Best Don Ravi Podcasts (2026)

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#792: Replay: Increasing speed to insights with Sid Banerjee, Medallia 29:48

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1d ago29:48

29:48

As the year wraps up, we are replaying some of our favorite conversations from 2025, including this one! What could your CX teams do to strategically move your brand forward if they weren’t tethered to dashboards? Agility requires CX teams to move beyond reactive reporting and embrace proactive insight delivery. In an era where insights are instant…

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#791: Replay: Lovesac CEO Shawn D. Nelson on building a resilient brand in an uncertain world 28:36

3d ago28:36

28:36

As the year wraps up, we are replaying some of our favorite conversations from 2025, including this one! What if bankruptcy, a global financial crisis, and other hurdles along the way aren’t the end of your brand, but instead a way to help you define what it truly is? Agility requires a willingness to experiment and adapt, not just in your technolo…

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#790: Replay: Building stronger customer relationships using AI with Noah Zamansky, Stitch Fix 26:30

5d ago26:30

26:30

As the year wraps up, we are replaying some of our favorite conversations from 2025, including this one! AI can create immersive, human-centric experiences that not only drive sales but also foster enduring brand relationships in a rapidly evolving market. Today we’re going to talk about how AI-driven personalization allows retailers to move beyond…

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#789: Replay: What happens to your KPIs when both CLV and Customer Acquisition Costs rise? With Jamie Domenici, Klaviyo 25:02

8d ago25:02

25:02

As the year wraps up, we are replaying some of our favorite conversations from 2025, including this one! Customer lifetime value is a critical KPI, but with customer acquisition costs rapidly rising, what can brands do to successfully build long-term value for the business? Agility requires seeing past vanity metrics to the durable value hidden in …

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#788: Year-end review with Greg Kihlström, The Agile Brand 15:43

10d ago15:43

15:43

In this episode I’m going to do something a little different. As we wind down for the year, we’re going to be running some of our favorites from 2025 until the new year begins. Let’s take a look back at some of the overall themes discussed and point out a few highlights for me. I won’t be able to highlight everything of course but I found 5 themes …

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Our Favorite Moments from 2025 - [Glue Guys, Ep. 63] 46:03

3d ago46:03

46:03

2025 was a great year for the Glue Guys. We had the chance to sit down with some incredible guests and hear stories we’ll be thinking about for a long time.In this special Year in Review episode, we look back on our favorite moments from the show — breaking down the conversations, lessons, and surprises that stood out most. From leadership and cult…

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#787: Tray.ai's Stephen Stouffer on AI adoption and why marketers should care about the integration layer 25:56

12d ago25:56

25:56

Why are so many companies spending billions on AI, only to see their most ambitious projects stall out before they ever impact the customer experience? Agility requires more than just a fast-moving marketing team. It requires the foundational ability to connect disparate systems and data sources, allowing new technologies like AI to be implemented …

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#786: Thrad CEO Andrea Tortella on advertising in your conversational AI 32:27

15d ago32:27

32:27

What if the most valuable part of your next conversation with an AI wasn't the answer it gave, but the ad it served? Agility requires more than just adopting new platforms; it demands a complete re-imagination of how brands provide value within them. It challenges us to move from interruption to integration, ensuring our presence is not only seen b…

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”A Luckless Santa Claus” by F. Scott Fitzgerald and ”One Christmas” by Truman Capote - Alabama Aloud with Don Noble 42:36

7d ago42:36

42:36

In this episode: "A Luckless Santa Claus" by F. Scott Fitzgerald, published in Newman News, 1912, read by permission of The Matthew J. & Arlyn Bruccoli Collection of F. Scott Fitzgerald, Irvin Department of Rare Books and Special Collections, University of South Carolina Libraries "One Christmas" by Truman Capote, published by Random House, 1983, r…

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#785: Avaya CTO David Funck on building persistent memory of the customer with AI 26:01

17d ago26:01

26:01

What if every AI interaction with a customer built upon the last, instead of starting from scratch every single time, or at least having it feel that way? Agility requires not just reacting quickly to customer needs, but learning continuously from every interaction to anticipate the next one. This means our technology, especially our AI, can't oper…

