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Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...
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Human Rights After Brexit Workshop

LCIL, University of Cambridge

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Human Rights after Brexit podcast is a series of nine podcasts in which young human rights experts discuss the implications of Brexit for human rights protection in the UK. Employment, equality, data protection, are all in danger of being undermined. In these podcasts, experts seek to identify questions that are likely to come up in the next two years before we leave the EU and provide tentative answers. The podcasts were recorded at the workshop led by Dr Veronika Fikfak and held at the Uni ...
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Teacher, Let Your Light Shine! Start a Micro-School, Homeschool Hybrid or Tutoring Business! From Teacher or Homeschool Mom to Teacher Entrepreneur and Education Advocate

Makenzie Oliver| Micro-School Mentor| Homeschooling Business Coach| Homeschool Teacher Consultant | Micro-school Mom #micro-school #homeschool #teacherletyourlightshine

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Welcome to the ”Teacher, Let Your Light Shine” Podcast! Calling all parents and teachers!! The future of education is in YOUR HANDS! If you are a teacher ready to teach your way, ditch the overwhelm and design a life you love, this is the podcast for you! If you are a parent currently homeschooling, or thinking about the possibility, but also needing to make an income to support your family-tune in! Makenzie Oliver is here to help teachers and parents create profitable micro-schools and home ...
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Artificial Intelligence is changing everything about customer service and leadership, but only if we use it wisely. In this episode, I sit down with Kevin Dean, Founder and CEO of ManoByte, who's been leading AI-driven business transformation since 2007. Kevin and I dig into what it really means to combine AI and humanity to create better experienc…
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This month, I’m slowing down — not to plan more, but to see more. In today’s episode, I’m talking about something I believe every microschool founder needs before stepping into a new year: an Autumn Audit. I know how it feels to get caught up in the whirlwind of running your school — the lesson plans, family communications, finances, tours, and eve…
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This month, I’m slowing down — not to plan more, but to see more. In today’s episode, I’m talking about something I believe every microschool founder needs before stepping into a new year: an Autumn Audit. I know how it feels to get caught up in the whirlwind of running your school — the lesson plans, family communications, finances, tours, and eve…
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Some hospitality experiences are so bad, they could star in their own horror movie. In this Halloween special, we pull back the cobwebs on the five scariest mistakes that haunt businesses everywhere - from ghosted guests and zombie employees to haunted processes and cursed consistency. Discover how to bring your hospitality back from the dead by re…
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In this inspiring episode, I sit down with Kami Melton, founder of Arkwright Microschool, to hear how her journey from homeschooling mom to microschool builder unfolded—inside a yurt! Kami began her homeschooling journey in Virginia, later moved with her family to Poland, and returned to rural southwest Georgia during the pandemic. In a county of f…
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How do you go from hearing a quiet tug on your heart to building a thriving microschool in only four months? In this episode, I sit down with Lauren Talbot—former accountant, middle school math teacher, and now the founder of The Anchor Learning Center in Louisiana. From her one-stoplight town, Lauren followed God’s unmistakable call to leave publi…
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As a microschool founder or homeschool hybrid leader, it’s easy to get caught up in curriculum, enrollment, finances, and the daily logistics of running a school—but one of the most powerful growth multipliers you have is reconnecting to your roots and knowing your people. In this episode of the Teacher Let Your Light Shine Podcast, Makenzie Oliver…
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What does it look like to step out of traditional education and wait on God’s timing to build something completely new? In this inspiring episode, I sit down with Jennifer Pinto, co-founder of Logos Homeschool Academy in Iowa. After leaving traditional schooling in 2023, Jennifer connected with a like-minded friend—whom she met in the library—and t…
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Great customer service should be helpful, proactive, and built to solve problems, not create new ones. In this episode, I sit down with John Kim, Co-Founder and CEO of Sendbird, the customer communications platform powering more than 4,000 of the world's most popular digital applications and connecting over 320 million people every month. John shar…
