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The Action Catalyst interviews top leaders and achievers, sharing hard-earned tips and advice to help you uncover your inspiration and gain valuable insights to overcome setbacks, defeat mediocrity, and reach your goals in life, business, and beyond. Southwestern/Great American, Inc., dba Southwestern Family of Companies, for itself and its related entities and their assigns, reserves and retains all rights to their copyrighted materials and trademarks contained in this podcast.
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There’s nothing worse than losing customers to independent garages and quick lubes after the OEM warranty expires – which happens 70% of the time! As a car dealership, your #1 goal is keeping customers — and to do that, you need quality employees, an optimized service department, and benefits that matter to your customers. Imagine transforming your service department into a powerhouse of customer retention and satisfaction. Picture a dealership where your team is motivated, your customers ar ...
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Supercharge your journey to success in the home services industry with insights and actionable content that will transform your business.
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Heritage Signs & Displays is a Veteran owned, full-service Commercial Printing, Custom Signs, and Display Company specializing in the production and installation of trade show graphics, events banners, window graphics, wall wraps, environmental graphics, booklet printing, and marketing materials to improve the branding of businesses in Southern Maryland, Baltimore MD, Annapolis MD, and Waldorf MD. Get more information: https://heritagecustomsigns.com/
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THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership
Gregorio Uglioni
9
237
Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About G ...
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What if the secret to transforming your business wasn’t in the next big strategy—but in the experiences you create every single day? Chats with Jason is more than a podcast—it’s a movement led by customer experience strategist and bestselling author Jason S Bradshaw. In each episode, Jason sits down with world-class leaders—not just from customer service or HR, but from technology, marketing, finance, design, leadership, and more. Why? Because every part of a business touches the customer or ...
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The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Colin Shaw, Beyond Philosophy LLC
18400
We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth. This review sums up: "The dynamic between the two hosts makes this podcast. Each brings a unique take on the topic and their own perspective and plays off each other se ...
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Jobber’s Masters of Home Service podcast features in-depth interviews with industry experts to help make your business more profitable and efficient. Tune in today to get actionable advice, insights, and inspiration from successful business owners who live and breathe home service.
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Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more. We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly. “One of the most consistently insightful and deeply respected po ...
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The Bank Customer Experience Podcast offers a view into the hot topics affecting the banking world.
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The Official AWS Podcast is a podcast for developers and IT professionals looking for the latest news and trends in storage, security, infrastructure, serverless, and more. Join Simon Elisha and Hawn Nguyen-Loughren for regular updates, deep dives, launches, and interviews. Whether you’re training machine learning models, developing open source projects, or building cloud solutions, the Official AWS Podcast has something for you.
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Navigating the Customer Experience
Yanique Grant, Customer Experience Strategist, Entrepreneur
122109
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
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Let's bring meaning back to the marketplace as we grow together through insightful conversations about a range of topics including current culture, company culture, customer service, church, politics, leadership, and more. There are no topics off limits. This is the podcast for whatever business is on your mind. So if you're looking to grow personally and professionally, this is the podcast for you.
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The Fixed Ops Roundtable, hosted by Ted Ings, is your source for cutting edge information, technology, and best practices from leaders and innovators in the retail automobile industry. Enjoy weekly episodes featuring expert interviews that originally aired during Ted Ings popular Fixed Ops Roundtable live and virtual events.
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If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you! Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, on the second Tuesday of every month as Buzzsprout's Head of Podcaster Success, Priscilla Brooke dives into the world of customer support to make remarkable support the standard, not the exception!
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Sophisticated toilet humor featuring: Andrew: A Jewishy-washy child ninja turned autoneurotic, prematurely old man, who's had it with fictional ghosts triggering his non-fictional anxiety. Puke: A gently misanthropic Army veteran obsessed with sound effects who's had it with political correctness. Brett: A fierce comedy theorist and peddler of critical thinking who's had it with how the dumbing down of America is resulting in terrible customer service. Nick: A gender homogenous homosapien ho ...
