume 71, Issue 12, December 2025, Pages 1281–1282. https://doi.org/10.1093/clinchem/hvaf106By Vrajesh Pandya

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Introducing Fin Meetups: Conversations with AI Leaders 34:46

17d ago34:46

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This week we want to introduce you to a new podcast from Intercom - Fin Meetups: Conversations with AI Leaders. Explore the promise and practice of AI, from the leaders building it. Hear conversations from founders, engineering, product and customer service leaders, as they discuss the key opportunities and challenges of the AI era. Episode 1 is ou…

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JVS Author Spotlight - Newton and Goodney 22:05

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Audible Bleeding editor Wen (@WenKawaji) is joined by 5th-year general surgery resident Sasank Kalipatnapu (@ksasank) from UMass Chan Medical School, and JVS editor Dr. Duncan (@ADuncanVasc) to discuss some of our favorite articles in the JVS family of journals. This episode hosts Dr. Newton and Dr. Goodney, the authors of the following paper. Arti…

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Inside VSORT - Building the Next Generation of Vascular Surgery Researchers 33:23

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Jacob Soucy (@JacobWSoucy) hosts an inside look at one of the most active and collaborative vascular surgery research teams in the country, the Vascular Surgery Outcomes Research Team (VSORT) at Penn State College of Medicine. VSORT is a dynamic academic group that brings together vascular surgery attendings, residents, postdoctoral fellows, and me…

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Modern Low-Density Lipoprotein Cholesterol Formulas Outperform Direct Methods in Patients with Hypertriglyceridemia and Low Levels of Low-Density Lipoprotein Cholesterol 10:52

16d ago10:52

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Jeffrey W Meeusen, Xin Yi, Steven W Cotten, Jacob B Nielsen, Leslie J Donato, Patricia M Jones, Alagar R Muthukumar, Rafael Zubirán, Alan T Remaley, Jing Cao, Modern Low-Density Lipoprotein Cholesterol Formulas Outperform Direct Methods in Patients with Hypertriglyceridemia and Low Levels of Low-Density Lipoprotein Cholesterol, Clinical Chemistry, …

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Cooperant Learning Podcast | Micro-credentials in Behavior Analysis | Dr. Kent Johnson 54:37

17d ago54:37

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Keywords behavior analysis, micro-credentials, education, BCBA, training, professional development, instructional design, ABA Summary In this conversation, Dr. Kent Johnson discusses the evolution of competence in behavior analysis, emphasizing the need for a new approach to training and professional development. He introduces the concept of micro-…

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JVS Author Spotlight - Cifuentes, DeMartino, Clark & Massie 51:35

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Audible Bleeding Editor and vascular surgery fellow Richa Kalsi (@KalsiMD) is joined by 4th year general surgery resident Joe El Badaoui (@JosephBadaouiMD), JVS editor Dr. Audra Duncan (@ADuncanVasc), and JVS-VS editor Dr. John Curci (@CurciAAA) to discuss two great articles in the JVS family of journals. The first article discusses an extensive ex…

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Audio Summary December 2025 5:13

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Voice AI that customers love: How Fin Voice is transforming Credit Repair Cloud's CX 13:12

1M ago13:12

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Voice support has long been the toughest channel to scale. Bobby Stapleton, Senior Director of Customer Support at Intercom, sits down with Rizwan Sherif, Director of Customer Experience at Credit Repair Cloud, to discuss how Fin Voice has transformed their phone support through instant, 24/7 responses. They also discuss building trust when handlin…

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Post-Translationally Modified Proteoforms as Biomarkers: From Discovery to Clinical Use 9:55

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Ruben Y Luo, Priscilla S W Yeung, Morgan W Mann, Lichao Zhang, Yifei K Yang, Andrew N Hoofnagle, Post-Translationally Modified Proteoforms as Biomarkers: From Discovery to Clinical Use, Clinical Chemistry, Volume 71, Issue 11, November 2025, Pages 1111–1124, https://doi.org/10.1093/clinchem/hvaf094By Ruben Y Luo

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Embracing Generative Artificial Intelligence as a Support Tool for Clinical Decision-Making 12:56

