What happens when rehab ends but the care journey continues? In this inspiring conversation, hosts John Ray and Spencer Ernst welcome Ney Ortiz, Rehab Social Services and Discharge Planner at James River Nursing & Rehabilitation. Ney shares the heart and strategy behind smooth care transitions, helping families move from uncertainty to confidence. Whether you’re preparing for a hospital discharge, supporting a parent at home, or planning next steps, this episode is full of encouragement and practical wisdom. 👉 You’ll discover: The role discharge planners play in keeping families supported Key questions to ask before a loved one leaves rehab How to avoid feeling lost during transitions in care A must-listen for anyone facing the realities of eldercare.