Embark on a journey to the heart of healthcare, where we dissect the driving force behind every thriving organization: its culture. Drawing on her executive background and extensive work as a strategic coach, Capstone’s co-founder Sue Tetzlaff and guests will share actionable insights and practical steps for successfully navigating the people side of the business of healthcare. Join weekly to be equipped and inspired to uplevel the culture and unlock the next level of potential in your healt ...
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Employment Practices Solutions Podcasts
With over 25 years of experience, we have partnered with organizations to build respectful and inclusive work environments. Our range of services includes highly customized training programs - live, virtual-live, and on-demand; impartial complaint investigations; expert testimony in human resources and employment law; and a wide array of HR consulting services.
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Medical practice management, marketing, ancillary and technology trends. The Medical Practice Trends podcast is brought to you by Emedikon, founded by Peter J Polack MD, author of "Navigating the EMR Jungle" and the soon-to-be-released "Ultimate Ophthalmic Marketing Machine" and technology columnist for Ophthalmology Management Magazine.
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The Black Woman’s Stress Solution Podcast: discover the connection between Black women’s stress in work, love, and health—offering real solutions to help you stress less and thrive more!
Brig Johnson
Welcome to ”The Black Woman’s Stress Solution,” the podcast for ambitious black women who are navigating the complexities of success while striving for balance and well-being in their lives. Brig Johnson, your host and go-to coach for stress management, brings you insights, strategies, tools and a little bit of neurobiology to master mindfulness, self-improvement, confidence, and personal growth. With Brig’s guidance, you’ll learn how to become unstuck and manage stress effectively while pur ...
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Andrew Levy Employment are specialists in all matters of employment law and practice, and have been offering advice and guiding leading employers for over 40 years. We are leaders in employment relations, labour market analysis, and economic forecasting. We provide high-level advisory services, educational seminars and training, and in-depth analysis in the broader labour market. With over forty years of experience in dealing with and managing labour law and employment relations, Andrew Levy ...
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As a leader, the safety of your employees is your top priority. But we get it - you have a lot on your plate. We've got you covered with interviews and insights to help you build a safer workplace. Published monthly by Missouri Employers Mutual and Previsor Insurance.
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The host, Mason Duchatschek, is an Amazon.com #1 bestselling author of multiple books including People Matter Most and Inclusive Leadership. His ideas have been featured in Selling Power Magazine, Entrepreneur Magazine and The New York Times. Discover secrets of leadership, management and human potential in the workplace! Mason leads discussions and interviews on a wide range of best practices and business topics related to: employee engagement, employee selection, employee development, empl ...
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Talking all things HR to help you make sure you are dotting the "i"s and crossing the "t"s ensuring you have everything in place to have a thriving business with happy employees.
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Heads Up is an interview series and podcast where technology innovators and experts discuss solutions to today's workflow challenges in distribution, manufacturing, healthcare, maintenance & inspection, and many other industries. From the warehouse floor all the way to the C-suite, Heads Up explores the impact technology and other innovations may play in advancing workflow efficiency.
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Welcome to The HRKyle Podcast, Your Guide Through the World of Work. Whether you’re a leader aiming to optimize your team’s performance, a professional looking to enhance your career journey, or a job seeker seeking to better navigate the job market to find your future, HRKyle is here to guide you through it all. In this engaging and informative podcast series, HR expert Kyle brings you a wealth of leadership advice and insights that cater to businesses of all sizes and individuals in pursui ...
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Talking HR Compliance is an HR podcast to help busy professionals and business owners stay abreast of ever-changing employee-related laws and management issues — from hiring, time tracking and recordkeeping to performance, discipline and leave. Grab your morning coffee, click play and start your day the right way … the ComplyRight way. Hosted by Jaime Lizotte, HR Solutions Manager for ComplyRight.
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Work isn't working anymore. The dissatisfaction people felt with the modern workplace was exacerbated by the pandemic, and nobody wants to be worse off after enjoying new freedoms and flexibilities. But bosses want people back in the office. Workers are striking for fairer conditions. Trust in staff is at an all time low. Economic pressures are in danger of pushing diversity, equity, and inclusion down the employment agenda. Bullying and stress are rife. We can't carry on like this. We need ...
