Best Procedural Generation Podcasts (2025)

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Building trust in AI, one conversation at a time 14:39

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4d ago14:39

14:39

It's been proven that showing customers what AI can do is the key to earning their trust. In this episode, Ruth O’Brien, Senior Director of AI Support at Intercom, talks with Matt Leggett, CX AI & Digital Director at The Access Group, about how support teams can help customers overcome hesitation around AI. They explore the pivotal role simulation,…

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Live from Pioneer: How a unified Customer Agent will transform the entire customer lifecycle 17:02

9d ago17:02

17:02

What if every customer interaction – from sales to success – could be handled seamlessly by one Customer Agent? In this episode, Franka Martinovic, Director of Customer Support at Intercom, sits down with Rati Zvirawa, Director of Product Management at Intercom, to discuss the bold vision behind this reality we're moving towards with Fin. They disc…

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Cooperant Learning Podcast | Parent Coaching | Mandy Grass (The Family Behaviorist) 37:52

7d ago37:52

37:52

Keywords behavior analysis, parenting, parent coaching, Mandy Grass, family behaviorist, ABA, behavior management, parenting challenges, mental health Kyle and Dr. Sparks welcome Mandy Grass, a BCBA and parent coach known as @thefamilybehaviorist on social media. They discuss Mandy's journey into behavior analysis, the challenges of parenting, and …

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Episode 316: Lateral Extra-articular Procedures With Anterior Cruciate Ligament Reconstruction: International Consensus 48:04

10d ago48:04

48:04

Drs Tucker, Saithna and Geeslin discuss Lateral Extra-articular Procedures With Anterior Cruciate Ligament Reconstruction: International ConsensusBy AANA

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Cooperant Learning Podcast | Synchronous Reinforcement Schedules | Catherine McHugh & Claudia Dozier 1:01:12

13d ago1:01:12

1:01:12

Keywords behavior analysis, synchronous reinforcement, adult participants, health-related behaviors, staff training, research, applied behavior analysis, reinforcement schedules, clinical environments, behavior modification Summary Dr. Claudia Dozier and Dr. Katie McHugh discuss their research on synchronous reinforcement schedules and their applic…

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Live from Pioneer: AI is a long overdue promotion for customer service 14:54

17d ago14:54

14:54

AI is giving customer service a long-overdue promotion. But what does that really mean? In this episode, Leanne Harte, Senior Manager of Customer Support at Intercom, sits down with Guneet Singh, VP of Customer Experience and Care at AppFolio, to discuss how AI is transforming support from a cost center into a growth engine. They unpack how to reth…

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Live from Pioneer: AI is handling complexity we never thought it could 24:09

23d ago24:09

24:09

We used to believe only humans could solve messy, high-stakes customer problems. But what happens when AI Agents prove they can do this too? In this episode, Declan Ivory, VP of Support at Intercom, and Natalie Hurst, Senior Director of Customer Success at Nuuly, unpack how, with AI handling ever more complex customer interactions, the world of cus…

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Fin Conversations Ep4: Fin Procedures in practice 11:15

24d ago11:15

11:15

Ruth O’Brien, Senior Director of AI Support at Intercom, and Declan Ivory, VP of Customer Support at Intercom, dive into Fin Procedures – a powerful new way for Fin AI Agent to handle complex, multi-step queries. Hear how Intercom’s own support team is using Procedures in practice, and the impact customers are seeing so far – from higher resolution…

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Episode 315: Mechanistic Classification for Superior Labral Injuries Guides Operative Management 24:40

25d ago24:40

24:40

Drs Lau, Taylor, and Hurley discuss Mechanistic Classification for Superior Labral Injuries Guides Operative Management.By AANA

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Inside Pioneer 2025: Exploring what's next for customer experience 16:54

1M ago16:54

16:54

Intercom's Senior Director of AI Support, Ruth O’Brien, and VP of Customer Support, Declan Ivory, recap Pioneer, our summit for AI customer service leaders. They cover the announcement of Fin 3, the best-performing AI Agent capable of handling the most complex queries, our vision for a Customer Agent future, ideas on AI as a convergent force, and m…

