As the pace of organisational change speeds up, a new generation of leaders is emerging who see the world differently. They are finding ways to grapple with complexity and make an impact in an accelerating world. What can we learn from them? In The Business Of, a podcast from UNSW Business School, a diverse group of business leaders from the corporate, start-up, government, and for-purpose sectors share their lived experiences in building businesses that can ‘do well’ and ‘do good’. Host Dr ...
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From Test to T20 – How cricket bowled over a new generation of fans
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28:56The global cricket market is booming. It’s projected to be worth 6.1 billion dollars this year. And while traditional revenue streams such as broadcast rights, sponsorships, and ticket sales still drive the cricket business, it’s the shortened T20 format that’s drawing in new revenue and new fans. Former cricket star turned commentator Lisa Sthalek…
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From cash to clicks – How technology is changing financial transactions
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30:43"Do you have cash?" It's a question that's becoming increasingly rare in 2025. Nowadays, many of us prefer the convenience of digital wallets over physical cards, not to mention banknotes and coins. According to Richard Holden, an economist and UNSW Scientia Professor, we're moving towards a "functionally cashless" society, with the costs associate…
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The new marketing mix – Are podcasts the future of brand marketing?
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27:03Podcasting has completely reshaped the audio landscape, pulling audiences away from other media and into a space where brands, businesses, and creators can connect directly with engaged listeners. Today, companies are leveraging podcasts as a powerful marketing tool—leveraging the medium’s popularity as an accessible platform for authentic storytel…
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Building Banish – How Lottie Dalziel turned a New Years resolution into a sustainability startup
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30:11In 2018, Lottie Dalziel scribbled down a New Year's resolution: Do better for the planet. Unlike most of us, she actually followed through. Frustrated by the lack of practical and authentic eco-friendly products on the market, Lottie decided she’d take matters into her own hands. While most startups take years to refine their product, test the mark…
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What’s the story? How to create a compelling brand narrative
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25:49Apple doesn’t sell computers. It sells creativity. Or maybe it’s more accurate to say people don’t buy computers, they buy the story a company tells about them – that they’re creative, clever, responsible, or anything else that might matter. Shane Currey, the founder of PRIME Collective Australia, learned this while working in the luxury brand spac…
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Culture and data – What sets the Sydney Swans apart on and off the field
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28:37Game days start hours before the opening siren for Sydney Swans’ COO Drew Arthurson. His game prep usually includes hosting corporate events. And sometimes making coffee for the players. Everyone in the organisation has their own game-day rituals, but when you break it down, it’s the art and science of how individuals do their best work. Elite perf…
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Programmed for loyalty – The psychology of consumer behaviour
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22:36For decades, the world’s best brands have refined their techniques to reach new consumers and create loyal, life-long customers. But the modern consumer is smart and informed, maybe even cynical. So how do you grow your business without resorting to manipulative psychological tactics? Consumer behaviour expert Professor Nitika Garg says the key to …
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Understanding Gen Z – How this start up is engaging a new generation of consumers
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27:45How can brands connect with the next generation of consumers? It's a question on the minds of many, especially in a bustling online marketplace. Yet, only a few have cracked the code. While most organisations have jumped on social media in a bid to attract young consumers, what they haven’t done – according to Sam Koslowski, co-founder of youth med…
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Hollywood hustle – From indie producer to CEO
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22:55Lights... Camera... Spreadsheets? Emile Sherman and his production company See-Saw Films have produced some of the most beloved films and TV shows of the last few decades, including The King’s Speech, Lion, Heartstopper and Slow Horses. It’s a job he loves, but it’s not all glitz and glamour. In fact, it's similar to running a business in almost an…
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Creative conversations – The business of making and selling art
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23:08‘Dreaming is such an important thing. You have to have space to imagine what something could be.’ Carving out the time and space to imagine and ideate is crucial for all business leaders. The development and growth of their companies depend on it. And for contemporary artist Ramesh Nithiyendran, finding time to ‘daydream’ is only possible with the …
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The resilient entrepreneur – How this Aussie med tech start-up went global
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29:50At seven years old, Hayley Saddington experienced an incident that became the catalyst for her whole career. Decades later, Hayley founded two companies – HALO Medical Devices and PeakMedical – but she’s not your typical tech entrepreneur. For one thing, she doesn’t come from a tech background. Both companies have tested her patience, her drive and…
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Trade secrets – How hipages went from start-up to ASX listed company
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23:26It’s the early 2000s, and Roby Sharon-Zipser just wants his internet connection to cover his whole house. He’s on his hands and knees, trying to thread a cable through a hole in the floor, caked in white dust when he realises... I need some help! In that moment, the idea for hipages was born. And over 20 years later, it’s transformed from a Yellow …
