When Teams Lose Trust—How Scrum Masters Rebuild It One Small Change At A Time | Sara Di Gregorio Scrum Master Toolbox Podcast: Agile Storytelling From The Trenches podcast

Content provided by Vasco Duarte, Agile Coach, Certified Scrum Master, and Certified Product Owner. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Vasco Duarte, Agile Coach, Certified Scrum Master, and Certified Product Owner or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Scrum Master Toolbox Podcast: Agile storytelling from the trenches »
When Teams Lose Trust—How Scrum Masters Rebuild It One Small Change at a Time | Sara Di Gregorio

14h ago 15:00

MP3•Episode home

Sara Di Gregorio: When Teams Lose Trust—How Scrum Masters Rebuild It One Small Change at a Time

Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.

"I continue to approach this situation with openness, positivity, and trust, because I truly believe that even the smallest changes can make a difference over time." - Sara Di Gregorio

Sara faced one of the most challenging situations a Scrum Master can encounter—a team member who had lost all trust in change, creating a negative atmosphere that weighed heavily on the entire team. She remembers the heaviness on her shoulders, feeling personally responsible for the team's wellbeing. The negativity was palpable during every meeting, and it threatened to undermine the team's progress.

But Sara refused to give up. She started experimenting with different approaches: one-to-one conversations to understand what was happening, bringing intentional energy to meetings, and trying new facilitation techniques in retrospectives. She added personal check-ins, asking "How are you today?" at the start of stand-ups, consciously bringing positive energy even on days when she didn't feel it herself.

She discovered that listening—truly listening, not just hearing—means understanding how people feel, not just what they're saying. Sara learned that the energy you bring to interactions matters deeply. Starting the day with genuine interest, asking about the team's wellbeing, and even making small comments about the weather could create tiny shifts—a small smile that signaled something had changed.

Her approach was rooted in persistence and belief: she continued approaching the situation with openness, positivity, and trust, knowing that even the smallest changes can make a difference over time. For Sara, reestablishing a good environment wasn't about quick fixes—it was about showing up every day with the right energy and never giving up on her team.

Self-reflection Question: What energy are you bringing to your interactions with the team today, and how might that be shaping the team's atmosphere?

[The Scrum Master Toolbox Podcast Recommends]

🔥In the ruthless world of fintech, success isn't just about innovation—it's about coaching!🔥

Angela thought she was just there to coach a team. But now, she's caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn't just about the product—it's about the people.

🚨 Will Angela's coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue.

Buy Now on Amazon

[The Scrum Master Toolbox Podcast Recommends]

About Sara Di Gregorio

Sara is a people-centered Scrum Master who champions trust, collaboration, and real value over rigid frameworks. With experience introducing Agile practices, she fosters empathy, inclusion, and clarity in every team. As an Advanced Scrum Master, she helps teams grow, perform, and deliver with enthusiasm and purpose.

You can link with Sara Di Gregorio on LinkedIn.

224 episodes

#Tech #News #Tech News #Vasco Duarte #Agile Coach #Certified Product Owner #Certified Scrum Master #Scrum #Agile #Kanban #Lean #Oikosofy #Scrummaster #Team #Teamdynamics #Projectmanagement