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Starting a microschool comes with incredible joy—but it also comes with the pressure of making everyone happy: parents, students, even your staff. If you’ve ever felt the weight of parent expectations on your shoulders, this episode is for you. In today’s conversation, I’m pulling back the curtain on how new founders can manage parent pressure with…
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For six years, I’ve poured my heart into building a microschool—creating a place of freedom, belonging, and personalized learning. My daughters were the reason I started this journey. And yet, today, neither of them are with us at our microschool. In this episode, I open up about: My daughter’s transition from a small, nurturing microschool environ…
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Behind every thriving microschool is a leader who is juggling 1,000 spinning plates — curriculum, enrollment, parent communication, staff management, and personal life. In this candid behind-the-scenes episode, I’m sharing the honest truth about what’s actually saving my sanity right now as a microschool founder…and what’s not. You’ll hear the dail…
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This leadership wake up call will help you create your workplace of the future - where people want to be, not where they have to be. Labor Day isn't just a long weekend. It's an annual celebration of American workers. In this episode of the Customer Service Academy, I take a closer look at the history of Labor Day and the lessons it still holds for…
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Running a microschool requires relentless focus, clarity, and strong systems. If you’re spinning your wheels every September—re-creating lesson plans, re-building operations, and re-learning the same organizational habits—you’re headed straight for overwhelm. In this episode, I walk you through a 4-Week Reset System that will help you: Audit what’s…
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Welcome To The Teacher, Let Your Light Shine: Throwback-To-School Series! You are a teacher, a dreamer, and a builder. This new, refreshing month, we are bringing you something special. Our throwbacks series! Featuring hand-picked episodes from the vault that are JUST as powerful now as when they first aired! August is one of the most transformatio…
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Welcome To The Teacher, Let Your Light Shine: Throwback-To-School Series! You are a teacher, a dreamer, and a builder. This new, refreshing month, we are bringing you something special. Our throwbacks series! Featuring hand-picked episodes from the vault that are JUST as powerful now as when they first aired! August is one of the most transformatio…
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Technology enabled, people-focused Customer Service With Matt Whitmer. In today's episode, we're thrilled to welcome Matt Whitmer into the studio. Matt is the Chief Revenue Officer and SVP of Marketing at Mosaicx, a conversational AI provider. He has over 15 years of experience in senior leadership focused on CX and enterprise client relationships.…
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Welcome To The Teacher, Let Your Light Shine: Throwback-To-School Series! You are a teacher, a dreamer, and a builder. This new, refreshing month, we are bringing you something special. Our throwbacks series! Featuring hand-picked episodes from the vault that are JUST as powerful now as when they first aired! August is one of the most transformatio…
  continue reading
 
Welcome To The Teacher, Let Your Light Shine: Throwback-To-School Series! You are a teacher, a dreamer, and a builder. This new, refreshing month, we are bringing you something special. Our throwbacks series! Featuring hand-picked episodes from the vault that are JUST as powerful now as when they first aired! August is one of the most transformatio…
  continue reading
 
Are you a microschool leader running on empty, juggling all the roles, and wondering how to keep going? In this powerful episode, we're diving deep into why professional development isn't a luxury—it's a lifeline. Whether you're starting out or deep in the trenches, this episode will show you how PD can radically transform your confidence, your sys…
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In this episode, we will discuss the power of your customer experience blueprint as well as the best techniques and tactics to craft a culture of hospitality. Customer Experience (CX) has the power to create a true competitive advtantage as well as generate revenue from customer loyalty and word of mouth marketing. We'll explore: The power of a str…
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Are you underestimating the power of your school’s open house? This episode breaks down why open houses are so much more than enrollment events—they're your most effective and affordable in-person marketing strategy to build community, increase visibility, and strengthen your brand. Whether you're running a microschool, homeschool hybrid, private s…
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Are you feeling the weight of trying to do everything as a microschool founder, homeschooling parent, or educational entrepreneur? You’re not alone. In this heartfelt and practical episode, I'm pulling back the curtain on what it really looks like to lead a microschool into a new school year — without burning out in the process. I’m sharing how I’m…