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Oversharing from Betches Media is all about the challenges we face in all kinds of relationships; from friendships to family, long term partnerships or even dealing with the customer service rep that makes you want to scream into a pillow. Betches co-founder and relationship enthusiast Jordana Abraham has teamed up with her big sister, licensed clinical therapist Dr. Naomi Bernstein, to answer your questions and try to get to the bottom of the things that bother us most. Think of Jordana and ...
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Hosted by Yuriy Margolin of Moving Sales Professionals. A 100% US-based Call Center for the Moving Industry. Booking moves and providing customer service since 2018. Over 20 years of Moving Industry Experience, with all lead sources, all CRMs, and book residential/commercial, local, and long distance moves. We hire, train in-house, and have sales professionals ready to fill up your calendar as soon as today. More than just a Call Center, we work with new and experienced owners to provide ind ...
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Customer experience (CX) is evolving faster than ever—are you keeping up? Breaking the Blueprint is the podcast that challenges conventional thinking and explores what it really takes to deliver exceptional CX in today’s world. Hosted by Vinay Parmar & Iqbal Javaid, two industry veterans with decades of experience in CX strategy, technology, and leadership, this podcast brings you insightful conversations, expert perspectives, and real-world strategies to bridge the gap between technology, p ...
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"Smoke Break" is a weekly micro-podcast delivering essential training tips for convenience store sales associates in just 5-10 minutes. Host Mike Hernandez shares practical advice, real-world scenarios, and actionable strategies to help you excel in your role and advance your career. Perfect for listening during your break, each episode tackles key topics like customer service, store operations, and professional development. Turn your smoke break into a power-packed learning session!
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The Vertical Space is a podcast at the intersection of technology and flight, featuring deep dives with innovators, early adopters, and industry leaders. We talk about the radical impact that technology is creating as it disrupts flight, enabling new ways to access the vertical space to improve our lives - from small drones to large aircraft. Our guests are operators and innovators across the value chain: airframers, technologists, data and service providers, as well as end users.
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Welcome to WFM Unfiltered Real conversations. Practical insights. Smarter workforce strategies. If you're responsible for workforce management, operations, or service delivery, and it feels like performance, planning, and people management are all happening under pressure — you're in the right place. WFM Unfiltered is the go-to podcast for operations leaders, contact center professionals, and senior executives who want fresh thinking and real-world solutions. Hosted by Irina Mateeva, a globa ...
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Expert mode marketing technology, AI, and CX insights from top brands and Martech platforms fill every episode, focusing on what leaders need to know to build customer lifetime value and long-term business value. The Agile Brand with Greg Kihlström® features executives and thought leaders from top brands and platforms discussing the industry's trends, like first-party data strategies, artificial intelligence, consumer data privacy, omnichannel customer experience, and more. The Agile Brand i ...
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The wildest, most hilarious prank call podcast from The Jubal Show! Join Jubal Fresh as he masterminds the funniest and most outrageous phone pranks, catching unsuspecting victims off guard with his quick wit, absurd scenarios, and unmatched comedic timing. Whether he's posing as an over-the-top customer service rep, a clueless boss, or an eccentric neighbor, no call is safe from his unpredictable humor. Get ready to laugh out loud and cringe in the best way possible! New episodes drop every ...
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The AI in Business Podcast is for non-technical business leaders who need to find AI opportunities, align AI capabilities with strategy, and deliver ROI. Each week, Emerj AI Research CEO Daniel Faggella and team interview top AI executives from Fortune 2000 firms and unicorn startups - uncovering trends, use-cases, and best practices for practical AI adoption. Visit our advertising page to learn more about reaching our executive audience of Fortune 2000 AI adopters: https://emerj.com/advertise
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Africa's Leading Customer service/Experience podcast, where Segun Manuel and other guest shares insights on how Individuals and organizations can improve Customer service and experience to increase profits.
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Customer onboarding in B2B SaaS is changing fast, but the resources for onboarding teams? Not so much. That's why we're kicking off Onboarding Therapy, a podcast that tackles the real challenges onboarding teams face every day.
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Examining the relationship between your company and your customer.
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Speaking of Service uncovers practical ways to grow service revenue, control costs, and improve customer satisfaction. If you’re looking to innovate, gain a competitive edge, or just learn about the latest service trends, you’ve come to the right place! Also check: www.ptc.com/speakingofservice
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Learn how large businesses are using iPhone to improve the way they work. Brought to you by the Apple iPhone in Business team.
