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Gen AI Breakthrough

The Hackett Group

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Explore the journey of Generative AI – from idea to impact. Gain expert insights, real-world stories, and strategies to evaluate, build, and implement AI-driven solutions for breakthrough business performance.
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Business Benchmark Group Podcast

Business Benchmark Group

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The Business Benchmark Group Podcast, hosted by Stefan Kazakis, gives business owners insight and advice delivered by some of the best business coaches in Australia. We're dedicated to helping all business owners create and sustain, easy-to-run and profitable businesses that enhance their lives. Tune into recordings from live events, interviews with business owners who are kicking goals and discussions with thought leaders.
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Join us as we dive deep into the world of CX and Channel Performance with industry experts and practitioners. Each episode of Ipsos' Customer Perspective offers practical advice and insights for measuring, managing, and designing exceptional customer experiences. Whether you're in mystery shopping, channel optimisation, or passionate about understanding customer journeys, this podcast is your go-to resource for driving business success through customer-centricity. Subscribe now and elevate y ...
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As the world's leading and most diverse derivatives marketplace, CME Group is where the world comes to manage risk. We offer the widest range of global benchmark products across all major asset classes, helping businesses everywhere mitigate the myriad risks they face in today's uncertain global economy. The information provided in our podcast is for educational purposes. To view our regulatory disclaimers relating to this podcast, please visit cmegroup.com.
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On this episode of the "Gen AI Breakthrough" podcast, Nic Walden interviews Placid Jover, the Executive Vice President and Chief Human Resources Officer at Teva Pharmaceuticals. They discuss Placid's leadership philosophy, which emphasizes leveraging data and analytics to unlock the potential of individuals and teams within an organization.…
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On this episode of the "Gen AI Breakthrough" podcast, hosts Matt Williams and Dan McCabe delve into the critical topic of successful deployments of enterprise resource planning (ERP) systems for organizations. They discuss the significance of ERP systems as a backbone for modern businesses and highlight the strategic steps necessary to overcome com…
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On this episode of the “Gen AI Breakthrough” podcast, host and The Hackett Group’s Global Payroll Advisory practice leader Tracee Bowles facilitates the discussion exploring the intersection of artificial intelligence (AI) and global payroll. Joined by Dayforce’s chief AI officer David Lloyd and The Hackett Group’s senior vice president and head of…
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On this episode of the “Gen AI Breakthrough” podcast, Associate Principal, Nic Walden interviews Chief Procurement Officer, Alex Farrow of the Kindred Group to discuss the impact of artificial intelligence (AI) on the digital gambling industry. Alex shares insights into how the Kindred Group leverages AI to enhance efficiency, improve decision-maki…
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On this episode, we are sharing the audio from our latest LinkedInLive presentation on CX Global Insights 2025: A sneak peek into Ipsos’ newglobal benchmark of Customer Experience. During our Live event, we explored key findings, such as the surprising “Onaverage, around the world, 70% of customers say they choose to use a brandbecause they know th…
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On this episode of the “Gen AI Breakthrough" podcast, Kyle McNabb hosts a discussion on the importance of proof of concept (POC) in testing AI solutions, highlighting its role in feasibility assessment and resource efficiency. Guests Kyle Robichaud and Jay Ruffin emphasize key factors such as data quality, risk mitigation, and alignment with organi…
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On this episode of the "Gen AI Breakthrough Podcast", host Penny Weller speaks with Opella's Karan R Bhatia about the critical role of branding for Global Business Services (GBS) hubs in a world increasingly influenced by Gen AI. Tune in to get answers to strategic questions like – Why having a reputation as a GBS hub can be beneficial to a company…
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In this episode of the "Gen AI Breakthrough Podcast", Kyle McNabb and Joe Nathan discuss how IT organizations are evolving to enable AI adoption across enterprises while transforming their own operating models. They explore the critical role IT plays in scaling AI responsibly, redefining governance, functions, and roles, and leveraging AI to enhanc…