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#784: Monday.com Global Creative Director Robbie Ferrara on clarifying the benefits of AI 27:41

19d ago27:41

27:41

What if the biggest risk in deploying AI isn't the technology itself, but how your team is able to understand its most significant benefits? Agility requires more than just adapting your technology stack; it demands a flexible brand narrative and a creative approach that can evolve with customer sentiment and cultural shifts. This is particularly t…

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Is Phillip Rivers Having the Most Incredible NFL Comeback Ever? [Glue Guys, Ep. 62] 54:13

13d ago54:13

54:13

Philip Rivers is returning to the NFL at 44 years old — five years retired, coaching high school football, and firmly into the next chapter of his life. And yet, when the Colts called, he said yes.This week, the guys unpack why this comeback is so much more complex — and meaningful — than it looks from the outside.Alex offers a rare, insider perspe…

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#783: Typeface CMO Jason Ing on the paradox of hyper personalization and brand consistency 28:30

22d ago28:30

28:30

What happens when your brand has a million different voices speaking to a million different customers? Is that the pinnacle of personalization, or is it just brand chaos? Agility requires both the speed to personalize content for every individual as well as the control to ensure every one of those interactions faithfully represents the core brand. …

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#782: Salesforce Marketing Cloud CMO Bobby Jania on the end of "Do Not Reply" marketing 24:48

24d ago24:48

24:48

What if the most damaging phrase in your marketing isn't a four-letter word, but three simple ones: "Do Not Reply"? Agility requires more than just moving fast; it requires breaking down the walls between departments to respond to customer needs in the moment they happen. It’s about empowering every part of the organization to act as one cohesive b…

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#781: CommerceIQ CMO Sai Koppala on retailer resilience through intelligent operations 25:36

26d ago25:36

25:36

What if the biggest threat to your brand’s profitability isn’t the next tariff or supply chain disruption, but an outdated playbook that forces you to choose between raising prices on loyal customers or sacrificing your margins? Agility requires more than just reacting quickly to market changes; it requires the intelligence to anticipate them and a…

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Should Ole Miss Let Lane Kiffin Coach? [Glue Guys, Ep. 61] 1:23:48

20d ago1:23:48

1:23:48

Lane Kiffin's shocking move from Ole Miss to LSU ignited one of the biggest controversies in recent college football history. Should he have been allowed to coach Ole Miss in the College Football Playoff? Did the school sabotage its own chance at a national championship? And how much do trust, loyalty, and the transfer portal factor into decisions …

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#780: Third-party partner experience and security with Haider Iqbal, Thales 31:04

29d ago31:04

31:04

What if the biggest threat to your brand’s agility and security isn't a competitor, but the welcome mat you lay out for your own partners? Agility requires not just the ability to move quickly, but the confidence to do so securely. It’s about building a foundation of trust that enables seamless collaboration without introducing unnecessary risk. To…

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#779: Denodo CMO Ravi Shankar on why good data is critical to AI success 27:26

1M ago27:26

27:26

What if the multi-million dollar AI initiative you're championing is being silently sabotaged, not by a competitor, but by your own data infrastructure? Agility requires more than just fast decision-making; it requires a data foundation that can deliver insights at the speed of business, without the traditional delays of moving and duplicating info…

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#778: Intuit Mailchimp's Diana Williams on moving from fragmentation to holiday sales success 29:06

1M ago29:06

29:06

During the chaos of the holiday season, is it possible for small retailers to turn their fragmented customer data into a perfectly timed, personalized marketing, or are they destined to just add to the noise? Agility requires not just collecting customer data from every channel, but having the insight and tools to act on it in the moments that matt…

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#777: Cisco's Chang Chang on how AI is turning the contact center into a profit center 25:39

1M ago25:39

25:39

Is your contact center ready to become a profit center? Agility requires not just adopting new technologies like AI, but also fundamentally rethinking how we structure our teams, measure success, and interact with customers. It demands a willingness to experiment, learn, and adapt quickly in a constantly evolving landscape. Today, we're going to ta…

