Best B2B Expos Podcasts (2025)

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#235 - the legend that is Chris Rainsforth is back 46:55

Play Pause

13h ago46:55

46:55

Chris Rainsforth is back on Get Out of Wrap! In this wide-ranging chat, Martin and Chris explore: The Forum’s Raising Standards conference and collaborative problem-solving Why their awards programme is focused on stories and shared learning The evolution of training – and whether roleplays still have value in 2025 The challenge of Learning & Devel…

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Bank of Ireland Senior Bank Manager, Owen Hughes 11:09

6d ago11:09

11:09

Bank of Ireland Group plc are sponsors of Biz Expo 2025. Biz Expo in association with Level Health is coming to Dublin's RDS on October 23rd. This B2B marketplace event will take place in the Serpentine Hall from 10am until 4pm. Available on the day to meet face to face is Owen Hughes and Ciaran O’Connell (cc’d Senior Business Expert) – both offeri…

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FTR Unthreaded: Scott Camp Remembers Bob Kierlin 35:59

15h ago35:59

35:59

Atlas Distribution Services president Scott Camp remembers legendary Fastenal founder, Bob Kierlin. Scott explains how he came to travel with Mr. Kierlin during the early stage of his career, observing and learning lessons he carries with him as he builds his own company today. Bob Kierlin was known for his practicality, common sense and efficiency…

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Episode #219 - BrAInstorming 2:00:58

1h ago2:00:58

2:00:58

Thinking hard about tariffs, AI tech, reshoring and keeping stock on the shelves, the fastener industry heads to Vegas for its largest annual conference of the year. Director of strategic sourcing for Würth Industry USA, Brian Schommer explains the critical role of sourcing and the reboot of the Würth Knowing podcast (14:11). Young Fastener Profess…

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#234 - Digital First CX: Lessons from Nextiva’s Global Growth Journey with David Paulding of Nextiva 37:48

12d ago37:48

37:48

In this episode of Get Out of Wrap, Martin is joined by David Paulding, Global Sales & Growth expert at Nextiva. David shares his career journey from the early days of contact centres in the 90s through to driving international growth today. Together, Martin and David explore: Why many organisations are still struggling with the same customer servi…

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STOMP Social Media Training Founder, Melanie Boylan 7:43

13h ago7:43

7:43

Who is Melanie Boylan & What Can STOMP Offer? STOMP Social Media Training Ltd helps businesses turn online presence into real impact. Led by Melanie Boylan — an experienced digital marketing and social media trainer — STOMP equips business owners, marketers, corporates, and SMEs with the skills and strategies to thrive online. Melanie specialises i…

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#233 - Get Out of Wrap TV - ep.105 32:16

21d ago32:16

32:16

In this episode, Martin kicks off September with an interactive live discussion packed with insight, humour, and community spirit. We start by sharing what’s on everyone’s bucket list — from swimming with great white sharks to playing football on Copacabana Beach — before diving into today’s big industry question: 👉 Customers want quick resolutions…

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Auxilia Group CEO, Paul Ryan 11:42

8d ago11:42

11:42

Paul Ryan is CEO of Auxilia Group, a leading business support provider which offers four core services: Consultancy, Interim Placement, Recruitment and HR Services. Auxilia Group are sponsoring and exhibiting at Biz Expo 2025 on 23rd October in Dublin's RDS. You can register for FREE ADMISSION to Biz Expo 2025 here https://www.eventbrite.ie/e/biz-e…

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Special Report: MWFA FSTNR Week '25 55:49

10d ago55:49

55:49

Midwest Fastener Association table top show floor interviews featuring the lovely and talented Lynn Dempsey with Rick and Morgan Rudolph, Tom Blakely, Heidi Voltrauer, Josh Winkler, Tom Buddenbohn, Mallory Nichols, Matt Delawder, Sid Hirsch, Jill Coar, Luke Radtke, TJ Munson, Mike McNulty and many more. PLUS: Golf results including winner of the co…

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Level Health CCO, Ruth Bailey 8:33

