Preparing For The Inevitable: Modern Communications Crisis Public Relations Review podcast

Content provided by Peter C Woolfolk, Producer & Host and Peter C Woolfolk. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Peter C Woolfolk, Producer & Host and Peter C Woolfolk or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Public Relations Review Podcast »
Preparing for the Inevitable: Modern Communications Crisis

6d ago 27:41

MP3•Episode home

I would very like to get a review from you. Please send a note to me. Thanks, Peter! like to much appreciate a review from you!! Thank you!

Ever wondered when crisis communications became a recognized discipline? This riveting exploration traces the evolution of crisis management from its origins following a deadly 1942 Boston nightclub fire to today's sophisticated frameworks addressing everything from cyberattacks to brand reputation disasters.
Matt Charles, crisis communications expert with a doctorate in public affairs, joins host Peter Woolfolk to walk us through how pioneers like Stephen Fink, Ian Mitroff, and Timothy Coombs established the theoretical foundations that organizations now rely on to navigate their darkest hours. These frameworks transformed crisis management from reactive scrambling to strategic preparation, emphasizing the crucial difference between merely responding and effectively managing threats.
What separates successful crisis navigation from reputation-damaging failures? Charles reveals the essential components every crisis plan must include: dedicated teams, comprehensive scenario planning, regular simulations, and the "devil's advocate approach" that prepares for seemingly unlikely but potentially devastating events. "Nothing is too crazy. Nothing is too far off the table," Charles emphasizes, drawing from his frontline experience handling the 2017 white supremacist rally in Charlottesville.
The conversation tackles modern challenges like ransomware attacks and AI-generated disinformation while examining instructive case studies including Cracker Barrel's logo redesign disaster and Red Lobster's successful handling of its "unlimited shrimp" promotion crisis. Through these examples, Charles demonstrates how transparency, authenticity, and appropriate empathy can transform potential disasters into reputation-strengthening opportunities.
Charles also introduces his new book examining nine crisis types throughout history—from conflict and disease to technological failures—revealing how leadership decisions repeatedly determine crisis outcomes. Whether you're a PR professional, organizational leader, or simply fascinated by how institutions navigate their greatest challenges, this episode provides invaluable insights into preparing for when things inevitably go wrong.

Information on NEW podcast website.

Support the show

Newsletter link:

https://www.publicrelationsreviewpodcast.com

Chapters

1. Preparing for the Inevitable: Modern Communications Crisis (00:00:00)

2. The History of Crisis Management (00:01:08)

3. Evolution of Crisis Communications Theory (00:03:54)

4. Essential Components of Crisis Plans (00:06:52)

5. Handling Cyber Attacks and Ransomware (00:11:21)

6. AI in Crisis Prevention (00:13:52)

7. Brand Crisis Case Studies (00:17:03)

8. Nine Types of Crisis Explored (00:22:46)

9. Finding the Right Crisis Expert (00:25:23)

181 episodes

#Business #Marketing #prpodcast #prtips #pr20chat #womeninpr #Peter C Woolfolk, Producer & Host #Peter C Woolfolk #solopr #prcouncil #MBA #Careers #peterwoolfolk #Pradvice #Publicrelations #Public #Media