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#776: Black Friday Special: Zappi CMO Nataly Kelly on the high-stakes world of holiday advertising 26:19

1M ago26:19

26:19

In a world drowning in data, is the 'big creative idea' for a holiday campaign an endangered species, or is it more critical than ever? Agility requires not just moving fast, but moving with confidence. It's the ability to validate creative instincts with real-world data, ensuring that your biggest bets are also your smartest ones. Today, we're goi…

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#775: ZICO Coconut Water Founder Mark Rampolla on brand integrity and the courage to make tough decisions 28:49

1M ago28:49

28:49

For most entrepreneurs, the exit is the goal, as well as the end of at least that part of their story. But what if the end is actually a new beginning? Agility requires a deep understanding of your brand's core purpose and the conviction to protect it. This often means having the courage to reverse a decision that was once seen as the ultimate succ…

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#774: Seel CRO Laura Huddle on seeing customer returns as an opportunity 21:32

1M ago21:32

21:32

What if the most dreaded part of your customer's journey: the return, was actually your biggest untapped opportunity for growth? Agility requires brands to re-examine every part of the customer journey, especially the challenging post-purchase phase, and find hidden opportunities to adapt and strengthen customer relationships. It demands we turn op…

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The Championship Mindset of DoorDash CEO Tony Xu - [Glue Guys, Ep. 60] 57:52

1M ago57:52

57:52

Tony Xu, co-founder and CEO of DoorDash, joins the Glue Guys for a rare deep-dive into how great teams, great leaders, and great organizations are actually built.Tony shares the real story behind DoorDash’s climb — from years of near-failure, to navigating fierce competition, to developing a culture that values humility, experimentation, and contin…

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#773: Building loyalty and trust through focused innovation with Lindsey Kling, Coterie 28:02

1M ago28:02

28:02

How can your brand build genuine loyalty that translates into long-term business value when customer expectations continually evolve? Agility demands a deep understanding of your customer, a willingness to experiment, and the ability to pivot quickly when needed. Today, we're going to talk about building loyalty and trust through focused innovation…

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"The Thanksgiving Visitor" by Truman Capote - Alabama Aloud with Don Noble 1:05:55

1M ago1:05:55

1:05:55

Happy Thanksgiving!By alabamaaloudwithdonnoble

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#772: Contentful CMO Elizabeth Maxson on AI-augmented human creativity in marketing 23:53

1M ago23:53

23:53

With increased AI Adoption, is the most valuable skill for a modern marketer empathy with customers, or is it successfully prompting? Contentful, in partnership with Atlantic Insights, The Atlantic’s marketing research division, recently conducted a study of over 425 marketing decision makers including 103 CMOs. This study, “When Machines Make Mark…

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#771: Design Systems as a Digital Transformation Catalyst with Nigel Dennis, The Office of Experience 28:46

1M ago28:46

28:46

What if the very system you invested in to create brand consistency and efficiency is now the biggest thing slowing down your digital transformation and costing you innovation? Agility requires more than just speed; it demands a shared language and a foundational framework that allows teams to build, test, and innovate without being crushed by the …

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#770: Constant Contact CEO Frank Vella on how B2B marketers and SMBs can partner for success 23:04

2M ago23:04

23:04

Is the increasing investment in marketing by SMBs a sign of growth and optimism, or is it masking a deeper struggle with confidence and effectiveness? Agility requires not only adapting to the rapid pace of technological change but also understanding the core challenges faced by your customers, like SMBs struggling to measure marketing ROI. It also…

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#769: Zoom CMO Kim Storin on why growth problems are often brand problems 28:06

2M ago28:06

28:06

In a world obsessed with conversion rates and customer acquisition costs, have we forgotten the one thing that actually makes both of them better? Agility requires more than just the ability to react quickly to market signals. It demands a stable, strategic core—a brand—that provides the necessary context and direction to ensure your pivots are pur…

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#768: Infios Chief Innovation Officer Eugene Amigud on use-case driven success with AI 33:39

