This podcast from Boston Consulting Group looks around the corner of today’s big business and social issues. The goal–the so what–is to make sense of today and prepare busy leaders and executives for the day after tomorrow. Award-winning British journalist Georgie Frost interviews the leading thinkers and doers at BCG on the trends, developments, and ideas that will shape and disrupt the future. This is not your typical business strategy podcast. This podcast uses the following third-party s ...
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Customer Is Always Right Podcasts
Twice monthly, Vidya Dinamani and Heather Samarin talk to battle-hardened product leaders about building phenomenal products. Their guests are industry experts, people who have pioneered remarkable careers at companies like Netflix, Intuit, Khan Academy and Infusionsoft. Making customer-driven product choices is the right move. But it’s not always the popular one. If advocating for your customers has you feeling like a lone wolf, hosts Vidya and Heather—product rebels in their own right, wit ...
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The Debaters is the hit show where comedians go toe-to-toe in a battle of laughs and logic. Hosted by award-winning funnyman Steve Patterson, the program is a combustible combination of sharply crafted comedic rants and hilarious ad libs. The engaging format is part stand-up, part quiz show and part comedy competition, with the live audience picking the winners.
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👉Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experience, with a dash of travel talk. 🎤Each episode, we’ll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. Listen here or watch on YouTube youtube.com/@cxpassport 🗺️CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are the ...
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The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX
The Agile Brand
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Expert mode marketing technology, AI, and CX insights from top brands and Martech platforms fill every episode, focusing on what leaders need to know to build customer lifetime value and long-term business value. The Agile Brand with Greg Kihlström® features executives and thought leaders from top brands and tech platforms discussing the industry's trends, like AI adoption, first-party data strategies, artificial intelligence in the consumer journey, consumer data privacy, omnichannel custom ...
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Over 50% of SaaS companies say partnerships are a top revenue driver, but the path to success isn’t always clear. On this show, we unpack the real stories behind the programs driving revenue growth, straight from the people who’ve built them. From early missteps to pivotal moments, each guest breaks down how their strategy evolved, what actually worked, and the lessons that stuck. We’re getting tactical, walking through the exact playbooks they’ve used to turn partnerships into a predictable ...
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Exploring contact center technology that drives agent productivity and provides exceptional customer service — delivering the right answers, to the right people, at the right time.
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The Client Stampede - Disruptive Marketing & Big Growth Thinking for Trailblazing Companies
Julie Guest
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Congrats, you’re here. There are very few humans on earth who are as persistent, bullheaded and frankly talented enough to do what you’ve done. You're a black sheep, an unconventional thinker who heads left while the masses flock right. You're in the 1%. Thank goodness for you. You also know you've barely scratched the surface of your company's true revenue potential and you're looking for proven strategies to take the business to the next level via the shortest, most effective route. Welcom ...
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BrandHook is a brand & customer experience consultancy. We are passionate about helping brands create powerful and connected customer experiences because we know that when a brand gets that right, it makes you feel wonderful. To help our clients build those great customer experiences we anchor our thinking in an ethnographical approach. We take you and your business into the world of your customer – their homes, the way they shop – with particular interest in the role that your brand plays i ...
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At first listen, it may not sound like they are talking business, but there is no denying the Nice Guys (Doug Sandler and Strickland Bonner) know their audience. If you are an entrepreneur and tired of hearing the same old rah rah static babble on all the other business podcasts out there, it's time for a breath of fresh air. Listen in, subscribe, or join the Nice Guy Community and become a Funk'nFan of the show. Relationships, honesty, trust and integrity build business today and that's wha ...
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Customer service Customer Podcast Funny Comedy Review THE CUSTOMER IS NOT ALWAYS RIGHT https://studio.youtube.com/channel/UCA-pdAcY3t6qG9G57EZaKsg/videos #podcast #podcasting #podcaster #podcasts #podcastlife #podcastshow #podcastlove #podcastaddict #podcastcommunity #podcastnetwork #spotify #applepodcasts #spotifypodcast #applepodcast #googlepodcasts #podcastinterview #podcastseries #podcastepisode #podcaststudio #newepisode #newpodcast #podcastjunkie #podcastsofinstagram #podcastcommunity ...
