The Managed Services space can be a challenging place to build a business. Tune in to hear industry experts talk about topics that are on the minds of MSPs in the Peer Groups. Our hosts come from working in the trenches at Managed Service Providers, and are active MSP Peer Group facilitators that have conversations with dozens of MSPs each month. Topics we will cover will include finance, pricing, sales, marketing, running the business, legal, and pretty much anything MSPs are talking about.
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Frontline Providers Podcasts
Join host Lindsey Smith and other Osmosis team members for a global conversation about improving health and healthcare with prominent figures in education and healthcare innovation such as Chelsea Clinton, Mark Cuban, Dr. Ashish Jha, Dr. Eric Topol, Dr. Vivian Lee and Sal Khan, as well as senior leaders at organizations such as the CDC, National Institutes of Health, Johns Hopkins University, WHO, Harvard University, NYU Langone and many others.
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Get Real presents frank and fearless conversations about mental health and disability, including people with lived experience, frontline workers in the sector, as well as policymakers and advocates. Get Real is produced and hosted by Emily Webb and co-hosted by Karenza Louis-Smith on behalf of ermha365 Complex Mental Health and Disability Services provider (https://www.ermha.org/).
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Welcome to WarDocs! This is a podcast developed and hosted by 3 Army surgeons, Doug, Wayne and Kevin who all possess a passion to honor the legacy and preserve the oral history of Military Medicine and get the amazing stories of these healthcare heroes to our listeners. We will take a behind the scenes look into unique opportunities and experiences told firsthand from current and former military medical professionals and provide interesting and informative content about the mission, history, ...
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Thinking in Public is a forum for extended intelligent conversation about important theological and cultural issues with the people who are shaping them.
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Availity On Air is a healthcare technology and business podcast for providers and health plan professionals at the forefront of technological innovation. Each episode engages with industry leaders, experts, product and technology thought leaders, and frontline professionals who are reshaping patient care, operational efficiency, and the overall healthcare experience. Availity On Air is owned by Availity LLC. As one of the nation's largest health information networks, Availity facilitates bil ...
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The Patient Whisperers was founded by a group of experienced Licensed Healthcare Providers who believe that Complementary Medicine should be an integral part of providing comprehensive care to all. Your Hosts Marc Sacco, RN, BCH, CRNH and Roger Woods, RN, BCH, CI, CRNH, use Hypnosis, NLP, and Verbal Medicine in our nursing practice every day. Our Mission is to enlighten both the medical world and their clients about the phenomenal advantages of integrating complementary medicine into the cur ...
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Humboldt County CA USA is the home of some of the most iconoclastic, genuine, and interesting folks in the world. We are getting curious about the movers, shakers, and difference makers in Humboldt County CA-Home of the giant redwoods, 6 Rivers, and the vast Pacific Ocean. We will discover what makes people live/evolve in the beautiful, diverse, isolated, and ever-changing Northcoast of California 100%! Listen in and learn what it is to be 100% Humboldt Learn More at https://100humboldt.com/
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This is THE podcast where all things health and wellness take center stage. Hosted by "Nurse Alice" Benjamin, MSN, APRN, ACNS-BC, FNP-C, this show is more than just a nursing advice platform; it's a journey into the heart of healthcare with America's Favorite Nurse. This is where complex medical topics become clear and actionable. Each episode is a deep dive into the latest healthcare issues offering life-changing advice, tailored to empower and uplift listeners. Expect a mix of captivating ...
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Small Changes Big Impact explores the challenges, process and impact of change that drives family medicine. Through honest conversations with family doctors, you will hear stories of how they were inspired to make a change and what they learned along the way. Listen, and be inspired by how family doctors and other primary care providers are having an impact and changing our world, one small change at a time. For family physician listeners, remember you can get up to 5 credits by completing a ...
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Podcast by EvidenceCare
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Welcome to "Nurse to Nurse," a podcast proudly owned by the American Assisted Living Nurses Association. This podcast caters to a diverse audience, including current, past, and aspiring assisted living nurses at all levels of practice – from entry-level to seasoned experts. Our primary focus is on nurses working within the dynamic landscape of senior living operators. Our mission is clear: to promote nursing practice by enhancing the competencies of nurses within the unique assisted living e ...
