Best Call Center Outsourcing Podcasts (2025)

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EP19 - Why Startup Managed Services Are Essential for Business Success 4:50

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1d ago4:50

4:50

You started your business to build something great. Not to drown in IT problems, payroll headaches, and late-night stress over system crashes. Truth is, most startups don't fail because of bad ideas. They fail because founders try to do everything themselves. Managed services fix that. They take the load off your plate so you can focus on growing, …

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EP18 - Customer Service Skills: What Top Performers Do Differently in 2025 4:06

15d ago4:06

4:06

Good service isn't enough anymore. Customer expectations are higher than ever, and the best support teams aren't just reacting, they're leading the conversation. In this episode, we discuss what top performers are doing differently to stand out. From showing genuine empathy to mastering problem-solving and knowing when to lean on AI, these are the …

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Inside Marketing with MarketSurge Podcast. Reed Hansen has a chat with Richard Blank. 28:14

24d ago28:14

28:14

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Inside Expivia Digital and the State of Contact Center Technology 13:29

28d ago13:29

13:29

Send us a text Join us for an inside look at Expivia Digital and the current state of contact center technology. We share our 30-year journey from running contact centers to consulting on CCaaS platform selection, AI quality assurance, and NICE CXone implementations. As members of NICE's Executive Advisory Board, we discuss the biggest trends shapi…

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EP17 - How to Maintain Quality with Customer Service Outsourcing 5:04

29d ago5:04

5:04

Outsourcing customer service can save time and money, but how do you make sure the quality stays high? In this episode of CORE® Conversations, we explore the secrets to maintaining great customer experiences when you outsource. From choosing the right partner to setting clear standards and using tech that tracks performance, you'll get practical st…

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EP16 - The Evolution of Call Centers in the Philippines: From Voice to Multichannel Support 5:44

1M ago5:44

5:44

Think Philippine call centers are just about answering phones? Think again. What started as late-night voice support has transformed into one of the most advanced customer service industries in the world. Today, call centers in the Philippines manage live chat, email, social media, and even AI-powered support, making them the backbone of global cus…

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Rosabel Unscripted Podcast. Season 2 episode 70 with special guest Richard Blank. 45:57

2M ago45:57

45:57

What Happens When You Ditch the American Dream for a Real One? Rosabel Unscripted Podcast Welcome to Rosabel Unscripted podcast where meaningful conversations unfold. Join Rosabel Zohfeld, nurse practitioner, writer, and mom, as she explores personal growth, health insights, literature, and impactful life stories. Featuring guests who share their u…

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EP15 - Managed Services Explained for Career Starters 5:29

2M ago5:29

5:29

Starting your career and wondering what "managed services" actually means for you? Many fresh grads and early professionals get lost in the buzzwords without really knowing how this model shapes careers and creates opportunities. In this episode of CORE® Conversations, we strip away the jargon and explain managed services in a way that's clear, pra…

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Effective Communication Techniques with Richard Blank. Empowerment Extend Podcast by Carinder Malhi. 27:21

2M ago27:21

27:21

Empowerment Extend is a dynamic podcast hosted by Carinder, dedicated to amplifying voices, exploring diverse perspectives, and fostering conversations that inspire personal growth and community impact. The podcast serves as a platform to discuss topics ranging from leadership, inclusion, and mental health to innovation and advocacy. Through engagi…

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What The Why part of WTW Rewind Series with Barbara Anne. Season 3 Episode #4 with Richard Blank. 30:47

2M ago30:47

30:47

This episode of “What The Why?!? originally aired on the RVN Television Network which is now KnetStream. While these shows are currently available on KnetStream, we are happy to share these edited versions of meaningful conversations for additional reflection and impact. "What The Why?!?" hosted by Barbara Anne Gardenhire-Mills. It's a show where s…

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EP14 - Understanding the Build-Operate-Transfer (BOT) Model: A Strategic Approach to Outsourcing 5:30

2M ago5:30

5:30

Most companies fail when they expand overseas. And it's not because they lack money or talent. They fail because they don't have the right model. Costs spiral out of control, projects drag on, and managing from thousands of miles away turns into chaos. The Build-Operate-Transfer (BOT) model changes that. It gives you a proven framework to launch fa…

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May 2025 Online Business Summit guest Richard Blank . Rose Davidson Talking with the experts 28:03

