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Gainsight Podcasts

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Retention is the new growth & AI is rewriting the rules. Hosted by Josh Schachter, SVP of Atlas at Gainsight, [Un]Churned—the No. 1 podcast for retention and Customer Success leaders—features real talk with the sharpest minds in the Customer Success space. We dig into how teams are scaling smarter, activating AI agents, and redesigning the customer journey for lasting impact. If you're experimenting with automation, questioning the traditional post-sales model, or trying to drive more value ...
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Docurated

Docurated

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Docurated is a Knowledge Management platform being adopted by leading companies like Acquia, Del Monte Foods, Gainsight, DigitasLBi, Havas, and The Weather Company. Docurated incorporates massive inputs and machine learning to consistently make the best evidence-based content recommendations to all employees for each specific situation.
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Featuring: * Recordings from Pulse events * The Customer Success Podcast: This podcast aims to uncover the stories, perspectives, and best practices around the leading Customer Success programs. Hosted by Allison Pickens(former Chief Customer Officer at Gainsight), she shares those stories alongside an all-star roster of special guests.
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Sales Is King

Dan Sixsmith

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The podcast, Sales is King, features interviews with sales and marketing leaders who share their insights on the latest trends and challenges in the B2B space. The podcast covers a wide range of topics, including AI, value selling, sales enablement, and personal branding. The guests offer actionable advice on how to succeed in today's competitive market. The podcast is popular with not only C-Level executives, but also thousands of sellers across multiple industries.
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B2B SaaS and Cloud founders, CEOs, and Go-To-Market operating executives share their journey as they scaled their business from $0M ARR to $100M and beyond. The guests share their insights on measurements of success, performance metrics, and benchmarks they use to guide and inform their decision-making and growth journey.Guests include founders and CEOs of amazing success stories such as LinkedIn, DocuSign, Marketo, Gainsight, Salesforce Commerce Cloud, ringDNA, InsightSquared, Cloudera and ...
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The Hype is Real

Outplay and Revgenius

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The Hype is Real - the go-to podcast for SaaS enthusiasts, revenue leaders, and budding founders. Hosted by Laxman, the Co-founder, and CEO of Outplay, and Jared, the Co-founder of RevGenius. In Season 1, we talk to some big names in Gong, Clari, Gainsight, and 6sense. In Season 2, we speak to powerful women leaders across various roles who have taken the SaaS space by storm. Listen in as they speak about women's empowerment, diversity, impressive experiences, tips to succeed, & a lot more. ...
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Join Vasu Prathipati, CEO and Co-Founder of MaestroQA, as he interviews top industry leaders to uncover what sets exceptional leadership apart from the average. Tune in for insightful conversations and actionable takeaways from the best in the business.
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This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you enjoy the ...
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Host Dan Turchin, PeopleReign CEO, explores how AI is changing the workplace. He interviews thought leaders and technologists from industry and academia who share their experiences and insights about artificial intelligence and what it means to be human in the era of AI-driven automation. Learn more about PeopleReign, the system of intelligence for IT and HR employee service: http://www.peoplereign.io.
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The Sales Readiness Podcast™

The Sales Readiness Podcast

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The Sales Readiness Podcast is brought to you by SRG, a Part of SBI, a leading provider of customized sales and sales management training programs for companies seeking excellence. In this program, we share insights and strategies for Sales Operations, Sales Enablement, and Sales Managers, covering everything from enhancing sales skills and productivity and mastering negotiation tactics to leveraging technology in sales.
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Join us for conversations with founders from venture backed startups to executives from Fortune 100s — as we investigate how their relationship to time has shaped everything from practical practices to their poetic perspectives on building a business. We’ll dive into the future of work, how AI is transforming their organizations, and how better understanding time is essential to deepening our relationship with work.
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This Is CX

Paul Hagen, Mike Manfredo

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"This Is CX" is a discussion about all-things "customer experience", hosted by two guys (Mike Manfredo and Paul Hagen) that want to help people understand what customer experience is and how it can be done in a way that creates real value. We will share personal experiences and best practices, in our hope to make the world a little more customer-centric.
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B2B Revenue Rebels