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The effects of poor supervision in the workplace have never been more impactful or costly to the bottom line. Join Joe White of AEU LEAD as he explores the soft skills that matter most for front-line managers. Regardless of the industry, if your job performance is dependent upon the results of direct reports, this show is for you!
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Princeton University is joining other universities around the world by responding to coronavirus in striking and innovative ways. From new, pandemic-related research to solutions-driven engineering; from philosophical and social inquiry to digital adaptations ... student support ... community service ... entrepreneurialism and more — the greater Princeton community is doubling down on our core mission and strengthening our bonds. This intimate sharing of experiences by Princeton students, al ...
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This is the audio podcast for the Armenian Alliance Conversations interview series hosted by Manyak Saakyan on YouTube. This interview series explores topics that are relevant to Armenians in Armenia, Artsakh and the Armenian diaspora communities worldwide. Experts discuss a wide range of topics related to politics, geopolitics, education, healthcare, international law, social issues, Armenian history and more. Each episode has a main topic of discussion, which often leads to discussions abo ...
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Innovating Nursing Education: Bridging Academia and Assisted Living
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In this installment of Nurse to Nurse, Mandy and Gwen sit down with Dr. Elizabeth Sibson-Tuan, program director for the Accelerated BSN Program at Samuel Merritt University. During this episode, Dr. Sibson-Tuan shares her passion for geriatric care and her dedication to preparing nursing students to serve the elderly with compassion and skill. High…
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Top 5 Processes to Make Projects Profitable
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Join my newsletter: https://adamhannemann.com/newsletter In this episode of Tales from the Trenches, Natalie Hell and I dig into one of the most overlooked (and under-profitable) parts of running an MSP: Projects. From scoping to pricing to client communication, projects can make or break your margins, and too often, they end up being loss leaders …
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Progress in Pediatric Neurodegenerative Diseases: Koenig
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“When I was in medical school, no one had even heard of mitochondrial disease. Today, every student who graduates here knows what it is and has seen a patient with it,” says Dr. Mary Kay Koenig, director of the Center for the Treatment of Pediatric Neurodegenerative Disease at UTHealth Houston McGovern Medical School. That remarkable change in awar…
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#95. Jackie Dandeneau: How A Small Playhouse Became a Big Engine for Culture and Connection
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Send us a text A small stage can change a whole town. That’s the heartbeat of our conversation with Jackie Dandeneau , the executive artistic director behind Playhouse Arts, conductor of the Blue Lake Community Choir, and one of the community builders shaping Arcata’s creative life. We swap stories about saving a venue, turning it into a citywide a…
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How Immersive Technology Is Changing Medical Education: Sean Moloney, CEO and Founder of EmbodyXR
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“Giving learners options gives them a better learning experience. It’s more holistic and more comprehensive,” says Sean Moloney, CEO and founder of EmbodyXR, an extended reality platform focused on the use of immersive technologies in medical education. In this eye-opening Raise the Line conversation, Moloney explains how AI-powered extended realit…
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Balancing Vascular Surgery Practice, Research, and Mentorship in Military Medicine: Lt Col Theodore Hart, MD
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What drives a person with no medical lineage to become a leading figure in military medicine? Join us as we uncover the remarkable journey of Lt Col Theodore Hart, MD, whose path from the Air Force Academy to a celebrated vascular surgeon at Brooke Army Medical Center defies expectations. Discover the pivotal moments that ignited his passion for su…
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Centering Harm Reduction in Addiction Treatment: Dr. Melody Glenn, Associate Professor of Addiction and Emergency Medicine at University of Arizona College of Medicine-Tucson
