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Customerland

mike giambattista

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Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
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Each of our podcasts discusses one episode of ”The Bond” TV show, which interviews experts in nature and sustainability topics. We discuss the impact on nature, our environment, our community and how the topics covered in the show impact our lives and relationships. From falconry to military jets, NASA, cow therapy, dog training, cat breeding, rescue shelters, spearfishing, and PTSD therapy dogs kayak with veterans...all these experts have some way they impact us. Join us for engaging topics ...
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Choose To Be with Choose Recovery Services; Betrayal Trauma Healing

Choose Recovery Services - Alana Gordon and Amie Woolsey

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Choose to Be is about healing, growth, and choosing recovery after betrayal trauma, sexual addiction, and infidelity. Hosts share insights on emotional healing, authentic relationships, and the journey of rebuilding trust. Learn tools for self-compassion, integrity, and trust-building as you heal from pain and reclaim hope, peace, and connection. Alana Gordon-LMFT, CCPS, CSAT candidate, Betrayal Coach Amie Woolsey-Certified Brainspotting Practioner, Martin Warner AT Somatic Interweaves for D ...
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What does it take to create experiences customers love, craft campaigns that captivate, and drive measurable results? Insights Unlocked features candid conversations with the builders, creators, and innovators driving some of the world’s most impactful digital transformations. Tailored for marketing, product, UX and CX leaders, each episode delivers actionable insights to help you create customer-first strategies and stay ahead in today’s competitive landscape. Each episode is about 30 minut ...
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Home Alone... and comfortable as HECK!

Ally Verba, CPDT-KA CSAT

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Does your dog suffer from Separation Anxiety? In this podcast I discuss separation-related problem behaviors, take a deep dive into behavior modification, discuss real life case studies, and help listeners all over the world work towards their alone time goals. http://www.TrainingwithAlly.com IG: @trainingwithally Twitter: @trainingwthally
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The Customer Success Playbook

Kevin Metzger and Roman Trebon

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Welcome to “The Customer Success Playbook,” a fresh podcast initiative spearheaded by Kevin Metzger and Roman Trebon. Immerse yourself with us in the dynamic realm of customer success, where we unravel the latest insights, inspirations, and wisdom from recognized leaders in the Customer Success domain. Our journey began with a simple yet profound belief: that meaningful conversations can significantly impact our professional trajectory. With this ethos, we’ve embarked on a mission to bring t ...
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Behind Closed Doors

Dr. Kate Balestrieri

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Licensed psychologist Dr. Kate Balestrieri and licensed psychotherapist Lauren Dummit are hosting a radio show called Behind Closed Doors on 790 KABC in Los Angeles. Dr. Balestrieri and Dr. Dummit, both Certified Sex Addiction Therapists (CSAT), focus their radio show on critical and timely topics such as sex, dating, relationships, addiction, sexual harassment, mental health and getting healthy. The live show is on 790 KABC in Los Angeles from 6pm to 7pm every Saturday and the new podcasts ...
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I Barry Humfrey Geraldton is an operations professional with deep experience in the digital space. My strengths include dynamic email and phone communication and customer first approach. I have achieved a 95% csat rating and proactively mobilized team members during a time when morale was challenged and am interested in building leadership skills with an eye to customer success in my next role.
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Are CSAT scores hurting your bottom line? Is compliance becoming more of an obstacle? Is your customer engagement inefficient? Then you’ve come to the right place. Dive in with Alphanumeric to discover how organizations can Make Their Mark on the ever-evolving healthcare ecosystem. Hear from subject-matter experts, listen in on real stories, and get advice from a spectrum of voices across the patient care experience. The Make Your Mark podcast explores the greatest challenges in the patient ...
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Subscribe for over 200 more episodes! https://creators.spotify.com/pod/show/drpsychmomshow/subscribe Clinical psychologist Dr Samantha Rodman Whiten (DrPsychMom.com) discusses relationships, sex, family & parenting with no BS. Unpopular opinions: don't overfocus on kids, physical touch is the most important love language, and marriage issues are due to BOTH partners. Therapy/coaching with me or my team: bestlifebehavioralhealth.com. NOT medical advice. Email [email protected] Join my s ...
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Customer Support QA and Training: I deliver bite-sized episodes every two weeks that each dive into a single solution, showcasing the tech stacks and workflows top support pros use to tackle challenges and optimize their customer and team experience.
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Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
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The Functional Breeding Podcast

