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Loan Officer Leadership Podcast is one of the top podcasts in America with your host Steve Kyles. Each episode is jam-packed with STRATEGY and TOOLS to grow your business and leadership. Our purpose is to help you close more loans in less time. If you are ready to close more loans with fewer headaches, visit FreedomPlanningCall.com today to schedule a FREE strategy call.
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Mortgage Lending Mastery

Lady Jen Du Plessis: Coach, International Speaker, Best Selling Author

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Level up your mortgage and real estate career with actionable strategies and real results. Mortgage Lending Mastery is your go-to podcast for personal and professional growth, tailored specifically for industry professionals. Host Lady Jen Du Plessis delivers expert insights, proven tactics, and inspiring conversations to help you stop talking, start taking action, and achieve mastery in your business. Ready to work smarter, grow faster, and stand out in a competitive market? Tune in to Mort ...
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show series
 
In this episode of Mortgage Lending Mastery, host Lady Jen Du Plessis discusses the concept of shifting from sales calls to service calls. She emphasizes the importance of viewing past clients as alumni clients and leveraging these relationships to create a continuous cycle of opportunities and referrals. Jen provides strategic advice on how to app…
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In this episode, Steve shares a raw, behind-the-scenes look at what happened when he went from leading a national team to starting over from scratch—and how building a team of part-time relationship managers led to: Over 2,000 outbound calls, 395 conversations, and 29 appointments in just 8 weeks 18 referral leads generated without making all the c…
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In this engaging episode of Mortgage Lending Mastery, Jen Du Plessis sits down with Mike Cuevas, founder of Referral Suite, to discuss strategies for generating referrals, marketing your database, and building strong client relationships. ______________________ Connect with Lady Jen Connect and Schedule a Strategy call at ⁠⁠https://supportfromjen.c…
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Did you know that narrowing your focus to one clear niche can actually bring you more business, not less? In this episode, Steve Kyles and Frank Garay share why the most successful loan officers build their reputation in a specific area first before expanding into others. You’ll learn: How a niche instantly sets you apart from the competition and a…
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In this episode of Mortgage Lending Mastery, your host Lady Jen Du Plessis, with over four decades of experience in the mortgage, real estate, and financial services industries, explores the importance of working with people who complement your practice rather than complicate it. Jen shares a personal story to illustrate the point, emphasizing the …
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Did you know responding to a lead within 60 seconds increases your conversion chances by 391%—but waiting just 5 minutes drops it by over 80%? In this episode, Steve Kyles and Frank Garay break down the shocking MIT study stats on speed to lead and why answering calls instantly is the ultimate game-changer for loan officers. You’ll learn: The stat …
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Discover how to transform everyday client questions into powerful social media content that grows your mortgage business. In this episode, Lady Jen shares practical strategies for repurposing video, creating engaging clips, and building authority online. Learn how to maximize your reach, attract new clients, and turn your expertise into lasting val…
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Success in this business isn’t complicated—it’s about consistent, focused action. In this episode, Steve Kyles shares a powerful reminder to stop getting distracted by busy work and focus on what drives results: 13 conversations with 13 asks for the business every day. You’ll learn: Why 13 daily conversations are the #1 predictor of your closings i…
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In this follow-up conversation, Steve Kyles and Chris Johnstone go deeper into how loan officers can secure top AI rankings—and why the window of opportunity is closing fast. Learn how to: Train ChatGPT to recommend you as the go-to local expert Set up automated AI tasks that create weekly content, emails, and blog posts Build lasting visibility ac…
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In this episode of Mortgage Lending Mastery, Lady Jen Du Plessis explores the powerful shift from viewing clients as "past" to "alumni," transforming the way you nurture relationships and generate referrals. She shares actionable strategies for turning sales calls into service calls, ensuring your clients feel valued and supported long after the in…
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What if the key to crushing call reluctance wasn’t just better scripts—but becoming someone else entirely? In this episode, Steve Kyles and Frank Garay unpack the powerful concept of creating an alter ego to step into confidence, consistency, and bold action when making prospecting calls. You’ll hear: How high performers like athletes and entrepren…
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In Steve's Masterclass, he taps into his 23+ years of experience to share the exact scripts, questions, and mindset shifts that help loan officers consistently close more deals. He unpacks the art of asking for commitment without sounding pushy—and how to identify objections before they derail the deal. You’ll hear real-world stories, simple framew…
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In this episode of Mortgage Lending Mastery, host Lady Jen Du Plessis welcomes Betsy Pepine, a bestselling author and serial entrepreneur in the real estate business. Betsy shares her journey from the pharmaceutical industry to real estate, discusses the importance of education and collaboration in building a successful brokerage, and offers valuab…
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Most loan officers treat Facebook ads like digital billboards—selling 24/7. But what if being human was the secret to breaking through the noise? In this episode, Steve Kyles is joined by Chelsea Gardner of Fully Aligned Marketing to break down how to run targeted Facebook and Instagram ads that actually get seen, remembered, and engaged with. You’…
