The Unshakeables podcast from Chase for Business and iHeartMedia's Ruby Studio dives into the unbelievable “What are we gonna do now?” moments that changed everything for small business owners. From mom-and-pop coffee shops to auto-detailing garages, every small business owner knows that the journey is full of the unexpected. A single make-or-break experience can change the course of your business forever. Those who stand firm in their resolve have a special name. We call them The Unshakeabl ...
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Engineering the Future of AI and Customer Experience
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Manage episode 517988048 series 2334745
Content provided by RETHINK Retail. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by RETHINK Retail or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
What happens when technology meets true customer empathy? In this episode of Rethink Retail: Top Retail Expert, host Alex Baker sits down with Uttam Kumar, Engineering Manager at American Eagle Outfitters, to discuss: - How engineers are becoming storytellers and changemakers in retail - The real role of AI — beyond recommendations, toward anticipation - Why successful digital transformation starts with people, not tech - Moving from waterfall to agile: lessons from 17+ years in retail systems - How hyper-personalization and data discipline define the next retail decade
…
continue reading
492 episodes
MP3•Episode home
Manage episode 517988048 series 2334745
Content provided by RETHINK Retail. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by RETHINK Retail or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
What happens when technology meets true customer empathy? In this episode of Rethink Retail: Top Retail Expert, host Alex Baker sits down with Uttam Kumar, Engineering Manager at American Eagle Outfitters, to discuss: - How engineers are becoming storytellers and changemakers in retail - The real role of AI — beyond recommendations, toward anticipation - Why successful digital transformation starts with people, not tech - Moving from waterfall to agile: lessons from 17+ years in retail systems - How hyper-personalization and data discipline define the next retail decade
…
continue reading
492 episodes
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