The Functional Dog Collaborative

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The Functional Breeding Podcast is about how to breed dogs for function and for health, behavioral and physical. It is brought to you by the Functional Dog Collaborative, a non-profit organization founded to support the ethical breeding of healthy, behaviorally sound dogs. The FDC’s goals include providing educational, social, and technical resources to breeders of both purebred and mixed breed dogs, helping us all learn more about how to breed good companions who are fit for sports or work. ...
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Virtual LPC

Virtual LPC

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Virtual LPC is a podcast dedicated to inspiring counselors and all others working in the mental health field! Each episode brings you a standout in the mental health field who shares their journey of growing a business that is not only prosperous, but fun! You will receive takeaways each week to help you maintain your own wellness, and start/grow your own counseling business. Are you tired of grinding out the day, feeling overworked and underpaid? Looking for inspiration and encouragement to ...
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Be the boss of your life experience and design your best life. Most of us operate based on hidden beliefs about ourselves, and are therefore powerless in our lives. Jasmine Svare has a Masters degree in Psychology and works with clients as a Licensed Mental Health Counselor to create their best and most successful lives. While this podcast, of course, does not provide you with counseling or healthcare services from Jasmine, you can start to build your understanding of subconscious programmin ...
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Today I have an amazing guest who is a true expert on all things addiction! Duane Osterlind is a therapist who has been working in the field of addiction for two decades and who hosts the podcast The Addicted Mind. We discuss: - What is sex addiction? - How do couples repair after betrayal trauma/PTSD? - What is "deceptive sexuality"? - What is the…
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Betrayal doesn’t just hurt—it changes how you attach, trust, and feel safe. Dr. Laney Knowlton (LMFT-S, CSAT-S, CPTT-S, CCPS, CST, CCRDS-S, RAE) joins Amie and Alana and explains how betrayal trauma impacts attachment styles, why disorganized attachment is so common after infidelity, and how healing can happen even if your relationship doesn’t surv…
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Today we have Lana Li, who I follow on Substack! We discuss dating as a young overeducated woman in New York City, lol. She was doing that till recently and I was doing it 25 years ago! We had a fun conversation about using data in dating, the end of the honeymoon stage, avoidant men and preoccupied women, and more! Follow Lana here: https://loveme…
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Episode web page: https://bit.ly/3MWTjzQ Episode description: In this forward-looking episode of Insights Unlocked, Mike McDowell returns to the mic to share what’s ahead for UserTesting in 2026—and it’s all about speed, scale, and smarter insights. Mike and host Nathan Isaacs dive into the latest developments in AI-powered research, from automated…
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Today's episode discusses how to become 100 times wiser in a minute: Whenever you hear any relationship story from one side, assume if the partner told you their perspective you'd agree that the other one was terrible! Listen, I also used to think that everyone was a reliable narrator even through the initial years of being a therapist. The reality…
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In today's longest episode ever, we go through the backstory of Brandi, who is a Developmental Psychology PhD and whose husband came out as transgender after years of marital dysfunction. What I love about Brandi, who I also knew in grad school, is how she owns her own contribution to this dysfunction, looking at her part through an attachment lens…
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The stories we tell ourselves after trauma shape everything—our relationships, boundaries, and sense of worth. In this episode, Bella shares her raw and transformative recovery journey, revealing how childhood trauma, shame, and survival defenses silently guided her life until everything fell apart. Through therapy, inner child healing, and radical…
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Send us a text This finale feels less like an ending and more like a graduation ceremony for everyone who has ever cared about Customer Success. In this closing chapter of the customer success playbook podcast, Kevin Metzger and Roman Trebon look back on a journey that started as a “ludicrous” idea over food and drinks and turned into a global comm…
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Episode page: https://bit.ly/3KT962a As we head into 2026, design is no longer just about aesthetics—it’s about strategy, collaboration, and customer empathy. In this episode of Insights Unlocked, Nathan Isaacs sits down with Lacey Fabrizio, Principal Solution Marketing Manager at UserTesting, to discuss the major shifts happening in the design and…
