In this conversation, Erez Zevulunov and Ryan Morris discuss the evolving landscape of customer engagement, particularly in the context of recurring revenue models. They emphasize the importance of continuous customer engagement, the need for businesses to rethink their relationships with customers, and the strategies for expanding these relationships. The discussion also covers the empowerment of employees to enhance customer experience, the design of customer success metrics, and the significance of investing in customer growth for long-term success.
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