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This episode kicks off another series of “Morning Coffees” featuring conversations with refrigeration technicians sharing stories and lessons learned from the field. These chats are aimed at helping fellow refrigeration technicians grow in their careers based on the real-world troubleshooting experiences of others. This episode features Andrew Freeburg talking about his experience handling a complex refrigeration system rack down, as well as practical tips on processes and handling customer communication.

In this episode, we discuss:

-Diagnosing a rack issue

-Finding and fixing a leak

-Customer communication and documentation

-Mentorship and team leadership

-Communication skills in the trades

-Handling customer conversations

-Importance of labeling and maintenance

-Time management and efficiency on service calls

-Testing and analysis procedures

-Sales skills for refrigeration technicians

Helpful Links & Resources:

Episode 334. 10-Point Rack Preventative Maintenance Checklist

Episode 250. Service Call Stories and Troubleshooting Tips with Andrew Freeburg