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#91 How Kim Smets, VP Data & AI at Telenet, Scales Enterprise AI with Strategy, People, and Purpose
Manage episode 519175440 series 3332503
Content provided by DataTopics. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by DataTopics or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
In this episode of Data Topics, Ben speaks with Kim Smets, VP Data & AI at Telenet, about his journey from early machine learning work to leading enterprise-wide AI transformation at Telenet. Kim shares how he built a central data & AI team, shifted from fragmented reporting to product thinking, and embedded governance that actually works. They discuss the importance of simplicity, storytelling, and sustainable practices in making AI easy, relevant, and famous across the business. From GenAI exploration to real-world deployment, this episode is packed with practical insights on scaling AI with purpose.
Chapters
1. #91 How Kim Smets, VP Data & AI at Telenet, Scales Enterprise AI with Strategy, People, and Purpose (00:00:00)
2. Starting In Early AI (00:00:02)
3. Moving Into Telco Marketing (00:01:47)
4. Launching The Vigo Bundle (00:02:52)
5. Returning To Data And AI (00:04:31)
6. Strategy: CX As North Star (00:05:13)
7. Segment Of One In Action (00:05:25)
8. Generative Chatbot Rollout (00:06:18)
9. Balancing Predictive And Generative (00:07:17)
10. Keeping Pace With Rapid Change (00:08:45)
11. The 5P Framework (00:09:45)
12. Early Challenges And Fragmentation (00:12:00)
13. Making Data Easy, Relevant, Famous (00:13:26)
14. Shift To Product Management (00:15:03)
15. Governance As Rules Of The Game (00:16:56)
16. Leadership Style And Empowerment (00:18:25)
17. Talent Hub And Mobility (00:20:25)
18. Attracting And Developing Talent (00:21:42)
19. Leadership Lessons And Closing (00:23:04)
92 episodes
Share
Manage episode 519175440 series 3332503
Content provided by DataTopics. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by DataTopics or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
In this episode of Data Topics, Ben speaks with Kim Smets, VP Data & AI at Telenet, about his journey from early machine learning work to leading enterprise-wide AI transformation at Telenet. Kim shares how he built a central data & AI team, shifted from fragmented reporting to product thinking, and embedded governance that actually works. They discuss the importance of simplicity, storytelling, and sustainable practices in making AI easy, relevant, and famous across the business. From GenAI exploration to real-world deployment, this episode is packed with practical insights on scaling AI with purpose.
Chapters
1. #91 How Kim Smets, VP Data & AI at Telenet, Scales Enterprise AI with Strategy, People, and Purpose (00:00:00)
2. Starting In Early AI (00:00:02)
3. Moving Into Telco Marketing (00:01:47)
4. Launching The Vigo Bundle (00:02:52)
5. Returning To Data And AI (00:04:31)
6. Strategy: CX As North Star (00:05:13)
7. Segment Of One In Action (00:05:25)
8. Generative Chatbot Rollout (00:06:18)
9. Balancing Predictive And Generative (00:07:17)
10. Keeping Pace With Rapid Change (00:08:45)
11. The 5P Framework (00:09:45)
12. Early Challenges And Fragmentation (00:12:00)
13. Making Data Easy, Relevant, Famous (00:13:26)
14. Shift To Product Management (00:15:03)
15. Governance As Rules Of The Game (00:16:56)
16. Leadership Style And Empowerment (00:18:25)
17. Talent Hub And Mobility (00:20:25)
18. Attracting And Developing Talent (00:21:42)
19. Leadership Lessons And Closing (00:23:04)
92 episodes
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Similar to DataTopics: All Things Data, AI & Tech
Redefining AI is a Three-Time Award-Winning Tech Podcast that cuts through the noise! Join Lauren Hawker Zafer, Chief Operating Officer at Squirro and Stevie Silver Award–winning creator, for a bold, thought-provoking exploration of artificial intelligence. Celebrated as intellectually rigorous, globally relevant, and truly unique, the show examines how AI shapes us socially, psychologically, and even physiologically. Each episode brings together leading academics, authors, executives, and i ...
…
continue reading
Thanks for visiting The Cell Phone Junkie! I will be taking the time each week to discuss my favorite topic, cell phones. Any feedback is appreciated and welcome. You can email me at: questions (AT) thecellphonejunkie (DOT) com or call: 206-203-3734 Thanks and welcome!
…
continue reading
1
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Intercom
1k483
On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter 🏠 www.intercom.com
…
continue reading
Embedded is the show for people who love gadgets. Making them, breaking them, and everything in between. Weekly interviews with engineers, educators, and enthusiasts. Find the show, blog, and more at embedded.fm.
…
continue reading
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…
continue reading
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…
continue reading
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…
continue reading
The power of Data is undeniable. And unharnessed - it's nothing but chaos. Making data your ally. Using it to lead with confidence and clarity. Host Jess Carter is solving problems in real-time to reveal what's possible. Helping communities and people thrive. This is Data Driven Leadership, a show brought to you by Resultant.
…
continue reading
The 21st Century began with the rise of the Internet and social media. The next decade will mark the rise of the Intelligent Machines. AI will inhabit all our devices from cars and appliances to smart phones and robots. The Intelligent Machines podcast explores the most exciting revolution humanity has ever seen, filled with promise and peril. More than ever we need to understand what these new devices will bring to our lives and how to make best use of them as the 21st century unfolds. On t ...
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continue reading
Hanselminutes is Fresh Air for Developers. A weekly commute-time podcast that promotes fresh technology and fresh voices. Talk and Tech for Developers, Life-long Learners, and Technologists.
…
continue reading
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