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Real English Conversations Podcast - Learn to Speak & Understand Real English with Confidence!
Real English Conversations: Amy Whitney & Curtis Davies - English Podcast
1k37
Welcome to the Real English Conversations podcast, your ultimate destination for immersive English learning! If you're eager to elevate your English proficiency beyond the basics, you've landed in the perfect spot. Our mission is to empower you to master listening, speaking, and comprehending English in real-world scenarios, regardless of your location. From casual discussions to professional dialogues, we cover a wide spectrum of topics, ensuring you're prepared for any context. Learning wi ...
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Your go-to podcast for navigating the ever-evolving landscape of digital marketing. Hosted by Chris Carter and Neil Cooper from VOiD Applications, a leading full-service digital agency, this podcast offers invaluable insights, tips, and strategies to help businesses thrive online. Whether you're a seasoned marketer or just starting out, join us as we delve into topics such as web design, app design, SEO, PPC, web hosting, and web maintenance, providing actionable advice in a friendly and app ...
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Bleuwire strives to provide customer-first solutions that minimize the headaches you get from managing your IT and improve the way you use technology. As your local technology provider, we get to know our customers on a personal level, and your problems become our problems. That’s why we implement the bleucare difference in every service we provide.
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This is a weekly podcast focused on developer productivity and the teams and leaders dedicated to improving it. Topics include in-depth interviews with Platform and DevEx teams, as well as the latest research and approaches on measuring developer productivity. The EE podcast is hosted by Abi Noda, the founder and CEO of DX (getdx.com) and published researcher focused on developing measurement methods to help organizations improve developer experience and productivity.
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🎙 Welcome to Rarified Air: Stories of Inspired Service, a podcast that takes you on a journey into the DNA of InterSystems. I will be your guide as we explore how our unparalleled commitment to customer service fuels limitless human potential. 🤝 Join us as we dive into the culture of InterSystems and share the stories of the people who make it all possible - our customers, partners, and employees. From helping healthcare providers improve patient outcomes to powering the world’s most importa ...
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Welcome to "The Self Storage Show," your ultimate resource for everything related to the self storage industry. Hosted by industry expert Jim Ross from 3 Mile Storage Management, this podcast delves into the latest trends, tips, and strategies to help self storage owners and managers optimize their operations and grow their businesses. Each episode features insightful interviews with leading industry professionals, practical advice on marketing, operations, and customer service, as well as i ...
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Welcome to The Trials and Tribulations of a Pizza Order Taker podcast. My name is Jared and I've worked in customer service, for way too long. Let's reclaim our souls together by bonding over ridiculous customers, one story at a time. Feedback, thoughts and opinions appreciated: [email protected] / Twitter: @pizzaordertaker
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Fast Food Insider" takes you behind the counter of America's favorite fast food chains. Join us as we dive into the menus, marketing strategies, and e-commerce success stories of iconic brands like McDonald's, Whataburger, Burger King, Popeyes and more. Each episode, we'll explore how these quick-service giants are leveraging Shopify to drive sales, improve customer experience, and stay ahead of the competition. From exclusive interviews with industry experts to in-depth analysis of the late ...
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An online, audio-based improv community, bringing play to your day from the comfort of home! introvertedimprovisers.com
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Hosted by Andrea & Brad Boeye and PT Boeye Family, business, and legacy—where they intersect, incredible stories unfold. A Family Business brings you candid conversations about entrepreneurship, leadership, and building something meaningful. Hosted by Andrea and Brad Boeye, a husband-and-wife team with over two decades of experience in business and leadership, alongside their nephew PT Boeye, this podcast explores what it takes to grow and sustain a successful family enterprise across genera ...
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The host, Mason Duchatschek, is an Amazon.com #1 bestselling author of multiple books including People Matter Most and Inclusive Leadership. His ideas have been featured in Selling Power Magazine, Entrepreneur Magazine and The New York Times. Discover secrets of leadership, management and human potential in the workplace! Mason leads discussions and interviews on a wide range of best practices and business topics related to: employee engagement, employee selection, employee development, empl ...