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The AFS Viewfinders Podcast is the audio auxiliary of the AFS Viewfinders blog, created and edited by the Austin Film Society programming team. For more about AFS see austinfilm.org.
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This podcast is designed to give you the tools, strategies, and mindset to set your own benchmark and achieve success in your business endeavours. Whether you’re just starting out or looking to take your business to the next level, the Meaning Business Podcast is here to help you learn, grow and take action towards achieving your goals.
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We were tired of reading books and hearing from "experts" about how to deal with customers, yada, yada... when they have never owned a business. Most of them write that stuff for fluff but we are the non-fluff small business people who decided to go against the "experts." At Business Beware we don't whine and complain about how bad a customer was, we do something about it.
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Entrepreneurship is all about pursuing constant growth. Success won't come your way if you get stuck in one place and don't continuously seek the next big thing. What are the most effective strategies for moving to the next level? Which are the best practices for hitting bigger goals? Discover all that and more right here on Power Your Profits Podcast. If you are an established entrepreneur with a steady revenue flow, this show is your guide to getting to greater heights. Gather the most pra ...
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Promote, Profit, Publish! Become the world authority you always knew you could be. You know it. We know it. And this is how the rest of the world catches up. Most authors get it wrong. They put the wrong steps in the wrong order, pinning all of their hopes, dreams, and money on the sale of the book. Experts on authority marketing know that publishing elevates your customer base in ways that are impossible through any other mechanism. In short, you establish yourself as the world authority on ...
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If you own, manage or work in an automotive workshop – this podcast is for you. Andrew Uglow has followed his passion for discovering the secrets of how things work and how to fix them, since falling in love with all things ‘cars’ as a teenager, Always ‘hands-on,’ whether as an apprentice, working in national roles for global manufacturers, or running his own business, his quest for the how and why of both people and technology has given him a unique and important perspective, especially tim ...
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Welcome to The Flaky Biscuit Podcast! Each episode, award-winning baker, Bryan Ford, welcomes fellow chefs, comedians, actors, musicians, change makers and more to his kitchen table. The guest's favorite, most nostalgic meal sets the tone for the stories of their childhood, growth, failure, triumph, and everything in between. These meals could be anything from a homemade version of a packaged baked good like a Twinkie, to re-creations of a special family gumbo. Bryan will do his best to make ...
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A comedy fiction podcast from Ben Harrison (The Greatest Generation) and Dan Kennedy (McSweeney's, founding host of The Moth Podcast ). Someone drinking at Casa Vega described the show as, "It's like Alan Partridge but at a 90's alternative rock station. Or like Comedy Bang Bang, but 90's radio." That person was killed by shadowy members of a nautically themed gang. Here's how we describe KPODD 101.3 since we're still living: Two L.A. morning radio DJs return to the airwaves in the 1990s aft ...
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The landscape of business is changing...radically. Yet leadership is being taught the same way it's always been taught. When the world is changing, it's time to bring our leadership styles along for the ride. Thanks to cutting-edge neuroscience, we now have access to new tools and new language that inspires action, collaboration, and innovation in the modern workplace. And Let's Fix Leadership is designed to bring you the best of these cutting-edge tools, exercises, best practices, and moder ...
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Daryn Smith invites special guests to share their personal stories and impart wisdom on how to ride the wave of a career in digital business. Each episode, this podcast explores stories of success and failure as Daryn chats to digital leaders on their ups and downs of digital projects and how they barrelled through waves of uncertainty to get where they are today. Expect honest conversation, laughter, practical lessons and encouragement as we celebrate the moments that maybe haven’t gone rig ...
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Are you ready to elevate your career and transform your business? Welcome to Your Hair Mentor, the ultimate podcast for hairstylists and beauty entrepreneurs looking to thrive behind the chair and beyond. Hosted by Crystal Green, this show is your gateway to mastering the skills that truly matter—communication, customer service, business strategy, and marketing—all tailored to the unique world of beauty professionals. Each episode is packed with actionable insights, expert advice, and inspir ...
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Looking to inspire and motivate you to take action In your physical, spiritual, and financial life.
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There's the left lane and then there's the right lane. But what about The Mills Lane? Join me as I dive into a wealth of random and not so random topics, using my (somewhat) peculiar views to debunk strong opinionated thoughts, focusing on pop culture, entertainment, sports, politics, neighborhood shenanigans and sooooooooo much more.