Warmly - The B2B Signal-Based Go-To-Market SaaS Platform

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Welcome to Season 3 of the Revenue Rebels podcast, hosted by Alan Zhao and Max Greenwald, Co-Founders of Warmly, This season is all about mid-market sales & how to enable your team to sell into bigger accounts. In each episode we cut through the fluff and dive deep into modern tactics used to achieve success: intent-based outreach, social selling, warm calling, customer-led sales, as well as various sales leadership topics. On the show you can expect appearances from real practitioners, nich ...
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A few days ago, Nick Mehta announced his transition from CEO to Board Director and Special Advisor at Gainsight. As CEO, he spent more than a decade transforming the company into a global leader in customer success, serving over 20,000 customers and surpassing $100 million in ARR. Before Gainsight, he led LiveOffice through its acquisition by Syman…
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Meet Chuck Ganapathi, the new CEO of Gainsight! In this special episode of [Un]Churned, host Josh Schachter sits down with Gainsight’s outgoing CEO Nick Mehta and his successor, Chuck Ganapathi, to mark a pivotal leadership transition. Nick reflects on his 13-year journey building Gainsight into a category-defining company, the lessons he’s learned…
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AI is evolving so fast that it’s hard to keep up—sparking both excitement and anxiety about the future of work. Will AI replace jobs, or will it redefine them? In this episode of [Un]churned, host Josh Schachter, SVP of Atlas at Gainsight, sits down with Jeffrey Bussgang, General Partner & Co-Founder at Flybridge Capital Partners and Senior Lecture…
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Dr. Jad Tarifi is the co-founder of Integral AI, a company he launched in 2021 after holding senior AI roles at Google. He earned his PhD in Computer Science and AI from the University of Florida and completed his undergraduate studies at the University of Waterloo. A returning guest to the podcast, Jad is a leading thinker on world models in AI an…
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Summary In this episode, Dan Sixsmith interviews Sam Jacobs, CEO and founder of Pavilion, discussing his journey from working as a finance executive to building a thriving community for go-to-market executives. They explore the challenges faced by leaders in today's fast-paced environment, the importance of community, and the evolving landscape of …
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To celebrate International Youth Day (August 12), this special compilation episode of AI and the Future of Work brings together inspiring voices with wisdom for both young people starting out and the leaders, parents, and mentors guiding them. In this episode, we revisit key moments from four remarkable guests who share timeless lessons on navigati…
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William Chan is the co-founder and CEO of Iodine Software, a company he helped launch in 2010 to pioneer the use of AI in helping healthcare providers get paid. A serial entrepreneur, he previously co-founded WhisperWire, acquired by Convergys, and Crimson, acquired by The Advisory Board, and has held product leadership roles at companies including…
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Dr. Mark van Rijmenam is ranked as the world's best futurists and is known globally for his trademark “Optimistic Dystopian” viewpoint. Recognized by Salesforce as a top voice shaping the future of AI, he’s a sought-after speaker on the relationship between innovation and humanity. He delivered the world’s first TEDx Talk in VR (2020) and introduce…
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Bhaskar Roy is the Chief of AI Products & Solutions at Workato, the workflow automation leader with more than 11,000 customers and a $5.7 billion valuation. He has been with the company for nearly 11 years, previously serving as CMO. A serial head of products, Bhaskar co-founded Qik, which was acquired by Skype in 2011 for $150 million and later by…
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In this episode, Dan Sixsmith interviews Stevie Case, the CRO of Vanta, discussing her unique career journey, the current state of B2B sales, and the importance of customer retention and growth strategies. They explore how Vanta integrates AI into its solutions and the significance of building a personal brand in sales. Stevie shares insights on le…
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Dave Treat is the Chief Technology Officer of Pearson, the world’s largest education company headquartered in London, with a market cap of $11 billion and over 17,000 employees. Before joining Pearson, he spent several years at Accenture as a Senior Managing Director leading the Innovation Incubation Group. Dave has also served on multiple technolo…