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The Airgun Geek's podcast is dedicated to sharing our personal experiences and enthusiasm for the sport with other airgun enthusiasts. Through engaging discussions and expert insights, we aim to provide valuable tips and tricks to help our listeners improve their skills and enjoyment of the sport. We are committed to fostering a community of passionate and knowledgeable air gunners and to promoting the sport of air gunning. Check out our website at www.airgungeeks.com
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Our people make the difference! TOPcast episodes feature experts and peers in the IT Service Management world to share new trends, insights and best practices. Powered by TOPdesk, your guides to service excellence!
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In this series you’ll hear from Case IH, New Holland and Case Construction equipment dealers about the unique ways that they are using digital inspections to improve customer satisfaction and generate more parts and service business for their dealerships.
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Welcome to 'How To Start A Pressure Washing Business' with Aaron Parker. Join Aaron as he shares his experience and expertise in starting and running a successful pressure washing business. From equipment and techniques, to marketing and customer service, this podcast is your go-to guide for all things pressure washing. Aaron also interviews other industry experts to provide a well-rounded understanding of the pressure washing business. Tune in to learn how to start and grow your own pressur ...
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Transform your customer experience with solutions to better connect, engage, and serve your constituents.
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Clock in, scrub up, and join us behind the red line. We are First Case – an operating room podcast bringing you exciting interviews, engaging discussions, and innovative solutions that are changing the way patients receive surgical care. Each episode we talk to frontline staff, perioperative leadership, and nursing entrepreneurs from across the country as they share their stories, experience and expertise on an industry we love. From the back table to the board room, from wheels in to wheels ...
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Succeed at Growing and Scaling Your Entrepreneurial Business. Join executive coach, consultant and founder of Awareness Strategies, Michelle Nedelec, while she interviews CEO's and Experts in Business to bring you their proven wisdom on how you can grow and scale your business. If you’re an entrepreneur with a brilliant idea who’s looking for mentors with practical solutions to your problems this show is for you.
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Omega Performance Knowledge Series » Podcast Main
Omega Performance: Improving Business in Financial Services
110
Access new insights and best practices for improving business in the financial services industry from the world-renowned team of experts at Omega Performance. Credit and Risk Management - Sales and Customer Service - Leadership and Change Management
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A groundbreaking platform that is reshaping the narrative on construction. Our podcast is dedicated to championing best practices, offering expert analysis, conducting insightful interviews, and providing valuable product recommendations based on real-life industry experience in the Home Building and Remodeling Industries. At The Home Building and Remodeling Show, we are on a mission to drive positive change within the home building and remodeling industry, which in turn affects everyone wor ...
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#674: The continued evolution of e-commerce with Eitan Koter, Vimmi
36:57
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With the rapid rise of shoppable video, AI-driven recommendations, and immersive technologies like AR and VR, are traditional e-commerce strategies becoming obsolete? Today, we’re joined by Eitan Koter, Co-Founder and Co-CEO of Vimmi, a shoppable video SaaS company revolutionizing e-commerce. Eitan is also the host of the "eCom Pulse" podcast, wher…
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Gianna’s newlywed bliss gets a wild jolt when she gets a call from her wedding photographer with some... unusual news about her big day. Let’s just say the only guests who got a close-up might’ve had fur and tails. 🐿️ What went wrong? Where are her actual wedding photos? And why is everyone suddenly talking about National Geographic? The wildest, m…
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Best-selling author, Hall of Fame speaker, and podcast host Randy Gage reveals "the big lie" for entrepreneurs and how it will impact the future of every industry. Hear Randy's full interview in Episode 123 of The Action Catalyst.By Southwestern Family of Podcasts
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Navigating CMS: Simplifying Website Management | Ep. 5
48:45
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In Episode 5, Neil Cooper and Chris Carter explore the world of CMS (Content Management Systems) — what they are, how they work, and how to choose the right one for your website. ⭐ Key topics covered in this episode: ⭐ 👉 What is a CMS and why use one? 👉 Popular CMS platforms: WordPress, Shopify, Squarespace, Wix and more 👉 Choosing the right CMS fo…