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This is your source for straight-talking, no-fluff business and high-performance conversations that add real depth and value to the way BOLD leaders live, work, and thrive. Hosted by Tara Newman, this show is here to show you how to optimize your performance as a leader so you can grow a business that is profit rich, efficient, and allows you to build real tangible wealth for yourself and others.
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1. Interpersonal relationship skills Even though a lot of marketing is done online today, marketers still end up interacting with their co-workers and prospects. Of course, the medium has changed but the concept is still the same. 2. Content creation One of the most important elements of marketing is creating content. Marketing content is a must-have in today's digital environment. Marketers utilize content in some shape or form in all digital marketing channels and platforms: Website conten ...
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See life through the eyes of 3 friends just trying to pass the time. Nothing is off limits and everything is off topic. Join Crispin, Michael and Pedro on The 3 Shades Podcast.
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Dear Unexpected Entrepreneurs is the new flagship podcast for Summit, a community for entrepreneurs looking to refine their idea or grow their businesses to the next level. An unexpected entrepreneur is an expert in their field, who has ambitious goals to innovate in their sector and push boundaries, which then, in turn, become their means for living and their own unique business. Their goal wasn’t always to build a business, but to fill a need in a sector they're passionate about.
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Asterdex is quickly becoming a preferred cryptocurrency exchange due to its user-friendly interface, low fees, and secure platform. Whether you're a beginner looking to take your first step into the world of crypto trading or an experienced trader looking for a more efficient platform, Asterdex offers a robust solution. The platform is known for its intuitive design, low fees, and a range of cryptocurrencies to trade. However, what really sets it apart is its referral program, offering new u ...
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A podcast of curated professionals successfully navigating business on the east coast.
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💖☄️🌈 💖☄️🌈 💖☄️🌈 Everything is Love. The biggest lesson I was taught through my grown up years. I am grateful FOR every moment I am alive now. It is a different way of living. A New Way of Being. Where the rules of reality don’t apply anymore. 💖☄️🌈 💖☄️🌈 💖☄️🌈 💖☄️🌈 💖☄️🌈 💖☄️🌈 A self help and personal development portal to help you figure out WHO Your best customer, lead and potential sale is. We go on a deep dive on what they like, what they don’t like, where they hang out, what they do, what the ...
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Makhana Supplier in Bihar – makhanasupplier.in: Your Trusted Source for Premium Makhana
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When it comes to healthy snacks, few can compare to the nutritious value and versatility of makhana. Known by many names, including fox nuts and lotus seeds, makhana has become a popular superfood due to its high protein content, low-fat nature, and abundance of essential minerals. If you’re looking for high-quality makhanas, look no further than Makhana Supplier in Bihar – makhanasupplier.in. We offer a wide range of fresh, high-quality makhanas directly sourced from the renowned farms of B ...
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On Season 2, Melissa Kwan (Cofounder of eWebinar) and Todd Parmley (COO) relive their "Journey to $1M" ARR, bootstrapping eWebinar from day one. Each episode goes in depth into one major aspect of the journey, as Melissa and Todd share war stories, mistakes, and lessons learned as they grew the company to a million in annual recurring revenue, over a period of 36 months from product launch. If you’re a bootstrapper who wants a window into the day-to-day lives of other scrappy bootstrappers n ...
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Trust is not what you think it is. It is not absolute or universal. Trust is relative. The same behavior that would cause one person to trust you could cause another person to distrust you. The level of trust someone has in you is the product of their trustfulness (their willingness to trust other people) and your trustworthiness. There is almost (I said ALMOST) nothing you can do about the former, and everything you can do about the latter. Because of that, you must evaluate your own trustw ...
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Podcast by Jakob Kesava Moscow
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Intro – Hi, my names Kyle Aitken and this is a short documentary about the problems of Cyber Security at work. Interview 1 – Hello my names Neil Martin, I don’t know wither that’s the first thing I shouldn’t be saying, given the fact were talking about security. But since you don’t know where I am or where I live, we should be ok at that level. I work as an internet and security specialist, em, I work in mainly the financial sector, but also in various other business areas. Em, I specialize ...