2M ago33:39

33:39

How can large organizations embrace the speed and adaptability of a startup while navigating the complexities of established processes and legacy systems, especially in the rapidly changing world of AI-driven consumer experiences? Agility requires adopting new technologies while fundamentally shifting how teams operate, experiment, and learn from d…

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The Science of Momentum with Don Yaeger - [Glue Guys, EP. 59] 58:49

1M ago58:49

58:49

Shane and Alex sit down with bestselling author Don Yaeger, who has spent years studying one of the most misunderstood forces in sports, business, and life: momentum. Yaeger — a 12-time New York Times bestselling author who has collaborated with legends like Coach K, John Wooden, Walter Payton, and Michael Oher — breaks down the science behind mome…

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#767: Krisp.ai Co-Founder Arto Minasyan on voice AI and the customer experience 21:56

2M ago21:56

21:56

What if your customers could talk directly to your brand, without scaling your your customer service teams to a 1:1 capacity? This episode is brought to you by Krisp.ai, the all-in-one voice AI that makes every conversation sound professional. With industry-leading noise cancellation, real-time accent conversion, accurate transcription, and smart c…

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#766: Square CMO Lindsey Irvine on connecting with customers through community-driven storytelling 29:38

2M ago29:38

29:38

As we’re increasingly inundated with AI-generated content and algorithm-driven ads, what’s more powerful: yet another new technology, or the authentic voice of the small business owner on the corner? Agility requires not just reacting to market shifts, but deeply understanding the very fabric of the communities you serve and having the conviction t…

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#765: Hexagon AB's George Chang on building a unified system of marketing measurement 25:04

2M ago25:04

25:04

When it comes to your digital experience, how often does a ‘great idea’ from a senior leader’s gut feeling get completely dismantled by actual user data? Agility requires the willingness to be wrong and the systems to prove it quickly. It’s about building a culture that values learning over being right and relentlessly iterates based on real human …

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#764: Closing the gap between brand promise and brand experience with Mark Wagner, Horizontal Digital 19:33

2M ago19:33

19:33

What if your brand's voice is drifting off-key in the ears of your customers, and you're the last one to know? Agility requires more than just rapid execution; it demands a real-time, nuanced understanding of customer sentiment and the ability to translate that intelligence directly into action. We are here at Sitecore Symposium in Orlando, Florida…

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Greg Olsen is Coaching a New Generation of Glue Guys - [Glue Guys, EP. 58] 1:10:40

2M ago1:10:40

1:10:40

Greg Olsen joins the Glue Guys to dive deep into what it really means to compete — as a player, a coach, and a parent.Greg shares lessons from his father’s old-school New Jersey football program, coaching middle schoolers with Luke Kuechly and Jonathan Stewart, and the challenge of raising kids in today’s hyper-competitive, social-media-driven spor…

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#763: Pega CTO Don Schuerman on how AI can pay down tech debt and accelerate digital transformation 28:53

2M ago28:53

28:53

Pega provides the leading AI-powered platform for enterprise transformation. The world’s most influential organizations trust Pega’s technology to reimagine how work gets done by automating workflows, personalizing customer experiences, and modernizing legacy systems. Since 1983, Pega’s scalable, flexible architecture has fueled continuous innovati…

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#762: Scaling a brand while maintaining local differentiation with Renaud Delaquis, Coastline Academy 27:06

2M ago27:06

27:06

With customer expectations constantly evolving, how can large organizations avoid using obsolete methods and instead embrace agility to thrive and drive meaningful growth? Agility requires both adapting to change and anticipating it in the first place. It demands a willingness to experiment, learn, and iterate quickly, especially when it comes to c…

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#761: Treasure Data CEO Kaz Ohta and CMO Karen Wood on the AI-driven reinvention of marketing 29:03

2M ago29:03

29:03

What if the very foundation of your marketing cloud, the one you've spent years building, is at worst actually giving your AI amnesia, and at best missing key opportunities to connect with your customers? Agility requires more than just reacting quickly; it demands an intelligent foundation that can anticipate customer needs and empower your teams …

