Risky Business is a weekly information security podcast featuring news and in-depth interviews with industry luminaries. Launched in February 2007, Risky Business is a must-listen digest for information security pros. With a running time of approximately 50-60 minutes, Risky Business is pacy; a security podcast without the waffle.
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Data Science Driving Next Generation Customer Service at Dell
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Manage episode 243436771 series 1544663
Content provided by Big Data Beard. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Big Data Beard or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Recorded at Rev2, Brett and Cory get to sit down with Randi Ludwig, a Data Scientist at Dell Technologies to hear about how Dell is incorporating Data Science into its operations. Randi, who works within Dell’s Support and Deployment Services and leads their Data Science Council talks about some of the use cases that she has worked on to help provide technical support agents additional tools to help them predict and resolve customer issues more quickly and effectively. The team also explores some of the common data science challenges that most organizations are facing in the enterprise and hear about specific things Dell is doing to solve these challenges.
207 episodes
M4A•Episode home
Manage episode 243436771 series 1544663
Content provided by Big Data Beard. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Big Data Beard or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Recorded at Rev2, Brett and Cory get to sit down with Randi Ludwig, a Data Scientist at Dell Technologies to hear about how Dell is incorporating Data Science into its operations. Randi, who works within Dell’s Support and Deployment Services and leads their Data Science Council talks about some of the use cases that she has worked on to help provide technical support agents additional tools to help them predict and resolve customer issues more quickly and effectively. The team also explores some of the common data science challenges that most organizations are facing in the enterprise and hear about specific things Dell is doing to solve these challenges.
207 episodes
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