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Why has America struggled so much to effectively manage the opioid use crisis? One of the answers, as you’ll learn in this eye-opening episode of Raise the Line, is rooted in laws and attitudes from the early 20th century that removed addiction from the realm of medicine and defined it as a moral failing. “The federal Harrison Act of 1914 forbade a…
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A New Model for Chronic Pain Treatment is Needed: Dr. Jacob Hascalovici, Co-Founder and Medical Director of Bliss Health
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“We don't view a person with chronic pain as someone who has a chronic illness and the effect of that is we can't follow patients continuously over prolonged periods of time,” says Dr. Jacob Hascalovici, a neurologist and pain specialist based in New York City. In co-founding Bliss Health, Dr. Jacob, as he is known, has set out to create a continuo…
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A Challenging Time for Public Health: Dr. Georges Benjamin, Executive Director of the American Public Health Association
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By Dr. Georges Benjamin, Lindsey Smith
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A Transformational Time for Rare Disorders is Coming: Dr. Jessica Duis, VP of Clinical Development at GondolaBio
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“Probably the most exciting thing I've seen in gene therapy over the last ten years is we now have a lot of tools for selective delivery, which will hopefully make treatments more safe and a lot more successful,” says Dr. Jessica Duis, a geneticist and pediatrician focused on the management of individuals with complex, rare disorders. Dr. Duis, who…
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Navigating the AI Revolution in Healthcare-The Future is Here: CAPT(Ret) Hassan A. Tetteh, MD, MBA, FACS
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Can AI transcend its role from a mere tool to a pivotal player in healthcare transformation? Join us as we engage in a compelling conversation with retired Navy Captain and cardiothoracic surgeon Dr. Hassan Tetteh, a vanguard in clinical informatics and artificial intelligence. We unravel AI's metamorphosis within military and federal healthcare sy…
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Building Relationships in Assisted Living
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In this installment of Nurse to Nurse, Mandy and Gwen are joined by Melissa Clement, Chief Wellness Officer at MorningStar Senior Living. During this episode's conversation, Melissa shares her journey into nursing, spotlights her passion for working with seniors, and details her eventual transition into assisted living. Key Takeaways Discussion of …
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In this episode, we're diving into a side of business continuity that often gets overlooked in the MSP space: What happens to your business if you, the owner, can’t be there. This isn’t about data backups or disaster recovery tools. Instead, it’s about building a plan so your MSP can keep running if you need to step away for a vacation, face an une…
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#94. Listen First, Speak Second: David Frank's Mission to Heal Political Divides
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Send us a text Ever wonder how we might bridge the seemingly unbridgeable divides in our society? David Frank's journey from East Coast political science graduate to Humboldt County media advocate offers a roadmap worth exploring. Growing up in a household where defending your opinions and understanding opposing perspectives was expected at the din…
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Advances in Medicine Require More Specialization for NICU Nurses: Lindsay Howard, NICU RNC-NIC at Children's Memorial Hermann Hospital
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With nearly one in ten newborns in the US requiring care in a Neonatal Intensive Care Unit, the importance of NICUs has never been more clear. On today's episode of Raise the Line, we're shining a light on the extraordinary world of NICUs with Lindsay Howard, a veteran nurse with over 17 years of experience caring for premature and critically ill i…
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Every lost client is a lesson to be learned in your MSP. In this episode, Natalie and I talk about things we've learned along the way from the clients that got away. Interested in the Pax8 Peer Groups? You can find out more info here: https://www.pax8.com/en-us/academy/groups/ Interested in the Pax8 Instructor Led Training? You can find out more in…
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#93. The Outlaw Country of Humboldt: Brett McFarland's Journey
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Send us a text Step into the extraordinary life journey of Brett McFarland, a musician whose path from Midwest farming to Humboldt County outlaw country is nothing short of cinematic. This deeply moving conversation reveals how Brett's search for a fresh start brought him to Northern California's emerald triangle, where he established himself as an…
