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WIN

Carrie Richardson Fox and Crow Group

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Business is a battle, and we came here to WIN! Carrie and Ian Richardson are partners and serial entrepreneurs who specialize in strategic growth and exit planning for SMBs. Every week, we ask business owners and leaders two important questions: "What's Important Now?" "How are you winning?" Created by entrepreneurs who love strategy, sales and strategic selling, we interview business owners and sales leaders at all stages of growth across multiple industries. Learn from experts sharing thei ...
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MSP Insider

MSP Insider

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MSP Insider is your backstage pass to everything Managed Service Providers really care about. Forget the fluff—this is where we tackle the real challenges, share unfiltered advice, and dive into the stories that make the MSP world tick. From scaling your team to navigating the chaos of ticket management, we cut through the noise with insights that actually matter. Featuring industry leaders, battle-tested pros, and the occasional war story, every episode is packed with the strategies and too ...
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Sunny’s Silver Linings is a Top MSP Channel Podcast hosted by the CEO of IT By Design, Sunny Kaila. Sunny and his guests cover a wide range of MSP and Talent-based topics, including MSP services, cybersecurity, customer service, and strategies to achieve growth and success in the channel. Listen now to take your business to the next level! https://hubs.ly/Q02DrxnQ0
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Hallway Conference was inspired by the best conversations we have at the best conferences we attend! Come listen to ideas we picked in the hallway and perfected on the patio. Hallway Conference is hosted by Carrie Simpson, the founder of Managed Sales Pros and creator of the MSP ASK! IT sales prospecting methodology.
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Welcome to the Building a Profitable MSP with Chris Wiser podcast where we dive deep into the world of MSPs! Join Chris Wiser (CEO of 7 Figure MSP), in this new podcast series for invaluable insights and strategies on how to build a Profitable MSP. Tune into our weekly interviews featuring industry experts and members of Chris’ Inner Circle programme as they discuss what sets highly successful MSPs apart. From cyber security to business management, we cover it all to help you thrive as an IT ...
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Top of the Morning

Mint - HT Smartcast

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Top of the Morning is a daily podcast hosted by Nelson John, in which we bring you all the action from the global markets and the business world to kick-start your day on a well-informed note. This is a Mint production, brought to you by HT Smartcast
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You can’t outwork a broken model. That’s where this episode starts—and where a lot of MSP owners get stuck. I sat down with Arlin Sorensen (VP Ecosystem Evangelism of ConnectWise) to unpack the kind of growth that looks good on the surface… but still leaves you frustrated, burned out, or stuck at a ceiling you can’t break through. This one’s about …
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Welcome to Top of the Morning by Mint.. I’m Nelson John and here are today’s top stories. 1. China’s Magnet Freeze Jolts Indian Auto Industry India’s auto sector is on edge as China stalls rare earth magnet exports to Indian firms—even while approving shipments to other countries. These magnets, essential for EV and auto component manufacturing, ar…
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Welcome to Top of the Morning by Mint.. I’m Nelson John and here are today’s top stories. 1. IndiGo Goes Global with Mega Airline Pact India’s largest airline IndiGo has signed a landmark agreement with Delta Air Lines, Virgin Atlantic, and Air France-KLM, building a deeper network to connect India with Europe and North America. This formalized MoU…
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Welcome to Top of the Morning by Mint.. I’m Nelson John and here are today’s top stories. 🚨 Adani in the Hot Seat—Again Gautam Adani is once more facing legal heat—this time from the U.S. Justice Department. The Wall Street Journal reports that Adani Group is under investigation for potentially importing Iranian liquefied petroleum gas (LPG) throug…
