In this episode of The Prosper Brief, host James Rogers welcomes Carl Orsborn, SVP at Invisible Technologies and co-author of Delivering the Digital Restaurant, and Scott Klososky, founding partner at Future Point of View and a veteran futurist in tech strategy. Together, they unpack the powerful yet polarizing role of AI in the restaurant and hospitality industry—not as a sci-fi takeover, but as a practical tool for human-centered efficiency. The conversation addresses common fears, debunks myths, and paints a strategic vision for AI integration that prioritizes better leadership, empowered teams, and smarter operations.

5 Key Takeaways

1. AI is a Co-Pilot, Not a Replacement Used wisely, AI enhances productivity and decision-making rather than eliminating jobs.
2. 2. Three Types of AI Must Be Understood Embedded AI, agents, and knowledge tools each serve unique purposes—and require different integration strategies.
3. 3. Operational AI Starts with Good Data Most restaurants still lack unified data platforms, making seamless AI integration a challenge.
4. 4. Human Touch is a Differentiator The best operators will use AI to increase the time spent with customers, not decrease it.
5. 5. Vision Comes Before Execution Leaders must define what they want AI to achieve before implementing tools—starting with a clear strategic roadmap.