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What’s At Stake In Changes To Medicare and Medicaid: Chiquita Brooks-LaSure, Senior Fellow at The Century Foundation
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“When you think about where we were as a country before Medicare and Medicaid were created and where we are now, it’s an incredible story,” says Chiquita Brooks-LaSure, who until earlier this year was the administrator for the Centers for Medicare and Medicaid Services (CMS). In a recent essay for The Century Foundation, where she is now a senior f…
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Hearing Voices: support for voice hearers
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Send us a text Hearing voices is often assumed to be a symptom of a mental health condition. However this is not always the case and up to 1 in 10 people hear voices, making it not an uncommon human experience. The Voices Vic program is led by peers with lived and living experience in hearing voices, seeing visions or having other sensory experienc…
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Charting a Course in Military Medicine and Academia- Col (Ret) Jessica Servey, MD, MHPE, FAAFP
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Join us for a fascinating discussion with retired Air Force Colonel Dr. Jessica Servey, who shares her remarkable journey into military medicine. As a family physician and a leader in medical education, Dr. Servey offers an insider's view into the dynamic world of military healthcare. Her unexpected entry into the Air Force, sparked by an encounter…
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The Power of Advanced Care Planning, Part 2
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In this episode of Nurse to Nurse, Mandy and Gwen welcome experts Maria Moen (SVP of Innovation & External Affairs at MyDirectives) and Kathleen Taylor (Healthcare Advisor at Five Wishes) to continue the discussion of advanced care planning, and explore how to articulate end-of-life preferences with clarity and compassion. Key Takeaways Discover ho…
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#92. Michael Keleman on Healthcare in Humboldt: How Providence is Serving a Rural Community
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Send us a text Forget everything you thought you knew about rural healthcare. In this eye-opening conversation, Michael Keleman, CEO of Providence Health Serving Humboldt, shatters the "medical desert" stereotype by revealing how metropolitan-level medical care exists in this coastal Northern California community. Having worked for healthcare giant…
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Expanding the Gene Therapy Toolbox: Dr. Bobby Gaspar, Co-Founder & CEO of Orchard Therapeutics
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It seems there are news stories every week about the accelerating pace of innovation in gene therapy, but only about 50 therapies have been approved so far by the US Food and Drug Administration. Our guest today, Dr. Bobby Gaspar, leads a UK-based biotech company, Orchard Therapeutics, that developed one of those treatments using gene-modified stem…
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“You Belong at the Table”- Conquering Self-Doubt and Overcoming Imposter Syndrome in Military Medicine.
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Unlock the power to overcome imposter syndrome in military medicine with insights from an eclectic panel of seasoned professionals. Major Lindsay Umlauf hosts a compelling discussion with Brigadier General Susan Pietrykowski, retired Command Master Chief Petty Officer Tyrone Willis, Major Tiara Walz, and Second Lieutenant Ryan Leone. Together, they…
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#91. Building Homes and Lives: Tom Rector's Journey
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Send us a text What if the parenting strategies that worked perfectly for one child completely fail with another? In this illuminating conversation, Tom Rector reveals why understanding a child's unique genetic makeup and personal memories is crucial for effective communication and connection. Tom shares his remarkable journey from a 22-year-old co…
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Rare Disease Patients as Changemakers in Medicine: Rebecca Salky, Senior Clinical Research Coordinator for the Neuroimmunology Clinic & Research Lab at Massachusetts General Hospital
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You are in for a dose of inspiration in this episode of Raise the Line as we introduce you to a rare disease patient who was a leading force in establishing the diagnosis for her own condition, who played a key role in launching the first phase three clinical trials for it, and who is now coordinating research into the disease and related disorders…
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Combat Neurosurgery: Expert Insights on Managing Head Trauma and Surgical Techniques While Deployed-LTC Ryan Morton, MD.