18d ago8:33

8:33

As Chief Commercial Officer of Level Health, she is responsible for Product and service design, marketing and commercial delivery, Operations which includes claims and customer support as well as strategic planning for future growth and development. Level Health are headline sponsors of Biz Expo 2025 and Ruth with her team will be exhibiting at the…

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#232 - Get Out of Wrap TV - Episode 104 31:24

19d ago31:24

31:24

Your weekly contact centre show. Today we chatted about what is missing from the contact centre and CX world. Then we chatted about channel mix. To take part in the show head to Linkedin on a Tuesday at 10am

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David Hartigan of Hemp Heroes 21:36

29d ago21:36

21:36

Biz Expo's Clint Drieberg chats with David Hartigan from Hemp Heroes. In April 2024, Hemp Heros became the first food supplement company, pet company and Hemp company in Ireland to be awarded B Corp certification. This significant milestone underscores our unwavering commitment to sustainability, transparency, and social responsibility within the h…

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#231 - Kevin McGachy of Sabio on Agentic AI 40:50

1M ago40:50

40:50

In this episode of Get Out of Wrap, Martin sits down with Kevin McGachy, Head of AI Solutions at Sabio, to unpack one of the hottest topics in the industry right now – Agentic AI. Kevin shares his journey from the contact centre floor to leading AI solutions, and explains in plain English the difference between conversational AI, generative AI, and…

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Episode #218 - Tariffic Times 2:08:07

27d ago2:08:07

2:08:07

Fastener veteran, metric legend of the midwest, Mr. Rich Cavoto of Metric and Multistandard shares his experiences dealing with tariff confusion (1:36:00). AFC Industries CEO Kevin Godin joins newsman Mike McNulty to question the shocking spike in the FLI on the Fastener News Report (48:42). Joanne Bialas celebrates International Fasteners 30 years…

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#230 The 102nd episode of GOOW TV 34:37

2M ago34:37

34:37

Listen along to the 102nd episode of GOOW TV from Linkedin Live - streamed on the 29th July the show covers some of the hot topics in our industry and is a real community.

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FTR Unthreaded: Another Throw with Jason Baines 39:08

1M ago39:08

39:08

With tariff talk deadlines looming, Canadian locknut provider J. Lanfranco VP and part-time Highlander Jason Baines provides an update on where things stand. He also explains his entry into the realm of Scottish hammer throwing, how Canada could address some of its challenges right now, and the therapeutic aspect of raising chickens. Run time: 39:0…

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#229 Inside The Team Leader Community™ - Building a movement for contact centre Team Leaders 28:15

2M ago28:15

28:15

In this heartfelt solo episode of Get Out of Wrap, host Martin Teasdale shares the full story behind The Team Leader Community™ , how it started, why it matters, and what makes it such a powerful space for contact centre team leaders. Expect personal reflections, real talk about the highs and lows of becoming a team leader, and a deep dive into how…

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Episode #217 - SW Threaded 2:05:59

2M ago2:05:59

2:05:59

MW Components VP of sales, Kara Bosse sees the exciting side of the fastener sales game as she works to make manufacturing an attractive career for the next generation (8:07). Meanwhile, pitmaster Rob "Big Country" Reynolds of INxSQL Software explains how his ERP platform has expanded to support fastener manufacturing as well as distribution (1:40:…

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Special Report: The Mud Racers 25:06

2M ago25:06

25:06

MWFA FSTNR Week '25 is right around the corner, that means it's time to start prepping for fastener mud racing! Team leaders Bob "GQ" Baer of Abbott-Interfast, Jake "Valdez" Davis of BTM Manufacturing and Bobby "Tater Tot" Wegner of Beacon Fasteners set the stage for another memorable year. Once again, they hope to avoid electrocution, dehydration,…

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FTR Unthreaded: The Art of AI B2B Fastener Sourcing w Sam and Anders 1:15:18

2M ago1:15:18

1:15:18

In this episode, Eric Dudas of FCH Sourcing Network is joined by Fastenal veteran turned homesteader Sam Aldinger and ERP code-slinger Anders Green of ALOX4 to dive deep into the evolving world of fastener sourcing, exploring why it's still very much an art—despite rising interest in AI, B2B e-ecommerce and automation. They discuss the complexity o…

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#228 - Hannah Russell of Roar B2B on the Contact Centre Expo & The Next CX Summit 25:54

3M ago25:54

25:54

You've probably met Hannah at the Contact Centre Expo, helpful positive and always helping put on a great show. Hannah joins me to share details of the Next CX Summit in Manchester on July 15th and also we talk about the Contact Centre Expo in November and how you can get involved.

