Most of us have sat through a mandatory class, training, or presentation at work that was pretty terrible. Worse yet, we probably felt like a hostage waiting to escape. Going through this type of experience hinders our individual ability to learn and causes teams to struggle to adopt new skills and ways of working.

Fortunately, my guest and global learning leader for Amazon, Mark Boccia, is dedicated to designing learning experiences that engage people and make learning stick. Mark balances pragmatism and business acumen with a human-centric lens to create educational programs that connect with people’s heads and hearts.

In this conversation Mark and I discuss his approach to making learning effective, insights on creating memorable learning experiences, the importance of empathy and storytelling, and pragmatic advice on being clear on business priorities, managing stakeholder relationships, and overcoming organizational barriers.

ABOUT OUR GUEST

Mark Boccia is a visionary Senior Learning and Development Leader who garners the highest engagement across all levels of the workforce. He has held senior leadership roles at global marquee brands including Marriot, Royal Caribbean, and Amazon.

Throughout his career, Mark has been sought out based on his success as an intuitive partner and internal consultant. He is adept at 1:1 leadership conversations that translate strategic objectives into learning solutions for complex business issues and opportunities. As a cross-functional leader, Mark has cultivated and built trusting relationships and invested in frontline employees to C-level executives for immediate and long-term results.

Mark is recognized for maintaining expertise and performance as a coach and mentor.