Retention is the new growth & AI is rewriting the rules. Hosted by Josh Schachter, SVP of Atlas at Gainsight, [Un]Churned—the No. 1 podcast for retention and Customer Success leaders—features real talk with the sharpest minds in the Customer Success space. We dig into how teams are scaling smarter, activating AI agents, and redesigning the customer journey for lasting impact. If you're experimenting with automation, questioning the traditional post-sales model, or trying to drive more value ...
…
continue reading
Gainsight Podcasts

1
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
Alex Turkovic
This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you enjoy the ...
…
continue reading
Docurated is a Knowledge Management platform being adopted by leading companies like Acquia, Del Monte Foods, Gainsight, DigitasLBi, Havas, and The Weather Company. Docurated incorporates massive inputs and machine learning to consistently make the best evidence-based content recommendations to all employees for each specific situation.
…
continue reading
Featuring: * Recordings from Pulse events * The Customer Success Podcast: This podcast aims to uncover the stories, perspectives, and best practices around the leading Customer Success programs. Hosted by Allison Pickens(former Chief Customer Officer at Gainsight), she shares those stories alongside an all-star roster of special guests.
…
continue reading
Hg sits at the centre of a universe of tech and software knowledge and expertise. We are constantly surprised by the ideas generated by these satellite minds and we want to share some of it with you. Join us for conversation with the experts, leaders and founders in our orbit.
…
continue reading
B2B SaaS and Cloud founders, CEOs, and Go-To-Market operating executives share their journey as they scaled their business from $0M ARR to $100M and beyond. The guests share their insights on measurements of success, performance metrics, and benchmarks they use to guide and inform their decision-making and growth journey.Guests include founders and CEOs of amazing success stories such as LinkedIn, DocuSign, Marketo, Gainsight, Salesforce Commerce Cloud, ringDNA, InsightSquared, Cloudera and ...
…
continue reading
The Hype is Real - the go-to podcast for SaaS enthusiasts, revenue leaders, and budding founders. Hosted by Laxman, the Co-founder, and CEO of Outplay, and Jared, the Co-founder of RevGenius. In Season 1, we talk to some big names in Gong, Clari, Gainsight, and 6sense. In Season 2, we speak to powerful women leaders across various roles who have taken the SaaS space by storm. Listen in as they speak about women's empowerment, diversity, impressive experiences, tips to succeed, & a lot more. ...
…
continue reading
Podcast about software and cloud
…
continue reading

1
AI and the Future of Work: Artificial Intelligence in the Workplace, Business, Ethics, HR, and IT for AI Enthusiasts, Leaders and Academics
Dan Turchin
Host Dan Turchin, PeopleReign CEO, explores how AI is changing the workplace. He interviews thought leaders and technologists from industry and academia who share their experiences and insights about artificial intelligence and what it means to be human in the era of AI-driven automation. Learn more about PeopleReign, the system of intelligence for IT and HR employee service: http://www.peoplereign.io.
…
continue reading
The podcast, Sales is King, features interviews with sales and marketing leaders who share their insights on the latest trends and challenges in the B2B space. The podcast covers a wide range of topics, including AI, value selling, sales enablement, and personal branding. The guests offer actionable advice on how to succeed in today's competitive market. The podcast is popular with not only C-Level executives, but also thousands of sellers across multiple industries.
…
continue reading
Join Vasu Prathipati, CEO and Co-Founder of MaestroQA, as he interviews top industry leaders to uncover what sets exceptional leadership apart from the average. Tune in for insightful conversations and actionable takeaways from the best in the business.
…
continue reading
Join us for conversations with founders from venture backed startups to executives from Fortune 100s — as we investigate how their relationship to time has shaped everything from practical practices to their poetic perspectives on building a business. We’ll dive into the future of work, how AI is transforming their organizations, and how better understanding time is essential to deepening our relationship with work.
…
continue reading
The Sales Readiness Podcast is brought to you by SRG, a Part of SBI, a leading provider of customized sales and sales management training programs for companies seeking excellence. In this program, we share insights and strategies for Sales Operations, Sales Enablement, and Sales Managers, covering everything from enhancing sales skills and productivity and mastering negotiation tactics to leveraging technology in sales.
…
continue reading
Square One unpacks the journey of founders, investors, and executives at the cutting edge of business. The conversations on the show dive deep into a variety of industries, business models, and the stories of how some of the most innovative companies of our time have been built.
…
continue reading
"This Is CX" is a discussion about all-things "customer experience", hosted by two guys (Mike Manfredo and Paul Hagen) that want to help people understand what customer experience is and how it can be done in a way that creates real value. We will share personal experiences and best practices, in our hope to make the world a little more customer-centric.
…
continue reading