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Welcome to the Things I Know Show. “We bring the community together, one story at a time!” Juan Cardenas helps businesses in Southern California go from where they are to where they want to be through business development and consulting. This podcast covers talks and interviews with people of all skills and knowledge. The goal is to share stories about the events, people and places that we meet. In 2020, Juan started his culinary journey and now leads the kitchen at 127 West Social House. Us ...
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Cryptocurrency trading offers immense potential for profit, but it can also come with significant costs in the form of trading fees. If you are an active trader, you know how quickly these fees can accumulate and eat into your profits. Thankfully, Based One, a leading cryptocurrency exchange, is offering an exclusive opportunity to reduce your trading fees through its Referral Code “REBATE”. By entering this code during registration, new users can enjoy a 10% discount on trading fees, allowi ...
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Kiss My Working Class is a comedy show that breaks down what doesn't work with American work culture and discovers what we can do to make it work. If you enjoy the show, your support would be greatly appreciated. www.patreon.com/kissmyworkingclass kissmyworkingclassmerchbooth.creator-spring.com Support this podcast: https://podcasters.spotify.com/pod/show/kissmyworkingclass/support
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Beyond dirty diapers and little league games, conference calls and corporate ladders, ever wonder if there’s something more? Something to light your soul on fire and awaken your spirit? Something to help you make the extra income and impact you were born for? For more than 15 years, I’ve been searching for that something. It’s led me across the country, through 3 side hustles, countless lessons learned and thousands of dollars earned. Now I want to show you what I’ve learned as I embark on a ...
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The Ai Accelerator: How to 10X Your Productivity, Clone Your Smartest Employees, and Monetize Your IP in the New Ai-Economy
Mike Koenigs
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Serial entrepreneur, business and tech expert, and best-selling author Mike Koenigs is one of the first to use Ai to create entirely new businesses, products, and brands from scratch, and transform existing businesses from old-school models to new “Ai-ified” multiplier businesses. Now, he’s giving you the roadmap to enter the Trillionaire Ai Economy. Inside you’ll find a complete step-by-step blueprint for putting Ai to work in your business to… Immediately get back at least one day a week o ...
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Are you constantly juggling tasks, trying to keep your life organized, and searching for ways to make your day-to-day routine more efficient? Krak App might be the solution you’ve been looking for. With an intuitive interface and powerful features, this app helps users stay on top of their schedules, tasks, and projects with ease. And the best part? You can start using it today with an instant $10 bonus when you sign up using the referral code “@GET10”. What is Krak App? Krak App is a compre ...
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In today's 'new normal', those working in retail stores are challenged more than ever before: changes in customer expectations, staffing models & company expectations... those working in stores need an independent source for support, mentorship and community. Here at Stand Up Retail, we aim to build your core skills & create a positive community of like-minded people; giving you greater satisfaction/engagement with your retail employment and help you feel equipped to navigate your career goa ...
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A six-episode scripted comedy series about a young lab assistant who accidentally invents a permanent cure for hair loss and changes the world. The series was written and produced by Tyler Eaton and the first two episodes come out Monday, January 11th with new episodes every Monday through February 8th. It stars Rebecca Usoro, Connor Cacciottolo, Jackie Kashian, Eddie Pepitone, Kyle Kinane, Olivia Hill, Shannon Dee and more. Find out more on TylerEaton.net or on Instagram @battleofthebald.
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Welcome to Grow Your Holiday Let Business, the podcast for holiday home / short term rental owners and property managers managing multiple properties, to give you strategies and tips to grow your business with more ease. I'm your host, Jane Mack, a holiday let agency owner, turned consultant and coach. I take my 10 years of hands on experience and knowledge of owning and running a holiday let agency and share it to you. Listen in as myself, other operators in the industry and professionals i ...
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Introduction: Cryptocurrency mining can be an exciting and profitable venture, but it often comes with challenges like high initial investment, maintenance of equipment, and expensive electricity costs. Gomining has revolutionized the mining process by offering cloud mining services, which allow users to mine Bitcoin (BTC), Ethereum (ETH), and other cryptocurrencies without the need for heavy investments in mining hardware. Additionally, with Gomining Promo Code “q01MI”, you can enjoy a 10% ...