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#760: Nestlé's Daniel Damasio on successful marketing transformation that is both global and local 25:47

2M ago25:47

25:47

When customers continually demand hyper-local relevance, is the concept of a "global brand" an asset or a liability? Agility requires not just the ability to pivot, but the intelligence to know *when* and *how* to pivot based on real-time customer understanding. This means moving beyond global assumptions and empowering local teams with the data to…

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#759: Transcend's Phyllis Fang on personalization utilizing data privacy by design 32:18

2M ago32:18

32:18

With AI making it easier than ever to generate content, and consumers demanding more privacy than ever, is the promise of true 1:1 personalization now an impossible myth? Agility requires both adaptation to new AI-based tools and methods while also navigating the complex and shifting landscape of consumer trust and data privacy. It's about being re…

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#758: Lovesac CEO Shawn D. Nelson on building a resilient brand in an uncertain world 28:19

2M ago28:19

28:19

What if bankruptcy, a global financial crisis, and other hurdles along the way aren’t the end of your brand, but instead a way to help you define what it truly is? Agility requires a willingness to experiment and adapt, not just in your technology stack, but also in your organizational structure and the very culture of your company. It also demands…

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#757: Funnel CEO Fredrik Skantze on the evolution of marketing measurement 29:47

2M ago29:47

29:47

Marketing is quickly evolving - is your team agile enough to navigate the waters of evolving customer expectations, best practices in marketing measurement, and the rise of AI? Agility requires more than just quick reactions; it demands a proactive understanding of emerging trends and the ability to adapt your strategies, processes, and tech stack …

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#756: Eagle Eye CRO Jeff Baskin on maximizing your retail media network strategy 21:02

2M ago21:02

21:02

Are retailers leaving money on the table by treating retail media networks as just another advertising channel, rather than a strategic lever for growth and profitability? Agility requires a willingness to adapt and evolve strategies in response to real-time data and changing consumer behaviors. It also demands a commitment to iterative testing and…

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Curiosity, Agency, and AI with Bret Taylor [Glue Guys, EP.57] 1:06:41

2M ago1:06:41

1:06:41

Ravi Gupta and Shane Battier sit down with tech visionary Bret Taylor, co-founder of Sierra AI and former CTO of Facebook, co-CEO of Salesforce, and chairman of OpenAI. Taylor shares his philosophy on career evolution, explaining why he refuses to let an "ossified version of his past self limit his future self." The conversation covers his journey …

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#755: Sitecore CMO Michelle Boockoff-Bajdek and Microsoft's Talisha Padgett on designed intelligence for marketing 27:13

2M ago27:13

27:13

In the race to adopt AI, how do we avoid creating a sea of sameness and alienating the very customers we're trying to connect with? Today, we're going to talk about the intentional design of our marketing future. We’ll explore how leading brands are moving beyond the hype of AI to build practical, collaborative frameworks between humans and machine…

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#754: Robin Ross on what happens to retail when your best customers are AI agents 30:28

2M ago30:28

30:28

What if your perfectly crafted brand message, your multi-million dollar ad campaign, and your carefully designed user experience are completely ignored by your next customer... because your next customer is a machine? Agility requires not just adapting to changing customer behaviors, but completely rethinking the very definition of a "customer inte…

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#753: Wrike CMO Christine Royston on building marketing teams for agility 27:32

3M ago27:32

27:32

Is your marketing organization built for disruption or doomed to be disrupted? Agility requires both rapidly responding to market changes while also anticipating and shaping your products or services to map to evolving customer expectations. This means embracing new technologies and strategies while maintaining a laser focus on delivering value. To…

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#752: Microsoft Azure Core CTO Marcus Fontoura on innovation and the platform mindset 29:20

3M ago29:20

29:20

Is your organization truly agile, or are you still clinging to outdated processes and siloed teams instead of a platform mindset? Agility requires a fundamental shift in mindset, embracing collaboration, rapid iteration, and a willingness to adapt to change. It demands a commitment to not just talking about silos, but meaningfully breaking them dow…