1
What Really Happens When AI Becomes Your Teammate ft.Brady Bluhm & Kalpana KrishnaKumar (Gainsight)
36:49
36:49
Play later
Play later
Lists
Like
Liked
36:49How Kalpana, our Enterprise CSM, Scaled Her Book of Business by 40% With AI Kalpana Krishna Kumar, an Enterprise CSM at Gainsight, and Brady Bluhm, Senior Product Manager at Gainsight, join the show to share how they’re reimagining customer success with AI. From Kalpana’s 40% increase in her book of business to Brady’s unlikely journey from child a…
…
continue reading

1
351: The End of the Pre-Written Story: Nick Mehta, former Gainsight CEO, on Embracing AI’s Uncertainty
45:13
45:13
Play later
Play later
Lists
Like
Liked
45:13A few days ago, Nick Mehta announced his transition from CEO to Board Director and Special Advisor at Gainsight. As CEO, he spent more than a decade transforming the company into a global leader in customer success, serving over 20,000 customers and surpassing $100 million in ARR. Before Gainsight, he led LiveOffice through its acquisition by Syman…
…
continue reading

1
355: Can AI Transform Proposal Writing, Bidding, and RFPs? Sean Williams on AutogenAI’s $40M Journey.
38:55
38:55
Play later
Play later
Lists
Like
Liked
38:55Sean Williams is the CEO and founder of AutogenAI, the world’s leading AI proposal-writing engine, launched in May 2022. Under his leadership, the company recently closed a nearly $40 million Series B round led by Salesforce Ventures. Prior to AutogenAI, Sean founded Corndel Ltd, where he served as Chief Executive and scaled the business to 350 emp…
…
continue reading

1
The long road to the last mile : Nic Humphries and Matthew Brockman reflect on 25 years of Hg
36:05
36:05
Play later
Play later
Lists
Like
Liked
36:05In this candid anniversary conversation, Hg's leadership team of Matthew Brockman and Nic Humphries reflects on 25 years of building one of Europe's most focused software investors. Humphries shares the challenge of convincing colleagues to abandon multiple sectors for pure software focus, while Brockman opens up about his leap of faith in 2010, le…
…
continue reading

1
Unreasonable Hospitality & Magic Customer Moments at Scale | Episode 097
16:23
16:23
Play later
Play later
Lists
Like
Liked
16:23After a short hiatus, Alex is back—and he’s bringing some big energy and even bigger ideas to the Digital Customer Success podcast. In this solo episode, he shares a deeply personal and practical reflection on how we can create magical, human moments in our digital programs—at scale. Inspired by Will Guidara’s book Unreasonable Hospitality, Alex ex…
…
continue reading

1
354: AI as a Liberating Technology: Josh Bersin on Turning Routine Tasks into Superworkers Driving Trust, Creativity, and Growth
39:20
39:20
Play later
Play later
Lists
Like
Liked
39:20Josh Bersin is one of the most respected voices in HR and HRTech, known for shaping how organizations think about talent, learning, and the future of work. He began covering the space in 2001 and later sold his firm, Bersin & Associates, to Deloitte in 2012. Today, he leads The Josh Bersin Company, which produces influential research, publishes wid…
…
continue reading

1
Lessons from Leaders: How AI Is Redefining Work and the Human Experience (Labor Day Special Episode)
51:07
51:07
Play later
Play later
Lists
Like
Liked
51:07In this Labor Day Special Episode of AI and the Future of Work, host Dan Turchin sits down with three leaders for an open conversation about how AI is reshaping the workplace. They discuss both opportunities and challenges. The focus is on building organizations where technology amplifies human potential rather than replacing it. From rethinking th…
…
continue reading