2M ago28:03

28:03

Hosted by the trailblazing Rose Davidson, a mentor and strategist with an undeniable knack for spotlighting thought leaders, the podcast has become an essential resource for service-based entrepreneurs aiming to dominate their niche. With a prolific portfolio of over 500 expert interviews, the show offers invaluable insights into an array of discip…

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Keep Call Centers In America Act- The Truth 15:22

2M ago15:22

15:22

Send us a text In this episode, we dig into the Keep Call Centers in America Act and uncover the truth behind the headlines. On the surface, it sounds like a patriotic move to keep jobs here in the U.S., but when you look closer, the story gets more complicated. We break down what the bill actually says, how it could affect American contact centers…

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Music video featuring GblackDaBest and Yeik Lawson Rodríguez. Costa Rica's Call Center Rap Freestyle breakdance commercial. 2:00

3M ago2:00

2:00

Not your typical call Center that you used to communication is the key respect is a virtue 18 and over any age demographic if you qualified you're hired simple mathematics play some vintage videos before your shift begins increase your sales metrics it all depends you want success you got to earn it nothing comes easy honesty and integrity quality …

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RICHARD BLANK COSTA RICAS CALL CENTER. FIRST CONTACT STORIES OF THE CALL CENTER NOBELBIZ PODCAST 56:50

3M ago56:50

56:50

FIRST CONTACT: Stories of the Call Center is the place where untold stories from unsung heroes of the contact center world become heard. Leaders of the industry gather for a conversation with our host Christian Montes to talk about success and failure, about business and people, tips and debates that can help you in day-to-day life. NobelBiz Inc. i…

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Growth, Gratitude, and Pinball Machines: CEO Richard Blank’s Leadership. Life's Checkmark Podcast. 35:34

3M ago35:34

35:34

Jon Emery will lead you with captivating conversations designed to inspire you. He explores the guests' most challenging stories to uncover hope and fuel your transformation. Every episode focuses on personal development and the pursuit of success, offering insights that you can apply to your own journey of growth, love, and resilience. You'll expl…

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A Philadelphia type of interview with a proud native Richard Blank.The Life with Joey Calvo Podcast. 2:09:37

3M ago2:09:37

2:09:37

Welcome to "Life with Joey Calvo" These podcasts will cover the spectrum of life from Entertainment to Health to Politics, etc. Each purchase of these podcasts will be used to travel and do celebrity interviews face to face and have fun doing it Welcome to the Life with Joey Calvo Podcast YouTube live stream!!! Today, I am chatting with Richard Bla…

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Katherine Martin-Fisher interview with Richard Blank on Communication. The Beyond Business Podcast. 42:11

3M ago42:11

42:11

Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and in…

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EP13 - Outsourcing Philippines: The Ultimate Startup Growth Strategy for 2025 5:54

3M ago5:54

5:54

Your startup is burning through budget. Your team is doing the work of five. Deadlines are missed. Growth has stalled. You've got big dreams, but zero breathing room. Here's the truth: You don't need more hustle. You need help. In this episode of CORE® Conversations, we show you how startups around the world are turning things around by outsourcing…

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Host Elizabeth Bieniek interview with a pinball collector CEO Richard Blank.Cake On Tuesday Podcast. 25:11

3M ago25:11

25:11

Cake On Tuesday celebrates innovative leadership that balances growth, grit, and the power of play! We share disruptive innovation tactics sourced from Elizabeth Bieniek's book, "Cake On Tuesday: 25 Lessons to Unlock Corporate Innovation", and elevate the untold stories of everyday disruptors across the business world through the "Cake On Tuesday: …

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Mastering the Pivot: Richard Blank’s Path to Building a Call-Center Empire.The Beyond Fulfillment Podcast. 29:37

3M ago29:37

29:37

Hosted by Dave Gulas of EZDC 3PL, the Beyond Fulfillment Podcast offers candid conversations with entrepreneurs, startup founders, and small business owners. We dive deep into their journeys, uncovering the real-world challenges, triumphs, and lessons learned along the way. The Beyond Fulfillment Podcast, with Dave Gulas of EZDC 3PL, is your weekly…

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Host and Chef Matthew Gray interview with Richard Blank. A Journey abroad. 50 Tastes of Gray Podcast. 1:00:19