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In this episode of "The Gen AI Breakthrough Podcast", Jessica Haley and Amanda Newfield discuss the major challenges facing HR in 2025, including rising workloads, resource constraints, and persistent leadership gaps. They explore how strategic prioritization, HR tech optimization, and generative AI adoption can alleviate pressures and unlock capac…
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This episode of The Hackett Group’s Gen AI Breakthrough podcast explores the evolving skill sets finance professionals need to thrive in the age of generative AI. Hosts Kimberly Myers Dennis and Sherri Liao discuss the impact of AI on finance talent, emphasizing data literacy, ethical decision-making, and digital business partnering to ensure organ…
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In this episode of the “Gen AI Breakthrough Podcast,” Siobhan Riggott, Vin Kumar and Martijn Geerling discuss the findings of The Hackett Group’s 2025 GBS Key Issues Study. Key topics include the top challenges facing global business services (GBS) leaders – cybersecurity threats, labor costs and employee turnover—along with strategies for cost lea…
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In this episode of the “Gen AI Breakthrough Podcast,” Andy Warzecha, Jessica Haley and Matt Merker discuss The Hackett Group’s Talent Acquisition Digital World Class® Matrix Study. They explore how tech vendors are leveraging artificial intelligence (AI) to enhance recruiter efficiency, reduce hiring costs, and improve candidate quality, while high…
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In this month's podcast, Helen is joined by Jeremy Todd, Head of Research & Insight at Air New Zealand, Trish Roberts, Experience Management Director, and Tom Magill, Associate Director of Ipsos New Zealand. This episode celebrates the success of the Air New Zealand CX programme, delivered by Ipsos with Medallia. At the 2024 Research Association Aw…
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This episode of the “Gen AI Breakthrough Podcast” explores findings from The Hackett Group’s 2025 Procurement Key Issues Study, focusing on top priorities like the scaling of Gen AI, cost reduction, supply continuity and the evolving procurement operating model. Hosts Vicky Kavan and Chris Sawchuk discuss the disruptive impact of generative AI, the…
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In this episode of The Hackett Group’s “Gen AI Breakthrough Podcast,” Sherri Liao and Kimberly Myers Dennis of The Hackett Group explore how artificial intelligence (AI) is reshaping financial planning and enterprise advisement. From centralized service delivery models to the democratization of data science, the discussion highlights how finance pr…
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In this episode of the “Gen AI Breakthrough Podcast,” Kyle McNabb and Vince Griffin discuss findings from The Hackett Group’s 2025 Finance Key Issues Study, highlighting the evolving role of finance as a valued business partner. They explore major challenges, including AI adoption, while also addressing priorities like cash flow optimization, cost-…
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This episode of the “Gen AI Breakthrough Podcast” explores findings from The Hackett Group’s 2025 Enterprise Key Issues Study, with a focus on the rapid adoption of generative AI. Hosted by Andy Warzecha – with insights from Kyle McNabb, Vince Griffin and Harry Osle – the discussion covers AI-driven transformation, workforce skill gaps, and the cha…
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This month, podcast host Danielle Doran is joined by Kendra Jones, Head of Client Success at Ipsos Channel Performance UK, and Andy Firth, Head of Advisory and Analytics Mystery Shopping at Ipsos Channel Performance UK, and Jean-Francois Damais, Global Chief Research office at Ipsos Customer Experience, who delve into the unique advantages of Myste…
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In this episode of the Business Excelleration® podcast, Vin Kumar speaks with IBM about their new transformative strategy. Learn how data is the “secret sauce” behind AI-powered insights and how to get it right for meaningful outcomes. The conversation also explores strategies like fostering cultural adoption, empowering teams with self-service too…
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In our latest “Business Excelleration® Podcast,” we share insights from The Hackett Group’s 2024 SG&A Cost Study, exploring how European companies reduced costs while North American companies saw increases. To thrive, companies must assess performance, prioritize actions and align artificial intelligence (AI) with business goals. This episode hoste…
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The Hackett Group’s “2024 Digital Award” winners are transforming complaint management with artificial intelligence (AI). On this episode of the “Business Excelleration® Podcast,” The Hackett Group’s Vin Kumar discusses the award-winning AI project from 3M. He is joined by Josh Bodine and Michael Boba. The project was aimed at revolutionizing the e…