1M ago12:56

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Nicholas C Spies, Embracing Generative Artificial Intelligence as a Support Tool for Clinical Decision-Making, Clinical Chemistry, Volume 71, Issue 11, November 2025, Pages 1178–1179, https://doi.org/10.1093/clinchem/hvaf084By Nicholas C Spies

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Building trust in AI, one conversation at a time 14:39

2M ago14:39

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It's been proven that showing customers what AI can do is the key to earning their trust. In this episode, Ruth O’Brien, Senior Director of AI Support at Intercom, talks with Matt Leggett, CX AI & Digital Director at The Access Group, about how support teams can help customers overcome hesitation around AI. They explore the pivotal role simulation,…

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Live from Pioneer: How a unified Customer Agent will transform the entire customer lifecycle 17:02

2M ago17:02

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What if every customer interaction – from sales to success – could be handled seamlessly by one Customer Agent? In this episode, Franka Martinovic, Director of Customer Support at Intercom, sits down with Rati Zvirawa, Director of Product Management at Intercom, to discuss the bold vision behind this reality we're moving towards with Fin. They disc…

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Cooperant Learning Podcast | Parent Coaching | Mandy Grass (The Family Behaviorist) 37:52

2M ago37:52

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Keywords behavior analysis, parenting, parent coaching, Mandy Grass, family behaviorist, ABA, behavior management, parenting challenges, mental health Kyle and Dr. Sparks welcome Mandy Grass, a BCBA and parent coach known as @thefamilybehaviorist on social media. They discuss Mandy's journey into behavior analysis, the challenges of parenting, and …

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Cooperant Learning Podcast | Synchronous Reinforcement Schedules | Catherine McHugh & Claudia Dozier 1:01:12

2M ago1:01:12

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Keywords behavior analysis, synchronous reinforcement, adult participants, health-related behaviors, staff training, research, applied behavior analysis, reinforcement schedules, clinical environments, behavior modification Summary Dr. Claudia Dozier and Dr. Katie McHugh discuss their research on synchronous reinforcement schedules and their applic…

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Live from Pioneer: AI is a long overdue promotion for customer service 14:54

2M ago14:54

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AI is giving customer service a long-overdue promotion. But what does that really mean? In this episode, Leanne Harte, Senior Manager of Customer Support at Intercom, sits down with Guneet Singh, VP of Customer Experience and Care at AppFolio, to discuss how AI is transforming support from a cost center into a growth engine. They unpack how to reth…

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Diagnostic Value of Digital Estimates of Trophoblastic Mosaicism in Genome-Wide Cell-Free Fetal DNA Screening 19:19

2M ago19:19

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By Geert A Martens

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Risk vs Prevalence: Weighing Routine DPYD Variant Testing Prior to Fluoropyrimidine-Based Chemotherapy 8:16

2M ago8:16

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By Nicholas E Larkey

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Audio Summary November 2025 5:44

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Optimizing Estimation: Perspective on Drug Dosing Using New CKD-EPI Equations 7:49

2M ago7:49

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By Walter K Kraft

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Live from Pioneer: AI is handling complexity we never thought it could 24:09

2M ago24:09

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We used to believe only humans could solve messy, high-stakes customer problems. But what happens when AI Agents prove they can do this too? In this episode, Declan Ivory, VP of Support at Intercom, and Natalie Hurst, Senior Director of Customer Success at Nuuly, unpack how, with AI handling ever more complex customer interactions, the world of cus…

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Fin Conversations Ep4: Fin Procedures in practice 11:15

2M ago11:15

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Ruth O’Brien, Senior Director of AI Support at Intercom, and Declan Ivory, VP of Customer Support at Intercom, dive into Fin Procedures – a powerful new way for Fin AI Agent to handle complex, multi-step queries. Hear how Intercom’s own support team is using Procedures in practice, and the impact customers are seeing so far – from higher resolution…

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Inside Pioneer 2025: Exploring what's next for customer experience 16:54

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Intercom's Senior Director of AI Support, Ruth O’Brien, and VP of Customer Support, Declan Ivory, recap Pioneer, our summit for AI customer service leaders. They cover the announcement of Fin 3, the best-performing AI Agent capable of handling the most complex queries, our vision for a Customer Agent future, ideas on AI as a convergent force, and m…