1
How to Drive Innovation & Democratize AI as a CS Leader ft. David Karp (Disqo)
28:02
28:02
Play later
Play later
Lists
Like
Liked
28:02How Disqo Sparked an AI Movement With a Company-Wide Hackathon When everyone was talking about AI but few knew where to start, Disqo took a bold step: they cleared two full days and ran a company-wide AI hackathon. The result? 70 people, 15 teams, and a wave of innovation that’s still driving value today. In this episode, David Karp, Chief Customer…
…
continue reading

1
353: Can AI Bring Back the Human Side of CRM? Jody Glidden, CEO of Postilize, on Nurturing Relationships
29:13
29:13
Play later
Play later
Lists
Like
Liked
29:13Jody Glidden is the CEO and founder of Postilize, a company focused on reinventing CRM through AI. Before launching Postilize, he co-founded Introhive and served as CEO until 2022, helping raise over $100 million to build the enterprise relationship management category. A serial entrepreneur, Jody previously founded icGlobal, which was acquired by …
…
continue reading

1
How to Scale Customer Success with AI Agents ft. LeeRon Yahalomi (Aligned)
32:50
32:50
Play later
Play later
Lists
Like
Liked
32:50The Secret Workflow Letting LeeRon Manage 100 Accounts With a 2-Person Team When tasked with managing 100 accounts with just two people, most leaders would immediately start hiring. Not LeeRon Yahalomi. Instead, the VP of Customer Success at Aligned built her own team of AI agents inside ChatGPT that handle customer handoffs, meeting prep, and even…
…
continue reading

1
352: Can AI Solve the Job Search Problem? Make Hiring Faster and More Human with Anthony Moisant, CIO & CSO at Indeed
34:41
34:41
Play later
Play later
Lists
Like
Liked
34:41Anthony Moisant is the Chief Information Officer (CIO) and Chief Security Officer (CSO) at Indeed, the world’s leading job site with over 610 million job seeker profiles. He joined Indeed nearly five years ago after serving in a similar role at sister company Glassdoor for eight years. As CIO, he leads the teams responsible for the internal technol…
…
continue reading

1
How to Transform Customer Experience at Scale ft. Jeffrey Bussgang & Teresa Anania | Ep. 145
42:30
42:30
Play later
Play later
Lists
Like
Liked
42:30AI is evolving so fast that it’s hard to keep up—sparking both excitement and anxiety about the future of work. Will AI replace jobs, or will it redefine them? In this episode of [Un]churned, host Josh Schachter, SVP of Atlas at Gainsight, sits down with Jeffrey Bussgang, General Partner & Co-Founder at Flybridge Capital Partners and Senior Lecture…
…
continue reading

1
350: What Comes After AGI? A Vision for a Freedom-Based Economy with Jad Tarifi, Co-Founder of Integral AI
44:02
44:02
Play later
Play later
Lists
Like
Liked
44:02Dr. Jad Tarifi is the co-founder of Integral AI, a company he launched in 2021 after holding senior AI roles at Google. He earned his PhD in Computer Science and AI from the University of Florida and completed his undergraduate studies at the University of Waterloo. A returning guest to the podcast, Jad is a leading thinker on world models in AI an…
…
continue reading

1
206: Sam Jacobs| CEO + Founder of Pavilion
41:44
41:44
Play later
Play later
Lists
Like
Liked
41:44Summary In this episode, Dan Sixsmith interviews Sam Jacobs, CEO and founder of Pavilion, discussing his journey from working as a finance executive to building a thriving community for go-to-market executives. They explore the challenges faced by leaders in today's fast-paced environment, the importance of community, and the evolving landscape of …
…
continue reading

1
Empowering the Next Generation: Career, Leadership & Resilience Insights (International Youth Day Special Episode)
21:33
21:33
Play later
Play later
Lists
Like
Liked
21:33To celebrate International Youth Day (August 12), this special compilation episode of AI and the Future of Work brings together inspiring voices with wisdom for both young people starting out and the leaders, parents, and mentors guiding them. In this episode, we revisit key moments from four remarkable guests who share timeless lessons on navigati…
…
continue reading

1
Gainsight's New CEO ft. Nick Mehta and Chuck Ganapathi | Ep. 144
46:26
46:26
Play later
Play later
Lists
Like
Liked
46:26Meet Chuck Ganapathi, the new CEO of Gainsight! In this special episode of [Un]Churned, host Josh Schachter sits down with Gainsight’s outgoing CEO Nick Mehta and his successor, Chuck Ganapathi, to mark a pivotal leadership transition. Nick reflects on his 13-year journey building Gainsight into a category-defining company, the lessons he’s learned…
…
continue reading

