Best Cloud Troubleshooting Podcasts (2025)

1
The Future of AI in IT Services (EP 906) 34:09

Play Pause

5h ago34:09

34:09

Uncle Marv sits down again with Jermaine Clark, Sherweb’s Senior Manager of AI Readiness, for a lively discussion about how managed service providers can drive real business results with AI. Jermaine walks through Sherweb’s robust AI initiatives, including training, certification, and hands-on guides for automating onboarding, ticketing, and custom…

1
AI Readiness for MSPs: Jermaine Clark (EP 905) 33:04

5d ago33:04

33:04

Jermaine Clark of Sherweb sits down with Uncle Marv to discuss what AI readiness means for MSPs, sharing practical advice, personal stories, and vendor insights. The conversation tackles how the rapid adoption of AI has shifted the balance between MSP expertise and client knowledge, emphasizing the need for a security-first approach and regular dat…

1
Kimmel & Free Speech in Tech (EP 904) 40:15

6d ago40:15

40:15

Ever felt pressured to keep quiet in your business or IT community? Uncle Marv unpacks what Jimmy Kimmel’s comeback teaches IT pros about the freedom to speak in the face of political and industry pressure. With real stories of cyberbullying, shady marketers, and systemic bias, Marv reminds us that doing the right thing means accepting the risk—and…

1
MSPX 2.0: The Future of MSP Contracts (EP 903) 30:13

7d ago30:13

30:13

I’m joined by Matt Yesbeck, the innovative co-founder of MSPX, a groundbreaking online marketplace empowering MSPs to buy, sell, and value managed services contracts with confidence. Matt brings deep industry experience as a builder of smart, secure business solutions for IT providers. Together, we unpack the new features of MSPX 2.0, including tru…

1
Building Better MSPs with Bret Erickson (EP 902) 23:11

8d ago23:11

23:11

If you want a truly no-BS look at life as a Managed Service Provider, this is the episode you can’t miss. I’m joined by Bret Erickson—owner of Passkey Technology up in Golden Valley, Minnesota, and a founding force within the National Society of IT Service Providers (NSITSP). Bret shares how he went from gigging as a musician all over the country t…

1
Your Customer Is Your Paycheck: Why It Matters (EP 901) 55:18

13d ago55:18

55:18

On this episode of the IT Business Podcast, I dig deep into why customer service often misses the mark—sharing both hilarious and infuriating stories from recent tech support calls and product woes. You’ll hear about my battles with big brands like Samsung and Bosch, porting nightmares with Fusion Connect, and wins with vendors who still “get it”—p…

1
MSP Spotlight: Ron & Sydney of C Solutions IT (EP 900) 1:07:44

20d ago1:07:44

1:07:44

Unlock the real story of managed services as Ron and Sydney join Uncle Marv to discuss adapting tech stacks, surviving documentation disasters, and why hands-on fieldwork still matters. Learn how to leverage networking, win as a small MSP, and hear wild stories—from hard drive crushing to Florida’s reptile wrangling Python Challenge. Florida Man Ar…

1
ScaleCon 2025 Preview with Taher Hamid (EP 899) 24:13

22d ago24:13

24:13

Discover why ScaleCon is called the “best MSP conference ever” as Uncle Marv and Tahir discuss what sets it apart: practical strategies, zero sales pitches, and a focus on what works. Tahir shares raw stories from last year’s event, including how attendees drove enormous revenue jumps and learned game-changing marketing strategies. Listen for tips …

1
Podnutz Pro Replay “Time to Make the Donuts” (EP 898) 1:02:39

27d ago1:02:39

1:02:39

Floods, failed DIY, and donut debates! This episode covers everything from home catastrophes to the practical realities of IT support when clients do things their own way. This episode with Matt delivers more laughs, hard lessons, and hands-on IT advice than a week in the field. Why listen: Learn how a simple bathtub disaster led to a total home ov…