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Send us a text This episode is my AI Christmas wish list for CCaaS. Not toys. Not buzzwords. The real AI tools contact centers should already have but don’t. Everyone is focused on making AI talk to customers. That’s missing the point. AI in CX isn’t supposed to just talk. It’s supposed to run the contact center. I break down the biggest opportunit…
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What happens when retail stops waiting for shoppers to arrive and starts responding to every signal in real time? We dive into a candid, practical look at how AI is reshaping the entire customer journey—from discovery sparked in chat interfaces to fulfillment choices optimized for margin and sustainability. With SAP Customer Experience leader Balaj…
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Holidays can be triggering when you’re healing from betrayal or navigating a tender recovery season. Your body remembers the pain, even when your mind wants to enjoy the good moments. This episode offers grounding tools, emotional validation, and practical strategies to move through the season without shame, self-judgment, or overwhelm. Learn why y…
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Episode web page: https://bit.ly/3KUDMzV Episode description: In this episode of Insights Unlocked, host Amrit Bhachu sits down with Mario Callegaro, founder of Callegaro Research and a leading expert in survey methodology and AI-augmented research. Mario brings a wealth of experience from his 15 years at Google and shares practical, thoughtful gui…
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I came up with this funny phrase in a couples session and told the couple it was too good not to use in a podcast! :) Some women feel like the CEO of the home, and they are okay with that, as long as the man acts like the COO or the CTO or anything but the CFO.... The Chief Fucking Officer. If all that your wife feels that you spearhead in the home…
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Many guys think that a woman taking care of a man is a turn off to her, and think "The only thing I really want from her is sex, so that will be my only ask." In fact, this makes her feel unloved, devalued, and like a sex worker. Here's how to change the frame and open yourself up to the scary feeling of interdependence, which is particularly hard …
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A grocery cart that acts like a high-performing media channel sounds bold, until you hear how it actually works. We sit down with Yaniv Zukerman, CMO at Cust2Mate, to unpack how a retrofit smart cart platform turns the physical aisle into an addressable, measurable environment where shoppers get guidance, retailers unlock new revenue, and brands fi…
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What happens after betrayal turns your life upside down? In this hope-filled episode, Amie and Alana talk with author and expert Tammy Gustafson, LPC, whose new book Broken to Brave maps out the four phases of healing after intimate betrayal. Together they explore: Why early urgency (“Should I stay or go?”) can derail healing What the nervous syste…
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Another rollicking good time and intriguing discussion with my spirit animal from across the pond: the inimitable Laura How! We discuss marriage, gender, how having a child shapes your ability to love, growing up in dysfunctional families, whether I will ever see her husband Russ on an episode, sons vs daughters, relationship skills vs innate compa…
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Episode web page: https://bit.ly/4rA1kKW Episode summary: In this episode of Insights Unlocked, host Nathan Isaacs sits down with Mike Mace, Executive Business Strategist at UserTesting, to explore a major shift already underway in the tech landscape: the rise of AI-powered conversational interfaces. Drawing from decades of industry experience, Mik…
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The most valuable loyalty program isn’t a points card—it’s a living system that knows each shopper, adapts in real time, and proves it can drive incremental spend. We sit down with Jeff Baskin, Chief Revenue Officer at Eagle Eye, to unpack how unified commerce and true one-to-one personalization are reshaping grocery, convenience, and hospitality. …
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Dr. Amanda Akers, one of our awesome Best Life clinicians, has a free flowing and often funny discussion with me about the ins and outs of psychoanalytic therapy. We cover myths vs reality, why both of us take a deeper perspective than CBT, our own thoughts about the impact of childhood in adulthood, and I ask her the most common questions I get fr…
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When betrayal trauma enters a relationship, the question “Should I stay or should I go?” becomes unavoidable—even if it feels terrifying to consider. In this episode, Amie explores trauma-informed ways to evaluate safety, patterns, repair, and whether healing is possible inside the relationship. You’ll learn why considering divorce is not the same …