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Hard truth: It’s not your tech that’s holding you back. It’s your leadership. In this episode, I sat down with Dale Walls (founder of Corsica Technologies) to break down the real reason MSPs hit a wall. It’s not lack of effort. It’s not lack of ideas. It’s lack of clarity, courage, and consistency at the top. This one covers: → The quiet cost of so…
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Welcome to Top of the Morning by Mint.. I’m Nelson John and here are today’s top stories. Flat Start for Markets, All Eyes on RBI Indian markets are bracing for a cautious open this Monday. Global cues are mixed—Japan’s Nikkei and Topix dipped, while US indices closed steady after clocking their best monthly gains since Nov 2023. Gift Nifty hints a…
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Send us a text In this episode of the WIN Podcast, host Carrie Richardson sits down with Jennifer Roy to unpack how vendors can successfully connect with enterprise-grade managed service providers. Roy shares insights from her leadership at Nucleus Networks, a multi-location MSP within the Lyra Technology Group family, and breaks down how her team …
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Struggling to scale your MSP with the right people? You're not alone. In this powerful episode, IT By Design CEO Sunny Kaila talks with Ainsley Lump of Entech about the real HR strategies that drive growth, loyalty, and culture in today’s MSP landscape. From recruiting smarter to building magnetic culture and performance systems your team actually …
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Welcome to Top of the Morning by Mint.. I’m Nelson John and here are today’s top stories. India’s Growth Engine Still Roaring, Says RBI The Reserve Bank of India’s annual report is cautiously optimistic. It warns of global headwinds—rising input costs, protectionist trade policies, and tariff risks—but says India remains the fastest-growing major e…
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Welcome to Top of the Morning by Mint.. I’m Nelson John and here are today’s top stories. 1. Lokpal Clears Ex-SEBI Chief in Adani-Linked Allegations India’s anti-corruption ombudsman, Lokpal, has dismissed all complaints against former SEBI chairperson Madhabi Puri Buch. The allegations—based on a Hindenburg Research report—claimed Buch and her hus…
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Send us a text If you're heading to Pax8 Beyond—or any major MSP channel event—this episode is your tactical prep guide. Channel legend Len DiCostanzo joins host Carrie Richardson to share strategic insights from his 40+ years in the IT channel, including leadership roles at Autotask, Kaseya, and Datto. Now leading the coaching and consulting pract…
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Welcome to Top of the Morning by Mint.. I’m Nelson John and here are today’s top stories. Tax Deadline Extended: More Time, More Disclosures Taxpayers not requiring audits now have until 15 September to file returns for FY 2024-25. The CBDT extended the deadline from 31 July due to significant changes in ITR forms, which now require detailed disclo…
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Welcome to Top of the Morning by Mint.. I’m Nelson John and here are today’s top stories. 1. IndiGo’s Gangwal Plans ₹6,831 Cr Stake Sale In a major move, IndiGo co-founder Rakesh Gangwal and his family trust are set to sell up to ₹6,831 crore worth of shares in the airline through a block deal. The sale, expected to happen Tuesday, involves up to a…
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Running an MSP can feel like a never-ending sprint—until your mind and your motivation hit a wall. In this episode, I sat down with Scott Scrogin, Strategic Initiatives Director at ConnectWise, to talk about the thing no one builds a dashboard for: burnout. We covered the real stuff—what it looks like when you’re scaling fast and still feel stuck, …
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Welcome to Top of the Morning by Mint.. I’m Nelson John and here are today’s top stories. Markets Cool Off After 4-Week Rally After weeks of surging highs, Indian markets finally took a breather. The Sensex and Nifty slipped 0.7% each as foreign investors sold off in three out of four sessions. Sectors like realty and metals held up well, but autos…
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Welcome to Top of the Morning by Mint.. I’m Nelson John and here are today’s top stories. 1. The Lodha Truce, ₹5,000 Cr Feud SettledAfter nine rounds of mediation and a mother’s public plea, warring brothers Abhishek and Abhinandan Lodha have settled their ₹5,000-crore trademark dispute. As per the court-filed terms, Abhinandan can no longer use ‘L…