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Hello and welcome to “Work Happy” – a podcast series focused on using technology to explore better ways of working. I’m your host, Alex Graves, Co-Founder & CEO of Silicon Reef, a leading SharePoint Development Agency and Microsoft Modern Work Solutions Partner which creates people-led solutions that work. I’ve started this podcast to interview those who are leading the future of work within some of the biggest global brands including IKEA, The Cooperative and Virgin Media to name a few.As w ...
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Ending the stigma of invisible disabilities, chronic illnesses, and non-apparent conditions, one story at a time. At Invisible Condition, we elevate voices, educate workplaces, and encourage curiosity. This podcast is for individuals living with invisible conditions and the leaders responsible for creating disability-inclusive spaces. It's up to us to break the barriers of fear and judgment. Hear from real people, living with non-apparent conditions, on how we can end the stigma and create i ...
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Culture Bytes: From Standouts to Standards: Service Patients Can Count On
30:52
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30:52Send us a Message In this Culture Byte episode of Culture Change RX, Capstone’s Cofounder & CEO Sue Tetzlaff discusses the critical importance of service excellence in healthcare. She emphasizes that exceptional patient experiences should be safe, satisfying, and consistent across all interactions. Drawing parallels with the hospitality industry, p…
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EP 246: He Ain’t Broke But He Still Needs Fixing When Your High-Value Man Is Actually a Project
28:11
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28:11Queen, let's talk about the confusion that nobody prepared you for: when your high-value man checks every box society told you mattered, but your nervous system is screaming that something ain't right. You're not crazy, and you're not asking for too much—you're just dealing with an emotional project disguised in designer suits and six-figure succes…
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Beyond Semantics: Mission and Vision as Strategic Force (Michelle Franklin)
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30:13Send us a Message In this episode of Culture Change Rx, Sue Tetzlaff engaged in conversation with Michelle Franklin, CEO of Sullivan County Community Hospital in Sullivan, Indiana, to discuss the importance of mission, vision, and values in the context of a community hospital. They explore how these elements evolve over time, particularly in respon…
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EP 245: LOVE WITHOUT CHAINS - 5 REASONS TO DE-CENTER MEN WITHOUT DISMISSING THEM
25:36
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25:36Hey, it’s Brig! In this episode, I’m diving into de-centering men without dismissing them. This isn’t about being anti-men but becoming "pro-you." I unpack the stress women carry when our worth is tied to relationships with men, and how we can reclaim sovereignty. What You'll Learn: Historical Conditioning: How laws and culture, like credit restric…
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Ep. 162: Practical Home Safety Tips | Bringing Work Habits Home
25:47
25:47
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25:47Safety habits don't clock out when you do. The same hazards that cause workplace injuries occur just as frequently at home. MEM Safety and Risk Services Regional Manager Sheila Schmidt shares how to apply workplace safety principles at home, build a family safety culture, and create consistent awareness that protects you everywhere.…
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Fast Growth, Happy Employees & Remote Work: Unlocking Business Culture with Chris Dyer
57:26
57:26
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57:26Summary In this conversation, Chris Dyer, a leading expert on company culture and remote work, shares insights on how to build a thriving workplace culture that drives performance and productivity. He discusses the importance of transparency, positivity, and recognition in fostering a great culture, as well as the challenges leaders face in managin…
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Culture Bytes: Financial Uncertainty & Company Culture
13:22
13:22
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13:22Send us a Message In this episode of Culture Change RX, Sue Tetzlaff discusses the impacts of financial uncertainty on workplace culture, particularly in healthcare organizations. She emphasizes the importance of trust in leadership, employee engagement, and the need for transparency and education to navigate financial challenges. Tetzlaff shares s…
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EP 244: From Stuck to Sovereign How CJ UNKAGED™ Her Next Chapter
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36:21In this powerful episode, I sit down with a special guest, CJ, who recently completed the UNKAGED™ six-month coaching program. CJ shares her transformative journey from feeling unsafe and overwhelmed in her high-powered career to reclaiming her sovereignty and creating space for her passions. What You'll Learn: How feeling "unsafe" in professional …
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Understanding Human Behavior for Effective Leadership
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28:26
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28:26Summary In this conversation, Dr. Nicolas Pokorny, is the author of the book, The Mammoth in the Room. He's a neuroscientist and leadership expert, and explores the intersection of human behavior and effective leadership. He emphasizes the importance of understanding individual motivations within teams, the balance between competition and collabora…