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Episode page: https://bit.ly/44hNGCc Episode description: In this episode of Insights Unlocked, Zoom CMO Kim Storin joins host Johann Wrede for a candid conversation about the realities of leading through transformation. Kim shares why change is harder than most leaders admit and how Zoom is evolving from a company known for meetings to a full mult…
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In this episode, I have an awesome special guest: Tehilla Luttig, LMHC! Tehilla is a licensed therapist in South Africa who sees therapy clients internationally and coaching clients in the U.S. and Canada for Best Life Behavioral Health. We discuss infidelity, attachment styles, and much more! Learn about who cheats and why, what people think about…
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Many guys have no idea how women internalize the idea that if you tell a man anything about his penis that isn't positive, you will destroy his self-esteem and his penis will never work again and IT WILL BE ALL HER FAULT! Today's episode discusses the origin of this idea, how it sabotages open communication and connection, and how to get over this …
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Fraud doesn’t just show up as a stolen card anymore—it arrives as coordinated global operations and as “friendly” misuse from customers who otherwise look perfect on paper. We sit down with Armen Najarian, CMO at Sift, to unpack how merchants can block the bad without breaking the checkout flow for everyone else. From account takeovers and identity…
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This podcast is sponsored by Supportman, which connects Intercom to Slack and uses AI to give agents feedback and surface problems in real time. The holidays don’t look the same for everyone. Some teams shut down for a week, while support teams have to keep the queue moving. On global teams, there are even more calendars to juggle, and not everyone…
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In this episode, Amie and Alana unpack what a couple check-in really is, why so many partners feel confused or re-injured during them, and how to structure check-ins in a way that protects emotional safety. They discuss readiness, timing, frequency, boundaries, and why the betraying partner must lead the process—not as a checkbox, but as genuine ac…
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Episode web page: https://bit.ly/49ucDxK Episode summary: In this episode of Insights Unlocked, UserTesting’s VP of Design Jason Giles sits down with Tessa Forshaw and Rich Braden—co-authors of Innovation-ish and longtime instructors of design thinking at Harvard and Stanford—to explore what truly drives innovation and why most people hesitate to p…
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Got a comment on Facebook on a post about how a common mistake people make in their 40s is not allotting enough time to foreplay. This guy said: "It's not people, it's women who need the foreplay. Let's keep things accurate if we are going to educate." I always do aim to educate and give accurate info, so here's a deeper dive into what I see in pra…
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If you’ve felt the creep of “good enough” in your marketing, you’re not imagining it. We dig into why plausible outputs are everywhere, how AI accelerates the trend, and what it takes to compete on strategic value when leaders only lean in for metrics tied to money. With Andrew Schulkind of Andigo, we get candid about the gap between process metric…
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The death of your parent(s) is a significant life event, and can lead to tremendous change in your self-concept. No matter how old you are, this makes you recognize that you are truly older, and the top generation. This was one topic we discussed this past week in the midlife women's group, and it resonated with many, whether or not you're close to…
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Trauma lives in the body—sometimes long after the crisis ends. In this episode, nutritionist and trauma specialist Meg Bowman (MS, CNS, LDN, CHES) breaks down how food, stress, safety, and the nervous system are woven together. You’ll learn why your body might still feel unsafe, how trauma impacts digestion and hunger, and what compassionate nutrit…
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Episode web page: https://bit.ly/3XIsfGJ ----------------------- Episode summary: In this episode of Insights Unlocked, Nathan Isaacs talks with marketing powerhouse Bill Macaitis—former CMO of Slack, Zendesk, and Salesforce—about how B2B companies can scale efficiently by prioritizing customer experience, building authentic brands, and embracing n…
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In this episode, I'm joined by Alyx Coble-Frakes, the CEO and founder of The Agenda., an awesome app that helps women understand and optimize their lives around their menstrual cycles and hormonal health. We are both in our luteal phases recording this lol. And we are both divorced and remarried/she is engaged. So much in common. Including that she…
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This episode, I am being interviewed by Sarah Stremming about a recent scientific article about the genetics of behavior in herding breeds and specifically in border collies. I talk about the study's methods and what it all means, and Sarah grounds it in her deep practical experience with herding dogs. Sarah has been on the podcast so many times th…