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Cooperant Learning Podcast | Morningside Academy and Generative Instruction Models | Andrew Kieta 44:42

1M ago44:42

44:42

By Cooperant Learning

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Episode 314: Bone Marrow Aspirate Concentrate May Decrease Reoperation in Osteochondral Allograft Transplantation: A Prospective, Randomized, Double-Blind Investigation 37:42

1M ago37:42

37:42

By AANA

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Episode 313: Medial Meniscus Root Tears: Anatomy, Repair Options, and Outcomes 30:56

1M ago30:56

30:56

Drs Tucker and Chahla discuss an infographic, Medial Meniscus Root Tears: Anatomy, Repair Options, and Outcomes.By AANA

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Cooperant Learning Podcast | I/DD Populations and Medical Procedure Phobias | Brandon Franklin 52:52

1M ago52:52

52:52

Keywords behavior analysis, healthcare, dental procedures, desensitization, phobias, virtual reality, health disparities, individuals with disabilities, systematic desensitization, quality of life Takeaways Healthcare is an essential aspect of behavioral intervention. Desensitization can reduce the need for general anesthesia in dental procedures. …

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Smooth scaling: How Intercom manages 500+ product launches a year 23:53

1M ago23:53

23:53

In this episode of The Ticket, Ruth O’Brien, Senior Director of AI Support, is joined by Sean Reid, New Product Introduction Program Manager, and Beth-Ann Sher, Senior Knowledge Manager, to unpack how Intercom handles 500+ product launches a year. They share how the NPI (New Product Introduction) process enables both Fin and human teammates to deli…

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Episode 312: Lateral Opening Distal Femoral Osteotomy With Concomitant Medial Patellofemoral Ligament Reconstruction is Efficacious in Addressing Patellar Instability 39:29

2M ago39:29

39:29

Drs Kaplan and Diduch discuss Lateral Opening Distal Femoral Osteotomy With Concomitant Medial Patellofemoral Ligament Reconstruction is Efficacious in Addressing Patellar InstabilityBy AANA

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Lessons from Vanta: Scaling support through trust, education, and AI innovation 30:24

2M ago30:24

30:24

In this episode of The Ticket, Vanta’s Director of Customer Support, Margarita Wilshire, joins Intercom’s Senior Director of Human Support, Bobby Stapleton, to share how her team blends human expertise, customer education, and AI innovation to deliver fast, trustworthy, and scalable support – while keeping customer experience at the heart of everyt…

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Episode 311: Posterior Tibial Slope Measurement With the Axis Estimate Method Is Not Inferior to the Established Proximal Anatomic Axis Method, and Both Differ From Cortical-Based Measurements 27:58

2M ago27:58

27:58

Drs Arner and Geeslin discuss Posterior Tibial Slope Measurement With the Axis Estimate Method Is Not Inferior to the Established Proximal Anatomic Axis Method, and Both Differ From Cortical-Based MeasurementsBy AANA

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Cooperant Learning Podcast | What BCBAs Can Learn About Assent From Animal Trainers | Andrew Bulla 1:04:12

2M ago1:04:12

1:04:12

In today's conversation Andrew Bulla joins CL to explore the intersections of behavior analysis and animal training. They discuss the importance of assent, the LIMA principle, and the role of animal models in understanding behavior. Andrew shares his journey from working with neurodivergent individuals to training animals, emphasizing the lessons b…

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Episode 310: Indications for Lateral Extra-Articular Procedures in the Anterior Cruciate Reconstructed Knee AND Surgical Treatment and Complications of Lateral Extra-Articular Procedures in the ACL–Reconstructed ... 28:53

2M ago28:53

28:53

Drs Slone and Musahl discuss Indications for Lateral Extra-Articular Procedures in the Anterior Cruciate Reconstructed Knee: Part I of an International Consensus Statement AND Surgical Treatment and Complications of Lateral Extra-Articular Procedures in the Anterior Cruciate Ligament-Reconstructed Knee: Part II of an International Consensus Stateme…