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In the world of stock trading, finding a platform that offers both ease of use and robust features is key to success. Dhan App is one such platform designed for individuals and traders who want to experience seamless trading, from equities to futures and options. If you're a newcomer or an experienced trader, Dhan App provides a wide range of tools to meet your needs. By using the Dhan App Referral Code "ASAR14", you can unlock a 500 Rs bonus to kickstart your trading journey. This article w ...
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Cryptocurrency trading continues to expand globally, offering new opportunities for individuals to profit from the ever-evolving market. As the demand for digital assets rises, selecting the right trading platform becomes critical for success. Phemex has rapidly emerged as a top cryptocurrency exchange known for its low fees, advanced trading features, and a wide selection of cryptocurrencies. By signing up using the Phemex Invitation Code "BVBE73", new users can unlock up to $8,800 in tradi ...
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In today’s dynamic cryptocurrency market, selecting the right exchange is crucial for maximizing profits and ensuring a seamless trading experience. CoinW has quickly become one of the top cryptocurrency exchanges due to its low fees, high liquidity, and user-friendly interface. By signing up using the CoinW Referral Code "1300362", you can unlock up to $1,000 in bonuses, benefit from reduced trading fees, and earn lifetime commissions from your referrals. This article will provide an in-dep ...
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Should pickup trucks rule the road? Is the customer always right?
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We’re revving up the humour when we decide if pickup trucks are the best kind of vehicle. Then, we’re making the call on whether the customer is always correct. Featuring: Katie Ellen-Humphries, Dan Taylor, Yumi Nagashima and Faris Hytiaa.
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Media Maverick Moves: Louise Roberts on Monetizing Opinion and Mastering PR
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Today we’re diving in with Louise Roberts—renowned editor, columnist, TV commentator, and commercial revenue strategist—on how to turn big ideas into bankable results at the intersection of media, business, and innovation. What you’ll learn The #1 skill behind staying relevant in fast-moving media: audience-first storytelling How to prep for high-s…
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So Doug's going back to do a wedding in Santa Barbara? He tries to get out, but they just keep sucking him back in. Do you want some cool merch? Check out the store here- https://www.niceguysonbusiness.com/merch Need podcast production? We've got your back. https://turnkeypodcast.com/contact Your Voice, your message, fully produced. Leave a voice m…
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#772: Contentful CMO Elizabeth Maxson on AI-augmented human creativity in marketing
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With increased AI Adoption, is the most valuable skill for a modern marketer empathy with customers, or is it successfully prompting? Contentful, in partnership with Atlantic Insights, The Atlantic’s marketing research division, recently conducted a study of over 425 marketing decision makers including 103 CMOs. This study, “When Machines Make Mark…
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What happens when a product leader enters a company and rewrites the strategy playbook—not with a megaphone, but with a matchstick and a campfire? Vidya Dinamani and Heather Samarin sit down with Raji Bedi, CPO at Lob, as he shares his analogies-packed approach to aligning teams, building product culture, and moving from "roadmap blur" to clarity a…
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Is pool superior to darts? Does nothing beat growing up on PEI?
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Right on cue, we’re pitting pool against darts. Then, two Prince Edward Islanders go potatoe-to-toe on whether their home province is the best place to grow up. Featuring: Kelly Taylor, Clare Belford, Meg MacKay, and Patrick Ledwell.