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FTR Unthreaded: Link Magazine Publisher Leo Coar 47:31

3M ago47:31

47:31

With a long view on the fastener industry and numerous careers to reflect on, Distributor's Link Magazine publisher Mr. Leo Coar recounts the launch of his flagship businesses and shares thoughts on a range of topics. From the shift away from domestic manufacturing and rise of the master importers, to the early days of the fastener shows, to the im…

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#227 - Steve Powell & The New Era of Outbound: Why Proactive Customer Contact Is the Future of CX 38:18

3M ago38:18

38:18

🎙 In episode #227, Martin is joined by Steve Powell of Alvaria CX to explore why proactive customer engagement is having a major comeback—and what it means for your contact centre. Learn how Alvaria’s Outreach IQ framework is transforming outbound strategy by combining intelligence, integration, and compliance. This episode is packed with insight o…

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Episode #216 - Special Nut Report 1:47:56

3M ago1:47:56

1:47:56

The fastener market may be going nuts, but marketing pros Rosa Hearn of BBI and Joe Shoemaker of AFC Industries keep a steady hand while getting the right messaging to the industry (1:07:11). Würth Industry USA managing director Chapman Revercomb joins senior news editor Mike McNulty on the Fastener News Report to read into the latest FDI rally (21…

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Special Report: Fastener Fair USA 2025 Floor Interviews 1:08:27

3M ago1:08:27

1:08:27

Fastener Fair USA in Nashville was a big success with strong traffic, numerous education and networking opportunities, Nascar simulator competition and a down home after hours event. The lovely and talented Lynn Dempsey gathered reactions and commentary from show attendees from across the industry, including Josh Winkler, Louis Speedon, GHIII, Heid…

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#226 - The 100th episode of GOOW TV 43:24

4M ago43:24

43:24

Join me and 50 people live from Linkedin today for the 100th episode of get Out of Wrap TV. We chat about working from home vs in the office, what LinkedIn content we like and also what terms we'd like to see consigned to the bin. Thank you for all your support.

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Episode #215 - Dodging Lynn 34:30

4M ago34:30

34:30

The screw turns as the industry heads to Nashville for its annual spring jamboree. NCFA Distributor Social attendees, Gary Graham, Justine Urban, Morgan Wilson speak with the lovely and talented Lynn Dempsey. On the Fastener Training Minute, thread guru Carmen Vertullo explains new structural bolt standard changes that could impact hydrogen embritt…

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FTR Unthreaded: Fastening to Farming with Sam Aldinger 51:55

4M ago51:55

51:55

With over 20 years at Fastenal, Sam Aldinger makes the jump into homesteading, balancing a blend of animal husbandry, podcasting and digital business coaching all while managing a fulfilling family life. The discussion touches on the importance of data in fastener distribution and manufacturing, selecting the correct B2B commerce platform, networki…

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#225 - The People Puzzle with Lee Houghton 47:16

5M ago47:16

47:16

In episode 225 of Get Out of Wrap, Martin welcomes back the inspiring Lee Houghton — this time to talk about The People Puzzle, his Amazon #1 bestselling book. Lee shares the candid behind-the-scenes journey of writing a leadership book designed not just to be read, but worked through. From the original “Leadership Cheat Code” concept to evolving i…

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Episode #214 - Tariffs & BBQ 1:07:38

4M ago1:07:38

1:07:38

The fastener industry reacts to the new tariffs as the impacts begin to take shape. Field Fastener president Adam Derry joins Fastener Technology International editor Mike McNulty to sort out the tanking FDI numbers on the Fastener News Report (21:16). Returning from Stuttgart, Goebel Fasteners CEO Christian Reich checks in with his read (12:55). P…

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#224 - GOOW TV - Is Customer Service Dead ? 33:43

5M ago33:43

33:43

On the 99th show of Get Out of Wrap TV ( over on Linkedin 10am on a Tuesday ) we discussed a recent article in the Guardian that was titled 'Is Customer Dead & why is it so , so bad?' No one better than the GOOW community to chat about this.