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Cooperant Learning Podcast | Intersection of Applied Behavior Analysis and AI | Dr. David Cox and Ryan O'Donnell 50:41

2M ago50:41

50:41

Intersection of Applied Behavior Analysis and AI | Cooperant Learning Podcast In this episode of Cooperant Learning, Dr. David Cox and Ryan O’Donnell join us to explore the intersection of applied behavior analysis and artificial intelligence. We dive into real-world case applications, the opportunities and pitfalls of corporate interest in AI solu…

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From $200 to $13 Million: Flipping Used Books to Amazon Empire (with Corey Ganim) 14:30

2M ago14:30

14:30

In this episode of the Frugalpreneur podcast, host Sarah St. John sits down with Corey Ganim, a self-made entrepreneur who shares his journey of bootstrapping an Amazon-based business from scratch. Corey recalls the pivotal moment that pushed him to pursue entrepreneurship full-time: witnessing a senior manager at IBM frequently missing family time…

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Episode 309: Achilles Tendon Ruptures: Nonsurgical versus Surgical Treatment 27:08

2M ago27:08

27:08

In episode 309, Drs Tucker and Hogan discuss an infographic, Achilles Tendon Ruptures: Nonsurgical versus Surgical TreatmentBy AANA

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Unlocking Global Opportunities: Beyond Borders in Entrepreneurship (with Sally Pederson) 12:12

3M ago12:12

12:12

This episode presents a compelling showcase of a bootstrapped entrepreneur (Sally Pederson) who elucidates the transformative journey of establishing a business amidst unprecedented societal challenges. Sally recounts how the pandemic catalyzed a pivotal realization regarding the necessity for individuals to explore their options beyond the confine…

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Fin Conversations Ep3: The blueprint for scaling AI in customer service 20:04

3M ago20:04

20:04

In this episode, Senior Director of AI Support Ruth O’Brien and VP of Support Declan Ivory take you inside part two of Intercom’s AI Agent Blueprint: "Scale it." They share lessons from being the first support team in the world to deploy a generative AI agent and dive into the organizational shifts that make scaling the impact of AI possible. From …

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Unlocking LinkedIn: Transform Your Networking with AI (with Al Kushner) 13:45

3M ago13:45

13:45

This episode presents a compelling exploration of the transformative potential of LinkedIn, particularly through the lens of artificial intelligence. Al Kushner, a distinguished author and LinkedIn growth strategist, elucidates his journey of bootstrapping a business that empowers professionals to harness the power of this platform. He shares inval…

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Exploring 'The Wheel': Clay’s rotational program creating future leaders through customer service 27:24

3M ago27:24

27:24

Ruth O’Brien, Senior Director of AI Support at Intercom, sits down with George Dilthey, Head of Support at Clay, to explore “The Wheel” – Clay’s 15-month rotational program that begins in customer service and develops the next generation of tech leaders. Find out more about The Wheel program here. Watch this episode on YouTube: https://youtu.be/zUw…

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Establishing Effective Standard Operating Procedures & Processes (with Lindsey Huettner) 11:52

3M ago11:52

11:52

This podcast episode serves as a compelling showcase of the entrepreneurial journey, wherein a seasoned bootstrapped entrepreneur (Lindsey Huettner) shares invaluable insights and strategies pertinent to the art of launching a business with minimal financial resources. The discourse elucidates the importance of maintaining a lean operational model,…

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Episode 308: Hip Labral and Capsular Repair Are Unable to Restore Distractive Stability in a Biomechanical Model 29:10

3M ago29:10

29:10

Drs Spiker and Ng discuss Hip Labral and Capsular Repair Are Unable to Restore Distractive Stability in a Biomechanical ModelBy AANA

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Understanding Client Psychographics > Demographics (with Connor Tyson) 11:12

3M ago11:12

11:12

This episode serves as a profound exploration of the journey of a bootstrapped entrepreneur, Connor Tyson, who elucidates pivotal strategies that have facilitated his ascent in the realm of personal financial coaching. At the crux of his narrative lies the assertion that the cultivation of genuine client relationships is paramount, as it fosters tr…

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Use Free Trials and Tools to Help Build an MVP (with Jeremy Smith) 13:30