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#771: Design Systems as a Digital Transformation Catalyst with Nigel Dennis, The Office of Experience
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What if the very system you invested in to create brand consistency and efficiency is now the biggest thing slowing down your digital transformation and costing you innovation? Agility requires more than just speed; it demands a shared language and a foundational framework that allows teams to build, test, and innovate without being crushed by the …
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Career Progression Myth: Why There's More Opportunity Than Your Technicians Realise
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Is there really no career progression in automotive? Andrew Uglow destroys this myth by revealing the countless paths available to skilled technicians—from his own journey to business ownership, to opportunities in training, consulting, and beyond. Discover why automotive skills prepare you for almost anything in life. Main Topics Covered The myth …
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How PartnerOps Turns Strategy Into Revenue with Antonio Caridad
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Scaling a partner program takes more than creating incentives and attracting diverse partner types. It relies on strong alignment across the org and day-to-day support from partner ops. In this episode, Antonio Caridad (Senior Director of Channel Revenue Operations at LogicMonitor) joins Tyler Calder (CMO at PartnerStack) to discuss the integral ro…
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#770: Constant Contact CEO Frank Vella on how B2B marketers and SMBs can partner for success
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Is the increasing investment in marketing by SMBs a sign of growth and optimism, or is it masking a deeper struggle with confidence and effectiveness? Agility requires not only adapting to the rapid pace of technological change but also understanding the core challenges faced by your customers, like SMBs struggling to measure marketing ROI. It also…
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What Sweatpants Can Teach Us about Generational Differences and Segmentation
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Consumer companies are facing a new reality: demand is maturing, competition is intensifying, and generational preferences are diverging. Justin Vincent, part of BCG’s leadership team for consumer and fashion, explains how businesses can avoid fading into the background by choosing a durable purpose, serving real consumer needs, and mastering digit…
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How LaunchMaster Simplifies Book Marketing And Boosts Amazon Sales
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Book marketing doesn’t have to be overwhelming, and thanks to LaunchMaster, it no longer is. In this episode, Juliet Clark talks with Kathleen Kaiser, co-founder of ProBookLaunch and president of the Writers and Publishers Network, about how their new AI-powered tool helps authors simplify book marketing, improve Amazon visibility, and reclaim time…
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The One With Science And Imagination Driving Transformation - Trina Di Giusto E239
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What's on your mind? Let CX Passport know... Curiosity from the lab. Creativity from marketing. Transformation across a global pharma giant. Trina Di Giusto brings a scientist’s discipline and a storyteller’s instinct to CX. She explains how decentralized teams can still create harmony, why AI is tempting but rarely the fix, and what it takes for c…
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Meathead: Firing Up Business and BBQ with Meathead
49:52
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Meathead is an American food writer, photographer, and barbecue expert best known as the founder of AmazingRibs.com, one of the world’s most trusted resources on grilling and smoking. He is the author of the New York Times bestselling book Meathead: The Science of Great Barbecue and Grilling and was inducted into the Barbecue Hall of Fame in 2021 f…
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Are baby showers great? Does nothing beat winter in Alberta?
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We’re ready to rattle some nerves with a battle on baby showers, then, we’ve got an un-brr-lievably funny debate on Albertan winter. Featuring: Erica Sigurdson, Dakota Ray Hebert, Brittany Lyseng and Ola Dada.
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#769: Zoom CMO Kim Storin on why growth problems are often brand problems
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In a world obsessed with conversion rates and customer acquisition costs, have we forgotten the one thing that actually makes both of them better? Agility requires more than just the ability to react quickly to market signals. It demands a stable, strategic core—a brand—that provides the necessary context and direction to ensure your pivots are pur…
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NOUVELLE VAGUE Q&A with director Richard Linklater and actors Zoey Deutch and Guillaume Marbeck
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Richard Linklater and actors Zoey Deutch and Guillaume Marbeck joined us live on October 27 for the Austin Premiere of NOUVELLE VAGUE at AFS CinemaBy Lars Nilsen
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Lou Diamond on SpeakEasy Conversations, Monetizing Podcasts & Thriving Loud
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Turn small talk into big opportunities. In this power-packed episode, Lou Diamond—CEO of Thrive Loud, best-selling author of Master the Art of Connecting, and host of the award-winning Thrive Loud podcast—shares how to connect on command, monetize your message, and build relationships that fuel revenue. What you’ll learn: The SpeakEasy method: how …
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Yup, it's a repeat of episode 1069 that originally came out on 8/8/2020, right in the heart of COVID (good times, good times.) I was going to copy the notes from that episode for this one, but I was too lazy to write them 5 years ago, and I see no reason to redeem myself now. Do you want some cool merch? Check out the store here- https://www.nicegu…