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Welcome to Top of the Morning by Mint.. I’m Nelson John and here are today’s top stories. India Seizes Crude Opportunity Amid Geopolitical Tensions With Brent crude trading at a four-year low near $65 per barrel, India is moving fast to refill its Strategic Petroleum Reserves (SPR). Current reserves cover just 9.5 days—far below the IEA’s 90-day no…
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Send us a text Rex Frank on the Process-Powered MSP: Why Heroics Aren’t a Strategy In this episode, Carrie Richardson sits down with Rex Frank, VP of PAX8 Academy, to unpack the real reasons most MSPs stall out. From the dangers of hero culture to the strategic misuse of vCIOs, Rex shares decades of insight on what separates mature MSPs from the re…
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Welcome to Top of the Morning by Mint.. I’m Nelson John and here are today’s top stories. 1. India on Covid Alert Again India’s health agencies have reactivated surveillance mechanisms amid rising Covid-19 cases in Hong Kong and Singapore. Genome sequencing and wastewater tracking in Bengaluru are already picking up early signals. With 257 active c…
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Welcome to Top of the Morning by Mint, your weekday newscast that brings you 5 major stories from the world of business. It's Monday, May 19th, 2025. This is Nelson John. 1. Q4 Earnings Storm: Over 660 Companies Line UpIt’s a blockbuster week on Dalal Street as over 660 companies, including market giants like Power Grid, ONGC, Hindalco, and ITC, pr…
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1. India Becomes the World’s Fastest-Growing Oil Consumer OPEC’s latest report crowns India as the top driver of global oil demand growth through 2025 and 2026.Oil demand in India will rise from 5.55 million bpd (2024) to 5.99 million bpd (2026), growing faster than China’s and the US’s. Diesel is the main growth driver, with road expansion, infras…
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What’s the secret to building an unstoppable MSP in today’s fast-moving tech world? In this episode, Peter Melby, CEO of New Charter Technologies, breaks down how top MSPs are shifting from reactive IT support to proactive business problem-solvers. Discover why the future belongs to those who ask better questions, embrace AI with purpose, and treat…
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1. Tata Power’s ₹25,000 Cr Surge - 00:38:02 - 01:53:715 Tata Power is charging ahead with a massive ₹25,000 crore capital outlay for FY26, focusing half of it on renewables. CEO Praveer Sinha revealed the company plans to add up to 2.7 GW of capacity, with long-term wind turbine deals in the pipeline. Tata Power is also eyeing two UP discoms—Purvan…
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Send us a text Join channel veteran Nick Wolf as he shares MSP event engagement strategies with Carrie Richardson from Fox & Crow Group. Learn how Nick's career progressed from sales intern at Datto (Nick was employee 17 at Datto...) through to his current role with Cork. Nick shares his pre-event process, his on-site tips and his follow-up experti…
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Send us a text Winning Through Strategic Partnerships with Eric Roach of Dropsuite In this episode of the WIN Podcast, host Carrie Richardson sits down with Eric Roach, SVP of Global Sales and Marketing at Dropsuite, to explore how strategic partnerships can supercharge growth. With PAX8 Beyond on the horizon, Eric shares how Dropsuite leverages ma…
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India vs. US: Trade Tensions Heat UpIndia is ready to hit back with $1.91 billion in tariffs on key US goods—like almonds, petrochemicals, and medical devices—if steel and aluminium duties aren’t withdrawn by June 8. The trigger? Trump’s extension of safeguard duties. Commerce Minister Piyush Goyal heads to Washington on May 16 to try and broker a …
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Market Roars Back: Ceasefire & Tariff Pause Spark ₹16 Trillion RallyPeace on the borders and a tariff truce overseas gave Indian markets their best day in over four years. With India-Pakistan tensions cooling and US-China easing trade friction, the Nifty soared 3.8% and Sensex jumped 3.7%, adding ₹16 trillion to investor wealth. IT, banking, and bl…