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Under Construction: How One Organization is Reimagining Rural Healthcare (Theresa Sullivan)
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32:56Send us a Message Building a new healthcare system isn’t just about construction—it’s about forward-thinking, people-centered transformation that fulfills a deep commitment to excellence in caring for the community. In this episode of Culture Change Rx, Sue Tetzlaff interviews Theresa Sullivan, CEO of Samaritan Healthcare in Moses Lake, Washington,…
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EP 243: 5 Signs You’re Abandoning Yourself Without Realizing It
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14:44Today, I'm talking about a pattern that's silently robbing high-achieving Black women of money, joy, and energy: self-abandonment. What is Self-Abandonment? Self-abandonment happens when you leave yourself emotionally, mentally, or physically to secure someone else's comfort, approval, or validation. It's when you side with others over yourself. We…
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Ep. 161: Second Opinions in Work Comp | How They Work and When to Seek One
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30:11When treatment isn't progressing or complications arise in workers' compensation claims, second medical opinions can provide crucial clarity. MEM Claims Operations Manager Shannon Fox shares the warning signs that signal when a second opinion is needed, how state laws affect the process, and how employers can navigate these situations effectively t…
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Culture Bytes: Practical Moves for a Toxic Office Makeover
26:23
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26:23Send us a Message In this episode of Culture Change RX, Sue Tetzlaff discusses the critical aspects of transforming toxic workplace cultures, emphasizing the importance of local leadership, team dynamics, and individual behaviors. She outlines strategies for addressing toxic cultures, including the role of leadership in modeling positive behaviors,…
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EP: 242 Internalized Wrongness – When You Mistake Your Identity for a Flaw
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19:16
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19:16Have you ever caught yourself thinking, “Something about me is just… wrong”? In this episode, I’m getting real about internalized wrongness — that quiet, exhausting belief that your identity is a defect to fix instead of something to celebrate. I’ve lived this, and I know how sneaky it is. From code-switching until you don’t recognize your own voic…
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Revolutionizing Growth: The Empathic Framework of Leadership
58:08
58:08
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58:08Summary In this conversation, Tullio Siragusa discusses innovative approaches to scaling organizations without increasing headcount, emphasizing the importance of emotional intelligence, collaboration, and removing friction points. He highlights the need for a cultural shift in leadership, advocating for self-managed teams and the integration of em…
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75 Years Strong: How SMH Leads with Culture and Community (Sara Giles)
31:47
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31:47Send us a Message A positive organizational culture is reflected in employee interactions with the community. In this episode of Culture Change RX, Sue Tetzlaff speaks with Sara Giles, the marketing director at Schoolcraft Memorial Hospital, about the evolution of community engagement and employee relations within the organization. They discuss the…
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EP 241: Cognitive Violence How Mindset Work Became Another Way to Shame Black Women
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29:11Why I Had to Name This I created this episode because I’ve seen too many high-achieving Black and Brown women—myself included—blame ourselves for the very thoughts that helped us survive. We’ve been told to “think better,” “stay positive,” or “change our mindset,” without anyone asking where those thoughts came from or what they were protecting us …
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Ep. 160: How Payroll Impacts Your Workers Compensation Coverage | Avoiding Common Mistakes
24:06
24:06
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24:06Most business owners know that payroll affects their work comp premium. Did you know it also determines who's covered if an injury happens? From naming the wrong business entity to classifying subcontractors, payroll mistakes can create coverage gaps and surprises at audit time. MEM Underwriting Specialist Tammy Canton shares how to protect your bu…
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Fix the Team at the Top (Courtney Kloehn)
38:50
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38:50Send us a Message Senior leadership team dysfunction in one or more of five specific areas can undermine the success and speed of leading organization-wide improvement and growth initiatives. In this episode, Sue Tetzlaff and Courtney Kloehn discuss the critical importance of strengthening senior leadership teams within healthcare organizations. Th…
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Unlocking the Unfair Advantage in Business with Dr. Don Barden
41:42