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Are you overwhelmed trying to plan your next school open house? 😩 You’re not alone. In this episode, I pull back the curtain on the chaos, confusion, and emotional weight that comes with trying to host a meaningful event that actually leads to enrollment. Whether you run a microschool, private school, or homeschool hybrid, this episode will help yo…
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I used to freeze at the thought of “marketing my school.” I’m not naturally outgoing. I’ve always been more of a behind-the-scenes, let-me-do-the-work-in-peace kind of woman. And for a long time, I thought that meant I wasn’t cut out to grow a successful microschool. All I kept hearing was: “You need to network more,” “You need to post every day,” …
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There were so many days I felt completely alone. I didn’t even know how to ask for help—because I didn’t know what kind of help I needed. I just knew I couldn’t keep doing everything by myself. Maybe you're in that place too. You’re carrying the vision. You’re showing up for everyone else. But deep down, you’re tired… and wondering who’s showing up…
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Creating Community Through Events: How to Plan Meaningful Microschool Gatherings That Grow Connection & Enrollment As a microschool or homeschool hybrid leader, you’re not just teaching—you’re building a movement. And one of the most powerful (and overlooked) tools in your toolkit? Events. Whether you’re welcoming new families, showcasing student w…
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In this episode, we're diving deep into the art of connection with Doug Brown from CEO Sales Strategies. He is an expert at driving results, uniting teams, and delivering unforgettable customer experiences. You'll learn why today's customers are clamoring for connection, and how your business can meet that need by aligning your teams, sharpening yo…
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Feeling alone in your microschool journey? Whether you're just starting or several years in, building a microschool community can feel overwhelming—but it doesn’t have to stay that way. In this episode of the Teacher Let Your Light Shine Podcast, I’m sharing how I went from homeschooling a few students in my living room to leading a thriving micros…
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You didn’t start your microschool to become a marketing expert… But without students, your vision can’t grow. 💔 If you’re unsure how to get the word out, or you’ve tried everything from social media to word-of-mouth with little return, you are not alone—and you are exactly who I created the Microschool Marketing Blueprint for. In today’s episode, I…
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Can you really start a microschool in a rural town, homeschool your own kids, and grow an online business—all at the same time? Let me introduce you to Becky McNichols, a former public school teacher from a small town in rural Kansas. After stepping away from the traditional classroom to homeschool her two children, Becky didn’t stop there. She tra…
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If you’ve ever thought: “I know I’m called to this work… but why aren’t families enrolling?”—you are not alone. In today’s powerful episode, I’m introducing you to Lori Rubel, a former teacher and now the successful founder of Bloom Beautiful Academy, a growing microschool and homeschool hybrid in Florida. Lori didn’t start with a marketing degree.…
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Are you holding back on growing your microschool because you don’t have all the answers yet? In this episode of Teacher Let Your Light Shine, I’m diving into the reality every founder faces—uncertainty. If you’re stuck waiting for a “perfect time” to market, this episode will give you the clarity and push you need to take the next bold step. I’m sh…
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Are you a teacher or parent building a microschool or homeschool hybrid? Overwhelmed by all the tasks, struggling to stay organized, and unsure how to market your school effectively? You're not alone — and this episode is for you. 🎯 In this powerful episode of the Summer of Clarity series, I’m opening up about the real marketing mistakes I made in …
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Are you a teacher, homeschool hybrid leader, or microschool founder who feels overwhelmed by marketing your school? You’re not alone—and you don’t need to become a full-time marketer to attract the right families. In this episode, we’re diving deep into the real, raw struggles of building a microschool from the ground up—juggling curriculum, enroll…
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Let’s talk about money—but not in a scary or overwhelming way. In this episode of the Teacher Let Your Light Shine podcast, I’m taking you behind the scenes of how I went from financially winging it (and praying the numbers would work) to building a microschool with clear, sustainable financial systems. If you’re a microschool founder, homeschool h…