3M ago1:00:19

1:00:19

Welcome to 50 Tastes of Gray—where food gets flirty, stories simmer, and conversations are always served with a side of mischief. Aloha friends, I’m Matthew Gray. Tune in for a taste of something intelligent, warm, funny, intriguing, and always satisfying—because life is way too short and way too delicious to miss out on this ChatCast… In this epis…

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Host Ronen Chen interview with CEO Richard Blank. Vision, Technology, Innovation and Money podcast. 29:12

3M ago29:12

29:12

In this inspiring episode of On Vision, Technology, Innovation and Money, we sit down with Richard Blank, CEO of Costa Rica’s Call Center. Richard shares his bold journey from Philadelphia to Costa Rica, where he built a thriving business and a life aligned with his values. We dive into his cutting-edge telemarketing techniques, leadership philosop…

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EP12 - Social Media Outsourcing Philippines: Tap Filipino Talent for Global Campaigns 5:36

3M ago5:36

5:36

Struggling to keep up with social media while your competitors seem to be everywhere, all the time? There's a smarter, faster, and more cost-effective way to scale your content and drive results. In this episode of CORE® Conversations, we explore how outsourcing your social media to the Philippines gives you access to creative, trend-savvy talent t…

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Embracing Change: From Pinball Machines to AI Enhancements. The Valuu Makers Podcast. Richard Blank : 35:24

3M ago35:24

35:24

Valuu Makers is where creators, entrepreneurs, and visionaries turn ideas into impact. Through insightful conversations with industry leaders, we explore innovation in business, technology, and creativity. Whether it's digital workspaces, leadership hacks, or groundbreaking strategies, this podcast equips you with the tools to thrive. If you're rea…

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A soul-deep conversation about life with Richard Blank. The Mental Breakthrough (TMB) By Dr. CD. 1:43:42

3M ago1:43:42

1:43:42

I am on a lifelong learning quest to promote well-being, consciousness expansion, and animal liberation from a philosophical, psychological, and educational perspective. Life Stories - Psychology - Society - Health - Culture - Martial Arts - Nature - Healing - Challenges - Solutions - Growth - Philosophy, Fighting, Karate, MMA, BJJ, Wrestling, Educ…

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The grit to build a sales team with Richard Blank. The Courage to Lead Podcast by Coach Harlan. 1:11:28

3M ago1:11:28

1:11:28

"The Courage to Lead" is a podcast hosted by business and leadership coach Harlan Hammack. In the podcast, Harlan interviews entrepreneurs, authors, speakers, and industry leaders about their experiences with risk, resilience, and leadership. The podcast aims to provide listeners with practical advice and inspiration to step up and lead with courag…

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Philly Native Makes Name for Himself in Costa Rica with Richard Blank. Stories from Real Life Podcast. 37:57

3M ago37:57

37:57

Why should you listen to this podcast? Because "Stories from Real Life" reminds us we’re not alone. In every episode, expert interviewer Melvin E. Edwards dives deep into the moments that shape who we are—messy, moving, sometimes hilarious, sometimes heartbreaking. Whether you're stuck, healing, or just curious about the human experience, these sto…

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Steve Kay Variety Show Interview with Richard Blank-CEO Costa Ricas Call Center 4-2-25 1:08:40

4M ago1:08:40

1:08:40

Conversation, dialogue, entertainment, news, interviews, comedy and music talk, etc. Steve Kay Variety Show: Hello earthlings, or anyone from the universe. In this podcast, you will find a variety of subjects. We bring the entertainment, right to you in your car. I look forward to connecting with you and hearing what you have to say. Blessings to a…

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Episode #10 with Tomeka, Dana & Richard Blank . Sipping with Maria & Tika Gee podcast Season 2 Reunion Special. 29:11

4M ago29:11

29:11

This podcast is about everyday life. We do not talk about Politics, Religion, or Celebrities! There are enough Blogs, Vlogs, and other Podcasts that talk about that stuff. Here we will talk about everyday issues, we will have a variety of guests on the show from all walks of the park. You will laugh, you will cry, you may want to come through your …

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The Business Infrastructure show Podcast Episode #213 Richard Blank. Scale Tales From the Ground Up. 31:13

4M ago31:13

31:13

Curing back office blues. Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a susta…

