In this episode of Invisible Cities Talks, we’re joined by Niall Fitzmaurice, Hotel Manager at Leonardo Hotel Manchester Central and the incredible host of our Manchester recording base for this season.

Alongside our Manchester guides Andy and Stephen, we dive into the world of hospitality: what it means to create a home away from home, why people are at the core of every great hotel experience, and how one smile at reception can make all the difference.

Niall shares his journey through the industry, his passion for supporting his team, and the hotel’s impressive sustainability efforts including achieving and retaining the Gold Green Tourism Award. We also hear about Leonardo’s partnerships with schools and universities, and how they’re helping young people discover rewarding careers in hospitality.

Warm, down-to-earth, and full of insight, this episode shines a light on what hospitality can truly be.

Listen now and meet the people behind the front desk who make all the difference.

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