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Navigating Challenges and Solutions in Data Security with AI - with Dimitri Sirota of BigID
29:28
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As enterprises double down on generative AI initiatives, the intersection of data security, privacy, and unstructured data is quickly becoming mission-critical. In this episode, Dimitri Sirota, Co-founder and CEO of BigID, joins the podcast to explore how AI transformation is reshaping enterprise data governance, security, and compliance—and why un…
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The Franchise Formula: People, Purpose, and Proven Systems - With Emory McChargue
41:46
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In this episode we sit down with Emory McChargue, founder of Advisorly, to explore The Franchise Formula: People, Purpose, and Proven Systems. Emory shares the mindset and strategies behind helping everyday people become successful franchise owners, leadership lessons he’s learned, the common myths about franchising, and how purpose driven business…
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🎙️ New Episode Confidence, Mistakes, and Real Talk with Terry Evans | Real English Conversations For Business
1:15:46
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🎙️ New Episode – Finally! And It’s a Special One... After a long break, we’re back—and what better way to kick things off than with a true Edmonton radio legend? In this episode, I sit down with Terry Evans—longtime morning show host on K-97 and the voice behind the Reluctantly... podcast—for a real conversation about confidence, mistakes, and stay…
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In today’s prank, things get hairy real quick! Leo thinks he’s getting a routine call from his barbershop… until "Juniper," a disturbingly obsessed janitor, starts talking about saving his hair trimmings and using them to make a wig—and even fake facial hair! 😳 Juniper insists he’s just trying to help Leo keep up with his regular appointments, but …
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Custom Signs That Make Your Business Stand Out – Raleigh, NC
7:13
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We produce & install custom signs & commercial interior graphics to brand retail, lobby, campus & office walls & glass for businesses in Raleigh NC. Get more information: https://heritagecustomsigns.com/products/custom-signs-raleigh-nc.phpBy Heritage Signs & Displays
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By First Case Media
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Mailbag Episode: Why Doing the Basics in Business Is the Most Underrated Growth Strategy
28:38
28:38
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Kenny Chapman and Chris Crew answer some audience questions in the second mailbag episode of this season. They break down why the HVAC industry is one of the most reliable spaces to build in, what to watch out for when buying a business, and why doing the basics still solves 90% of your problems. By the end, you’ll walk away with sharper instincts,…
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Scaling AI for Clinical Trials - with Damion Nero of Takeda
26:31
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Today’s guest is Damion Nero, Head of Data Science at Takeda Pharmaceuticals. With over 15 years of experience applying AI, machine learning, and real-world data to drug development and precision medicine, Damion joins Emerj Managing Editor Matthew DeMello to explore the evolving role of AI in drug development and supply chain management. He breaks…
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#673: Predictive and proactive customer experiences, with Vinod Muthukrishnan, Cisco
28:51
28:51
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Customer expectations have skyrocketed—people now demand instant, personalized, and seamless interactions across every touchpoint. But are companies truly meeting these expectations, or are they still stuck in reactive customer service models? What if AI could completely transform the customer experience into something proactive, predictive, and ev…
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Budget Blowouts and Builder Blunders: What You Need to Know Before Building
23:38
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Send us a text You've dreamed about building your custom home for years, but are you prepared for what lies ahead? Before you break ground, learn why the National Association of Home Builders reports that most people exceed their budgets by 10-20% when building custom homes. The budget represents just the first of ten critical mistakes homeowners m…
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From Conflict to Connection: The Customer Experience Secrets That Build Loyalty for Life
27:07
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💥 What if the smallest shift could create your biggest breakthrough in business—and in life? In this heartfelt episode of Chats with Jason, bestselling author and CX legend Marilyn Suttle reveals how to turn tension into trust, mistakes into mentorship, and angry customers into raving fans. 💡 You’ll discover: ✅ The LAP framework for diffusing custo…
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🏆 Ancient City Airgun Challenge 2025: Our Top Moments & Fan Q&A! 💥
57:53
57:53
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Send us a text Join Pat and Bill of The Airgun Geeks as they dive into the exciting highlights from the second annual Ancient City Airgun Challenge 2025! In this video, we tackle some fantastic questions from a loyal fan and share stories from our time competing—before, during, and after the event. From intense moments on the shooting range to the …
