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Loan Officer Leadership Podcast is one of the top podcasts in America with your host Steve Kyles. Each episode is jam-packed with STRATEGY and TOOLS to grow your business and leadership. Our purpose is to help you close more loans in less time. If you are ready to close more loans with fewer headaches, visit FreedomPlanningCall.com today to schedule a FREE strategy call.
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Mortgage Lending Mastery

Lady Jen Du Plessis: Coach, International Speaker, Best Selling Author

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Level up your mortgage and real estate career with actionable strategies and real results. Mortgage Lending Mastery is your go-to podcast for personal and professional growth, tailored specifically for industry professionals. Host Lady Jen Du Plessis delivers expert insights, proven tactics, and inspiring conversations to help you stop talking, start taking action, and achieve mastery in your business. Ready to work smarter, grow faster, and stand out in a competitive market? Tune in to Mort ...
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show series
 
Most loan officers stay busy—but not productive. In this episode, Steve and Frank unpack a powerful concept from the Loan Officer Breakfast Club: identifying the signal (what drives revenue) versus the noise (everything that doesn’t). You’ll learn: How to audit your day and isolate your highest-value activities Why your “noise” is someone else’s “s…
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In this episode of Mortgage Lending Mastery, Lady Jen Du Plessis shares insights on achieving peak performance with the 212 degrees concept and the importance of building a dream team for sustained success. Discover how small changes can make a significant impact and learn strategies for assembling a supportive team to elevate your business. ______…
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We’re halfway through the year—and it’s time for a gut check. In this episode, Steve and Frank break down: Why July is the most important time to self-assess The real reason you’re not hitting your goals (hint: it’s not lack of time) How to fix what’s not working and double down on what is The simple daily metrics that drive predictable closings Wh…
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In this episode, I sit down with Chris Johnstone to unpack how loan officers are getting high-quality, consumer-direct leads from ChatGPT—and how you can too. We also talk about: How to build AI authority and become searchable inside ChatGPT The daily actions that train AI to recognize you as the expert How prompt stacking and discoverable chats ar…
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In this episode of Mortgage Lending Mastery, Lady Jen Du Plessis hosts Penelope Jane Smith to discuss financial freedom for women entrepreneurs. Penelope shares her dramatic financial journey, lessons learned, and how she supports women to achieve financial independence. They also delve into practical steps to managing cash flow, investing outside …
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Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success. In this powerful and personal episode of the Loan Officer Leadership Podcast, your host, Steve Kyles, sits down with Frank Garay to unpack a mindset that changes everything: there’s no way out—just through. Frank opens up about how embra…
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What if every listing turned into a referral opportunity—with zero gimmicks? In this episode, Steve Kyles and Frank Garay break down how Movetube is changing the game for loan officers and their agent partners. If you're looking for a strategic, modern way to stay visible, deliver real value, and multiply your referral business, this is it. You’ll …
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In this episode of Mortgage Lending Mastery, Lady Jen Du Plessis interviews seasoned loan officer Randy Fiocchi about strategies for navigating the challenging real estate market. Randy shares insights on the value of staying in touch with past clients, supporting listing agents, and leveraging innovative tools like Insta Show for better lead manag…
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Struggling to get consistent referrals? It’s probably not your rates—it’s your habits. In this episode, Steve Kyles and Frank Garay break down the 3 simple reasons loan officers aren’t getting referrals—and how to fix each one with confidence and ease. You'll learn: Why not asking for the business is costing you deals—and exactly what to say instea…
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You don’t need another quote, podcast, or plan—you need a decision. In this episode, Steve Kyles challenges you to stop waiting on motivation and start owning your commitment. Discover: The difference between a choice and a decision—and why only one leads to real results How one originator went from 0 to 7 loans in 5 weeks by deciding to show up Th…
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In this engaging episode of Mortgage Lending Mastery, host Lady Jen Du Plessis interviews Chris Sinatra, a real estate expert with a rich heritage and vast industry experience. They discuss Chris's unique approach to real estate, the importance of strong work ethic, and the impact of recent changes in the industry. Listen in for valuable insights o…
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You're making the calls. You're having the conversations. But if you're not asking for the business—you’re leaving deals on the table. In this episode, Steve Kyles unpacks the real reason most loan officers struggle with lead flow: they're not making the ask. You’ll learn: Why “just keep me in mind” is costing you referrals The exact script that co…
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Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success. Your feelings aren’t facts. Your numbers tell the real story. In this episode, your hosts, Steve Kyles share the six key metrics every loan officer should be tracking to eliminate guesswork, stay accountable, and build a predictable pipe…