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Cyber security – How to keep data safe in the digital age
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24:13We’re finalists in the 3rd Annual Signal Awards! Help us win the Listener’s Choice Award by voting for The Business Of here. Bigger is not always better, especially when it comes to data. In a digitised world, it is possible to collect reams of data on customers, but at what cost? Many companies don’t even realise they’re suffering an extreme case …
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Psychosocial safety – Creating a healthy and productive workplace
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24:25How productive can you be if your working environment is bad for your mental health? Psychosocial hazards at work are often less visible than physical risks but can have a significant impact on employees' mental health and wellbeing and typically arise from the way work is structured, the organisational culture, and relationships within the workpla…
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Crisis response – What to do when your business lands in hot water
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23:09Tell the truth and tell it fast, especially when faced with a crisis that has the potential to put people – and an organisation’s reputation – at risk. Most businesses have some sort of crisis management plan to enact when threatened with turmoil, but what happens when the best laid plans fail? Sue Cato, one of Australia’s leading crisis experts, h…
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Balancing act – How successful leaders blend creativity with commercial realities
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23:39Would you describe yourself as a right-brained or left-brained thinker? We’ve been conditioned to believe you’re either one or the other. And while we all know a math genius who couldn’t hold a paintbrush if they tried and some creative geniuses who’d be lost in the simplest of spreadsheets, we can all develop both our creative and logical abilitie…
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In today’s attention economy, it’s all about getting and keeping eyeballs on your product or service. How do you capture attention in an increasingly crowded market? And once you have it, how do you convert a casual fan into a die-hard fan? Darren Werner is the Head of Marketing at Kayo Sports, an Australian streaming service that airs live and on-…
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Profit and purpose – Balancing short-term imperatives with long-term sustainability goals
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22:19Business is an incredibly powerful force – how do you use it for good? How do you balance ambitious social impact targets with the realities of day-to-day operations? For Adam McCurdie, co-founder of social enterprise ticketing platform Humanitix, creating social impact was the priority from day one. How was he going to change the world? By startin…
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Future skills – The know-how you need for the next era of business
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11:59What will you need to know – or know how to do – to succeed in business over the next ten years? A decade ago, the answer would have been to up-skill in tech. According to Lee Hickin, the AI Technology and Policy Lead for Microsoft in Australia, the advances we've seen in the last decade mean that “technology is not this thing that happens as a seg…
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Responsible AI – How your business can steer, not fear, new tech
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17:45Artificial intelligence becomes more powerful by the day – which means the dangers that come with it are growing too. If you’re using AI tools in your business, you need to know how to use them safely and responsibly. So where do you start? Dr Catriona Wallace, a world-leading AI expert and Adjunct Professor at AGSM, shares a framework for using AI…
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Back to basics – finance 101 for small to medium enterprises
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25:47
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25:47So, you want to start a business. And no matter how big your ambitions are, chances are you’re going to start small as one of the 99.8% of businesses in Australia that operate as small-to-medium enterprises – or SMEs. Associate Professor Kristle Romero Cortés teaches people how to make confident financial decisions for themselves and their organisa…
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Super power – the Australian superannuation fund making retirement more equitable
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28:19Katrina McPhee is in the superannuation industry for the long haul now, but that wasn’t always the case. She’s currently the Chief of Staff at Aware Super, one of Australia’s largest superannuation funds, but when she first entered the industry, she wasn’t interested in sticking around in a field not exactly known for its desire to shake things up.…
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Slow success – what this fintech startup can teach you about building trust
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27:01Tech start-ups have been the darlings of business media in recent years, and for good reason: new technology is exciting and flashy, and tech entrepreneurs tend to share pithy catchphrases about grinding, hustling, or “moving fast and breaking things.” But what happens when a start-up needs to slow down? In the case of the investment app Pearler, s…
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Prioritising purpose – How this ticketing company succeeded without traditional marketing
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27:22In their first few years of operation, Humanitix didn’t spend a cent on traditional marketing. Despite this, they managed to build up a client list that includes Google, TED, Red Bull, Canva and Facebook, and gave millions to charity in the process. How did they do it? Adam McCurdie is the co-founder and CEO of Humanitix, the new contender disrupti…
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Beyond logos - why better branding means better business
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30:12How do you market your business when consumers pay not to see your ads? How do you make your name stand out when the internet is overrun with marketing? And how do you build trust and make your name sticks when everything’s moving so fast? Dee Madigan is an advertising expert, a founding panelist on ABC’s The Gruen Transfer and the creative directo…
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Ethical marketing – is AI becoming a moral minefield for marketers?