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253: The Buy-In Advantage: How Great Leaders Inspire Teams, Drive Engagement, and Create Meaningful Workplaces with Dave Garrison
22:26
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Send us a text In this powerful episode of Navigating the Customer Experience, we sit down with Dave Garrison, leadership strategist, former CEO, and author of The Buy-In Advantage: Why Employees Don’t Care – and What Great Leaders Do to Inspire Them to Give Their All. With over 25 years of experience leading and advising public and private compani…
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The wildest, most hilarious prank call podcast from The Jubal Show! Join Jubal Fresh as he masterminds the funniest and most outrageous phone pranks, catching unsuspecting victims off guard with his quick wit, absurd scenarios, and unmatched comedic timing. Whether he's posing as an over-the-top customer service rep, a clueless boss, or an eccentri…
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#92 Richard Aboulafia: Supply chain bottlenecks and the New Aerospace Order
1:14:05
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Welcome back to The Vertical Space for our second conversation with Richard Aboulafia, an insightful voice on all things aerospace and defense. This episode dives deeper than ever into the aerospace and defense supply chain: globalization, vulnerabilities, titanium, rare earth elements, and why Tier 1 integrators may be losing their place in the in…
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Handling Budget Pushback: A Guide for WFM and CX Leaders | #WFM #WorkForceManagement
25:22
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Message the show! We don’t usually do reruns… but this one? It earned it. WFM Unfiltered is proud to bring back one of our most popular episodes — with a sharper look and better sound — because Adriana Olteanu dropped insight that’s just too good to get buried in the archives. Adriana leads forecasting and capacity planning at Groupon, and in this …
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Commerce Over Charity, with Bob Bush (Learning, Business, Values, Leadership)
33:34
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Bob Bush, senior investment executive and the President, CEO and Co-Founder of Mutombo Coffee, shares the life lessons he learned on early-morning bus rides, and reflects on being allowed to fail (a little bit), talking his way onto Wall Street, getting “behind the numbers”, the head and the heart connection, helping develop Dubai, defining “social…
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How to Hire Employees Who Are Better Than You in a Competitive Market
30:23
30:23
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Attracting top talent in a competitive market requires a clear strategy and intentional effort. This episode explores how to hire employees who not only meet but exceed expectations, focusing on creating a compelling culture, crafting effective job descriptions, and targeting the right candidates. Learn how to identify candidates with the right att…
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The Future of Adverse Event Detection in Healthcare and Life Sciences - with Marie Flanagan of IQVIA
21:37
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Today’s guest is Marie Flanagan, Director of Product Management in Digital Projects and Solutions at IQVIA, who joins us to explore the overlooked intersection of AI and safety workflows in life sciences. As the industry experiences an explosion in the volume and diversity of data—from social media and call centers to audio and video files—Marie ou…
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I Got Dumped Via Text, Can I Demand A Phone Call?
1:11:28
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The demands of puppy ownership are weighing on Jordana and Dr. Naomi offers her some “advice” on ways to not only work with the new dog but to work on her feelings around it all. But the work this week begins when one listener opens up about a recent breakup she endured via text after a seemingly good few months together. Our Overshare this week co…
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The wildest, most hilarious prank call podcast from The Jubal Show! Join Jubal Fresh as he masterminds the funniest and most outrageous phone pranks, catching unsuspecting victims off guard with his quick wit, absurd scenarios, and unmatched comedic timing. Whether he's posing as an over-the-top customer service rep, a clueless boss, or an eccentri…
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Why the Future of Service Is No Longer in the Dealership with Nolan Armpriester
16:06
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My guest in this episode is Nolan Armpriester, Director of Operations at Kinley Automotive Group in Pennsylvania—home to the #1 mobile service operation in the country. In this episode, we dive into how Nolan and his team scaled a mobile service department from one van to over 30 mobile units, executing more than 35,000+ repair orders annually—with…
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#719: AWS News: Amazon Q Developer brings powerful new AI capabilities to GitLab Duo
26:12