1
349: Can AI Reinvent Healthcare Admin? Cutting $260B in Waste and Optimizing Revenue Cycles with William Chan, CEO of Iodine Software
33:10
33:10
Play later
Play later
Lists
Like
Liked
33:10William Chan is the co-founder and CEO of Iodine Software, a company he helped launch in 2010 to pioneer the use of AI in helping healthcare providers get paid. A serial entrepreneur, he previously co-founded WhisperWire, acquired by Convergys, and Crimson, acquired by The Advisory Board, and has held product leadership roles at companies including…
…
continue reading

1
348: Will Society Evolve Fast Enough? AI Ethics, Quantum Futures, and Rethinking Humanity with Dr. Mark van Rijmenam
48:32
48:32
Play later
Play later
Lists
Like
Liked
48:32Dr. Mark van Rijmenam is ranked as the world's best futurists and is known globally for his trademark “Optimistic Dystopian” viewpoint. Recognized by Salesforce as a top voice shaping the future of AI, he’s a sought-after speaker on the relationship between innovation and humanity. He delivered the world’s first TEDx Talk in VR (2020) and introduce…
…
continue reading

1
347: Will AI Agents Redefine Automation? Balancing Autonomy and Guardrails with Bhaskar Roy, Chief of AI Products and Solutions at Workato
36:19
36:19
Play later
Play later
Lists
Like
Liked
36:19Bhaskar Roy is the Chief of AI Products & Solutions at Workato, the workflow automation leader with more than 11,000 customers and a $5.7 billion valuation. He has been with the company for nearly 11 years, previously serving as CMO. A serial head of products, Bhaskar co-founded Qik, which was acquired by Skype in 2011 for $150 million and later by…
…
continue reading

1
205: Leaning Into Discomfort | Stevie Case, CRO @Vanta
38:22
38:22
Play later
Play later
Lists
Like
Liked
38:22In this episode, Dan Sixsmith interviews Stevie Case, the CRO of Vanta, discussing her unique career journey, the current state of B2B sales, and the importance of customer retention and growth strategies. They explore how Vanta integrates AI into its solutions and the significance of building a personal brand in sales. Stevie shares insights on le…
…
continue reading

1
346: Learning and teaching transformed by AI: the Future of Higher Education with Dave Treat, Pearson CTO
39:00
39:00
Play later
Play later
Lists
Like
Liked
39:00Dave Treat is the Chief Technology Officer of Pearson, the world’s largest education company headquartered in London, with a market cap of $11 billion and over 17,000 employees. Before joining Pearson, he spent several years at Accenture as a Senior Managing Director leading the Innovation Incubation Group. Dave has also served on multiple technolo…
…
continue reading

1
Lessons from Four Unicorn CEOs Disrupting Massive Markets with AI (Special Episode)
24:16
24:16
Play later
Play later
Lists
Like
Liked
24:16In this special compilation of AI and the Future of Work, we spotlight four unicorn CEOs who’ve disrupted entire industries using artificial intelligence—while building cultures of urgency, resilience, and relentless innovation. From scrappy beginnings to billion-dollar valuations, each founder shares what it really takes to build and scale in the …
…
continue reading

1
The Missing Link Between Sales Playbooks and Performance
26:22
26:22
Play later
Play later
Lists
Like
Liked
26:22In the latest episode of The Sales Readiness Podcast, our host Ray Makela, Managing Director of Talent Development at SBI, is joined by Charlie Dorrier, Director of Training at SBI, to explore the gap between building playbooks and using them to drive results. They dive into recent research on manager enablement, the pitfalls that cause playbooks t…
…
continue reading

1
The Untapped Power of Conversation Data: A Conversation with Chano Fernandez, Former CEO of Workday
46:59
46:59
Play later
Play later
Lists
Like
Liked
46:59Conversations with customers have always been a critical source of insight. But until recently, most of that knowledge was trapped—unstructured, unanalyzed, and underutilized. In this episode, Chano Fernandez, former CEO of Workday and current co-CEO of Eightfold, and Vasu Prathipati, CEO of MaestroQA, have a candid conversation about how modern le…
…
continue reading