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Join Lady Jen Du Plessis as she delves into a fascinating conversation with Steve Rodgers about the evolving landscape of real estate. This episode explores groundbreaking concepts like fractional ownership, blockchain technology, and the principles of servant leadership. Tune in to learn how these innovations can unlock new opportunities in the in…
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Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success. If you're avoiding prospecting, it's not a time issue—it’s a belief issue. In this episode, your hosts, Steve Kyles share a personal story about how a mindset shift around prospecting transformed his business—and how it can change yours …
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Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success. The secret to growth isn’t doing more—it’s doing less of the wrong things. In this episode, your hosts, Steve Kyles and Frank Garay dive deep into why learning to say no is the real unlock to loan officer success. You’ll discover: • Why …
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Lady Jen Du Plessis discusses the crucial differences between running a practice and a business, emphasizing the value of professional expertise. She illustrates these points through real-life examples from the mortgage industry and highlights the importance of elevating your business to an elite level. The episode also touches on the impact of AI,…
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Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success. Imagine giving real estate agents syndicated TV exposure—without the heavy lifting. In this episode, your hosts, Steve Kyles and Frank Garay break down how Movtube Studio is giving loan officers a major edge when partnering with top-prod…
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Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success. Ready to build long-term visibility and trust in an AI-first world? In this follow-up to Part 1, Steve Kyles and Chris Johnstone go even deeper into what it takes to get found (and trusted) by AI—before your competition does. In Part 2, …
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In this episode of Mortgage Lending Mastery, Lady Jen Du Plessis discusses the important difference between mindset and heartset in the mortgage industry. Sharing personal anecdotes and strategies, she explains the transition from mechanical operations to a more heart-centered approach in both business and personal life. Learn actionable steps to a…
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Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success. AI isn’t the future—it’s already reshaping how consumers search for homes and loan officers. Are you being recommended… or replaced? In this episode, your host Steve Kyles and AI/tech expert Chris Johnstone break down what every loan off…
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Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success. What if the next generation wants to buy a home—but just doesn’t believe they can? In this episode, your host, Steve Kyles is joined by Kristen Messerli, co-founder of FirstHomeIQ, a nonprofit on a mission to bridge the financial literac…
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In this episode of Mortgage Lending Mastery, host Lady Jen Du Plessis shares insights on applying the CPCC (Clues, Patterns, Conversations, Choices) framework to elevate mortgage practices and personal relationships. Drawing from personal experiences and the teachings, Lady Jen offers practical advice on identifying and addressing behavioral patter…
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Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success. Ever feel like your business is running you instead of the other way around? In this episode, your host, Steve Kyles shares the 3 game-changing shifts that helped him (and countless others) go from chaos to clarity—and build a consistent…
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In this episode of Mortgage Lending Mastery, Lady Jen Du Plessis explores the concept of 'sitting back vs leaning in' to your business. She discusses the importance of taking proactive actions, moving the needle daily, and setting clear expectations to avoid business stagnation. Tune in for practical strategies and insights to help you become a mas…
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Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success. The way people search for mortgage professionals is changing—and if you’re not positioning yourself to be found in AI platforms like ChatGPT, you’re already falling behind. In this episode, your host, Steve Kyles is joined by tech and AI…
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Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success. What if just $5 a day could keep your name in front of every past client and referral partner—without annoying anyone? In this episode, your host, Steve Kyles is joined by targeted ad strategist Chelsea Gardner to break down how loan off…
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In this episode of Mortgage Lending Mastery, Lady Jen Du Plessis shares her insights on shifting mindset from 'have to' to 'get to' and finally to 'choose to'. She discusses how this shift can help business owners achieve harmony between their professional and personal lives. A story about transforming a client's baking business highlights the bene…
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Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success. In Part 2 of this candid conversation, Ryan Pope dives deeper into what drives Steve Kyles to consistently show up and lead at a high level. Steve shares how overcoming limiting beliefs, mastering your calendar, and surrounding yourself …
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Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success. In this special episode, Ryan Pope flips the script and interviews Steve Kyles about his personal journey—from humble beginnings to leading one of the top mortgage coaching communities in the country. You’ll hear how Steve first entered …
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