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Description: Learn how you can use the all new Amazon Q Developer integration with GitLab Duo to automate code generation and review, plus even more updates from AWS. 00:00:00 - Intro, 00:00:28 - SWE Holly Bench, 00:04:31 - Analytics, 00:06:49 - Application Integration, 00:07:14 - Artificial Intelligence, 00:08:53 - Amazon Bedrock Data Automation, …
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How Financial Services Are Balancing Automation and Flexibility - with Akhil Khunger of Barclays
20:58
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Today’s guest is Akhil Khunger, VP of Quantitative Analytics at Barclays. Akhil joins us to explore how financial institutions are modernizing stress testing, risk modeling, and strategic planning through AI. Throughout the episode, Akhil discusses the evolving architecture of financial models — specifically how modular, decoupled processes can spe…
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Beyond the Cut: Improving Outcomes Through Inclusive Care
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In this week's episode of First Case, we sit down with JD Buchert, Director of Workforce Safety at Parkland Health in Dallas, TX, to discuss the unique challenges transgender patients face as they navigate the healthcare setting. Did you know that over 70% of transgender individuals turn to emergency departments for care, often due to discriminatio…
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Episode: 121 - Let’s Talk Moving - In Business since 1919
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In this episode of Let’s Talk Moving your host, Yuriy Margolin, owner of Moving Sales Professionals - the number one Sales call center for the Moving Industry - had the privilege of interviewing Thomas McCarthy. With McCarthy Transfer & Storage a company in business since 1919, a fourth generation mover. 👉 https://www.mccarthytransfer.com/ Are you …
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#672: What can we learn from teaching others about AI? Featuring Greg Shove, CEO of Section
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AI is no longer just a tool—it’s reshaping business strategy, workforce morale, and even personal productivity. But are executives truly prepared to treat AI as a strategic thought partner, or are they still viewing it as just another tech trend? Joining us today is Greg Shove, CEO of Section, an AI education company on a mission to train the next …
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This episode is a goldmine for leaders, CX professionals, and anyone working in contact centers. Irina Hollatz, workforce management (WFM) expert and podcast host of “WFM Unfiltered,” shares powerful insights on how workforce management impacts customer satisfaction, how AI can support—not replace—humans, and why empathy and process are key to digi…
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On this episode 4 of the StreetClothes podcast, we talk to Lindsay Brown, a Minnesota clinician who has a passion project unlike any other! Not only does she know where babies come from (every child's eternal question), she also knows how clinical expertise beautifully combines with nurturing care during life's very first moments. Tune in to hear h…
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Episode 18: Advanced POS Skills That Make You Stand Out
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Smoke Break - Episode 18: Advanced POS Skills That Make You Stand Out Episode Duration: 8 minutes Join host Mike Hernandez as he explores advanced Point of Sale techniques that can transform you from a basic cashier into a checkout superstar. Learn how to master complex transactions that enhance customer service and demonstrate your professional va…
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The wildest, most hilarious prank call podcast from The Jubal Show! Join Jubal Fresh as he masterminds the funniest and most outrageous phone pranks, catching unsuspecting victims off guard with his quick wit, absurd scenarios, and unmatched comedic timing. Whether he's posing as an over-the-top customer service rep, a clueless boss, or an eccentri…
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Maximizing Office Branding: The Power of Elevator Wraps
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Make office branding seamless with custom elevator wraps. Turn elevators into bold marketing spaces that enhance brand recognition and visual appeal. Read out our blog: https://heritagecustomsigns.com/blog/office-branding-with-elevator-wraps/By Heritage Signs & Displays
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In this episode, Brad, Andrea, and PT cut through all the noise in the news around tariffs and the market. They explore how tariffs actually impact the housing market, interest rates, and local market dynamics so you can have a better understanding of how the economy works. The conversation emphasizes the importance of real estate agents staying in…
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#671: Going national while staying true to your local roots with Jay Rushin, H&H Bagels
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How do you take something that's iconically local and make it feel authentic—everywhere? That’s the challenge facing every regional brand trying to scale. When your name is practically synonymous with a place—like H&H is with New York City—growth isn’t just about expansion. It’s about staying true to what made you iconic in the first place. Today, …
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663: We All Agree: You Were Totally Raped!