1
Starting an MSP in 2025 (EP 897) 58:18

1M ago58:18

58:18

Matt Mulcahy shares the blueprint for launching MSP Cyber in 2025. We cover what it really costs, what tools matter, where MSPs are going wrong with value, and why combining IT with digital marketing is a game-changer. Why Listen: Learn the real startup costs of an MSP today Why Miami’s IT market is still wide open Shifting value away from just hel…

1
Thriving as a Solo MSP (EP 896) 35:08

1M ago35:08

35:08

Ever been told, “You’re too expensive”? Yeah, me too. In this episode, I share how I deal with prospects who quote me lower rates from “their guy” — and why I never match those prices. Instead, I focus on flipping the conversation to value, downtime costs, and the trust that keeps clients with me for decades. Why Listen: Learn why I never match low…

1
Episode 164 — Troubleshooting Automation and Orchestration — Mismatches and Failures 14:19

1M ago14:19

14:19

This episode addresses problems in automation and orchestration workflows. Mismatches can occur when scripts or templates are out of sync with infrastructure changes, causing failed deployments or inconsistent configurations. Deprecated API calls or incompatible orchestration sequences can halt processes entirely. Failures may also result from miss…

1
Episode 163 — Network Tools — Using Ping, Tracert, IP, NSLookup, Netstat, and More 14:12

1M ago14:12

14:12

In this episode, we explain how to use essential network troubleshooting tools effectively. Ping verifies connectivity and measures latency, while Tracert or Traceroute maps the path packets take through the network. IP or ifconfig commands show network interface configurations. NSLookup or dig queries DNS records directly to diagnose name resoluti…

1
Episode 162 — DNS, VLAN/VXLAN, Proxies, MTU, QoS, and Time Sync Errors 16:05

1M ago16:05

16:05

This episode looks at multi-layered networking issues that can disrupt cloud services. DNS errors may involve incorrect records, propagation delays, or misapplied DNSSEC settings. VLAN or VXLAN misconfigurations can isolate workloads unexpectedly. Proxy issues may break application access or degrade performance. MTU mismatches can cause dropped pac…

1
Episode 161 — Troubleshooting Load Balancer Behavior — Protocols, Headers, Front/Back Ends 14:54

1M ago14:54

14:54

In this episode, we cover diagnosing issues with load balancers in cloud environments. Problems can arise when the load balancer is configured with the wrong protocol, causing mismatches between client and server communication methods. Incorrect handling of headers—such as missing X-Forwarded-For or session cookies—can break client tracking or rout…

1
Episode 160 — Routing and NAT Problems — Static, Dynamic, VPN, Source/Destination 15:55

1M ago15:55

15:55

In this episode, we discuss how routing errors and Network Address Translation (NAT) misconfigurations can impact connectivity and data flow. Static routes may be outdated or incorrectly entered, while dynamic routing protocols can fail due to misaligned configurations or missing updates. NAT problems may involve incorrect source or destination map…

1
Episode 159 — Troubleshooting Network Configuration — ACLs, Subnets, Peering 13:21

1M ago13:21

13:21

This episode focuses on resolving connectivity problems caused by incorrect network configurations. Access Control List (ACL) errors can block legitimate traffic, subnet misconfigurations may prevent communication between resources, and peering issues can disrupt cross-network data flows. We also highlight diagnostic approaches such as reviewing AC…

1
Episode 158 — Vendor and Platform Issues — API Limits, Migration Errors, Cost 12:49

1M ago12:49

12:49

In this episode, we explore problems that stem from vendor-imposed limitations or platform-specific behaviors. API rate limits can cause integration failures, while migration errors may result from incompatible configurations or unsupported features. Cost-related issues can also arise unexpectedly due to pricing model misunderstandings or resource …

1
Episode 157 — Troubleshooting Licensing and Subscription Conflicts 12:54

1M ago12:54

12:54

This episode examines issues that arise when licensing or subscription entitlements are not aligned with deployed resources. These conflicts can result in service interruptions, feature limitations, or compliance violations. Common causes include expired licenses, mismatched license types, and improper assignment of subscription tiers. We also cove…