1
345: Will AI Break or Rebuild Workplace Culture? Trust, Incentives, and the Future of Teams with Alex Buder Shapiro, Chief People Officer at Jasper AI
40:16
40:16
Play later
Play later
Lists
Like
Liked
40:16Alex Buder Shapiro is the Chief People Officer at Jasper AI, a company with more than 100,000 customers using its AI-first marketing platform and over $125M raised. She is a forward-thinking people leader with a unique perspective on the role of HR and the future of teams, having served in the same position for six years at Flatiron Health and as a…
…
continue reading

1
344: Can Decentralized AI Fix Banking? Crypto, Brain OS, and the Future of Finance with Paolo Ardoino, Tether CEO
44:08
44:08
Play later
Play later
Lists
Like
Liked
44:08Paolo Ardoino is the CEO of Tether, the company behind the ticker symbol USDT, the world’s largest stablecoin. He also serves as CTO of the cryptocurrency exchange Bitfinex and co-founded Holepunch, a platform for peer-to-peer applications. Ardoino holds a Master’s in Computer Science from the University of Genoa and is one of the most visible prop…
…
continue reading

1
343: Can AI make anyone a developer? The changing role of coders with Kyle Daigle, GitHub COO
45:52
45:52
Play later
Play later
Lists
Like
Liked
45:52Kyle Daigle is the Chief Operating Officer at GitHub, the world’s largest host of source code with more than 100 million developers and 420 million repositories. He joined GitHub in 2013 and later served as VP of Strategy and Chief of Staff to the CEO, playing a key role in the company’s 2018 acquisition by Microsoft. Kyle is also the public face o…
…
continue reading

1
204: The CIO's Role In Modern Selling | FICO's Mike Trkay
45:23
45:23
Play later
Play later
Lists
Like
Liked
45:23In this episode of Sales is King, Dan Sixsmith interviews Mike Trkay, the Chief Information Officer at FICO. They discuss the evolving role of a CIO, the importance of customer engagement, and how technology decisions are made in a collaborative environment. Mike shares insights on differentiating in a competitive market, the significance of buildi…
…
continue reading

1
203: Revolutionizing Customer Success | Gainsight CMO Keith Pearce
19:17
19:17
Play later
Play later
Lists
Like
Liked
19:17In this episode of Sales is King, Dan Sixsmith interviews Keith Pearce, CMO of Gainsight, at the Gainsight Pulse Conference. They discuss the evolution of customer success, the impact of AI on the industry, and the importance of marketing in driving demand. Keith shares insights from his personal journey, leadership style, and his definition of suc…
…
continue reading

1
342: From Reaction to Reflection: Philosopher Anders Indset on AI, Consciousness, and the Path to the Singularity
44:36
44:36
Play later
Play later
Lists
Like
Liked
44:36Anders Indset is a Norwegian philosopher, author, tech investor, and former Olympic handball player often called “the business philosopher.” He is the founder of the Global Institute of Leadership and Technology and chairman of Njordis Group, a venture firm focused on the intersection of humanity and exponential technologies. Anders has invested in…
…
continue reading

1
202: Reshaping Walmart: Seth Dallaire(Part 2)
44:42
44:42
Play later
Play later
Lists
Like
Liked
44:42In Part 2 of their conversation, Seth Dallaire, Chief Growth Officer at Walmart joins Dan and reflects on his experiences in retail, technology, and leadership. He shares insights from the Consumer Electronics Show, discusses his career journey from Microsoft to Walmart, and emphasizes the importance of listening and understanding team dynamics in …
…
continue reading

1
A ‘Wicked’ Gainsight Recap: The Dual Forces Shaping Customer Success
25:49
25:49
Play later
Play later
Lists
Like
Liked
25:49In the latest episode of The Sales Readiness Podcast, our host, Ray Makela, Managing Director of Talent Development at SBI, is joined by Annie Stefano, Senior Training Consultant at SBI, to unpack their key takeaways from the recent Gainsight Pulse Conference. Ray and Annie share their firsthand insights on the evolving trends in customer success a…
…
continue reading