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In this special compilation of AI and the Future of Work, we spotlight four unicorn CEOs who’ve disrupted entire industries using artificial intelligence—while building cultures of urgency, resilience, and relentless innovation. From scrappy beginnings to billion-dollar valuations, each founder shares what it really takes to build and scale in the …
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In the latest episode of The Sales Readiness Podcast, our host Ray Makela, Managing Director of Talent Development at SBI, is joined by Charlie Dorrier, Director of Training at SBI, to explore the gap between building playbooks and using them to drive results. They dive into recent research on manager enablement, the pitfalls that cause playbooks t…
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Conversations with customers have always been a critical source of insight. But until recently, most of that knowledge was trapped—unstructured, unanalyzed, and underutilized. In this episode, Chano Fernandez, former CEO of Workday and current co-CEO of Eightfold, and Vasu Prathipati, CEO of MaestroQA, have a candid conversation about how modern le…
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Alex Buder Shapiro is the Chief People Officer at Jasper AI, a company with more than 100,000 customers using its AI-first marketing platform and over $125M raised. She is a forward-thinking people leader with a unique perspective on the role of HR and the future of teams, having served in the same position for six years at Flatiron Health and as a…
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Paolo Ardoino is the CEO of Tether, the company behind the ticker symbol USDT, the world’s largest stablecoin. He also serves as CTO of the cryptocurrency exchange Bitfinex and co-founded Holepunch, a platform for peer-to-peer applications. Ardoino holds a Master’s in Computer Science from the University of Genoa and is one of the most visible prop…
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Kyle Daigle is the Chief Operating Officer at GitHub, the world’s largest host of source code with more than 100 million developers and 420 million repositories. He joined GitHub in 2013 and later served as VP of Strategy and Chief of Staff to the CEO, playing a key role in the company’s 2018 acquisition by Microsoft. Kyle is also the public face o…
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In this episode of Sales is King, Dan Sixsmith interviews Mike Trkay, the Chief Information Officer at FICO. They discuss the evolving role of a CIO, the importance of customer engagement, and how technology decisions are made in a collaborative environment. Mike shares insights on differentiating in a competitive market, the significance of buildi…
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In this episode of Sales is King, Dan Sixsmith interviews Keith Pearce, CMO of Gainsight, at the Gainsight Pulse Conference. They discuss the evolution of customer success, the impact of AI on the industry, and the importance of marketing in driving demand. Keith shares insights from his personal journey, leadership style, and his definition of suc…
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Anders Indset is a Norwegian philosopher, author, tech investor, and former Olympic handball player often called “the business philosopher.” He is the founder of the Global Institute of Leadership and Technology and chairman of Njordis Group, a venture firm focused on the intersection of humanity and exponential technologies. Anders has invested in…
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In Part 2 of their conversation, Seth Dallaire, Chief Growth Officer at Walmart joins Dan and reflects on his experiences in retail, technology, and leadership. He shares insights from the Consumer Electronics Show, discusses his career journey from Microsoft to Walmart, and emphasizes the importance of listening and understanding team dynamics in …
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In the latest episode of The Sales Readiness Podcast, our host, Ray Makela, Managing Director of Talent Development at SBI, is joined by Annie Stefano, Senior Training Consultant at SBI, to unpack their key takeaways from the recent Gainsight Pulse Conference. Ray and Annie share their firsthand insights on the evolving trends in customer success a…
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In honor of National Safety Month, this special compilation episode of AI and the Future of Work brings together powerful conversations with four thought leaders focused on designing AI systems that protect users, prevent harm, and promote trust. Featuring past guests: Silvio Savarese (Executive Vice President and Chief Scientist, Salesforce) -List…
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In this episode of The Sales Readiness Podcast, our host Ray Makela, Managing Director of Talent Development, is joined by Christina Brady, CEO and Co-Founder of Luster.ai to explore why traditional sales training often falls short and how a data-driven approach can transform outcomes. The two dive into how AI and predictive analytics are setting a…