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30:46What makes a great marketer? Maybe a good eye for product design, a deep understanding of market dynamics, excellent communication skills and the ability to give customers what they want. But what about a fierce devotion to ethics? Wendy Mak is the Chief Marketing Officer at Link Group, a global financial services company driven by digital and data…
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The progress principle - how climate resilience is influencing the jobs of the future
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30:20“In future, I expect that everybody will have climate resilience and climate mitigation as part of their roles.” Penny Joseph is the Head of Climate Resilience at major Australian electricity provider Ausgrid, but when she began her career, this type of role didn’t exist. As the climate heats up and more industries are feeling the effects of changi…
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Risky business - How we adapt to climate change could ‘insure’ a better future
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34:01You might have come across the term black swan events – commonly used in the insurance space – they’re considered rare occurrences that are almost impossible to predict. As our climate and weather patterns continue to change at pace, the unexpected is really all we can expect now. How do businesses like insurers plan for risk and implement resilien…
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Policy in the slow lane - Can we speed up change and drive down emissions?
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32:32The battle to halt climate change is impacting most aspects of our day to day lives – right down to the cars we drive. But there’s a missing piece in motoring that could improve things – the electric vehicle industry. Manufacturers are making higher quality EVs than ever before, and more of them. At the same time, more Aussie drivers want their nex…
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The Business Of - A podcast for curious minds with a bias for action
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3:19The way we do business originates in the minds of great leaders, thinkers and doers. And that’s what we’re in the business of. From the art world to the world of artificial intelligence, The Business Of brings real-world lessons from industry leaders together with cutting-edge research coming out of the University of New South Wales Business School…
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Lock and key - how to protect your (and your customer's) data online
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35:55Over the last few years, Australia has seen its fair share of major data breaches, affecting more than 147 million individuals and shaking the trust people had in organisations responsible for safeguarding their data. There is no doubt that AI is now capable of performing tasks that were once considered science fiction just two decades ago. How can…
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From sickness to health - how AI is transforming healthcare
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36:57Imagine you're a radiologist with 500 scans awaiting your thorough review. Each scan demands your undivided attention, and the process is anticipated to span over a week. Now, consider the prospect of AI technology drastically shortening this time frame, potentially completing the same comprehensive assessments in a matter of just a few hours. What…
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Human error - what needs to change to create truly ethical machine learning
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37:03AI and machine learning are transforming our world, but here's the catch: they can either enhance our best qualities or magnify our worst biases. Getting AI right is both exciting and scary and the big question is, can businesses just race ahead without considering the consequences? Hear how research and industry come together to discuss the natura…
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Burning up - What happens when we run out of energy?
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41:35If you’ve opened your energy bill with a sense of dread in the last 12 months, you’re not alone. With energy prices soaring around the world, individuals and organisations alike have been left asking: how long can it go on like this? Reliable access to affordable, sustainable energy is nothing new. Whether it's future-proofing energy supply or calc…
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Farm to factory to fork – who’s really feeding you?
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41:00In wealthy countries, we tend to take for granted where our food comes from, taking comfort in the fact that our supermarket shelves will always be stocked – that is until potatoes become a scarce luxury and a head of lettuce nudges twenty dollars. Then, we might remember that political, environmental, social, and technological forces and disruptio…
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Lifting the lid - How important are ethical supply chains?
