In this episode of Get Out of Wrap, I sit down with Olly Hobson, co-founder of Cloudax, to hear how he’s making waves in the world of AI-powered voice technology — all before the age of 25.

Olly shares his journey from building websites during his GCSEs to co-founding Cloudax and developing some of the most human-like AI voice systems on the market today.

We dive into:
✅ How AI voice can transform the contact centre experience — replacing IVRs and reducing wait times.
✅ Why this isn’t about replacing agents, but about freeing them up to focus on complex, high-value conversations.
✅ Lessons Olly learned from the NatWest Accelerator and the power of community in our industry.
✅ His vision for integrating AI voice with CCaaS platforms to create a seamless end-to-end customer journey.

What struck me most? Olly’s passion, work ethic, and belief that AI is here to augment, not replace. He’s part of a new wave of entrepreneurs shaping the future of customer experience.

🎧 Tune in to hear from one of the brightest young voices in our industry.