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Marni Baker Stein is the Chief Content Officer at Coursera, the global learning platform with over 175 million learners and partnerships across 6,200 campuses, businesses, and governments. She leads Coursera’s content and credential strategy and manages global partner relationships. Before joining Coursera, Marni was Chief Academic Officer and Prov…
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#updateai #customersuccess #saas #business Welcome back to Unchurned! In this special episode, hosts Josh Schachter and Kristi Faltorusso gather for one last on-air session before a well-deserved summer break—and just before Josh’s London wedding celebration! They also dive into Kristi's AI learning journey—breaking down how she’s gone all-in on mi…
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Tess Posner is the CEO and founding leader of AI4ALL, a nonprofit that works to ensure the next generation of AI leaders is diverse and well-quipped to innovate. Since joining in 2017, she has focused on embedding ethics, responsibility, and real-world impact into AI education. Her work connects students from underrepresented backgrounds to hands-o…
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#updateai #customersuccess #saas #business Rachel Tsui, the ex-Head of CS at Komodo Health, joins hosts Jon Johnson and Josh Schachter to dive deep into the intricacies of customer success. Rachel highlights the innovative use of healthcare data to identify patient trends and enhance service delivery. The conversation explores how Komodo's customer…
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In this episode of the Sales Readiness Podcast, Ray Makela, Managing Director of Talent Development, sits down with Annie Stefano, Senior Training Consultant, to continue their conversation on Customer Success. The two tackle what it takes to operationalize CS across the customer journey. Key Takeaways: · How to reduce friction between Sales and CS…
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Brian Elliott is one of the most recognized future of work thought leaders and the CEO of Work Forward, where he advises senior leaders on how to build better organizations. A former senior executive at Slack, Brian is also the bestselling author of How the Future Works: Leading Flexible Teams to Do the Best Work of Their Lives. His insights have b…
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In this compelling conversation, Tidemark Capital founder Dave Yuan shares his journey from Bain consultant to building one of the most thoughtful voices in vertical SaaS investing. Yuan reveals his "control point" philosophy—identifying the mission-critical systems that small businesses would turn off last before going bankrupt—and explains how th…
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#updateai #customersuccess #saas #business Join host Josh Schachter, Co-Founder & CEO of UpdateAI, as he sits down with Cait Keohane, the Chief Customer Officer of Airtable, to explore the art of scaling world-class post-sale experiences. Cait shares her incredible journey from being one of the early employees at Zendesk and helping grow the compan…
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In this Sales Readiness Podcast episode, our host Ray Makela, SBI’s Managing Director of Talent Development, is joined by Annie Stefano, Senior Training Consultant at SBI, to break down how to rethink Customer Success roles, close key skill gaps, and build enablement programs that help CS teams deliver commercial impact. Key Takeaways: -Three found…
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Summary In this episode, Dan Sixsmith interviews Anurag Goel, the Global Head of Business Value and Realization at Red Hat and one of the highest profile experts in the value engineering world. They discuss the importance of shifting the conversation from product features to business outcomes, the challenges of scaling business value, and the role …
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Dr. Martin Goodson is the founder and CEO of Evolution AI, a company he launched in 2012 to apply deep learning to optical character recognition (OCR). The company has received one of the largest AI R&D grants ever awarded by the UK government, along with investment from First Minute Capital. A former scientific researcher at Oxford University, Mar…
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It’s one thing to have knowledge. It’s another to actually use it to improve quality across the board. That’s where most teams get stuck. In this session, Rick Nucci, CEO of Guru, and Vasu Prathipati, CEO of MaestroQA, engage in a candid conversation about how Guru weaves knowledge into every part of its operations—from onboarding to performance to…
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In this Sales Readiness Podcast episode, our host Ray Makela, SBI’s Managing Director of Talent Development, is joined by Dave Lingebach, SBI’s Senior Research Manager, to break down the findings of SBI’s latest research report, in partnership with the Revenue Enablement Society, Closing the Training Gap for Frontline Sales Managers. In this conver…