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Starting a microschool—or even thinking about it—can feel like walking into the unknown. And in May, when reflection, burnout, transition, and anticipation collide, those feelings get amplified. In this episode, I’m sharing the raw, behind-the-scenes truth about what it’s like to start something from scratch as a teacher-turned-entrepreneur. If you…
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May has always felt sacred to me. It's the bridge between everything I’ve poured into this school year and the dream that’s still unfolding for the next. And if you’re listening today feeling like you’re doubting, dreaming, or barely holding on… I see you. I’ve been you. And this episode is for you. When I started my microschool, I didn’t have a bl…
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Balancing AI and Humanity in CX with Frederic Durand, CEO of Diabolocom In today's episode, we're thrilled to welcome Frederic Durand, Founder and CEO of Diabolocom, a global leader in customer experience solutions powered by proprietary AI. With over two decades of experience transforming customer service for brands like Mitsubishi Electric, Nikon…
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May is more than a season of endings—it’s the foundation for your next beginning. If you're a microschool founder, homeschool hybrid leader, or education entrepreneur feeling overwhelmed about next year, this episode will change the way you approach your summer. In today's conversation, Makenzie Oliver shares why May is the most strategic month to …
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May brings a perfect storm of reflection, burnout, transition—and for many microschool founders, serious financial pressure. If you're staring at your re-enrollment numbers, worrying about tuition gaps, or scrambling to figure out summer revenue strategies, this episode is for you. In this practical and encouraging conversation, Makenzie Oliver sha…
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Are you exhausted from trying to do it all in your microschool or homeschool hybrid? You love what you’ve built—but you’re realizing that your dream is starting to feel like a burden. This episode is for the teacher-turned-founder who’s drowning in leadership, overwhelmed by logistics, and ready to build a microschool that runs with systems—not str…
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May is a whirlwind — filled with reflection, burnout, celebration, transitions, and anticipation. And if you’re feeling a wave of doubt about your school, your vision, or your leadership right now — you’re not alone. In today’s episode, I’m opening up about one of the hardest Mays in my journey building Lighthouse Learning Microschool. Sitting in m…
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May is emotional — filled with reflection, burnout, celebration, transitions, and anticipation. And if you’re a teacher, school leader, or microschool founder, chances are you’re feeling all of that at once right now. Today, we’re diving into how to finish your year with purpose — without losing your peace. Have you ever looked up in May and though…
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Are you still teaching every subject, every grade, every day in your microschool? Whether you're just starting out and feel overwhelmed, ready to bring in an assistant, or completely done with teaching and ready to build a team—this episode is your roadmap. If you’ve ever thought: 👉 “How do I hand off teaching to someone else?” 👉 “What if my new hi…
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Have you changed your curriculum more times than you can count? Do you find yourself saying: “This just isn’t working...” “Maybe I need something different...” “What if this new one is the right fit?” If that’s you, this episode is going to give you clarity and peace of mind. You’re not flaky. You’re not doing it wrong. You’re just trying to make i…
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In this high-flying episode, we sit down with Gene Conrad, President and CEO of the Aerospace Center for Excellence and Sun 'n Fun Aerospace Expo in Lakeland Florida. Sun 'n Fun is one of the largest aviation events in the country and welcomes over 200,000 visitors annually. Key Takeaways: ✈️ Safety First – Safety is the primary focus for the airsh…
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Are you a teacher thinking about starting your own microschool or homeschool hybrid—but stuck in a swirl of fear and curriculum overwhelm? You're not alone. One of the biggest questions teachers ask when leaving public or private education is: “How do I know what curriculum to use in a microschool?” “What if I mess it up?” “I’ve only taught one gra…
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How to Build Trust and Connection with Parents and Students Are you welcoming new families into your microschool… but not sure what to say after they enroll? 🎉 In this heartfelt and strategic episode, Makenzie Oliver shares what most founders overlook: The time between enrollment and Day 1 of school is where trust is either built—or broken. Discove…
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