2:11:26
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Episode 663: Andrew and Brett finally showed up for a show! Too bad they still have no idea how to start a podcast. Did Andrew whack at the beach? Do you know what a platypus is? Puke wins the dino-bee. Andrew wins the car-bee. Brett tries to win the movie-bee but is stumped by Andrew's terrible clues. Zombies, sports team names, being a lawyer, ti…
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#91 George Mattson, Wheels Up: The integrated customer experience
1:17:58
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In this episode, we sit down with George Mattson, CEO of Wheels Up, for a conversation about leading one of the most recognized brands in private aviation. George shares his perspective on building Wheels Up into an aviation solutions company and what sets their model apart in a competitive industry. With his background on the board of Delta Airlin…
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The wildest, most hilarious prank call podcast from The Jubal Show! Join Jubal Fresh as he masterminds the funniest and most outrageous phone pranks, catching unsuspecting victims off guard with his quick wit, absurd scenarios, and unmatched comedic timing. Whether he's posing as an over-the-top customer service rep, a clueless boss, or an eccentri…
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Speaker, author, former NFL linebacker, and CEO of Matt Mayberry Enterprises, Matt Mayberry, shares the similarities between success on the field and success in the boardroom. Hear Matt's full interview in Episode 56 of The Action Catalyst.By Southwestern Family of Podcasts
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AI beyond the hype: what actually works for enterprise with Andrei Papancea, NLX
57:25
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In this episode, we chat with Andrei Papancea, CEO and Co-Founder of NLX, to cut through the noise and get real about where AI in the enterprise is delivering value, and where it's not. Andrei brings a refreshing dose of grounded perspective as the buzz around ‘agentic AI’ and generative everything reaches fever pitch. Instead of chasing trends or …
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Building Readiness for AI Agents in Healthcare Systems - with Raheel Retiwalla of Productive Edge
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Today’s guest is Raheel Retiwalla, Chief Strategy Officer at Productive Edge — a digital transformation consultancy focused on healthcare. Productive Edge works with payers, providers, and health tech firms to leverage AI, data, and modern platforms to streamline operations, cut costs, and improve outcomes. With two decades of experience in digital…
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Why Tenants Are Ghosting Your Storage Facility | 3 Minutes with 3 Mile
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Truth: If potential renters aren’t answering your calls or emails, it’s because your follow-up process is broken. Most storage owners assume a lead that doesn’t rent right away wasn’t serious—but the real issue is lack of follow-up. People get busy. They compare options. And the facility that stays in front of them wins the rental. In this episode …
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HR, AI and Outsourcing: Expendable vs. Irreplaceable Employees
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Summary In this episode, Mason Duchatschek discusses the looming challenges faced by HR professionals due to budget cuts, outsourcing, and the rise of AI. He emphasizes the importance of proactive measures to ensure job security and highlights the need for HR executives to demonstrate their value as assets rather than expenses. The conversation int…
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The wildest, most hilarious prank call podcast from The Jubal Show! Join Jubal Fresh as he masterminds the funniest and most outrageous phone pranks, catching unsuspecting victims off guard with his quick wit, absurd scenarios, and unmatched comedic timing. Whether he's posing as an over-the-top customer service rep, a clueless boss, or an eccentri…
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How to Build a Business That Supports Your Life, Not Drains It
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47:44
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Kenny Chapman and Chris Crew sit down with Stephen Christopher of Wit Digital, an innovative marketing agency for any home service business. They break down the real reasons marketing efforts often fall flat in the home service business space. The trio emphasizes that success isn’t about chasing more leads or shiny marketing tactics—it’s about emot…
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#670: Embracing Chaos to Get Better Results with Mark DeCarlo
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41:39
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We talk a lot about agility, and today, we’re going to talk about how lessons of agility can come from unexpected places - like the set of Seinfeld - where - for those superfans like me - our guest played Alec Berg - which should be said in more of a Jon Houseman manner, and while guest starring there (plus other shows like Curb Your Enthusiasm, Tr…
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The wildest, most hilarious prank call podcast from The Jubal Show! Join Jubal Fresh as he masterminds the funniest and most outrageous phone pranks, catching unsuspecting victims off guard with his quick wit, absurd scenarios, and unmatched comedic timing. Whether he's posing as an over-the-top customer service rep, a clueless boss, or an eccentri…
…
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