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Special Report: Stuttgart 2025 with Craig Penland of Eurolink 33:51

5M ago33:51

33:51

The world's largest dedicated fastener show, Fastener Fair Global, took place in Stuttgart, Germany and Eurolink Fastener Supply Service founder and president Craig Penland was there. He reviews this year's show as well as some of his adventures exploring various locations in Europe. He also shares a surprising take on the European view of the tari…

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#223 Dan Luik of Currys introduced by Steve Powell of Alvaria 50:46

6M ago50:46

50:46

Outbound is far from dead — it's thriving in Loughborough. In the latest episode of Get Out of Wrap, I’m joined by Steve Powell of Alvaria to introduce an incredible leader: Dan Luik, Head of Currys’ Loughborough Campus. Dan runs one of the most impressive contact centre operations I’ve ever seen. It’s profitable. It’s customer-obsessed. And it’s r…

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Episode #213 - The Mike and Jun Show 1:16:21

5M ago1:16:21

1:16:21

Despite shifting tariff pronouncements, the fastener industry records another strong month as Brighton Best International president Jun Xu joins newsman Mike McNulty explain on the Fastener News Report (28:33). Meanwhile, Rick Perkhaus of Fastener Specialties Manufacturing confronts an issue facing many small to mid-sized family operations (8:37). …

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Special Report: Endries CEO Michael Knight on Tariffs 21:16

5M ago21:16

21:16

Endries CEO Michael Knight reacts to the latest tariffs and shares thoughts on what they mean for the fastener industry. Run time: 21:16By Fully Threaded Radio

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#222 - James Connors of Quetzel 45:19

6M ago45:19

45:19

🎙️ New Episode #222 of Get Out of Wrap is live! This week, I’m joined by James Connors, founder and director of Quetzel, a business built on honesty, curiosity, and problem-solving. In this episode, we dive into James’ unconventional journey—from life as a roadie to building a trusted tech sourcing partner that’s helping companies make smarter, fas…

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Special Report: A Canadian Perspective on Tariffs with Jason Baines 22:55

6M ago22:55

22:55

Canadian locknut provider J. Lanfranco Fastener Systems supplies premium fasteners to industries on both sides of the border. VP Jason Baines discusses his approach working with partners across the supply chain, shares thoughts on changing political conditions, and looks for the best in everyone involved. Run time: 22:55…

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Special Report: Pac-West Spring Conference '25 27:42

6M ago27:42

27:42

Pac-West Fastener Association spring conference floor interviews and coverage, including Paul Vittori, George Martinez, Darlene Collis, Carl Spackman, Michael Chen, Jake "Valdez" Davis, Christian Reich and Steve "The Sasco Man" Dunham. PLUS: Golf tourney winners. Run time: 27:42By Fully Threaded Radio

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#221 - Get Out of Wrap TV - What areas of our contact centres will undergo the most change in the next five years? 40:49

6M ago40:49

40:49

In this engaging episode of Get Out of Wrap TV, host Martin Teasdale leads a thought-provoking discussion on the future of contact centres, exploring the rapid changes shaping the industry. The episode features lively audience participation and expert insights into how technology, workforce dynamics, and customer expectations are evolving. One of t…

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#220 - Iryna Velychko & Bogdan Koshevoy on life in Ukrainian Contact Centres 33:16

6M ago33:16

33:16

The resilience of Ukraine's contact centre industry is nothing short of extraordinary. In the latest episode of Get Out of Wrap, I had the privilege of speaking with Iryna Velychko and Bogdan Koshevoy, who shared the realities of running contact centres in a war zone. Despite missile attacks, power outages, and unimaginable challenges, these profes…

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Episode #212 - The Price of Eggs 1:13:23