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Welcome to the Business Benchmark Group Podcast, where we celebrate the remarkable achievements of businesses shaping their industries. Join host Stefan Kazakis as he explores the inspiring journey of Ethan Chittick, CEO of B&E Built, a commercial carpentry company that skyrocketed from apprenticeship roots to surpass $5 million in revenue within t…
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New insights reveal powerful trends in contract life-cycle management (CLM). On this episode of the “Business Excelleration® Podcast,” Andy Warzecha – with Chris Sawchuk and Rick Gardner – dive into The Hackett Group’s latest CLM study. CLM solutions are enhancing contract management with artificial intelligence (AI) for data extraction and seamles…
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Join us as we delve into the true value of time with Craig Waldron from Cortrols Temperature Systems. Craig shares insights on how time management extends beyond business productivity to enhancing personal well-being and family life. Discover practical strategies Craig adopts, influenced by Business Benchmark Group, to prioritize health, family tim…
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Today we continue our conversation with Arno Veldkamp and Graham Hunter on Energy Supply Chain logistics. Arno is Head of Client Relationship Management Automotive & Energy at Quick Logistics; Graham is Global Key Account Manager – Project Logistics at Kuehne+Nagel. In Part 1, they described the incredible lengths to which energy companies go to re…
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In this episode of the “Business Excelleration® Podcast,” Kyle McNabb interviews technology experts from The Hackett Group – Michael Fuller and Vladimir Petreski – as they dive into how generative artificial intelligence (Gen AI) is transforming managed services. AI is enabling managed services providers to deliver customized, real-time solutions –…
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In this episode, we sit down with Matt Adams, founder and CEO of Tradie Wraps, Melbourne’s leading vehicle branding specialist. Matt shares his journey from starting Tradie Wraps in 2005 to becoming a trusted partner for tradies and construction businesses across Victoria. Learn how his innovative vehicle wraps act as mobile billboards, elevating b…
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In this special episode, we sit down with Josh Dobija, founder of Dobija Creative and one of our 2024 Business of the Year awardees at The BBG Summit. Josh shares his remarkable journey from a small, results-oriented business to an industry leader in design and signage, driven by a laser focus on specialisation and growth. Tune in as he discusses t…
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What are Digital World Class® procurement organizations doing differently and better? What type of savings are they achieving and in what areas? How are they harnessing AI? In this episode of the Business Excelleration® Podcast, The Hackett Group’s Kavan, Jamila Williams and Kurt Albertson take the listener through some of the most valuable insight…
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Energy, of course, powers the world. And harnessing that energy is an extraordinarily challenging task, involving massive equipment and sensitive parts that must travel to and from the furthest reaches of the globe. From oil rigs in the North Sea to wind farms off the U.S. coast, securing historical and renewable forms of energy requires precise, r…
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In this episode of the Business Excelleration® Podcast, Jim O’Connor and John O’Mahoney discuss why certain finance organizations outshine the competition. Drawing insights from The Hackett Group’s latest Digital World Class® research, they unlock key factors behind success. Their conversation highlights how investments in cutting-edge technologies…
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In this episode of the Business Benchmark Group podcast, host Stefan Kazakis sits down with Jack Phelan, General Manager of IMAR, Australia's leading insurance provider for the trades and construction industry. Jack shares his insights into the essential insurance solutions that keep tradies covered—from public liability and tool cover to income pr…
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Join host Stefan Kazakis in this insightful episode of the Business Benchmark Group Podcast as he sits down with Carly Roper, a key leader at Simpro. Carly shares her experiences guiding talented teams to streamline operations for businesses in the trades and construction industry. Discover how Simpro's all-in-one field service management software …