1
Episode 156 — Troubleshooting Scaling and Capacity — Compute, Storage, Bandwidth 13:22

1M ago13:22

13:22

In this episode, we focus on diagnosing issues where scaling configurations fail to meet demand or capacity is exceeded. Compute-related problems may arise when auto-scaling rules are misconfigured, instance limits are reached, or workloads are not properly balanced. Storage issues often occur due to hitting provisioned capacity limits, performance…

1
Episode 155 — Deployment Config Errors — Templates, Tags, Scripts, and Containers 13:52

1M ago13:52

13:52

In this episode, we examine how misconfigured templates, incorrect tags, faulty automation scripts, or improperly built containers can lead to deployment failures or inconsistencies. These errors may prevent resources from being properly provisioned, disrupt workflows, or introduce security gaps. We also outline troubleshooting steps like reviewing…

1
Episode 154 — Deployment Performance Issues — Latency and Resource Lag 14:35

1M ago14:35

14:35

This episode focuses on performance degradation that can occur after deployment. Latency may result from suboptimal network routing, overloaded servers, or insufficient bandwidth. Resource lag can be caused by under-provisioned compute, storage bottlenecks, or poor load balancing. We also discuss tools and techniques to measure performance, identif…

1
Episode 153 — Troubleshooting Deployment — Connectivity Failures and Outages 13:57

1M ago13:57

13:57

In this episode, we explore the causes of connectivity failures and outages during cloud deployments. Problems can occur due to misconfigured routing tables, incorrect IP assignments, firewall restrictions, or DNS resolution errors. These issues often disrupt service availability and delay project timelines. We also cover systematic troubleshooting…

1
Episode 152 — Investigating Internal and External Attack Symptoms 14:18

1M ago14:18

14:18

This episode examines how to identify signs of both internal and external threats within cloud environments. Internal attack indicators may include unusual access patterns, privilege escalation, or unauthorized data transfers. External attacks often present as repeated failed login attempts, suspicious IP addresses, or abnormal network traffic volu…

1
Episode 151 — Troubleshooting Unsupported Protocols and Cipher Use 12:10

1M ago12:10

12:10

In this episode, we address issues that arise when legacy or insecure protocols and ciphers are still in use within a cloud environment. Unsupported protocols like older SSL versions or weak ciphers can cause compatibility failures with modern systems and expose data to security risks. These problems often appear during integration of legacy system…

1
Episode 150 — Troubleshooting Security Appliances — WAF, IPS, IDS, NAC 12:53

1M ago12:53

12:53

In this episode, we examine problems related to security appliances such as Web Application Firewalls (WAFs), Intrusion Prevention Systems (IPS), Intrusion Detection Systems (IDS), and Network Access Control (NAC) solutions. Misconfigurations, firmware issues, or integration problems can limit their effectiveness or disrupt normal operations. We al…

1
Episode 149 — Troubleshooting Exposed Endpoints and Insecure Interfaces 12:55

1M ago12:55

12:55

This episode focuses on identifying and resolving issues where endpoints or interfaces are unintentionally exposed to the public internet. Common causes include overly permissive firewall rules, default configurations, or lack of authentication. These exposures can allow attackers to probe for vulnerabilities or directly exploit services. We also c…

1
Episode 148 — Troubleshooting Data Security — Encryption, Classification, and Exposure 13:26

1M ago13:26

13:26

In this episode, we explore how encryption failures, incorrect data classification, and accidental exposure can create serious security incidents. Encryption problems may involve weak ciphers, improper key management, or unencrypted channels. Misclassification of sensitive data can result in inadequate protection, while exposure often stems from mi…

1
Episode 147 — Troubleshooting Policies — Misconfigurations and Misapplications 12:27

1M ago12:27

12:27

This episode addresses problems that arise when security or operational policies are misconfigured or incorrectly applied. Examples include overly restrictive firewall rules, improper access control settings, or conflicting automation policies. These errors can disrupt workflows, block legitimate traffic, or leave resources vulnerable to attack. We…