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How Richard Blank Built a 7-Figure Business in Costa Rica. Salty Ginger Talk Podcast. 1:40:00

4M ago1:40:00

1:40:00

Welcome to Salty Ginger Talk, a podcast and video platform for people who want to improve themselves every single day. Hosted by Joe Canfield, this channel is built for thinkers, doers and self-leaders who are tired of excuses and ready to take control of their growth. We dive deep into powerful life principles like personal responsibility, emotion…

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I’m talking with Richard Blank from Costa Rica. Episode 79 of Off the Comma podcast lands today 1:03:40

4M ago1:03:40

1:03:40

In this episode, we talk to Richard Blank. He is empathetic, confident and has “old school grit”. Richard lives in Costa Rica. You’re stuck, I get it. I’ve been there too. I call it “sitting on a comma”. We all know what it’s like to feel stuck in life and not know where to go next. This podcast is all about what it’s like to be on the comma, as sh…

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EP11 - Top Reasons to Outsource Marketing in the Philippines: Advantages for Business Growth 4:19

4M ago4:19

4:19

💸 Spending too much on marketing that falls flat? If your team is stretched thin, deadlines are always looming, and the results still aren't cutting it, it might be time for a smarter approach, and that starts in the Philippines. In Episode 11 of CORE® Conversations, we break down how outsourcing your marketing can help you cut costs, tap into skil…

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Not Quite After Midnight Podcast interview with Richard Blank. CEO call center Costa Rica. 46:14

4M ago46:14

46:14

Richard is an Interpersonal Communication Conflict Management Strategist and has the largest collection of American pinball machines in Central America. He is also CEO of Costa Rica's Call Center, the best one there is. Check out the website for Costa Rica's Call Center: https://costaricascallcenter.com. Be sure to listen in and share the show with…

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Richard Blank, Rox Burkey & Charles Breakfield. Not Quite After Midnight Podcast guests. 1:09:38

4M ago1:09:38

1:09:38

I would like to thank my wonderful guests, Charles Breakfield, Rox Burkey, and Richard Blank, for putting up with my shenanigans and being on the show. We had a conversation that was both entertaining and meaningful. 2022-12-29 Richard is an Interpersonal Communication Conflict Management Strategist and has the largest collection of American pinbal…

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Special guests Tony Selimi and Richard Blank. October 13th, 2022. Not Quite After Midnight Podcast. 1:30:11

4M ago1:30:11

1:30:11

I would like to thank my wonderful guests, Tony Jeton Selimi and Richard Blank, for putting up with my shenanigans and being on the show. We had a conversation that was both entertaining and meaningful. Richard is an Interpersonal Communication Conflict Management Strategist and has the largest collection of American pinball machines in Central Ame…

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An interview with Richard Blank and Michael A Forman, Public Speaker. S1E31.Networking Unleashed Podcast. 45:32

4M ago45:32

45:32

Discover essential strategies for both extroverts and introverts to thrive at networking events. We share tips on practicing your skills and building confidence, which will transform your networking experience from daunting to rewarding. Don’t miss these valuable insights! #NetworkingTips #Extrovert #Introvert #ConfidenceBuilding #SalesStrategies #…

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Modern Revenue Strategies presents Mastering Sales with Richard Blank.B2B Growth Blueprint Podcast . 33:36

4M ago33:36

33:36

The Future of Sales: AI, Soft Skills, and Human Connection Sales is no longer just about scripts and automation—it’s about human connection, strategic communication, and effectively leveraging AI. Richard Blank, CEO of Costa Rica’s Call Center, shares how blending soft skills, gamification, and AI can enhance customer engagement and improve sales o…

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Un Maestro de la Comunicacion con Richard Blank. Manager Memo podcast by professor Len Samborowski. 53:31

4M ago53:31

53:31

Manager Memo podcast A biweekly podcast focused on the planning, organizing, leading, and evaluating functions of management. Interviews with leading business practitioners provide tantalizing tips, wizardly wisdom and energized encouragement to our listeners. Len Samborowski, MBA Associate Professor, Nichols College Season 07 Episode 25 Richard Bl…

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Inside NiCE: Strategy, AI, and the Future of CX- Special Episode from NiCE Interactions 15:01