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#768: Infios Chief Innovation Officer Eugene Amigud on use-case driven success with AI
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How can large organizations embrace the speed and adaptability of a startup while navigating the complexities of established processes and legacy systems, especially in the rapidly changing world of AI-driven consumer experiences? Agility requires adopting new technologies while fundamentally shifting how teams operate, experiment, and learn from d…
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#57 - It’s Time to Bare It All: The Truth About Due Diligence
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In this episode, we pull back the curtain on one of the most misunderstood parts of selling a business: due diligence. Most business owners don’t realise just how exposed their business becomes during this stage - and why preparing early can be the difference between a smooth sale… or a deal falling apart.…
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#767: Krisp.ai Co-Founder Arto Minasyan on voice AI and the customer experience
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What if your customers could talk directly to your brand, without scaling your your customer service teams to a 1:1 capacity? This episode is brought to you by Krisp.ai, the all-in-one voice AI that makes every conversation sound professional. With industry-leading noise cancellation, real-time accent conversion, accurate transcription, and smart c…
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Your marketing works hard to attract leads—so why aren't you getting the sales results you expect from them? The truth is, the biggest obstacle to sales often isn’t your leads choosing your competitors—it’s hidden inside your own business. From unintentional roadblocks to well-meaning employees who accidentally push customers away, this episode unc…
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#766: Square CMO Lindsey Irvine on connecting with customers through community-driven storytelling
29:38
29:38
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As we’re increasingly inundated with AI-generated content and algorithm-driven ads, what’s more powerful: yet another new technology, or the authentic voice of the small business owner on the corner? Agility requires not just reacting to market shifts, but deeply understanding the very fabric of the communities you serve and having the conviction t…
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From Passion Project To Protected Asset: Setting Up A Business For Your Book
32:16
32:16
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Setting up a business for your book isn’t just smart, it’s essential. In this episode, Juliet Clark sits down with Aaron Scott Young of Laughlin Associates to explore why every author should treat their work as both a creative pursuit and a protected asset. Aaron breaks down how incorporating your book-related ventures—whether for speaking, consult…
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The One With Pharma CX – Silvi Haldipur E238
32:06
32:06
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What's on your mind? Let CX Passport know... Pharma and CX… not exactly two words you hear together often. But what happens when customer experience thinking meets healthcare? Silvi Haldipur has lived it. From personal experience to transforming patient, provider, and payer experiences at GSK and Merck, she’s proving that empathy and data can coexi…
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The Rock Steps to Success: Leadership, Culture, and Real Estate with Andy Weiner
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34:00
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Andy Weiner is the founder and President of RockStep Capital, where he’s been rethinking what’s possible for shopping centers in hometown communities since 1996. Before that, he cut his teeth in the family retail business, managing more than 5,000 employees by his early thirties. Andy has built his company on 25 guiding values he calls the RockStep…
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#765: Hexagon AB's George Chang on building a unified system of marketing measurement
25:04
25:04
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When it comes to your digital experience, how often does a ‘great idea’ from a senior leader’s gut feeling get completely dismantled by actual user data? Agility requires the willingness to be wrong and the systems to prove it quickly. It’s about building a culture that values learning over being right and relentlessly iterates based on real human …
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From Super Bowl Logistics to Soulful Retreats with Gini Trask
42:17
42:17
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Buckle up—today’s guest is Gini Trask, the queen of curated escapes and turnkey transformation. From coordinating Super Bowl transportation for 1,500+ fans and booking private jets to building a 32-acre retreat center in Thicket, Texas, Jini shows us how to turn pressure into profit—and alignment into acceleration. Hosted by Dr. Susie Carder, this …
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1663 S&S&E: Time to Party While Doug's Away!
1:15:30
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If you feel like the show's been lacking lately, you can actually do something about it next week. That's right, EVERYONE is invited to join next week's recording, Wednesday, Nov. 12 at 7:30 EST/4:30 PST. The link is below. Stop by even if you don't want to say anything; you're welcome to lurk and watch. Zoom link for next week- https://us02web.zoo…
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#764: Closing the gap between brand promise and brand experience with Mark Wagner, Horizontal Digital
19:33
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What if your brand's voice is drifting off-key in the ears of your customers, and you're the last one to know? Agility requires more than just rapid execution; it demands a real-time, nuanced understanding of customer sentiment and the ability to translate that intelligence directly into action. We are here at Sitecore Symposium in Orlando, Florida…
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Is having a plan superior to winging it? Are small airports a delight?