1
Episode 146 — Troubleshooting Certificates — Expired, Revoked, or Misconfigured 13:59

1M ago13:59

13:59

In this episode, we examine common certificate-related issues and how they impact cloud services. Expired certificates can cause service outages, prevent secure connections, and disrupt authentication flows. Revoked certificates, often invalidated due to compromise, require immediate replacement to maintain trust. Misconfigured certificates—such as…

1
Episode 145 — Troubleshooting Security Groups — Directory and Network 11:48

1M ago11:48

11:48

In this episode, we explain how security group misconfigurations can cause connectivity or access problems. Directory security groups manage access to identity resources, while network security groups control traffic to and from specific subnets or instances. Misalignment between these layers can create inconsistent access behavior. We also cover t…

1
Episode 144 — Troubleshooting Security — Authentication and Authorization Failures 12:27

1M ago12:27

12:27

This episode focuses on diagnosing and resolving issues with authentication and authorization systems. Authentication failures can stem from incorrect credentials, expired certificates, or mismatched authentication methods. Authorization failures occur when valid users are denied access due to misconfigured policies, roles, or conditional access se…

1
Episode 143 — Troubleshooting Security — Missing or Incomplete Privileges 12:03

1M ago12:03

12:03

In this episode, we explore troubleshooting issues caused by missing or incomplete privileges in a cloud environment. These problems can prevent users or services from accessing necessary resources, executing commands, or integrating with other systems. Common causes include misconfigured role assignments, incomplete policy definitions, or overlook…

1
Episode 142 — Troubleshooting Step 6 — Documenting Findings and Outcomes 11:15

1M ago11:15

11:15

This episode emphasizes the importance of documenting every phase of the troubleshooting process. Detailed records should include the problem description, investigation steps, theories tested, actions taken, and final resolution. Documentation not only supports knowledge sharing but also improves efficiency when similar issues arise in the future. …

1
Episode 141 — Troubleshooting Step 5 — Verifying Functionality and Preventing Recurrence 11:43

1M ago11:43

11:43

In this episode, we cover the critical step of verifying that the implemented fix has fully resolved the issue. Verification involves functional testing, monitoring affected systems, and confirming with end users that normal operations have been restored. This process should include checking related components or dependent services to ensure no sec…

1
Episode 140 — Troubleshooting Step 4 — Creating and Implementing the Action Plan 12:20

1M ago12:20

12:20

In this episode, we outline how to develop and execute an action plan that resolves the confirmed issue. Planning includes defining the specific changes, scheduling them to minimize impact, and ensuring all required resources and approvals are in place. Implementation should follow best practices for change management, including backups and rollbac…

1
Episode 139 — Troubleshooting Step 3 — Testing the Theory and Re-Evaluating if Needed 11:43

1M ago11:43

11:43

This episode covers the process of testing your theory to confirm the root cause of a problem. We explain how to perform controlled changes or simulations to verify whether the suspected cause produces or resolves the observed symptoms. Documenting the results of these tests is critical for both operational records and potential escalations. We als…

1
Episode 138 — Troubleshooting Step 2 — Establishing a Theory and Researching Symptoms 12:06

1M ago12:06

12:06

In this episode, we explain how to formulate a theory of probable cause based on collected evidence. This involves reviewing system documentation, researching known issues, and comparing current symptoms to baseline performance data. Testing the simplest and most likely causes first can save significant time and reduce disruption. We also address h…

1
Episode 137 — Troubleshooting Step 1 — Identifying the Problem and Gathering Info 12:44

1M ago12:44

12:44

This episode focuses on the first and most critical step in troubleshooting: identifying the problem. We discuss methods for collecting detailed information, including user reports, log analysis, monitoring data, and environmental checks. Asking the right questions and confirming recent changes to the system or environment helps narrow down potenti…