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Most loan officers stay busy—but not productive. In this episode, Steve and Frank unpack a powerful concept from the Loan Officer Breakfast Club: identifying the signal (what drives revenue) versus the noise (everything that doesn’t). You’ll learn: How to audit your day and isolate your highest-value activities Why your “noise” is someone else’s “s…
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In this episode of Mortgage Lending Mastery, Lady Jen Du Plessis shares insights on achieving peak performance with the 212 degrees concept and the importance of building a dream team for sustained success. Discover how small changes can make a significant impact and learn strategies for assembling a supportive team to elevate your business. ______…
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We’re halfway through the year—and it’s time for a gut check. In this episode, Steve and Frank break down: Why July is the most important time to self-assess The real reason you’re not hitting your goals (hint: it’s not lack of time) How to fix what’s not working and double down on what is The simple daily metrics that drive predictable closings Wh…
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In this episode, I sit down with Chris Johnstone to unpack how loan officers are getting high-quality, consumer-direct leads from ChatGPT—and how you can too. We also talk about: How to build AI authority and become searchable inside ChatGPT The daily actions that train AI to recognize you as the expert How prompt stacking and discoverable chats ar…
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In this episode of Mortgage Lending Mastery, Lady Jen Du Plessis hosts Penelope Jane Smith to discuss financial freedom for women entrepreneurs. Penelope shares her dramatic financial journey, lessons learned, and how she supports women to achieve financial independence. They also delve into practical steps to managing cash flow, investing outside …
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Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success. In this powerful and personal episode of the Loan Officer Leadership Podcast, your host, Steve Kyles, sits down with Frank Garay to unpack a mindset that changes everything: there’s no way out—just through. Frank opens up about how embra…
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What if every listing turned into a referral opportunity—with zero gimmicks? In this episode, Steve Kyles and Frank Garay break down how Movetube is changing the game for loan officers and their agent partners. If you're looking for a strategic, modern way to stay visible, deliver real value, and multiply your referral business, this is it. You’ll …
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In this episode of Mortgage Lending Mastery, Lady Jen Du Plessis interviews seasoned loan officer Randy Fiocchi about strategies for navigating the challenging real estate market. Randy shares insights on the value of staying in touch with past clients, supporting listing agents, and leveraging innovative tools like Insta Show for better lead manag…
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Struggling to get consistent referrals? It’s probably not your rates—it’s your habits. In this episode, Steve Kyles and Frank Garay break down the 3 simple reasons loan officers aren’t getting referrals—and how to fix each one with confidence and ease. You'll learn: Why not asking for the business is costing you deals—and exactly what to say instea…
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You don’t need another quote, podcast, or plan—you need a decision. In this episode, Steve Kyles challenges you to stop waiting on motivation and start owning your commitment. Discover: The difference between a choice and a decision—and why only one leads to real results How one originator went from 0 to 7 loans in 5 weeks by deciding to show up Th…
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In this engaging episode of Mortgage Lending Mastery, host Lady Jen Du Plessis interviews Chris Sinatra, a real estate expert with a rich heritage and vast industry experience. They discuss Chris's unique approach to real estate, the importance of strong work ethic, and the impact of recent changes in the industry. Listen in for valuable insights o…
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You're making the calls. You're having the conversations. But if you're not asking for the business—you’re leaving deals on the table. In this episode, Steve Kyles unpacks the real reason most loan officers struggle with lead flow: they're not making the ask. You’ll learn: Why “just keep me in mind” is costing you referrals The exact script that co…
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Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success. Your feelings aren’t facts. Your numbers tell the real story. In this episode, your hosts, Steve Kyles share the six key metrics every loan officer should be tracking to eliminate guesswork, stay accountable, and build a predictable pipe…
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Join Lady Jen Du Plessis as she delves into a fascinating conversation with Steve Rodgers about the evolving landscape of real estate. This episode explores groundbreaking concepts like fractional ownership, blockchain technology, and the principles of servant leadership. Tune in to learn how these innovations can unlock new opportunities in the in…
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Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success. If you're avoiding prospecting, it's not a time issue—it’s a belief issue. In this episode, your hosts, Steve Kyles share a personal story about how a mindset shift around prospecting transformed his business—and how it can change yours …
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Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success. The secret to growth isn’t doing more—it’s doing less of the wrong things. In this episode, your hosts, Steve Kyles and Frank Garay dive deep into why learning to say no is the real unlock to loan officer success. You’ll discover: • Why …
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Lady Jen Du Plessis discusses the crucial differences between running a practice and a business, emphasizing the value of professional expertise. She illustrates these points through real-life examples from the mortgage industry and highlights the importance of elevating your business to an elite level. The episode also touches on the impact of AI,…
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