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Is your MSP stuck in a pricing battle? Here’s the hard truth: if you’re still competing on price in 2025, you’re not scaling—you’re surviving. In this episode of MSP Insider, I sit down with Sagar Pandya to unpack the mindset shifts MSPs need to stay relevant and profitable. We go deep into how AI can give you an edge, why “consultative” isn’t just…
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Operation Sindoor: “We Struck Where It Hurt”India’s top military brass revealed the impact of Operation Sindoor, launched after the April 22 Pahalgam terror attack. Air Marshal AK Bharti said strikes targeted key Pakistani airbases like Chaklala and Rahim Yar Khan. Over 100 terrorists, including high-value targets like IC-814 hijacker Yusuf Azhar, …
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Send us a text Carrie Richardson and Ian Richardson host the WIN Podcast - What's Important Now? Serial entrepreneurs, life partners and business partners, they have successfully exited from multiple businesses (IT, call center, real estate, marketing) and they help other business owners create their own versions of success. Ian is certified in Eag…
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Send us a text Winning MSP Event Planning with Alec Stanners In this episode, we dive deep into what it really takes to plan MSP events that create community, drive real ROI, and elevate vendor relationships beyond the trade show table. Featuring Alec Stanners, VP of Business Development at Bvoip and a core leader behind the MSP Initiative and MSP …
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India Shoots Down F-16 in Escalating Air Conflict In a dramatic escalation, India’s air defence systems went full throttle Thursday night, downing a Pakistani F-16, two JF-17s, and a Pakistani AWACS inside Punjab province. The air battle followed Islamabad’s coordinated strikes on Indian military locations in Jammu and Punjab. Drones were also inte…
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Send us a text From Booths to Buy-In: Aaron Peterik’s Playbook for Winning Pax8 Beyond Episode Description: What separates a vendor with a busy booth from one that builds a sales pipeline? Aaron Peterik, Director of Channel at Zero Networks and former Pax8 insider, joins us to share real-world strategies for dominating Pax8 Beyond. From microsegmen…
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As missiles struck terror targets across the border in ‘Operation Sindoor’, India’s cyber command braced for a digital warfront. Just hours after the strikes, top cyber experts and government officials warned of a heightened risk of cyberattacks targeting India’s critical infrastructure. Banks, telecom networks, and public utilities have been put o…
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1.⁠ ⁠Operation Sindoor: India Strikes Back In a dramatic pre-dawn move on May 8, India launched Operation Sindoor, striking nine terror camps across Pakistan and Pakistan-occupied Kashmir, including key Lashkar and Jaish hubs in Bahawalpur, Kotli, and Muzaffarabad. The operation was a direct response to the Pahalgam terror attack that killed 26 civ…
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Send us a text Carrie Richardson and Ian Richardson host the WIN Podcast - What's Important Now? Serial entrepreneurs, life partners and business partners, they have successfully exited from multiple businesses (IT, call center, real estate, marketing) and they help other business owners create their own versions of success. Ian is certified in Eag…
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India Gears Up for Worst-Case Scenarios As Indo-Pak tensions soar post the deadly April 22 Pahalgam terror attack that claimed 26 lives, India’s Ministry of Home Affairs has ordered nationwide civil defence mock drills on May 7. These include air raid sirens, crash blackouts, evacuation rehearsals, and camouflaging critical infrastructure—measures …
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The MSP platform you’re using today? It might not get you where you want to go. In this episode of MSP Insider, I sat down with Chris Day to unpack what’s really broken in the MSP platform space—and where things are actually headed. We talk about: → Why “integration” is still mostly a buzzword → How AI is changing the way we manage data and deliver…
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Buffett to Step Down Greg Abel Steps UpIn a surprise announcement at Berkshire Hathaway’s AGM, Warren Buffett, 94, revealed he will retire as CEO by end-2025. His successor: Greg Abel, 62, Berkshire’s vice-chair overseeing its vast non-insurance businesses like BNSF Railways and Dairy Queen. Abel, a low-profile Canadian known for strategic thinking…
