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How to be generous with your clients and prospects without giving it all away for free
Manage episode 519439498 series 2872413
You know that awkward moment when a client asks for 'one more little thing'? Or a prospect suggests some sort of test project? Here's how to master those scenarios, finding the perfect balance between being generous and not resenting yourself for giving it all away for free. We discuss built-in 'favour budgets', the difference between stellar customer service and simply 'doing more', and how to work out the bounds of the value exchange. Want us to tackle one of your Qs on a future episode? Click here to submit your Q
104 episodes
Manage episode 519439498 series 2872413
You know that awkward moment when a client asks for 'one more little thing'? Or a prospect suggests some sort of test project? Here's how to master those scenarios, finding the perfect balance between being generous and not resenting yourself for giving it all away for free. We discuss built-in 'favour budgets', the difference between stellar customer service and simply 'doing more', and how to work out the bounds of the value exchange. Want us to tackle one of your Qs on a future episode? Click here to submit your Q
104 episodes
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