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Army neurosurgeon LTC Ryan Morton, MD, joins us for a compelling discussion on the high-stakes environment of combat neurosurgery. We delve into the strategies crucial for managing head trauma on the battlefield, where preventing hypoxia and hypotension is paramount for saving lives. Dr. Morton shares invaluable insights on how military medical tea…
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Unmet Expectations of Senior Living Communities
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In this episode of Nurse to Nurse, Mandy and Gwen are joined by Rebecca Adelman, Esq., an attorney, entrepreneur, and nationally recognized thought leader in senior living, healthcare, and risk management. With nearly 35 years of experience representing senior living providers, she is the founder of Guide Path, a culture change and risk mitigation …
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Providing a Framework for Personal and Professional Growth in Medicine: Dr. David Kelly, HOSA-Future Health Professionals Board Chair
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“You have to love what you do, especially in healthcare, and the earlier you find that, the better. So that’s why I love to see HOSA helping young people find what it is that they want to do,” says Dr. David Kelly, a fellow in oculofacial surgery at University of California San Francisco and HOSA’s board chair. You can still hear the excitement in …
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Navigating the Frontlines of Military Neurosurgery: Innovations and Challenges- LTC Ryan Morton, MD
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Army neurosurgeon LTC Ryan Morton, MD, takes us on an extraordinary journey through his military medicine career, sharing insights and personal stories that shaped his path. From the influence of his father's military service and choosing the ROTC HPSP route to fund his education at Notre Dame, to his pivotal decision to pursue neurosurgery over ca…
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Forensic Disability Services with Dr Matt Frize
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Send us a text Our guest for this episode is Dr Matt Frize, Director of Forensic Disability Services, which sits within The Victorian State Government's Department of Families, Fairness and Housing (DFFH). Co-host Karenza Louis-Smith and I were lucky to catch some time with Matt at the Complex Needs Conference earlier this year. The sold out confer…
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#90. From Humanitarian to Hostage: Jeff Woodke's Remarkable Journey
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Send us a text How do you survive when your captors view you as nothing more than a commodity? Jeff Woodke's answer is both heartbreaking and inspiring. After dedicating 27 years to humanitarian work among nomadic tribes in Niger, Jeff was violently abducted by terrorists in 2016. For six and a half years, he endured unimaginable conditions – kept …
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How AI Is Aiding Earlier Diagnosis of Autism: Dr. Geraldine Dawson, Founding Director of the Duke Center for Autism and Brain Development
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“We've been able to show that even by 30 days of age, we can predict with some accuracy if a child is going to have a diagnosis of autism,” says Dr. Geraldine Dawson, sharing one of the recent advancements in early diagnosis being aided by artificial intelligence. Dr. Dawson -- a leading scholar in the field and founding director of the Duke Center…
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The Heart of Healthcare Leadership with Maj Gen (Ret) Paul Friedrichs, MD- Ten Good Minutes on Leadership
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Retired Major General Paul Friedrichs, MD, offers a unique perspective on military leadership principles through the lens of healthcare, drawing from his extensive service, including his role as the inaugural director of the White House Office on Pandemic Preparedness and Response Policy. Listen as Paul emphasizes the significance of keeping patien…
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The real-life impacts of conspiracy theories with Ariel Bogle and Cam Wilson
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Send us a text We’re diving into the topic of conspiracy theories for this episode, particularly on the impacts these beliefs have on an individual and the ripple effect on others. Our guests for this episode are Ariel Bogle and Cam Wilson who have written a book called CONSPIRACY NATION: Exposing the dangerous world of Australian Conspiracy Theori…
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Addressing the Root of Burnout and Trauma in Healthcare Providers: Dr. Rola Hallam, Founder of CanDo and Trauma and Burnout Life Coach
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"Burnout and trauma are not mental illnesses. They live in your physiology. They live in your biology. They live very specifically in your nervous system,” Dr. Rola Hallam says with a conviction rooted in her own successful journey to overcome the effects of chronic stress she accumulated during many years on the frontlines of humanitarian crises i…
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Dr. Stephen Ferrara's Strategic Vision for Military Medicine: Enhancing Care and Maintaining Readiness
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Dr. Stephen Ferrara, a distinguished retired Navy Captain and the Acting Assistant Secretary of Defense for Health Affairs, joins us on WarDocs to share his inspiring journey through military medicine. Dr. Ferrara opens up about his motivations, which are deeply rooted in family ties and pivotal global events, such as the Gulf War, that led him to …
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#89. Lynette Mullen : The Red Light District That Built a City--Exploring Humboldt's Forgotten Women
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Send us a text Behind the ornate Victorian facades of Old Town Eureka lies a shadow world of untold stories—tales of remarkable women who wielded significant economic power yet remain absent from our history books. Local historian Lynette Mullen stumbled upon this hidden narrative during the pandemic while researching an empty parking lot on Eureka…