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Think your customers are loyal? Our data-backed dive suggests otherwise. We sit down with Cardlytics to unpack why non-loyal shoppers often deliver outsized gains and how commerce media—powered by first-party transaction data—can transform media spend into measurable loyalty. From banks to retailers to CPGs, we trace how card-linked offers (CLO) co…
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What a special treat! Today we have an interview with the ultimate otrovert Dr. K, who wrote the book The Gift Of Not Belonging (https://amzn.to/4nv3OqT)! He and I are both otroverts and we discuss how that manifests in love, family, career, and more. Highlights include: - Otroverts are trendspotters - Midlife crisis and why it happens - Do otrover…
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What if “calm” isn’t emotional regulation — but a trauma response? In this compassionate teaching episode, Amie Woolsey clarifies what emotional regulation really is (and isn’t). Discover how to recognize suppression, spiritual bypassing, and fawning patterns — and learn how to come back to safety in your body without pretending to be “okay.” Perfe…
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Episode web page: https://bit.ly/49xoJWL ----------------------- Episode summary: What does it really mean for marketing to be "effective" in today’s complex, data-rich environment? In this episode of Insights Unlocked, Sorin Patilinet—PepsiCo’s Global Marketing Insights leader and author of Marketing Effectiveness—joins UserTesting CMO Johann Wred…
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There is a lot of popular media discourse about the challenges of eldest daughters, but I haven't seen anything about eldest sons. I have many of these high achieving, responsible men in my practice, and they have a unique set of struggles. Listen to understand yourself or your partner better! Join the Midlife Women's group: ⁠⁠⁠⁠drpsychmom.com/mwg⁠…
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All about otroverts! I can't wait to interview the creator of this idea in a few days, Dr. Rami Kaminski. For now you will have to settle for my discussion of this new term, coined only in June 2025! Take the test at the bottom of this page: https://www.othernessinstitute.com/in-other-words/a-deeper-dive-into-otrovert-traits/ Buy the book: https://…
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Your body has been holding the truth all along—through chronic pain, gut instincts, and nervous system activation that won't settle. Learn why listening to your body is essential for healing from betrayal trauma, even when you're still waiting for full disclosure or struggling with hypervigilance. Discover how to find closure without confession, re…
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Episode web page: https://bit.ly/4qwkj8C ----------------------- Episode summary: In this eye-opening episode of Insights Unlocked, host Mike Mace chats with Surojit Chatterjee—former Chief Product Officer at Coinbase and current founder and CEO of Ema—about the sweeping changes generative AI is bringing to the workplace. Surojit unpacks his vision…
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Today's episode features a special guest: Jackie Aston, LCSW-C, who provides therapy to individuals and couples in D.C. and Maryland. We discuss the fascinating link between porn use in men and eating disordered behaviors in their partners. What is the commonality between these behaviors and why would they manifest in similar types of individuals? …
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The customer isn’t just human anymore. Agents are already learning our preferences, comparing offers, and making choices that used to hinge on emotion and brand memory. We sat down with Ben Wiener, global head at Cognizant Moment, to unpack how this rewires the entire go-to-market stack—from data foundations to creative expression—and why marketing…
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Forget shiny tools. The real power in customer experience comes from simple, disciplined execution that customers actually feel: reliable delivery, fast issue resolution, and clear communication. We sit down with Lee Kemp, former VP of CX at Veritiv, to unpack how a military-forged mindset translates into practical CX leadership across supply chain…
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This podcast is sponsored by Supportman, which connects Intercom to Slack and uses AI to give agents feedback and surface problems in real time. What does it take to turn everyday customer conversations into insights that guide the whole business? In this episode of Live Chat with Jen Weaver, I sit down with Andrew “Coach” Rios, a veteran support o…
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*Get our FREE eBook⁠ “Is a Full Therapeutic Disclosure Right For Me?”⁠⁠ delivered straight to your inbox.⁠ Sign up here!⁠* When your partner reveals information bit by bit instead of all at once, it's called trickle disclosure, and it's retraumatizing your body with every new revelation. This episode validates the exhausting cycle of partial truths…
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