4M ago15:01

15:01

Send us a text This episode sounds as good as it gets — huge thanks to Christopher Irwin-Dudek, VP of Marketing Communications at NICE, for joining me. We dive into a wide-ranging conversation covering: The new leadership vision at NICE and what it means for the future Whether NICE sees itself as a CCaaS platform, an AI powerhouse, or both The evol…

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EP10 - Step-by-Step Guide to Setting Up a Global Capability Center in the Philippines 6:04

4M ago6:04

6:04

This is how global giants set up in the Philippines. In this episode of CORE® Conversations, we break down the exact process global companies follow to get it right. Learn how to define your GCC goals, find the best talent, integrate tech that scales, and create a culture that drives results. This is your end-to-end guide to launching with impact. …

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Mastering Business with a Bilingual Edge with Richard Blank. Night Beat Media "Living The Dream" podcast. 56:40

4M ago56:40

56:40

"Night Beat Media's Living The Dream" is a Podcast dedicated to providing inspirational and educational content for entrepreneurs, small business owners, and individuals seeking personal and professional growth. Through a combination of mindset hacks, interviews, and open discussions, our podcast aims to share the real-life stories and insights of …

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The Heartfelt Risk Behind Richard Blank’s Global Success.The Jamilia Grier Show 35:00

4M ago35:00

35:00

The Jamilia Grier Show. Richard Blank: Building a Business Abroad & Leading with Empathy In this powerful episode of The Jamilia Grier Show, I sit down with Richard Blank, CEO of Costa Rica's Call Center, to explore how he turned leading with empathy into building a business abroad. We unpack the real journey behind building a business overseas, ov…

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Richard Blank: Building a Business Abroad & Leading with Empathy .The Jamilia Grier Show. 17:36

4M ago17:36

17:36

In this powerful episode of The Jamilia Grier Show, I sit down with Richard Blank, CEO of Costa Rica's Call Center, to explore how he turned leading with empathy into building a business abroad. We unpack the real journey behind building a business overseas, overcoming self-doubt, leading with empathy, and mastering human connection in an AI-driven…

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EP9 - Why the Philippines Is the Top Destination for Global Capability Centers in 2025 5:29

4M ago5:29

5:29

Still hesitating? Your competitors are already hiring in the Philippines. They're already building global teams, slashing costs, and scaling fast, all from the Philippines. The question is: Why aren't you? 🎧 Listen to Episode 9 now 📖 Read the full guide here → https://onecoredevit.com/news-and-insights/global-capability-center/why-the-philippines-i…

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The iNNOVATION Insights Podcast hosted by Dr. Eulanda Sanders. Special guest interview Richard Blank 56:29

4M ago56:29

56:29

The iNNOVATION Insights Podcast, hosted by Dr. Eulanda Sanders, welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: exploring the multifaceted realm of innovation. The insightful Dr. Eulanda Sanders hosts the iNNOVATION Insights podcast, which welcomes a mosaic of voices from different b…

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Growing Up B2B Podcast. Dialing Into Success: a Call Center into a Legacy with Richard Blank 39:48

5M ago39:48

39:48

How do you build a business during a recession—and turn it into a legacy? In this episode of the Growing Up B2B Podcast, Ed Delia, PCM Delia sits down with Richard Blank, CEO of Costa Rica's Call Center, who shares how family values, relentless perseverance, and people-first leadership helped him scale a company with heart. He discusses the dynamic…

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How a Virginia Roofing Company Used AI Technology to Increase Its Lead Set Rate to Over 90% 34:57

5M ago34:57

34:57

In this episode, CCN Director of Member & Partner Experience Drew Barto is joined by Roofing and More Marketing Manager Sawyer Guinn to discuss the impact a CCN Membership has had on him and to learn how Roofing and More is using AI in its business. Sawyer reveals a troubling decrease in set rate at the beginning of 2025 and what actions he took to…

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For the Curious and Confused podcast. Host Don McTaggart has a conversation about persuasion with Richard Blank 1:15:36

5M ago1:15:36

1:15:36

For the Curious and Confused Podcast We live in a world where we’re surrounded by experts, but rarely do we get to hear what truly sparked their passion or how they grappled with uncertainty. So, how can we better understand this world through the people who inhabit it? "For the Curious and Confused" is a podcast hosted by Don McTaggart, a PhD Chem…