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A Mother’s Legacy Inspires A Passion for Equity in Healthcare: Dr. Uche Blackstock, Founder and CEO of Advancing Health Equity
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“Seeing that you can get through the most difficult times in life, succeed, and then also return to your community and work in service to your community was a lesson that has stuck with me,” says Dr. Uche Blackstock, the Founder and CEO of Advancing Health Equity and our guest on this inspiring episode of Raise the Line with Osmosis from Elsevier. …
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Breaking Barriers: COL(R) Pauline Gross, PA-C, on Transforming Military Medicine and Empowering Women
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Retired Army Colonel and Physician Assistant Pauline Gross shares her extraordinary journey from the Women's Army Corps to a pioneering career in military medicine. With a career spanning over 44 years, Pauline offers a wealth of insights into the evolution of women's health in the military and the vital role of leadership and mentorship in overcom…
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As we talk to MSPs each week we find ourselves talking about several processes on a regular basis. Natalie and I took a little bit to come up with our top 5 processes that all Managed Service Providers should have in their business. We had a little bit of overlap so our top 5 processes each turned into a total of top 8 processes. Our top processes …
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All Things Triage and Dispatch for your MSP
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Join my newsletter here: https://adamhannemann.com/newsletter Your Triage and Dispatch process is vital for your MSP. This process (and the people that perform the process) setup the tickets coming into your MSP for success. This sets a number of other pieces in motion. If you set the ticket up for success, you set the tech up for success, and ulti…
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Lessons From the Frontlines of Humanitarian Crises: Dr. Joanne Liu, Former International President of Médecins Sans Frontières and Author of Ebola, Bombs and Migrants
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“Pandemics are a political choice. We will not be able to prevent every disease outbreak or epidemic but we can prevent an epidemic from becoming a pandemic,” says Dr. Joanne Liu, the former International President of Médecins Sans Frontières/Doctors Without Borders and a professor in the School of Population and Global Health at McGill University.…
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NMT, trauma and childhood brain development with Dr Yvonne Maxwell
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Send us a text Our guest for this episode is Dr Yvonne Maxwell, a forensic psychologist who specialises in working with individuals with a disability who come into contact with the criminal justice system. Get Real spoke with Yvonne at the Complex Needs Conference 2025 where she presented on the use of Neurosequential Model of Therapeutics assessme…
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Rare Disease Parents Create a New Model for Drug Development: Nicole Johnson, Co-Founder and Executive Director of FOXG1 Research Foundation
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“As parents dedicated to getting a treatment for our children in their lifetimes, we have turned the rare disease drug development landscape upside down and created a new model,” says Nicole Johnson, co-founder and executive director of the FOXG1 Research Foundation. That’s not an exaggeration, as the foundation is on track to make history as it be…
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Healing from Trauma and Finding Hope- Spiritual Support in Combat- Chaplain MAJ Paul Belcher
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Army Chaplain Major Paul Belcher joins us to share his groundbreaking insights into the intersection of trauma and spirituality within military contexts. Through his unique journey and experiences, Major Belcher developed the Traumatic Impact Spiritual Assessment Tool, a much-needed approach to help service members navigate the spiritual repercussi…
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Recognizing learning and development needs is an essential step for those wanting to improve operational effectiveness. Translating those needs into an actionable plan, however, is the key to unlocking true potential and the only way shift will occur. In this episode, AEU LEAD Director Joe White shares recommendations for developing a comprehensive…
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Professional Development for your MSP Team
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One important thing to keep your eye on at your Managed Service Provider is keeping your team up-to-speed with learning new skills. From tech skills to soft skills to leadership skills your team all needs to continue getting smarter. This isn't just for the MSP techs, but for the whole company - including the owner. In our podcast this week Natalie…
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#88. From Queens to Humboldt: Larry Goldberg's Journey
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Send us a text Larry Goldberg's life story reads like an adventure novel, spanning from protest movements in 1970s New York to pioneering renewable energy and internet infrastructure in Humboldt County. This wide-ranging conversation reveals how a philosophy major from Queens found himself sailing a square-rigger through the Caribbean, studying at …
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#87. Fatherhood's Frontline: Navigating Life with Grit with Pete Ciotti and Scott Hammond
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Send us a text What if the secret to fatherhood isn't found in parenting books but in knowing who you are and what you truly value? Scott Hammond, author of "Everyday Dad," joins Pete Ciotti on The Grit Podcast to explore how intentional parenting transforms both fathers and children. This candid conversation cuts through parenting platitudes to ad…
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