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To get your dose of daily business news, tune into Mint Top of the Morning on Mint Podcasts available on all audio streaming platforms.⁠https://open.spotify.com/show/7x8Nv1RlOKyMV5IftIJwP1?si=bf5ecbaedd8f4ddc⁠ 1.⁠ ⁠YouTube Doubles Down on India’s Creator Economy YouTube CEO Neal Mohan, at the WAVES 2025 summit, pledged an additional ₹8.5 billion to…
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What does it take to lead the next evolution of the MSP industry? In this episode, Bill McLaughlin of Thrive reveals how visionary leadership, a security-first approach, and a relentless focus on people and execution have fueled Thrive’s extraordinary growth. Key Highlights: The bold "Thrive 2.0" transformation strategy Why leadership and culture d…
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To get your dose of daily business news, tune into Mint Top of the Morning on Mint Podcasts available on all audio streaming platforms.https://open.spotify.com/show/7x8Nv1RlOKyMV5IftIJwP1?si=bf5ecbaedd8f4ddc Bajaj Finance: Four Reasons to Cheer Bajaj Finance delighted shareholders with a ₹56 dividend bonanza, a 1:2 stock split, and a 4:1 bonus shar…
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Send us a text In this episode of The WIN Podcast, host Carrie Richardson interviews Craig Fulton, M&A Advisor at Evergreen Services Group, about how to maximize your experience at industry events like PAX8 Beyond. Craig offers thoughtful advice on preparing for large conferences, engaging meaningfully with other attendees, and creating experiences…
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Send us a text In this episode of WIN, host Carrie Richardson chats with Allan Jocson, CEO of Agilitec and member of the PAX8 Partner Advisory Council. Allan shares his playbook for getting the most out of major MSP industry events like PAX8 Beyond—from strategic pre-event planning to making meaningful connections that drive long-term growth. You'l…
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Is your MSP actually ready for the AI revolution? We unpack why ignoring AI could be the biggest risk to your business as we dive into the hard truths and strategies for leveraging AI and compliance in the MSP industry. Summary: In this episode, we dive deep into how MSPs can navigate the challenges of compliance and the transformative potential of…
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To get your dose of daily business news, tune into Mint Top of the Morning on Mint Podcasts available on all audio streaming platforms.https://open.spotify.com/show/7x8Nv1RlOKyMV5IftIJwP1?si=bf5ecbaedd8f4ddc Banks across India will see scattered closures this week. April 29: Parshuram Jayanti (Himachal Pradesh) April 30: Akshaya Tritiya & Basava Ja…
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To get your dose of daily business news, tune into Mint Top of the Morning on Mint Podcasts available on all audio streaming platforms. https://open.spotify.com/show/7x8Nv1RlOKyMV5IftIJwP1?si=bf5ecbaedd8f4ddc 1. India-Pakistan Tensions Rise After Indus Waters Treaty Suspension Just a day after India suspended the Indus Waters Treaty in response to …
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Send us a text Trade shows are back in a big way, and Pax 8 Beyond 2025 is one of the most important events on the MSP calendar. In this episode of the WIN Podcast, host Carrie Richardson talks with Andrew Mora from Cork about what it really takes to turn a sponsorship into a sales strategy. Mora pulls back the curtain on Cork’s full event playbook…
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To get your dose of daily business news, tune into Mint Top of the Morning on Mint Podcasts available on all audio streaming platforms. https://open.spotify.com/show/7x8Nv1RlOKyMV5IftIJwP1?si=bf5ecbaedd8f4ddc Kashmir Travel Takes a Hit Post Terror Attack Following the deadly terrorist attack in Pahalgam, Jammu & Kashmir, that claimed 26 lives, trav…
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To get your dose of daily business news, tune into Mint Top of the Morning on Mint Podcasts available on all audio streaming platforms. https://open.spotify.com/show/7x8Nv1RlOKyMV5IftIJwP1?si=bf5ecbaedd8f4ddc 1. RBI Pushes Banks to Adopt ‘.bank.in’ Domain for Safer Digital Banking In a major cybersecurity move, the Reserve Bank of India (RBI) has a…
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