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41:42Unlocking the Unfair Advantage in Business with Dr. Don Barden In this full episode of The Mason Duchatschek Show, economist and leadership expert Dr. Don Barden unpacks the high-performance leadership strategies from his book The Perfect Plan. From the "unfair advantage theory" to the emotional basis of decision-making, Barden explains how world-c…
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EP 240: The Math Ain’t Mathing - With Guest Anita Miller
47:37
47:37
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47:37Hey y’all, it’s Brig. This one is personal. Equal Pay Day just passed—and it’s not a celebration, it’s a correction. A reminder that Black and Brown women are still months behind in earnings, every single year. This episode is for every woman who’s been grinding, staying late, over-preparing, and still being undervalued. I brought in the powerhouse…
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Culture Bytes: The Alignment Advantage: Strategy, Systems & People That Work Together
13:50
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13:50Send us a Message In this episode of Culture Change RX, Sue Tetzlaff discusses the critical issue of misalignment within healthcare organizations. She shares insights from her experience founding Capstone Leadership Solutions and outlines a framework for achieving great strategies. The conversation emphasizes the importance of creating alignment th…
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EP 239 – When Your YAS Is Buried Under Their Opinions
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27:30I missed y’all! Life hit me with a virus, and instead of pushing through, I practiced what I preach—I rested. And in that stillness, something clicked: too many of us are walking around disconnected from our inner YAS—our sacred, soul-level yes—because it’s been buried under other people’s voices. This episode is for the queens who feel stuck, conf…
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Culture Bytes: Ready to Lead a Safer, Stronger Team?
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17:35Send us a Message Leverage the leadership practice of rounding to strengthen psychological safety, just culture, and high reliability. In this episode, Sue Tetzlaff discusses the importance of high reliability, just culture, and psychological safety in healthcare leadership. She emphasizes the significance of strengthening relationships through rou…
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Ep. 159: Industrial Hygiene | Your Guide to Hidden Workplace Hazards
29:59
29:59
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29:59Workplace hazards like noise, chemicals, and poor air quality often go unnoticed until employees develop serious symptoms. These invisible risks can lead to permanent health conditions and costly work comp claims. Industrial hygiene specialist Rhonda Kaufman explains how to identify hidden workplace hazards, address them cost-effectively, and prote…
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Culture Bytes: The Formula Behind Your Hospital’s Future: Fading or Rocket Fuel?
22:39
22:39
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22:39Send us a Message In this episode, Sue Tetzlaff discusses the challenges and strategies for leadership in healthcare organizations, emphasizing the importance of moving beyond the status quo to foster growth and community impact. She introduces two contrasting formulas for organizational success: the fading formula, which leads to deterioration, an…
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EP 238 When All They See Is Who You Used to Be (But You’re Not That Gurl No More)
20:27
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20:27I recorded this episode on the 4th of July, a day that symbolizes freedom — but for many of us, true freedom starts when we stop shrinking to make others comfortable. Last week, we talked about the invisible ways we try to stay lovable by making ourselves small. This week, I want to speak to the sting of being seen as your old self — even after you…
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Profit Sharing Secrets: How to Transform Your Business Culture With an Ownership Mentality
49:52
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49:52In this conversation, Mason Duchatschek and Rob Gallaher explore the transformative power of profit sharing in business. Rob shares his journey from traditional compensation models to implementing profit sharing, emphasizing its role in fostering a culture of trust, accountability, and engagement among employees. They discuss common misconceptions,…
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Culture Bytes: Crisis-Proofing Culture Through Trusted Leadership
20:06
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20:06Send us a Message In this episode, Sue Tetzlaff discusses the importance of trust in senior leadership, particularly in the healthcare sector. She outlines two main categories of trust-building activities: everyday actions and responses during challenging times. She provides real life examples and practical takeaways for leaders related to strength…
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Ep. 158: Frequency vs. Severity | The Impact of Claims Big and Small
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26:37In the world of workers compensation, loss runs affect a business's risk evaluation. Underwriters look carefully at a company's claim history. This process gives them an understanding of how frequently claims are happening, how severe they are, and if a business is putting effort into reducing workplace risk. Learn the differing impact of claim fre…
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EP 237 Are You Stuck Playing Small to Stay Loved?