3M ago13:30

13:30

This podcast episode features an enlightening discussion with Jeremy Smith, the founder and CEO of Neural Voice, who elucidates the pivotal role of voice AI in enhancing the sales process within the B2B sector. Smith articulates how his innovative platform facilitates immediate engagement with potential customers, thereby significantly augmenting c…

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Work ON Your Business Not IN Your Business (with Benjamin Nevares) 10:39

3M ago10:39

10:39

This episode features a compelling showcase of a bootstrapped entrepreneur, Ben, the proprietor of IE Health. He shares his journey from a passionate fitness enthusiast to a successful business owner, emphasizing the significance of strategic decision-making in entrepreneurship. Ben elucidates the challenges he faced while bootstrapping his busines…

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Fin Conversations Ep2: Inside The AI Agent Blueprint 20:13

3M ago20:13

20:13

We've just launched "The AI Agent Blueprint" – a two-part strategic map for launching and scaling AI in customer service. It's designed to help customer service, CX, and AI transformation leaders deploy fast, scale with confidence, and achieve meaningful business transformation with AI. In this episode, Senior Director of Human Support Bobby Staple…

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Episode 307: Commercial Products Using Generative Artificial Intelligence to include Ambient Scribes, Automated Documentation Scheduling, Revenue Cycle Management, Patient Engagement Education and Prior ... 30:28

3M ago30:28

30:28

Drs Lau and Pean discuss Commercial Products Using Generative Artificial Intelligence to include Ambient Scribes, Automated Documentation Scheduling, Revenue Cycle Management, Patient Engagement Education and Prior Authorization PlatformsBy AANA

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The Art of Decision Making in Business (with Jack Allweil) 12:24

3M ago12:24

12:24

This podcast episode presents a compelling showcase of Jack Allweil, a bootstrapped entrepreneur who divulges the intricacies of his journey toward financial independence through real estate investment. Central to his narrative is the significance of leveraging creative financing methods, which enabled him to acquire properties with minimal initial…

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The Power of Recurring Revenue (with Andy Ide) 11:14

3M ago11:14

11:14

In this engaging episode, listeners are introduced to Andy, a software engineer who has successfully navigated the complexities of entrepreneurship through his venture, Horse Records. The genesis of his business is deeply rooted in a personal narrative—his wife’s struggle to keep accurate records of her horses catalyzed his journey into the world o…

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Avoid Analysis Paralysis by Releasing Your MVP (Minimum Viable Product) and Going From There (with Marian Saint) 13:18

3M ago13:18

13:18

Marian Saint, a seasoned marketing consultant, expounds upon her trajectory from the corporate realm to entrepreneurship, highlighting the nuances of bootstrapping a business. Her narrative commences with her foundational experiences in the insurance industry, where she observed the challenges faced by seasoned professionals transitioning into new …

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Do Not Put All Your Eggs in One Basket with One Client (with Wes Towers) 9:59

3M ago9:59

9:59

The focal point of this podcast episode resides in an enlightening discussion with a bootstrapped entrepreneur (Wes Towers) who delineates the intricate journey of establishing a business with minimal financial investment. Wes articulates the evolution of their career, initially rooted in graphic design, which serendipitously transitioned into web …

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Episode 306: Preoperative Mental Health Diagnosis Associated With Increased Risk of 90-Day Readmission After Shoulder Arthroscopy 18:53

3M ago18:53

18:53

Drs Salzler and Mulcahey discuss Preoperative Mental Health Diagnosis Associated With Increased Risk of 90-Day Readmission After Shoulder Arthroscopy.By AANA

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Cashflow and Maintaining Positive ROI (with Nick Jain) 9:31

4M ago9:31

9:31

This podcast episode features a showcase of insights from Nick Jain, the CEO of IdeaScale, who articulates the critical necessity of innovation within organizations. He underscores that without a commitment to innovative practices, businesses risk stagnation, particularly in a competitive landscape where rivals continuously strive for advancement. …

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Find Your Core Strengths But Don't Sit Only in That Comfort Zone (with Andre Savoie) 11:25