6M ago1:13:23

1:13:23

The fastener industry powers ahead amid unsettling tariff news, cyber warfare and sky high egg prices. Martin Fastening Supply EVP Scott McDaniel joins newsman Mike McNulty to sift through the surprising FDI numbers on the Fastener News Report (29:22). From his new operating base in Malaysia, Würth EVP Asia-Pacific Dee Ward shares a very different …

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#219 Clare Muscutt of Women in CX 51:19

7M ago51:19

51:19

With International Women’s Day around the corner, who better to join me on Get Out of Wrap than the incredible Clare Muscutt, founder of Women in CX? We had a powerful conversation about: 💡 Her journey from frontline service to leading CX innovation in top brands. 💡 The broken rung—why women make up 70% of frontline CX roles but only 30% of leaders…

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#218 - Rich Knox of Betr Outsourcing 42:19

7M ago42:19

42:19

🚀 25 Years in the Industry and Still Pushing Boundaries! 🚀 I recently had the pleasure of sitting down with Rich Knox, Managing Director at Betr Outsourcing, on the latest episode of Get Out of Wrap. And let me tell you—this conversation was packed with insights, passion, and a refreshing dose of honesty about the contact centre industry. 💡 Key Tak…

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Episode #211 - Life of Brian 53:35

7M ago53:35

53:35

FTR co-host Brian Musker shares two stories from his recent adventures outside of the FCH data lab (15:32). Fastener industry guru Carmen Vertullo explains lot traceability and why you should be on good terms with your test lab (28:19). WTC Managed IT Services senior consultant Will Snyder provides an important Microsoft security tip all distributo…

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#217 - Get Out of Wrap TV - why are customer satisfaction scores still low ? 36:01

7M ago36:01

36:01

In this episode of Get Out of Wrap TV, Martin Teasdale dives into a critical conversation about the state of customer satisfaction in today's contact centres. With cutting-edge technology and more CX experts than ever, why aren’t satisfaction levels rising? The discussion sparks insightful comments from industry professionals, highlighting the bala…

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#216 - Get Out of Wrap TV - show 92 46:33

7M ago46:33

46:33

In this latest episode of Get Out of Wrap TV, the contact centre community comes together for an insightful and engaging discussion filled with real-world industry challenges, expert perspectives, and plenty of laughter. From candid conversations about the frustrations of sales outreach to the power of AI in improving inclusivity—particularly throu…

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Episode #210 - So Long Steve 1:29:37

7M ago1:29:37

1:29:37

As he rides into the sunset, Steve "The Sasco Man" Dunham stops by to take stock in a fastener career well spent (9:08). On the Fastener News Report, Mike McNulty welcomes Würth Industry USA COO Jeff Schmitt to read into sinking FDI numbers, plus major strategic announcements from Würth (35:16). Carmen Vertullo explains proper nut lubrication for s…

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#215 - Chris Rainsforth of The Forum back by public demand 31:05

7M ago31:05

31:05

Back by public demand! The legend that is Chris Rainsforth of The Forum joined me for another episode of Get Out of Wrap – and as always, he brought invaluable insights for the contact centre industry. Some key takeaways from our chat: 🎉 The Forum is celebrating 25 years! A massive milestone for an organisation dedicated to improving best practices…

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#214 Florian Garnier of Calabrio flying high with WFM 33:39

8M ago33:39

33:39

🚀 Workforce Management on Autopilot: The Future of Contact Centres ✈️ Imagine flying a plane without autopilot. Every adjustment, every course correction—done manually. It would be exhausting, inefficient, and prone to errors. Now, apply that to workforce management (WFM). Contact centre leaders often juggle endless schedules, service levels, and a…

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Episode #209 - The Skidmore-Wilhelm Story 1:23:40

8M ago1:23:40

1:23:40

Skidmore-Wilhelm expert and proprietor Mr. John O'Brien and industry guru Carmen Vertullo delve deeply into the applications, uses and origins of tension bolting's most unique and essential tool. Discover simple yet effective lubricating techniques, little known but deadly hazards of improper bolt tensioning, and exclusive training opportunities du…