34:21
34:21
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We’re deciding if it’s better to plan ahead or play it by ear, and if we should all get on board with small airports. Featuring: Nour Hadidi, Graham Chittenden, Shawn Hogan, and James Mullinger.
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#763: Pega CTO Don Schuerman on how AI can pay down tech debt and accelerate digital transformation
28:53
28:53
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Pega provides the leading AI-powered platform for enterprise transformation. The world’s most influential organizations trust Pega’s technology to reimagine how work gets done by automating workflows, personalizing customer experiences, and modernizing legacy systems. Since 1983, Pega’s scalable, flexible architecture has fueled continuous innovati…
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Send us a text Support the show https://youtube.com/@thecustomerservice24?si=L1ssgDBiAIh4vbHuBy MATREX WRIGHT
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When Sales Are Slow, Don’t Cut Prices. Do This Instead
7:31
7:31
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Sales slowing down? Don’t panic—and definitely don’t reach for the discount lever. In this episode, I’m unpacking one of the most damaging (yet common) knee-jerk reactions in business: cutting prices when sales stall. It’s understandable, but almost always the wrong move. Discounting not only trains your buyers to wait for a deal—it erodes your bra…
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#762: Scaling a brand while maintaining local differentiation with Renaud Delaquis, Coastline Academy
27:06
27:06
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With customer expectations constantly evolving, how can large organizations avoid using obsolete methods and instead embrace agility to thrive and drive meaningful growth? Agility requires both adapting to change and anticipating it in the first place. It demands a willingness to experiment, learn, and iterate quickly, especially when it comes to c…
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Medtech is a $900 billion industry transforming how we treat, diagnose, and prevent disease—but its innovation engine is slowing. Vikram Aggarwal, global leader of BCG’s medical technology work, explains what’s behind the slowdown and how leaders can rethink regulation, software, and talent to re-accelerate breakthroughs. Learn More: Vikram Aggarwa…
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How To Humanize Your Marketing: 5 Connection First Funnel Fixes That Convert
49:31
49:31
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Humanizing your funnels isn’t just about better conversions — it’s about building connections. In this episode, heart-centered marketing architect Rebecca Bertoldi joins Juliet Clark to show how marketers can create emotional, authentic experiences that make audiences feel seen and valued. Learn how to better understand your customer using simple r…
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The One With Behavior Driven CX - Candy Kothmann E237 Greatest Hits
21:54
21:54
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What's on your mind? Let CX Passport know... How do you deliver empathy at scale when the stakes are life-changing? In this *Greatest Hits* episode of CX Passport, recorded live in Austin as a CX Passport Live, Candy Kothmann shares what it means to lead a customer experience operation inside a government agency...the Texas Workforce Commission. Or…
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Christopher Volk: Why Customer Happiness Should Drive Your Business Design
29:33
29:33
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Chris is a rare public company three-peat, having taken three companies public on the New York Stock Exchange, two of which he started. He repeated successes ultimately attracted a who's who of investors, including Berkshire Hathaway, which was the largest shareholder in his last company. But after leading this company for ten years, he stepped dow…
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#761: Treasure Data CEO Kaz Ohta and CMO Karen Wood on the AI-driven reinvention of marketing
29:03
29:03
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What if the very foundation of your marketing cloud, the one you've spent years building, is at worst actually giving your AI amnesia, and at best missing key opportunities to connect with your customers? Agility requires more than just reacting quickly; it demands an intelligent foundation that can anticipate customer needs and empower your teams …
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From Near-Death to New Life: Reverend Rose Hope on Abundance, Faith & Business Success
37:59
37:59
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In this episode, we sit down with Reverend Rose Hope — dynamic thought leader, international best-selling author, publisher, and host of When Spirit Calls. With over 20 years of experience in health, education, and spiritual development, Rose shares her journey from surviving two near-death experiences to building a thriving spiritual and business …
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D&S&R: Spooky Times, Long Cruises, and Doug's Mom
59:43
59:43
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Yup, this episode has it ALL! Even Doug's mom, Rosalee. He and JJ are going on a cruise with Rosalee and Ted, so if you want your fill of Doug, you'd better get it today, because you're not going to hear him for the next two weeks. I don't know what Strickland's gonna do, but I guess he'll figure something out. Probably at the very last minute, so …
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