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23:45Hey y’all—Brig here. Today I’m bringing you a topic that might hit close to home: playing small just to stay loved. Whether it’s at work, in relationships, or even around family, too many of us shrink ourselves to make others feel more comfortable. I’ve been there. I know what it’s like to silence your voice, tone yourself down, and wear outdated r…
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How to Empower Employees, Protect Institutional Knowledge and Scale Business Using AI
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27:26Summary In this conversation, Derek Crager, founder of Practical AI, discusses voice-based AI tools designed for hands-free, real-time industrial support. He emphasizes the importance of addressing downtime as a knowledge problem and how to use AI to simplify training and troubleshooting for technicians. The discussion covers the significance of in…
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Culture Bytes: Doing It Well. Doing It Often. How Real Change Happens
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20:04Send us a Message In this episode of Culture Change, Sue Tetzlaff emphasizes that efforts to elevate both competency and consistency are crucial for effective culture change and improvement. Competency relates to the quality and standards of practice, while consistency pertains to the frequency and application of those practices. The conversation e…
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EP 236 What HYROX Taught Us About Power, Pain, and Pushing Through
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46:00This episode isn’t just about fitness—it’s about redefining what’s possible. HYROX challenged me in ways I never expected. It wasn’t just about the workouts or the competition—it was about pushing through pain, breaking mental barriers, and proving that power doesn’t have an expiration date. I’m joined by my training partner Cynthia and our incredi…
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Culture Bytes: Lead a Movement. Leave a Legacy.
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13:10Send us a Message In this episode of Culture Change RX, Sue Tetzlaff discusses the importance of initiating movements within healthcare organizations to create lasting and impactful change. She emphasizes that true revolutions require more than incremental improvements; they demand a collective effort around a shared purpose. Tetzlaff shares insigh…
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EP 235 RETURN TO SELF: The Race That Reminded Me—This Ain’t the End. It’s the Becoming.
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17:37What if the moment you thought signaled the end… was really the beginning? In this episode, I share what the "Old Lady Division" taught me about purpose, identity, and the quiet power of coming back to yourself—stronger, clearer, and more grounded than ever. This isn’t about reinvention. It’s about returning to the version of you that always knew. …
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Ep. 157: Safety Recommendations | How Custom Solutions Benefit Businesses
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25:53
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25:53For many policyholders, the thought of a visit from a loss prevention or safety consultant feels intimidating. It's easy to assume a visit like this is all about finding mistakes or pointing out what's wrong. But these visits aren't about catching business owners off guard; they are about helping them succeed. Learn how customized recommendations m…
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The Experience Initiative: Part 4 – A New Path Forward (Ben Davis, CEO)
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29:02Send us a Message In this fourth of a series of planned quarterly episodes on Culture Change RX, host Sue engages with Ben Davis, President and CEO of Glencoe Regional Health, to discuss the ongoing transformational initiatives within his rural healthcare organization. As they mark the completion of the first year of Glencoe’s “Experience Initiativ…
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The Future is Female: Economic Revolution Ahead | Dr. Don Barden on Inclusive Leadership
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29:42Summary In this conversation, Dr. Don Barden discusses his groundbreaking work on the rise of women in leadership and its implications for the global economy. He presents data-backed insights into how women's leadership styles are uniquely effective, leading to higher productivity and employee retention. The discussion emphasizes the importance of …
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EP 234 What the K in UNKAGED Really Means
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20:47This week, I’m pulling back the curtain on why I spell Unkaged with a “K.” Spoiler alert: it’s not just branding—it’s a sacred declaration. We’re diving into what it means to know yourself so fully that no one can gaslight, shrink, or silence you again. This episode is for every Black woman who’s ever felt like she had to perform, conform, or stay …
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Culture Bytes: The Cultural Bottom Line: Is Your Organization in the Red?