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In this episode, Driving change: Adapting to the evolving automotive supply chain – we tackle the historical global nature of the automotive supply chain and potential country-specific, regional and global impacts. What might this mean for future investment in U.S. infrastructure – especially around semiconductors and the ever-growing role of Elect…
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In this episode, join Danielle Doran as she chats with Erika Terblenche and Andy Firth about the Channel Performance Benchmark. Erika and Andy give us everything we need to know about the Benchmark; what it is, why it was created, the channel and sectors it covers, and how clients can put it to work to uncover hidden insights that leads to improved…
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In this episode of the Business Excelleration® Podcast, host Tony DiRomualdo talks with Jessica Haley and Amanda Newfield about how HR organizations can achieve operational excellence while reducing costs. They also share insights from The Hackett Group’s latest Digital World Class® research, including how leading teams are transforming data into a…
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Join host Stefan Kazakis in this episode of the Business Benchmark Group Podcast as he welcomes Farzin Hesari, CEO of Link Business Brokers Australia. Farzin shares his remarkable journey from purchasing his first business at 17 to leading one of the largest brokerage firms globally. With a focus on ethical practices and innovative technology, Farz…
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Join host Stefan Kazakis in this episode of the Business Benchmark Group Podcast as he welcomes Jeff Weston-Arnold, a seasoned finance consultant and Vehicle and Equipment Finance expert. With a wealth of experience in the finance industry, Jeff shares his journey and insights on how businesses can leverage finance to fuel their growth. Discover th…
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In this episode of the Business Benchmark Group Podcast, host Stefan Kazakis sits down with Wes Towers, the mastermind behind Uplift360. Specialising in website design and SEO for the trades and construction sectors, Wes shares his journey of honing a niche digital strategy that sets his company apart. Discover how Uplift360 addresses common indust…
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What distinguishes Digital World Class® technology organizations from their competitors? In this episode of the Business Excelleration® Podcast, Kyle McNabb and Mike Fuller tackle this question, drawing from The Hackett Group’s recent research. They reveal that the key lies in providing high-value services, while aligning closely with business obje…
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In this episode, we dive deep into the real metrics that matter in social media marketing. Whether you're getting 3 likes or 300, if your online efforts aren't translating into actual revenue, it's time for a change. Join us as we explore how to create a robust online strategy that attracts your target market and drives business opportunities. We'l…
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Join Stefan Kazakis in exploring the depths of the identity iceberg. Discover how our beliefs, values, and environment shape our decisions and actions in business and life. Stefan delves into the transformative power of self-talk, emphasizing that the conversations we have with ourselves can either propel us forward or hold us back. Uncover the hid…
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Generative artificial intelligence (Gen AI) is revolutionizing financial reporting processes, streamlining operations and empowering finance teams to make more informed, strategic decisions. In this episode of the Business Excelleration® Podcast, Shawn Fitzgerald and Jim O’Connor discuss the transformative impact of AI in finance. They explore how …
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Join us as we delve into the essentials of creating a benchmark team for your business. Discover why focusing on your resources—particularly your team—is crucial for sustainable growth. Learn how to attract and retain ideal employees who contribute to a loyal customer base and drive higher revenue and profits. Avoid the pitfalls of temporary hires …
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Today we continue our conversation with Mike Sweeney, Global Head of Strategy for Cell & Gene Therapies and Direct to Patient products at QuickSTAT Global Life Science Logistics, on how to set up a robust CGT supply chain. In Part 1, Mike described the explosion of cell and gene therapies registered for clinical trials – plus the hope and supply ch…
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In this episode of the Business Excelleration® Podcast, Andy Warzecha, Harry Osle, and Matt Merker share insights from The Hackett Group’s Digital World Class Matrix™ for human capital management (HCM) providers. They explore how advanced HCM technology can streamline processes, deliver actionable insights from precise data and bridge productivity …
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