1
AI and Safety: How Responsible Tech Leaders Build Trustworthy Systems (National Safety Month Special)
31:08
31:08
Play later
Play later
Lists
Like
Liked
31:08In honor of National Safety Month, this special compilation episode of AI and the Future of Work brings together powerful conversations with four thought leaders focused on designing AI systems that protect users, prevent harm, and promote trust. Featuring past guests: Silvio Savarese (Executive Vice President and Chief Scientist, Salesforce) -List…
…
continue reading

1
Predicting and Preventing Revenue Impacting Mistakes
32:52
32:52
Play later
Play later
Lists
Like
Liked
32:52In this episode of The Sales Readiness Podcast, our host Ray Makela, Managing Director of Talent Development, is joined by Christina Brady, CEO and Co-Founder of Luster.ai to explore why traditional sales training often falls short and how a data-driven approach can transform outcomes. The two dive into how AI and predictive analytics are setting a…
…
continue reading

1
341: How AI is Changing Education: The Future of Accessible Learning with Marni Baker Stein, Coursera CCO
31:32
31:32
Play later
Play later
Lists
Like
Liked
31:32Marni Baker Stein is the Chief Content Officer at Coursera, the global learning platform with over 175 million learners and partnerships across 6,200 campuses, businesses, and governments. She leads Coursera’s content and credential strategy and manages global partner relationships. Before joining Coursera, Marni was Chief Academic Officer and Prov…
…
continue reading

1
Kristi's AI Project, Josh's Wedding & Until Next Time...
24:06
24:06
Play later
Play later
Lists
Like
Liked
24:06#updateai #customersuccess #saas #business Welcome back to Unchurned! In this special episode, hosts Josh Schachter and Kristi Faltorusso gather for one last on-air session before a well-deserved summer break—and just before Josh’s London wedding celebration! They also dive into Kristi's AI learning journey—breaking down how she’s gone all-in on mi…
…
continue reading

1
340: Critical Thinking over Code: Tess Posner, AI4ALL CEO, on Raising Responsible AI Leaders
43:06
43:06
Play later
Play later
Lists
Like
Liked
43:06Tess Posner is the CEO and founding leader of AI4ALL, a nonprofit that works to ensure the next generation of AI leaders is diverse and well-quipped to innovate. Since joining in 2017, she has focused on embedding ethics, responsibility, and real-world impact into AI education. Her work connects students from underrepresented backgrounds to hands-o…
…
continue reading

1
The Reality of Promotions and Navigating Career Growth ft. Rachel Tsui (Komodo Health)
24:59
24:59
Play later
Play later
Lists
Like
Liked
24:59#updateai #customersuccess #saas #business Rachel Tsui, the ex-Head of CS at Komodo Health, joins hosts Jon Johnson and Josh Schachter to dive deep into the intricacies of customer success. Rachel highlights the innovative use of healthcare data to identify patient trends and enhance service delivery. The conversation explores how Komodo's customer…
…
continue reading

1
Embedding Customer Success into GTM: Where Strategy Meets Execution
24:46
24:46
Play later
Play later
Lists
Like
Liked
24:46In this episode of the Sales Readiness Podcast, Ray Makela, Managing Director of Talent Development, sits down with Annie Stefano, Senior Training Consultant, to continue their conversation on Customer Success. The two tackle what it takes to operationalize CS across the customer journey. Key Takeaways: · How to reduce friction between Sales and CS…
…
continue reading

1
339: AI Anxiety and Burnout: Brian Elliott, Work Forward CEO, on Building Trust in the Workplace
36:41
36:41
Play later
Play later
Lists
Like
Liked
36:41Brian Elliott is one of the most recognized future of work thought leaders and the CEO of Work Forward, where he advises senior leaders on how to build better organizations. A former senior executive at Slack, Brian is also the bestselling author of How the Future Works: Leading Flexible Teams to Do the Best Work of Their Lives. His insights have b…
…
continue reading

1
AI, Control Points, and the Next Wave of Vertical SaaS with Tidemark Capital founder, Dave Yuan
47:49
47:49
Play later
Play later
Lists
Like
Liked
47:49In this compelling conversation, Tidemark Capital founder Dave Yuan shares his journey from Bain consultant to building one of the most thoughtful voices in vertical SaaS investing. Yuan reveals his "control point" philosophy—identifying the mission-critical systems that small businesses would turn off last before going bankrupt—and explains how th…
…
continue reading

