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991: Training the Waldorf Way: The Training Behind the Waldorf-Astoria Reopen
Manage episode 519293859 series 3560444
Behind every legendary hotel reopening is a team that makes the impossible look effortless.
I spoke with Mary D'Argenis-Fernandez, President of MDA Hospitality Solutions, about her company's incredible work training the team at the newly reopened Waldorf Astoria New York β one of the most anticipated returns in hospitality.
Mary explains how her team prepared staff across every outlet β from Peacock Alley to Lex Yard β to deliver flawless service from day one. We also explore how training drives profitability, retention, and guest satisfaction in today's high-turnover world.
This conversation on #NoVacancyNews is a reminder that hospitality excellence starts with investment in people.
π Special thanks to Actabl β Actabl gives you the power to profit. Visit Actabl.com.
Key Insightsπ¨ Inside the reopening of the iconic Waldorf Astoria New York π§ Why consistent training directly impacts profitability π¬ How MDA creates five-star service through repetition and feedback π Expanding globally β from New York to Sicily and Sardinia π½οΈ The connection between guest satisfaction and employee confidence π‘ Why five minutes of daily training can transform performance β€οΈ Humanity is still hospitality's greatest technology
How does your team make training a daily habit?
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