4M ago11:25

11:25

The primary focus of this episode revolves around the essential strategies for bootstrapping a business, as articulated by our guest, Andre Savoie, a seasoned entrepreneur in the realm of digital marketing. Throughout his extensive experience, spanning nearly two decades, he has discerned that the efficacy of marketing campaigns can vary significan…

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Reinventing QA and Training for the AI Era 33:02

4M ago33:02

33:02

As AI agents deflect more and more customer conversations, support teams are being thrown straight into the deep end. In this episode of The Ticket, Senior Director of Human Support at Intercom Bobby Stapleton chats with Mark Hughes, Co-Founder and CEO of SolidRoad - an AI-first training and QA platform transforming how CX teams ramp, upskill, and …

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Cooperant Learning Podcast | Self-Protection from Bullying Skills | Dr. Maya Fallon 49:18

4M ago49:18

49:18

Dr. Maya Fallon joins Kyle Steury and Dr. Steve Sparks to discuss her research entitled "A preliminary analysis of teaching children with autism spectrum disorder self-protection skills for bullying situations" from the Journal of Applied Behavior Analysis. Dr. Fallon is a licensed behavior analyst in North Carolina and a board certified behavior a…

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Episode 305: The Pittsburgh Instability Tool Score Predicts Outcomes After Arthroscopic Anterior Shoulder Stabilization in Patients With Subcritical Bone Loss 30:06

4M ago30:06

30:06

Drs Lau and Lin discuss The Pittsburgh Instability Tool Score Predicts Outcomes After Arthroscopic Anterior Shoulder Stabilization in Patients With Subcritical Bone Loss.By AANA

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Leveraging LinkedIn for Client Engagement and Growth (with Salvatore Tirabassi) 10:58

4M ago10:58

10:58

This podcast episode presents a comprehensive exploration of the methodologies employed by Salvatore Tirabassi, a professional CFO and entrepreneur, in the realm of bootstrapped business development. Sal elucidates the challenges and strategies inherent in providing CFO services to emerging companies, particularly those that do not require a full-t…

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The Importance of Aligning Hiring Team Members with Business's Core Mission (with John Watson) 9:35

4M ago9:35

9:35

This podcast episode serves as a showcase for a bootstrapped entrepreneur (John Watson) who shares invaluable insights into the realm of business initiation and growth. The primary focus is on the importance of having a clear understanding of one's target audience, which he identifies as vital for success. Throughout the conversation, we explore th…

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Unlocking Tax Savings: The Power of the Spendthrift Trust (with Sally Gimon) 9:04

4M ago9:04

9:04

This podcast episode presents a profound exploration of tax-saving strategies, particularly through the utilization of the Spendthrift Trust, a legitimate mechanism within the IRS tax code. Our guest, Sally Gimon, elucidates her journey as a bootstrapped entrepreneur who has successfully leveraged this trust to effectuate substantial tax savings fo…

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Project Management Tools are an Entrepreneur Must-Have (with Melissa Chiou) 8:14

4M ago8:14

8:14

This podcast episode presents a showcase of insights from Melissa Chiou, a marketing and media consultant, who elucidates the strategies she employed to bootstrap her business. Central to her narrative is the significance of cultivating a robust mindset, which she posits as foundational for entrepreneurial success. Melissa recounts her journey from…

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Episode 304: Offloading Patellofemoral Chondral Defects Requires Tailored Tibial Tuberosity Osteotomy Procedures 35:20

4M ago35:20

35:20

Drs Arner and Tanaka an editorial commentary, Offloading Patellofemoral Chondral Defects Requires Tailored Tibial Tuberosity Osteotomy Procedures.By AANA

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Essential Principles for Sustainable Business Growth: Clarity, Focus, Vision (with Victor Idoko) 9:45

4M ago9:45

9:45

This podcast episode delves into the inspiring journey of Victor Idoko, the founder of CFV Advisory, who epitomizes the essence of bootstrapping a business. Victor elucidates the principles that guided him in establishing his firm, emphasizing the paramount importance of clarity, focus, and vision. He shares that a personal, value-based approach to…