1
How to Turn Insights into Company Strategy ft. Cait Keohane
28:50
28:50
Play later
Play later
Lists
Like
Liked
28:50#updateai #customersuccess #saas #business Join host Josh Schachter, Co-Founder & CEO of UpdateAI, as he sits down with Cait Keohane, the Chief Customer Officer of Airtable, to explore the art of scaling world-class post-sale experiences. Cait shares her incredible journey from being one of the early employees at Zendesk and helping grow the compan…
…
continue reading
In this Sales Readiness Podcast episode, our host Ray Makela, SBI’s Managing Director of Talent Development, is joined by Annie Stefano, Senior Training Consultant at SBI, to break down how to rethink Customer Success roles, close key skill gaps, and build enablement programs that help CS teams deliver commercial impact. Key Takeaways: -Three found…
…
continue reading

1
201: Unlocking Business Value @RedHat | Anurag Goel
39:34
39:34
Play later
Play later
Lists
Like
Liked
39:34Summary In this episode, Dan Sixsmith interviews Anurag Goel, the Global Head of Business Value and Realization at Red Hat and one of the highest profile experts in the value engineering world. They discuss the importance of shifting the conversation from product features to business outcomes, the challenges of scaling business value, and the role …
…
continue reading

1
338: From Extraction to Understanding: Martin Goodson, CEO of Evolution AI, on Why AGI Is The Wrong Goal
35:45
35:45
Play later
Play later
Lists
Like
Liked
35:45Dr. Martin Goodson is the founder and CEO of Evolution AI, a company he launched in 2012 to apply deep learning to optical character recognition (OCR). The company has received one of the largest AI R&D grants ever awarded by the UK government, along with investment from First Minute Capital. A former scientific researcher at Oxford University, Mar…
…
continue reading

1
Mastering Quality Through Knowledge Management with Rick Nucci, CEO of Guru
50:07
50:07
Play later
Play later
Lists
Like
Liked
50:07It’s one thing to have knowledge. It’s another to actually use it to improve quality across the board. That’s where most teams get stuck. In this session, Rick Nucci, CEO of Guru, and Vasu Prathipati, CEO of MaestroQA, engage in a candid conversation about how Guru weaves knowledge into every part of its operations—from onboarding to performance to…
…
continue reading

1
Upskilling Frontline Sales Managers to Drive Sales Team Performance
28:38
28:38
Play later
Play later
Lists
Like
Liked
28:38In this Sales Readiness Podcast episode, our host Ray Makela, SBI’s Managing Director of Talent Development, is joined by Dave Lingebach, SBI’s Senior Research Manager, to break down the findings of SBI’s latest research report, in partnership with the Revenue Enablement Society, Closing the Training Gap for Frontline Sales Managers. In this conver…
…
continue reading

1
Sales vs. Account Management: Why Role Clarity Matters More Than Ever
27:14
27:14
Play later
Play later
Lists
Like
Liked
27:14In this episode of The Sales Readiness Podcast, our host, Ray Makela, Managing Director of Talent Development at SBI, welcomes back Ethan Radoff, Partner at SBI, to unpack the nuances between sales and account management, and why getting it right matters more than ever. The conversation explores how today's complex customer journey demands clarity …
…
continue reading

1
Gainsight’s Big Leaps, AI Agents, and Pulse 2025 ft. Nick Mehta
35:30
35:30
Play later
Play later
Lists
Like
Liked
35:30#updateai #customersuccess #saas #business Welcome back to Unchurned! In this very special annual tradition, host Josh Schachter, CEO of UpdateAI sits down with Nick Mehta, the ever-energetic CEO of Gainsight, for a deep dive into all things Pulse 2025 - Gainsight’s CS conference, which this year is bringing its signature blend of learning and comm…
…
continue reading

1
337: Will AI automate legal work? The future of lawyers with Scott Stevenson, Spellbook CEO.
38:45
38:45
Play later
Play later
Lists
Like
Liked
38:45Scott Stevenson is the CEO and co-founder of Spellbook, a legal tech company transforming how attorneys review contracts with AI. Since launching in 2018, Spellbook’s AI copilot has been adopted by more than 1,700 legal teams and helps review over a million contracts annually. Scott recently led the company through a $20 million Series A backed by …
…
continue reading