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Cooperant Learning Podcast | Morningside Academy and Generative Instruction Models | Andrew Kieta 44:42

2M ago44:42

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By Cooperant Learning

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JVS Author Spotlight - Darling, Banks, and Beck 39:59

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Audible Bleeding editor Wen (@WenKawaji) is joined by 4th year medical student Nishi (@Nishi_Vootukuru), JVS editor Dr. Duncan (@ADuncanVasc), JVS-CIT associate editor Dr. Jimenez to discuss some of our favorite articles in the JVS family of journals. This episode hosts Dr. Darling, Dr. Banks and Dr. Beck. Articles: Outcomes following drug-coated b…

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SVS Group Purchasing Organization 14:49

3M ago14:49

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SAVC (Section on Ambulatory Vascular Care) formed a GPO to help SVS members in private practice access competitive pricing on medical supplies, devices, pharmaceuticals, and services. The podcast episode explores the history of the collaboration, the benefits for SVS private practice members, and how they can become involved. Guest Info Dr. Anil Hi…

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Cooperant Learning Podcast | I/DD Populations and Medical Procedure Phobias | Brandon Franklin 52:52

3M ago52:52

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Keywords behavior analysis, healthcare, dental procedures, desensitization, phobias, virtual reality, health disparities, individuals with disabilities, systematic desensitization, quality of life Takeaways Healthcare is an essential aspect of behavioral intervention. Desensitization can reduce the need for general anesthesia in dental procedures. …

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Smooth scaling: How Intercom manages 500+ product launches a year 23:53

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In this episode of The Ticket, Ruth O’Brien, Senior Director of AI Support, is joined by Sean Reid, New Product Introduction Program Manager, and Beth-Ann Sher, Senior Knowledge Manager, to unpack how Intercom handles 500+ product launches a year. They share how the NPI (New Product Introduction) process enables both Fin and human teammates to deli…

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Audio Summary October 2025 4:56

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Lessons from Vanta: Scaling support through trust, education, and AI innovation 30:24

3M ago30:24

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In this episode of The Ticket, Vanta’s Director of Customer Support, Margarita Wilshire, joins Intercom’s Senior Director of Human Support, Bobby Stapleton, to share how her team blends human expertise, customer education, and AI innovation to deliver fast, trustworthy, and scalable support – while keeping customer experience at the heart of everyt…

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Cooperant Learning Podcast | What BCBAs Can Learn About Assent From Animal Trainers | Andrew Bulla 1:04:12

3M ago1:04:12

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In today's conversation Andrew Bulla joins CL to explore the intersections of behavior analysis and animal training. They discuss the importance of assent, the LIMA principle, and the role of animal models in understanding behavior. Andrew shares his journey from working with neurodivergent individuals to training animals, emphasizing the lessons b…

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Utilizing the Stability of Individual Homeostatic Setpoints over Time - A Step Forward on the Path to Personalized Laboratory Medicine 11:08

3M ago11:08

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By Aasne Aarsand

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Advances in Syphilis Diagnostics to Address the 21st-Century Epidemic 17:13

3M ago17:13

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By Joshua A Lieberman

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JVS Author Spotlight - Moussa-Pasha, Ebertz, Bishara and Gaweesh 39:02

3M ago39:02

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Audible Bleeding editor Wen (@WenKawaji) is joined by 5th-year general surgery resident Sasank Kalipatnapu (@ksasank) from UMass Chan Medical School, JVS editor Dr. Duncan (@ADuncanVasc), JVS-VLD associate editor Dr. Hingorani (@hingorani_anil) to discuss some of our favorite articles in the JVS family of journals. This episode hosts Dr. Omar Mouss…

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Machine Learning for Detecting Iron Deficiency through Comprehensive Blood Analysis 8:53

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By Yu-Hsin Chang

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Holding Pressure: AV Fistula/Graft Complications Part 2 37:06

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Resources: Rutherford Chapters (10th ed.): 174, 175, 177, 178 Prior Holding Pressure episode on AV access creation: https://www.audiblebleeding.com/vsite-hd-access/ The Society for Vascular Surgery: Clinical practice guidelines for the surgical placement and maintenance of arteriovenous hemodialysis access: https://www.jvascsurg.org/article/S0741-5…

