In this episode, Dmitry talks to Jack Hanks, CEO of VPA Public Claims Adjusting.

00:00 – Intro
01:36 – Managing $184 Million in Claims
03:12 – Puerto Rico’s 7-Year Insurance Battle
04:37 – Growing Without Losing the Personal Touch
06:07 – Hurricane Prep: How to Handle 2,000 Claims in Months
07:18 – Standing Out After the Storm
08:13 – When to Say “No” to a Claim
11:02 – Garbage Claims Are Killing the Industry
12:07 – Florida’s Roofing Crisis Explained
13:23 – How Insurance Changed Since the 90s
15:59 – The McKinsey Report That Changed Everything
18:00 – Tech in Claims: Friend or Foe?
20:14 – Desk Adjusters vs. Field Adjusters
22:08 – Contractor vs. Public Adjuster: Which is Better Now?
23:42 – The Million-Dollar “UPPA” Lawsuit
26:10 – Why These Laws Hurt Homeowners Most
28:00 – Bad Apples & Self-Policing the Industry
31:36 – Big Data & Carrier Strategies
32:52 – Why I Left Contracting for Public Adjusting
35:12 – Finding the Right People for the Right Seats
36:47 – The Toughest Claims We’ve Faced
39:16 – Setting Client Boundaries Without Losing Empathy
41:08 – Keeping Clients Calm During Long Claims
42:39 – Lessons from My Early Career
45:20 – Why Rest & Vacations Boost Business
46:27 – Advice to My Younger Self
47:53 – The Wildest Things Insurance Companies Do
50:32 – The Biggest Lies Carriers Tell Clients
52:10 – David vs. Goliath: From $118K to $6.9M
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