15:24
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15:24Send us a Message In this episode of Culture Change RX, Sue Tetzlaff explores the concept of being 'in the red' culturally within healthcare organizations, drawing parallels to financial health. She discusses key indicators of cultural health, the impact of employee disengagement, and the necessary components of a cultural turnaround. Emphasizing t…
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EP 233 I Burned My Coaching Offers Down—Here’s Why The UNKAGEDTM Revolution Begins Here.
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29:17High-achieving Black women aren’t stuck because we’re doing it wrong—we’re stuck because we’ve been conditioned to survive, not to thrive. In this episode, I get real about why I burned down all my coaching offers. I share the moment that changed everything, what I discovered underneath all the mindset work, and why I’m no longer coaching around th…
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Ep. 156: Separating Fact and Fiction | Busting 7 Common Work Comp Myths
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30:06Many employers have misconceptions about how workers compensation actually works. Some don't understand what types of injuries are covered. Others aren't sure how claims impact their business - or how they can be involved in the process. These misunderstandings can lead to costly mistakes and missed opportunities to improve workplace safety. Separa…
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When Business Policies and Customer Needs Clash: A Leadership Solution
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13:31In this episode, Mason Duchatschek discusses the critical disconnect between business leaders, frontline employees, and customers. He emphasizes the importance of understanding customer experiences and feedback. He shares personal anecdotes to illustrate how corporate policies can create unnecessary challenges for customers and frontline employees.…
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Culture Bytes: Lessons from Organizations That Get Culture Right
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15:45Send us a Message In this episode of Culture Change RX, Sue Tetzlaff explores the long-term nature of culture change within organizations, particularly in healthcare. Using analogies of soup and dye in water, she goes on to emphasize the importance of commitment, competency, and consistency in fostering a positive culture. Tetzlaff outlines four ke…
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EP 232 Redefining Recovery: The Radical Self-Care Black Women Deserve
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27:50We’ve been taught to push through. To hold it all. To never drop the ball. But what if the reason we feel like we’re breaking… is because no one ever taught us to recover? In this episode, I’m finally unpacking the radical concept that changed my life: 💥 Recovery is not rest. It’s reclamation. Reclaiming your time. Your energy. Your breath. Your ba…
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Culture Bytes: Avoiding Stagnation and Recklessness: Strategy Execution That Works
16:50
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16:50Send us a Message In this episode of Culture Change RX, Sue Tetzlaff explores the critical relationship between culture and strategy execution in healthcare organizations. She introduces a strategy execution matrix that categorizes organizations based on their planning and execution capabilities. The discussion emphasizes the importance of aligning…
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EP 231 Which KAGE Are You Living In? (The 4 Stress Archetypes + Quiz Reveal)
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13:48A lot of many high-achieving women are stuck in cycles that feel personal—but are actually patterns of survival. Overgiving, overworking, staying quiet, or doing it all alone… these aren’t just habits. They’re adaptations. In this episode, I finally introduce something I’ve been working on for a while: the Uncaged Stress Impact Assessment—a powerfu…
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Ep. 155: Claims and Artificial Intelligence | Transforming the Post-Injury Process
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35:31Organizations are always looking for ways to be more efficient. While some of those efficiencies are gained through changing standard operating procedures, others come from technological advancements. Learn how artifical intelligence (AI) is set to change the work comp claim process, lowering costs and improving overall outcomes with Mark Phillips,…
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Culture Bytes: How Overwhelm Undermines Leadership – and the Way Out
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16:57Send us a Message In this solo episode of Culture Change RX, Sue Tetzlaff discusses the importance of effective leadership in healthcare organizations. She emphasizes the need for leaders to focus on proactive leadership activities. By categorizing their time into three buckets—whirlwind, management, and leadership—leaders can better allocate their…
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