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Cooperant Learning Podcast | Intersection of Applied Behavior Analysis and AI | Dr. David Cox and Ryan O'Donnell 50:41

4M ago50:41

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Intersection of Applied Behavior Analysis and AI | Cooperant Learning Podcast In this episode of Cooperant Learning, Dr. David Cox and Ryan O’Donnell join us to explore the intersection of applied behavior analysis and artificial intelligence. We dive into real-world case applications, the opportunities and pitfalls of corporate interest in AI solu…

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From $200 to $13 Million: Flipping Used Books to Amazon Empire (with Corey Ganim) 14:30

4M ago14:30

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In this episode of the Frugalpreneur podcast, host Sarah St. John sits down with Corey Ganim, a self-made entrepreneur who shares his journey of bootstrapping an Amazon-based business from scratch. Corey recalls the pivotal moment that pushed him to pursue entrepreneurship full-time: witnessing a senior manager at IBM frequently missing family time…

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Toward Improved Prostate Cancer Screening: Insights from the Göteborg-2 Trial 24:52

4M ago24:52

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By Hans Lilja

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Fin Conversations Ep3: The blueprint for scaling AI in customer service 20:04

4M ago20:04

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In this episode, Senior Director of AI Support Ruth O’Brien and VP of Support Declan Ivory take you inside part two of Intercom’s AI Agent Blueprint: "Scale it." They share lessons from being the first support team in the world to deploy a generative AI agent and dive into the organizational shifts that make scaling the impact of AI possible. From …

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Unlocking Global Opportunities: Beyond Borders in Entrepreneurship (with Sally Pederson) 12:12

4M ago12:12

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This episode presents a compelling showcase of a bootstrapped entrepreneur (Sally Pederson) who elucidates the transformative journey of establishing a business amidst unprecedented societal challenges. Sally recounts how the pandemic catalyzed a pivotal realization regarding the necessity for individuals to explore their options beyond the confine…

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JVS CIT Editorials and Abstracts - Aug 2025 23:52

4M ago23:52

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In this episode, we spotlight editorials and abstracts from the Journal of Vascular Surgery Cases, Innovations, and Techniques (JVS-CIT). Editorials and Abstracts are read by Authors as well as members of the SVS Social Media Ambassadors. Guests: Juliet Blakeslee-Carter, MD (@AWBeckMD) The value and structure of writing a vascular surgery case repo…

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Unlocking LinkedIn: Transform Your Networking with AI (with Al Kushner) 13:45

4M ago13:45

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This episode presents a compelling exploration of the transformative potential of LinkedIn, particularly through the lens of artificial intelligence. Al Kushner, a distinguished author and LinkedIn growth strategist, elucidates his journey of bootstrapping a business that empowers professionals to harness the power of this platform. He shares inval…

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Audio Summary September 2025 5:53

4M ago5:53

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Exploring 'The Wheel': Clay’s rotational program creating future leaders through customer service 27:24

4M ago27:24

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Ruth O’Brien, Senior Director of AI Support at Intercom, sits down with George Dilthey, Head of Support at Clay, to explore “The Wheel” – Clay’s 15-month rotational program that begins in customer service and develops the next generation of tech leaders. Find out more about The Wheel program here. Watch this episode on YouTube: https://youtu.be/zUw…

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Establishing Effective Standard Operating Procedures & Processes (with Lindsey Huettner) 11:52

4M ago11:52

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This podcast episode serves as a compelling showcase of the entrepreneurial journey, wherein a seasoned bootstrapped entrepreneur (Lindsey Huettner) shares invaluable insights and strategies pertinent to the art of launching a business with minimal financial resources. The discourse elucidates the importance of maintaining a lean operational model,…

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Proteomic Aging Clock Predicts Mortality and Risk of Common Age-Related Diseases 7:05

4M ago7:05

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By Jesse Seegmiller

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Understanding Client Psychographics > Demographics (with Connor Tyson) 11:12

4M ago11:12

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This episode serves as a profound exploration of the journey of a bootstrapped entrepreneur, Connor Tyson, who elucidates pivotal strategies that have facilitated his ascent in the realm of personal financial coaching. At the crux of his narrative lies the assertion that the cultivation of genuine client relationships is paramount, as it fosters tr…