1
Episode 136 — Domain 5.0 Troubleshooting — Overview 12:04

1M ago12:04

12:04

In this episode, we introduce Domain 5 of the Cloud+ exam, which focuses on identifying, diagnosing, and resolving issues in cloud environments. We outline the exam’s emphasis on a structured troubleshooting methodology, covering problem identification, theory testing, action planning, verification, and documentation. This domain integrates technic…

1
Episode 135 — Dashboards and Cloud Reporting — Cost, Usage, Capacity, and Health 12:42

1M ago12:42

12:42

In this episode, we explain how dashboards consolidate key operational metrics for real-time visibility. Cost dashboards track spending across resources and services, usage dashboards monitor workload activity, capacity dashboards ensure resources remain within safe limits, and health dashboards display performance and availability indicators. Thes…

1
Episode 134 — Upgrade Methods — Blue-Green, Canary, and Active-Passive 15:19

1M ago15:19

15:19

This episode explores upgrade deployment strategies that reduce risk and downtime. Blue-green deployments run two identical environments, switching traffic to the updated one once validated. Canary releases roll out updates to a small subset of users first, monitoring for issues before full deployment. Active-passive upgrades involve switching from…

1
Episode 133 — Rollbacks and Patch Policy Enforcement (e.g., n-1) 11:30

1M ago11:30

11:30

In this episode, we cover rollback procedures for reversing patches or updates that cause instability or security issues. Effective rollback planning includes keeping backups, maintaining version histories, and ensuring minimal downtime during reversions. We also discuss patch policy enforcement models like n-1, which keeps systems one version behi…

1
Episode 132 — Cloud Patching — What, When, and How 11:07

1M ago11:07

11:07

This episode focuses on patching strategies to keep cloud environments secure and stable. We explain the types of patches—security updates, bug fixes, and feature enhancements—and how to prioritize them based on severity and exposure. Timing is critical, with patch windows scheduled to minimize disruption while addressing vulnerabilities promptly. …

1
Episode 131 — Asset Management and CMDB Tracking 11:19

1M ago11:19

11:19

In this episode, we examine how asset management and Configuration Management Databases (CMDB) work together to provide visibility and control over cloud resources. Asset management tracks hardware, software, licenses, and virtual resources, ensuring accountability and compliance. A CMDB stores detailed configuration information and relationships b…

1
Episode 130 — Change Management Practices in Cloud Environments 11:07

1M ago11:07

11:07

In this episode, we explain structured change management processes for cloud deployments. This includes evaluating risks, obtaining approvals, scheduling changes during low-impact windows, and documenting the entire process. Change management ensures modifications are controlled, predictable, and reversible if issues arise. We also cover tools for …

1
Episode 129 — Life-Cycle Management — Versions, Roadmaps, and Deprecations 11:04

1M ago11:04

11:04

This episode covers life-cycle management as it applies to cloud services and applications. Version control tracks changes to configurations and code, ensuring rollback capability and documentation. Roadmaps outline planned updates, feature releases, and service improvements, allowing proactive planning for integration or training. Deprecation poli…

1
Episode 128 — Backup Verification and Cloud Data Protection 11:52

1M ago11:52

11:52

In this episode, we explore the importance of verifying backups to ensure they are complete, uncorrupted, and restorable. Backup verification includes automated checksum validation, test restores, and scheduled audits to confirm that recovery objectives can be met. Cloud data protection extends beyond backups to include encryption, access controls,…

1
Episode 127 — Alert Categorization and Response Policies 11:38

1M ago11:38

11:38

This episode explains how categorizing alerts by severity, impact, and urgency supports a more efficient incident response process. Categories might range from informational events that require logging only, to critical alerts that demand immediate escalation and resolution. Response policies assign roles, timelines, and communication protocols to …

1
Episode 126 — Maintenance Mode and Alert Suppression Policies 11:26

1M ago11:26

11:26

In this episode, we discuss how maintenance mode and alert suppression policies help prevent unnecessary or false-positive alerts during planned system updates. Maintenance mode temporarily disables monitoring for specific resources, allowing patching, configuration changes, or hardware upgrades without triggering incident responses. Alert suppress…