Contracts and service-level agreements (SLAs) form the legal foundation of cloud relationships. This episode explores how security, privacy, and audit clauses define accountability between providers and customers. We highlight the importance of specifying uptime commitments, incident response expectations, and audit rights to ensure transparency and enforceability.

On the exam, contract questions may test whether you can identify gaps or weaknesses in sample SLA language. By understanding the critical clauses that protect customers and clarify provider duties, you’ll be prepared to evaluate and negotiate contracts that support secure, compliant cloud operations. Produced by BareMetalCyber.com.