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40:51From seedless apples to Apple iPhones, complex global supply chains give us access to products we didn’t even know we needed. But are they ethical? For many organisations the list of reasons not to meaningfully track suppliers and prove their commitment to ethical practices is rapidly dwindling, with fresh regulations and incentives being introduce…
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Skills of tomorrow - The future's got (tech) talent
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36:50Technology is no longer a thing that happens as a segment of a business, or the sole domain of the IT Department. Core functions of how a business runs are technology-based and rely on people, processes and systems being interlinked. But with rapidly evolving organisational needs and tech talent in high demand and short supply, how can today’s lead…
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Home & away - The tricky business of making hybrid work, work
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39:31A few years ago an hour-long commute in crawling traffic or on a crowded bus seemed like an inevitable part of working life. But today, lots of workplaces are spending millions setting up their workforce to complete their day to day from the comfort of their own homes. The benefits for workers are obvious - but does working from home actually work …
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The Great Reorganisation – can work-from-anywhere policies really work?
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32:29Since millions worked remotely during the COVID-19 pandemic, it’s become clear that not everyone needs to work face-to-face in an office environment to be successful. Some companies – like global travel company Airbnb have gone as far as adopting a ‘work from anywhere policy’, piloting programs to attract digital nomads to their workforce. Is a wor…
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At the latest UNSW Business School Meet the CEO event, Shemara Wikramanayake, Managing Director and CEO of Macquarie Group, joined UNSW Chancellor David Gonski in a wide-ranging discussion about the future of green investment, how to build diverse and high-performing teams and businesses, and how to lead a global workforce. Prefer video? You can wa…
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For art auction houses, in-person events are a central part of art buying. But during the pandemic, the industry had to quickly pivot to survive. In this episode, we investigate how online purchases and technology like NFTs is growing and opening the art market to a new generation of enthusiasts. See omnystudio.com/listener for privacy information.…
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Australia has a mega-reputation as a sporting nation but how does that global success play out locally? In this episode, we investigate the opportunities and challenges for sports to succeed on and off the field in Australia, where professional teams face a battle for the hearts and minds of fans. See omnystudio.com/listener for privacy information…
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This episode unpacks how mental health support services are evolving with technology. Lifeline International CEO Thilini Perera speaks with Professor Nick Wailes, Senior Deputy Dean and Director at Australian Graduate School of Management. We also hear from Professor Frederik Anseel, Senior Deputy Dean (Research & Enterprise) at UNSW Business Schoo…
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This episode explores how rapid advances in technology are creating new business opportunities while shifts in consumer behaviour demand ethical investment. Guests include Camilla Love, Managing Director at eInvest and Elvira Sojli, Associate Professor of Finance, School of Banking and Finance at UNSW Business School. See omnystudio.com/listener fo…
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This episode explores how climate change is impacting business, industry and global markets, and what we all can do to address it. Guests include Penny Joseph, Head of Resilience and Climate Change Adaptation at Sydney Water and Kingsley Fong, Associate Professor, School of Banking and Finance at UNSW Business School. See omnystudio.com/listener fo…
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This episode unpacks how business and government can better understand and implement AI. Dr Catriona Wallace, tech entrepreneur and Founder & CEO of Ethical AI Advisory speaks with Professor Nick Wailes, Senior Deputy Dean and Director AGSM. We also hear from Dr Sam Kirshner, Senior Lecturer in the School of Information Systems and Technology Manag…
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This episode explores the rise of Indigenous tourism experiences and the opportunity they bring to Australia’s tourism industry. Phil Lockyer, Head of Indigenous Affairs at Tourism Australia speaks with Professor Nick Wailes, Senior Deputy Dean and Director at AGSM. We also hear a story from the AGSM New Tracks Indigenous Leaders Festival. See omny…
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This episode investigates how the food industry is responding to the sustainable food movement. Tristan Harris, Co-CEO of Harris Farm Markets speaks with Professor Nick Wailes, Senior Deputy Dean and Director at AGSM. We also hear from Nitika Garg, Associate Professor of Marketing at UNSW Business School, an expert on consumer behaviour trends. See…
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The Business of Purpose-led Leadership Part 2
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53:37In this episode we explore what it takes to lead with purpose - from identifying the personal contribution you want to make to the world through your career, to purpose-driven business models. Guests include Victoria Momsen, Strategic Planning Manager at Lendlease Digital; Alison Harrington, CEO & Founder of Moove and Groove; and Leisa Sargent, Sen…
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The Business of Purpose-led Leadership Part 1
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1:03:54In this episode we explore the business and societal impact of leading with purpose. Guests include Will Felps, Associate Professor at the UNSW Business School; Annie Parker, Global Diversity and Inclusion Lead at Microsoft for Startups; and Pete Horsley and Alan Jones, founder and entrepreneur in residence at disability tech accelerator, Remarkabl…
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