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In this episode of The Sales Readiness Podcast, our host, Ray Makela, Managing Director of Talent Development at SBI, welcomes back Ethan Radoff, Partner at SBI, to unpack the nuances between sales and account management, and why getting it right matters more than ever. The conversation explores how today's complex customer journey demands clarity …
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#updateai #customersuccess #saas #business Welcome back to Unchurned! In this very special annual tradition, host Josh Schachter, CEO of UpdateAI sits down with Nick Mehta, the ever-energetic CEO of Gainsight, for a deep dive into all things Pulse 2025 - Gainsight’s CS conference, which this year is bringing its signature blend of learning and comm…
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Scott Stevenson is the CEO and co-founder of Spellbook, a legal tech company transforming how attorneys review contracts with AI. Since launching in 2018, Spellbook’s AI copilot has been adopted by more than 1,700 legal teams and helps review over a million contracts annually. Scott recently led the company through a $20 million Series A backed by …
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To coincide with International Human Resources Day (May 20th), this special compilation episode of AI and the Future of Work explores the promises and pitfalls of AI in hiring. HR leaders are under pressure to innovate—but how can we automate hiring ethically, avoid bias, and stay compliant with evolving laws and expectations? In this episode, we r…
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#updateai #customersuccess #saas #business Sarah Parker, SVP, Global Customer Success at BetterUp joins the hosts ⁠⁠Kristi Faltorusso⁠⁠, ⁠⁠Jon Johnson⁠⁠ & ⁠⁠Josh Schachter⁠⁠. They discuss the need for a transition from high-touch to low-touch customer interactions and the mindset shift required for CSMs for a self-service approach. Topics Discussed…
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Orbit 48 sees Dr Amr Ellabban sit down with Des Traynor, co-founder and CSO of Intercom, to explore how AI requires revolutionary thinking from businesses. Des shares the pivotal moment when ChatGPT emerged in November 2022, spurring Intercom's bold 15-day pivot to develop Fin, their AI customer support agent. The conversation reveals how successfu…
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Matt Biilmann is the CEO and co-founder of Netlify, a platform that has raised over $200M to reshape how websites are built and deployed. A key figure in the open source web development community, Matt helped popularize the JAMstack architecture to improve performance and streamline developer workflows. Before launching Netlify in 2014 with Christi…
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#updateai #customersuccess #saas #business Michael Goetz, Vice President of Customer Success Strategy at GitHub, joins Josh Schachter, Co-Founder & CEO of UpdateAI, and Kristi Faltorusso, CCO at Client Success, for a candid and insightful conversation that no customer success (CS) professional will want to miss. They discuss GitHub's shift from a f…
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Dave Marchick is the Dean of American University’s Kogod School of Business and a seasoned leader with experience across the private, public, and nonprofit sectors. He spent over a decade as Managing Director at The Carlyle Group, where he served on the management committee and advanced the firm’s sustainability and diversity efforts. In government…
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In this podcast episode, Josh Schachter interviews Srikrishnan Ganesan, founder, and CEO of Rocketlane, a customer onboarding platform. Sri discusses the origins of Rocketlane, including the community they built before launching the product, and the birth of Rocketlane. They also talk about the importance of collaboration and marketing in the SaaS …
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Snehal Antani is an entrepreneur, technologist, and investor. He is the CEO and Co-founder of Horizon3, a cybersecurity company using AI to deliver Red Teaming and Penetration Testing as a Service. He also serves as a Highly Qualified Expert for the U.S. Department of Defense, supporting digital transformation and data initiatives for Special Opera…
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#updateai #customersuccess #saas #business Josh Schachter, Co-Founder & CEO of UpdateAI, sits down with Carly Van Kirk, Head of CS at AngelList. Carly pulls back the curtain on AngelList’s unique approach to supporting emerging and established GPs and shares her journey into this pivotal leadership role amidst rapid company growth and industry tran…
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Gou Rao is a serial entrepreneur and the co-founder of NeuBird, where he's building Hawkeye—an AI-powered site reliability engineer designed to identify, diagnose, and resolve IT infrastructure issues. He previously co-founded Portworx, which was acquired by Pure Storage for $370 million in 2020. In 2024, NeuBird raised a $22.5 million seed extensi…
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